Kitchendreams レビュー 

Kitchendreams からの回答

2026年6月28日

We’re sorry to see this review, but we believe there may be a misunderstanding.

You placed your order with us on 11 May 2026. After speaking with you, we agreed that you were entitled to a refund, which was processed from our side on 21 May 2026.

We have documentation supporting the order history, our communication, and the completed refund. We therefore do not appreciate the inaccurate statements made in this review, particularly the claim that we never responded or took action.

We recommend checking your original payment method and contacting your bank or payment provider, as the refund has been issued from our side since 21 May 2026. We are happy to provide the refund confirmation and supporting documentation if needed.

Kitchendreams からの回答

2026年5月31日

Hello,

We're sorry to hear about your experience.

Please contact our support team at support@kitchendreams.uk with your order number so we can investigate this for you immediately.

We are not a scam company and we work hard to assist every customer who contacts us. If there has been an issue with your order, we will do our best to find a fair resolution.

We look forward to hearing from you and helping resolve this matter.

Kind regards,
KitchenDreams

Kitchendreams からの回答

2026年5月23日

Hi,

We’re sorry to hear that you feel this way, but we want to clarify that we do not ignore emails. Our support team is available at support@kitchendreams.uk, and if you contact us there with your order number, we will make sure to review your case and help you further.

We are a company that sells to customers in the UK, but we have never stated that we are a UK-based company. This information is clearly available in our policies, and we always recommend reading our Terms, Shipping Policy, and Return Policy before placing an order.

Regarding your order, please send us an email with your order number and photos/details of the issue with the lights. Once we receive that, our team will look into it and help you find a suitable solution.

Kind regards,
KitchenDreams Support

Kitchendreams からの回答

2026年5月18日

Thank you for taking the time to share your experience, though we must address several claims made here that are factually incorrect.
We have a thorough and fully documented email correspondence with you in which we clearly explained the situation at every step. When a customer initiates a chargeback through their bank, a legal and financial process is triggered that requires us as a company to compile and submit all necessary documentation to the payment institution. This is standard procedure that applies to every business worldwide — it is not something we invented. The fact that your bank stated otherwise and what we referenced are two entirely separate processes, something we also clarified in our communication with you.
From the very beginning of our dialogue, we made it clear that we were committed to finding a resolution and presented you with two concrete options to solve this to your satisfaction. One path was quicker, the other took a little longer — but both would have led to a full resolution. The choice of which route to take was yours, and we respected that. However, we want prospective customers reading this to know that you were never left without options or support.
Regarding the claim that we have sold your bank details to third parties — this is a serious, false, and damaging accusation. We are a legitimate, registered business that operates in full compliance with data protection regulations. We do not sell, share, or misuse any customer data under any circumstances. An app such as "Delete Me" tracks where your personal data appears across the internet in general — it is not evidence that we as a company have distributed your information, and we strongly urge you not to make such claims publicly without verified proof.
We also want to be fully transparent for anyone reading this: you have since received a full refund. The matter is resolved. That outcome alone reflects who we are as a company — we followed through, as we always do.
It is genuinely disappointing that after all the effort we put into communicating openly, offering solutions, and ultimately making sure you were taken care of, this is the review that remains. We tried our best to help you every step of the way, and we stand by that. We wish you all the best regardless.

Kitchendreams からの回答

2026年5月18日

We're truly sorry to hear that you feel this way about your order — this is absolutely not the experience we want any of our customers to have, and we take feedback like this seriously.
We would love the opportunity to look into your case and make things right. Please reach out to us directly at support@kitchendreams.uk and our team will make sure your matter is properly investigated and resolved.
We hope to hear from you soon.

Kitchendreams からの回答

2026年3月31日

We’re really sorry to hear that you feel this way — that’s not the experience we want any of our customers to have.

We do want to clarify that we always respond to emails within 24 hours. It’s possible that your message may not have reached us, so we kindly ask you to double-check that it was sent to the correct email address: support@kitchendreams.uk
. We’re here to help and will gladly assist you as soon as we receive your message.

We are also very transparent about our delivery times. Our shipping timeframe of 7–14 business days is clearly stated on our website and in our shipping policy before purchase. Since it has only been about a week, your order is still within the expected delivery window.

We completely understand how frustrating it can be when an order is intended as a gift, and we truly appreciate your patience. Please reach out to us directly so we can provide you with a proper update and make this right for you.

Kitchendreams からの回答

2026年3月26日

Hi,

We’re sorry to hear about your experience, however we would like to clarify that we have not received any emails regarding this matter. Because of this, we believe there may have been an issue with the message delivery.

We kindly ask you to contact us again at support@kitchendreams.uk
, and we will of course assist you promptly with your return and resolve the situation.

We take all customer concerns seriously and are always here to help.

Kind regards,
KitchenDreams Support

Kitchendreams からの回答

2026年3月17日

Hi,

We’re truly sorry to hear about your experience this is absolutely not the standard we aim to deliver.

Regarding the damaged items and packaging, we completely understand your frustration, especially when the product was intended as a gift. This is something we take seriously, and we would really like the opportunity to make this right for you. Please contact us at support@kitchendreams.uk
with your order details and, if possible, images of the issue, and our support team will assist you with a proper resolution.

In terms of delivery time, we clearly communicate our shipping timelines on our website, but we understand that delays can still be disappointing. We are continuously working to improve both delivery speed and overall product experience.

We genuinely appreciate your feedback, as it helps us improve, and we hope to resolve this for you as quickly as possible.

Kitchendreams からの回答

2026年3月13日

We’re very sorry to hear about your experience and we completely understand your frustration.

During February we had clearly stated at the top of our website that delivery times could be longer than usual due to temporary understaffing at the warehouse. Unfortunately this affected some orders, and we sincerely apologise that your order has been impacted.

We would really like to help you with an update on your order. Please contact our support team at support@kitchendreams.uk
and include your order number, and we will check the status for you right away.

Kind regards,
KitchenDreams Support

Kitchendreams からの回答

2026年3月13日

We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide for our customers.

If an item has arrived damaged, we absolutely want to resolve that for you. Please contact our support team at support@kitchendreams.uk
with your order details and we will make sure the issue is taken care of.

We would also appreciate if you could explain what went wrong with the customer care experience, as this helps us review and improve our service.

Kind regards,
KitchenDreams

Kitchendreams からの回答

2026年2月25日

Thank you for your feedback.

We’re genuinely sorry to hear about your experience and understand how frustrating it can feel when an order takes longer than expected, especially when it’s a higher-value purchase.

We want to clarify that we have been transparent about extended delivery times during February. There is a clear notice displayed at the top of our website explaining that delivery times may be longer than usual during this period.

That said, your experience still matters to us, and we absolutely want to help resolve this. Please contact us directly at Support@kitchendreams.uk
with your order details, and we will look into this for you as a priority and provide a proper update.

We’re here to help and would really appreciate the opportunity to assist you further.

Kitchendreams からの回答

2026年2月25日

Thank you for your review.

We’re very sorry to hear about your experience and completely understand your frustration.

We have had a delivery disclaimer displayed at the top of our website during this period, informing customers that delivery times may be longer than usual due to high order volumes. That said, we understand that this does not make the wait any less frustrating, especially when quicker delivery was selected.

We would also like to clarify that we respond to all emails within 24 hours, Monday to Friday. If you have not yet received a reply, it may be due to messages sent outside business hours or a technical delay but we are actively answering all customer enquiries.

Please contact us directly at Support@kitchendreams.uk
with your order details, and we will prioritise your case and provide a clear update.

We genuinely appreciate the opportunity to resolve this for you.