Quick and accurate processing. Customer service (Patrick Swaab) was fast, courteous, and accurate. Packaging was outstanding. Please send out the request to review of your service and products AFTE... もっと見る
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レビュアーのコメントを見てみましょう
We wanted to purchase some KLM Delft houses. Your website gave us access to all 104 houses. Your shopping cart made our selection and payment very easy. Our shipment from FedEx arrived in short ord... もっと見る
The houses were all in excellent condition and packed very well. They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Als... もっと見る
Update to my previous review that I was asked to give before I even received my items. After being stuck in US customs for 2 weeks, I finally got my package. FedEx destroyed the box but luckily they w... もっと見る
4.6
優良
289件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
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Quick and accurate processing
Quick and accurate processing. Customer service (Patrick Swaab) was fast, courteous, and accurate. Packaging was outstanding. Please send out the request to review of your service and products AFTER the item has arrived. Getting numerous reminders to do so and I have not received the package yet is WRONG.
2026年4月24日
Really pleased with my purchase
The houses were all in excellent condition and packed very well.
They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Also the UK customs stopped them as I ordered quite few but they passed through this check quickly and no further payment was due.
I had a free House of Bols which is very nice in my collection thank you.
I would definately order so more through this company when I am ready
2026年4月9日
I have been buying KLM houses for many…
I have been buying KLM houses for many years from this site - I always had the best experience ever!
2026年4月12日
Love my houses
Love my houses, they are great quality, look fantastic and the ordering process was very straightforward and easy. Delivery was quick too!
Excellent product from an excellent company.
2026年4月1日
Very easy to buy houses
2026年3月22日
No customer service
Really disappointing interaction with KLM Houses which as a direct result will not be using them again. I ordered 11 and only got 10, one was chipped and a number missing the Gin although they still had the yellow retainer. Very slow with no responses or replacement sorted…did not expect this from KLM particularly as I am a Gold flyer with them.
2026年3月15日
KLM Houses からの回答
Hi Louise Follet,
I am sorry to hear you are so disappointed in our service.
I believe directly after receiving your e-mail of the missing house and the chipped one we replied that we will send a replacement for number 71 and house of Bols, and so we did two days later.
You yourself added more time because you asked us to ship them differently to avoid any duties and taxes (which will not be applicable on shipments under 150,-)
I also replied to you via e-mail but did not get any response.
Kind regards,
Patrick Swaab
The houses were packed with care and I…
The houses were packed with care and I can't wait to display them! :) I'll definitely be ordering more!
2026年3月13日
Easy Transaction
Easy to order online and quick shipping. Packaged very well. Overall, an easy and great experience.
2026年3月12日
KLM Houses からの回答
Hi Alejo,
Thank you for your review and your order.
Kind regards,
Patrick
I purchased 4 houses and one of them…
I purchased 4 houses and one of them arrived without the liquor inside. Otherwise, the purchase process was good.
2026年3月10日
KLM Houses からの回答
Hi Mark,
Thank you for your review. We are sorry to hear that one of the houses no longer contained the liquor inside.
With original KLM houses, this can occasionally happen (1%) over time due to evaporation/leakage through the porcelain.
We are glad to hear that the purchase process was good overall.
Enjoy the houses, and hope to see you again.
Kind regards,
Patrick Swaab
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