Updated review
A disappointing experience initially, but Klyr have redeemed themselves
I originally bought two products from Klyr as part of their BOGOF offer, believing I had ordered the same shade. Unfortunately, I made an ordering mistake and selected two different shades, and when I tried the lighter one it was far too light for me.
My initial experience with customer service was disappointing. I felt that the response focused more on the restrictions of the BOGOF/returns policy and suggesting I simply use less product, rather than finding a practical solution to the shade issue. At the time, I found that frustrating and rather dismissive, which prompted my original negative review.
However, Iâm very pleased to say that Klyr have since contacted me personally and completely turned the situation around.
Rochelle, their Customer Experience Lead, got in touch, apologised for how my query had originally been handled and acknowledged my concerns. Most importantly, Klyr offered to send me a replacement in a more suitable shade completely free of charge, with nothing to return and nothing else to purchase.
That is exactly the kind of customer service I had hoped for in the first place, and I have to give credit where credit is due. They listened to the feedback, took responsibility and put things right.
Having now had a proper opportunity to use the product, I should also say that I actually really like it. It applies nicely, covers imperfections and redness surprisingly well and, when blended properly, is almost invisible on the skin. For a menâs makeup product, I think it does a very good job without looking like youâre wearing makeup.
So, whilst my initial experience left me disappointed, Klyr have absolutely redeemed themselves. They handled my complaint properly, went the extra mile to resolve it and have restored my confidence in the brand.
Credit where creditâs due â thank you, Klyr. ðð»
2026幎8æ27æ¥
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