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I thought about buying Klyr for a long time before I finally made a purchase as Iâd tried other products before and they were terrible. But Iâm glad I did. Klyr works really well. You definitely only... ãã£ãšèŠã
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I suffer of rosacea on my nose and felt embarrass all the time. I was using my wife's make up to cover my nose but it didn't look natural. Then I found this company on Instagram called Klyr and trie... ãã£ãšèŠã
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Delivery never received. Tracking said "delivered to mailroom" (my building doesn't even have a mailroom). Customer service (Joan) was worse than useless. As "proof of delivery," she forwarded photos... ãã£ãšèŠã
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I love your product, so many people have asked what do you do to make your complexion so flawless! A real confidence booster! Ive been using it for awhile now and have recommended it to so many of my... ãã£ãšèŠã
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A premium cosmetics brand made for man
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I order concealer. Got the product but got a stick to apply it rather than pump bottle. Not sure what that is or how to apply it. They advertised pump bottle but didnt get that.
Klyr Men ããã®åç
Thanks for letting us know â and weâre really sorry for the confusion here.
Weâre reaching out to you directly to get this sorted as quickly as possible. Once we confirm what was delivered, weâll make sure you receive the correct concealer and provide clear instructions in the meantime.
This concealer is really amazing. Iâm in love. I used MAC for a very long time and Klyr is way better. All you need is a few dots. It really blends with your skin. It gives a very natural look. I will definitely purchase another one. their customer service is amazing super fast shipping and I love all the emails I received regarding on how to use this product. Thank you.
Klyr Men ããã®åç
Wow, what an amazing review! Thanks for taking the time to write this Nick. We really appreciate it ðð». And we are really glad you like our product and service. That is exactly what we're doing it for. Enjoy our products, and see you again soon Nick!
Best,
Sam | Klyr
As advertised, this product is definitely not a foundation makeup. It is a very dense, full coverage, waterproof concealer. A little goes a very long way, so it needs to be used sparingly. As such, it definitely covers blotches, redness and rosacea. My issue is that the colour does not match my natural skin tone. I suppose if one has a yellowish undertone to their natural complexion, it would look less obvious, but for me, it is very clear that I have a yellowish concealer on my face. It is not at all natural looking and I would not feel at all confident that I wouldn't be clocked for wearing makeup. There is not a variety of shades, so unless there was a way to customize the tint, this product is bound for the trash. An expensive experiment that did not work...
Klyr Men ããã®åç
Hi Levi,
Thanks for your review, and sorry to hear our product is not what you hoped for! About the mismatch with your skin; have you tried mixing it with moisturizer/daycream? That often helps a lot with blending it with your skintone, and make it less visible on the skin.
And in case you didn't know; we have a 100% Shade Match Guarantee. If you ordered the wrong shade for your skin tone, we send you a different shade. And if that still doesn't work for you, you can always send our products return for a full refund (within 30 days). So your experiment doesn't have to be an expensive one ð. Please contact us, so we can make this allright for you. We are happy to assist you and better your experience with Klyr!
Best,
Sam | Klyr
Useless product. Does not blend with your skin as claimed. Waste of money.
Klyr Men ããã®åç
Hi Shawn,
Sorry to hear you don't like our product. Not every skin works the same unfortunately. Sometimes it helps to mix our product with a bit of daycream, so it blends better. Have you already tried that?
Also, did you know about our 30 day money back guarantee? If you don't like our products, you can always send it back within 30 days! If you'd like so, please contact us at support@klyrmen.com, and we will handle it for you! We are more than happy to help you.
Best,
Sam | Team Klyr
I didnt like the product. Really didnt cover my Rosacea very well and its so thick and heavy feeling on my face. I tried contacting them for a refund but no one has ever reached out to me.
Klyr Men ããã®åç
Hi Chad,
thank you for sharing your experience and sorry to hear our product isn't working for you. We understand how disappointing it is when a product doesnât work as hoped, especially for sensitive skin concerns like rosacea. If you're talking about our Concealer+, have you tried blending it with some daycream or some other moisturizer? Sometimes that can help.
About your refund; we did respond to your request. We send you an email with the steps you need to take to get your order refunded. Once you completed the steps, we will take care of your refund as soon as possible. Hopefully that makes your experience with us a bit better!
Best,
Sam | Team Klyr
The product is expensive for what it does. Used sparingly it does not look like makeup, but putting enough on to cover dark circles under the eyes, it begins to look makeup like. It also took a long time to arrive.
Klyr Men ããã®åç
Hi Brett, Thank you for sharing your honest feedback. Weâre sorry to hear that the product didnât fully meet your expectations.
Our concealer is designed to create a natural finish when applied lightly and built up gradually, but we understand that coverage needs can vary from person to person. Your comments help us better communicate what results customers can expect.
We also apologize for the longer delivery time. Shipping can occasionally take longer than anticipated depending on location, especially around the holidays or due to the more extreme weather lately. We understand how frustrating that can be, and are always aiming to improve our delivery service.
Klyr make up for men customer service is great they helped me quickly and gave me some tips to use the concealer. They tired to make things right and they did and I appreciate that hope this helps
Klyr Men ããã®åç
Hi David,
Sorry to hear you had a bad experience with us. We always strive to respond within 24 hours, but it seems something went wrong here. We have just messaged you and processed your refund. Sorry again for the inconvenience, hopefully this helps to resolve it.
Kind regards,
Sam | Team Klyr
I wasn't a fan of how this product went on, and the colour match was not right forbmy skin tone. Contacted the company for refund instructions and had no response. Today I got an email asking me to rate them...so here we are.
Klyr Men ããã®åç
Hi Glenn,
Thank you for your honest feedback. Weâre sorry to hear that the product wasnât a good fit for you and that you didnât hear back after reaching out. We always strive to respond within 24 hours, so we're sorry you had to wait for a reaction from us. To resolve this with you, we just refunded your order. Hopefully that betters your experience with us a bit. If you have any other questions or remarks, feel free to contact us! We're happy to help.
Best,
Sam | Team Klyr
This is a great concealing cream! My skin is sensitive and I often have dry, red patches and get flushed often when exposed to heat and/or when drinking alcohol. For the last few years, I've been using another product, Dr. Jart cicapair tiger grass, which I do like a lot because in addition to concealing redness, it also contains mineral SPF 30 to protect against the sun. I decided to try Klyr after seeing an ad on Instagram and then reading up on the product. I was skeptical at first that the shade would be the right one for me but was confident since they have 100% shade match guarantee and will send you a different shade if needed. I purchased the light shade and am very pleased! At first, it seemed to be a bit orange and I was worried I would look like Trump, but I was applying too much cream. I started over, followed the instructions of just a small drop on the concealing sponge (which I highly recommend) and dab it gently on your face, and it really does work! My skin was no longer red and uneven looking. It lasts throughout your normal day with no issue. I assume it would need to be reapplied after exercise, sweating, etc., but for a normal post-exercise/post-shower work day, you're all set. What would make this cream even better is if they could add some type of mineral SPF for sun/UV protection.
Klyr Men ããã®åç
Hey MJ,
What a review! Really lovely to read, that reminds us why we do what we do. And it is exactly what Klyr was made for; to help people with sensitive and irritable skin get ready for the day.
And you're right, just a small drop bit is already more than enough most of the times. About the SPF: thanks for letting us know! We are always striving to better our product so your input is very important to us, thanks!
Hope to have you back soon MJ! Thanks for taking the time to write this review, we really appreciate it.
Best,
Sam | team Klyr
The colors donât match. I ordered light and the color they sent me. Looks like I shouldâve been out suntanning for two weeks.
Klyr Men ããã®åç
Hey Tim,
Sorry to hear that. Sometimes it is hard to tell which shade you need. Did you use our tool to find your shade when ordering?
If the shade really doesn't match your skin, you can always ask for a return and order a lighter shade. Please contact us at support@klyrmen.com if you would like so, than we make sure you get the right shade for your skin. For any other questions or comments too, feel free to contact us! We're happy to help.
Best,
Sam | Team Klyr
Meerdere keren geprobeerd contact te leggen via de mail maar zonder resultaat.
Product wordt geleverd vanuit Azië. Bij mij werd de indruk gewekt via dat dit een Europees product is.
Product gaf bij mij uitslag en ook niet gewenste resultaat.
Geen contact gegevens via de site of andere wijze. Retour of aankoop bedrag kan dus ook niet geregeld worden.
Lekker dan na â¬130 aan aankopenâŠ
Geen aanrader.
Klyr Men ããã®åç
Hallo,
Erg vervelend om te horen dat ons product niet het gewenste resultaat opleverde en dat je er zelfs uitslag van kreeg. Hoewel het bijna nooit voorkomt, kan dit bij sommige mensen als reactie optreden.
Over de verzending: het klopt inderdaad dat onze producten vanuit Azie gedistribueerd worden, maar de ontwikkeling van onze producten vind gewoon in Nederland plaats. Ik snap dat dat verwarrend kan zijn, maar het is dus inderdaad een Europees product.
Door een storing in ons systeem zijn berichten en retour aanvragen niet direct doorgekomen, waardoor ze minder snel worden opgepakt dan normaal. Onze excuses hiervoor. We zijn druk bezig alles te verwerken en onze achterstand recht te trekken. Als je op tijd een retour hebt aangevraagd, word het hoe dan ook geregeld. Je hoort snel van ons!
Groeten,
Sam | Team Klyr
Products arrived quickly and well packed.
They are great, really pleased with the quality, great comments about my skin since using them.
Klyr Men ããã®åç
Hi Peter,
Amazing! Makes us very happy to hear you like our product. That is exactly what we made it for; to make people happy in their skin. Glad it is working for you! Thanks for taking the time to write this review. See you back soon!
Sam | Team Klyr
Klyr Men ããã®åç
Hi Brad,
Sorry to hear you still haven't received your package. We always aim to provide our customers with fast and reliable delivery. We're working it out with the delivery service as we speak. It seems your package has been sent back to the distribution center after the failed delivery attempt. We are working to get it to you asap. In the meantime, we have refunded your order. Hopefully this helps. If you have any other questions or comments, please feel free to contact us.
Best,
Sam | Team Klyr
This company is a SCAM! The concealer product are terrible shades which do not match your skin! I contacted for a refund and nobody contacted me in return despite the "guarantee". The products are made in China so the quality is terrible! I contacted my credit card company and told them to stop payment to SP Alpha Skin due to fraud!
Klyr Men ããã®åç
We are really sorry for this experience and for the delay in getting back to you. This is on us, and we understand why you felt frustrated.
We appreciate you flagging this issue. This is not the level of service we want anyone to have, and we would like the chance to sort this properly for you.
Please send your order number to support@klyrmen.com
, and we will take care of this for you as soon as possible.
I am absolutely disgusted with this company. Worst customer service I have ever encountered. There is no phone number or chat option. The only way I can find to contact them is an email address. I placed an order on January 1st. Today is January 16th and still don't have my package. I am in Texas. I have tried tracking it, and the tracking details do not show WHO the shipping company is or how to contact them! The tracking says delivery attempted, but no one has called me or attempted delivery. I live in a 2nd floor condominium and my Suite is clearly listed on my order. I get packages from USPS, UPS and FedEx daily with no issues. They are clearly using a 3rd rate shipper BE WARNED and then do not provide any support or route to actually getting what you paid for! Initially, Support replied to my email and said reach out anytime for updates. I have since reached out 6 different times and they are now ignoring my emails. I just want the shipment I paid for! This company is extremely questionable and clearly does not stand behind their order process. I will file a dispute with AMEX...be warned!
Klyr Men ããã®åç
Hi Connor,
Sorry to hear about your experience. We always strive to be on time in our delivery and clear and direct in our service. Due to a malfunction in our system, some of the earlier mails you send may have disappeared. Please send us an email at support@klyrmen.com, so we can take up your case immediately. Please contact us, we want to handle your case as soon as possible.
Best,
Sam | Team Klyr
There was only a tracking number, no progress bar as far as where the package was at in the process of arriving. The box was damaged once it arrived. The product should have been placed in a sturdier box. Also the âlightâ concealer is much darker than expected. I should have ordered lighter but the website told me to order âlightâ.
Klyr Men ããã®åç
Hi Bren,
Sorry to hear you had a bad experience with the delivery of our product. We will get in touch with our delivery service to make sure it doesn't happen again. About the shade of our concealer; that can be a tricky one sometimes. Our tool helps people to get an idea of the best for their skin, but it remains quite subjective and personal. Every skin is different of course. If you want, you can always return your product within 30 days after ordering. Please let us know if you would like to do so. Hope i have been able to help. If you have any questions or comments, always feel free to contact us. We're happy to help.
Kind regard,
Sam | Team Klyr
Not sure if itâs a scam yet but ordered last week and have gotten no information about shipping and they have no social mediaâs available
Klyr Men ããã®åç
Hi Joseph,
Thanks for your review and Iâm really sorry for the delay in shipping updates, thatâs on us.
Iâve just checked your order and it shows as delivered. Iâve also reached out to you privately to confirm everything arrived safely. Because you had to wait longer than expected, Iâve already refunded 20% of your order as a gesture of goodwill.
Weâre a small team and weâre currently improving our shipping communication so this doesnât happen again. If thereâs anything still not right, Iâll personally make sure it gets sorted.
Thanks again for your patience,
Guido
Founder, Klyr
Unfortunately, my package did not arrive and after the six tries the support is not answering to me on how to resolve the issue.
The product itself is great but this is not acceptable for me!
Klyr Men ããã®åç
Hi Lukas,
We're very sorry for the delayed response, that is not the service we strive for. I just messaged you, hopefully we are able to change your experience with us for the better. We are very glad to hear you like our product and we would like you to remain a happy customer.
Best, Team Klyr
Overall good experience and excellent product. Shipping took about a week and I live in the US. As far as the product goes, I ended up getting two bottles of concealment cream and two jars of day cream because of the deal I got. Very happy with that but just to let you know, a little bit goes a very long way with this product. It definitely speaks for the quality of it but I almost wish I would have bought the applicator instead of the extra product because it seems like it's going to last forever. Anyway, not upset at all about that just wanted everyone to know that a little bit goes a really long way.
Klyr Men ããã®åç
Hi Kent,
Thanks for your review! Glad to hear you like our products. And you're right: you don't need a lot. Less is more ð. Hope to see you again soon!
Best, Sam | Team Klyr
If I could give zero stars I would. They claim my package was delivered and sent me the link confirming delivery. However, the picture that shows package placement IS NOT where we live. We live in a luxury apartment complex with a front desk and secured mailroom. The picture appears to have been taken in a economy hotel/motel front desk. They refuse to refund purchase stating it was delivered. They obviously use a third rate delivery service, not USPS or UPS.
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