Knix レビュー 

691
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Have ordered many times from Knix. Fabulous products! Always very impressed. Last order was missing an item and the CS team was quick to assist and send a replacement. Big thanks to Shamita! Great Can... もっと見る

企業が回答しました

5つ星のうち5の評価

Shamita is incredibly attentive, kind, and supportive and made this experience so easy and not stressful! Great customer service! I love Knix even more through them! Thank you!

企業が回答しました

5つ星のうち5の評価

I love all the products from Knix. Recently I ordered a few items and one was missing. I got support from Shamita who was incredibly helpful and on top of the issue. I would definitely recommend this... もっと見る

企業が回答しました

5つ星のうち5の評価

For Shamita and the company my evaluation is a 5 stars. All communications are great, clear, efficient , rapid and courteous which is also a reflection of the guidelines the company establish with... もっと見る

企業情報

  1. 下着店
  2. アクティブウェア店
  3. マタニティ ストア
  4. 水着店
  5. 婦人服店

当該企業による記述

Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

691件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 93%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(691)

過去12か月のレビュー数: 307件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Exceptional customer service

I inadvertently ordered the wrong size on an order, and when I received it, realized it was the wrong size. In the mean time, I had already placed a second order (of the wrong size). I reached out to Knix support and received a response from Allissa in a very short period of time. She was able to cancel my second order and submit a refund to me. She also sent me to where I could exchange the order I received for a different size. No doubt I will be reordering the second order once I confirm the size when I receive my exchange. GREAT customer service from Allissa and Knix!

2026年7月14日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Katie,

Thank you so much for sharing your experience! We're so glad Allissa was able to respond quickly, help cancel your second order, process your refund, and point you in the right direction for your exchange. We know sizing can sometimes take a bit of trial and error, and we're happy we could help make the process smoother. We truly appreciate your kind words and look forward to getting your exchange sorted so you can confidently place your next order. Thanks for choosing Knix!

Team Knix

5つ星のうち5の評価

Amazing supper staff

Sahra was amazing, she replied to my inquiry in a timely manner. Answered all my questions and was able to sort of my problem.

I have been a user of Knix underwear for 6 months.
I absolutely love them, I now have 20 pairs. As these are my everyday underwear. I was disappointed before purchasing 12 more pairs that I was out.

Thank you for making my experience easy to deal with and providing a solution. 100/10 would recommend using Knix.

Thank you again Sahra for your support and help.

Amanda

2026年7月13日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Amanda,

Thank you so much for your thoughtful review! We're thrilled to hear you've been loving your Knix underwear and that they've become your everyday go-to. It means a lot that you've trusted us with your comfort and are even growing your collection! We're especially happy to hear Sahra was able to respond quickly, answer your questions, and provide a solution that made your experience an easy one. We'll be sure to share your kind words with her. Thanks again for your recommendation and for being part of the Knix community!

Team Knix

5つ星のうち5の評価

Awesome Allissa

I chatted with a brilliant, patient, helpful, and kind person named Allissa. She answered all my questions over and over and didn't abandon me even when it took me a minute to get back to the chat.
She explained everything thoroughly when one answer led me to another question,

2026年7月13日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Willow,

Thank you for sharing such kind words about Allissa! We’re delighted to hear she was patient, thorough, and supportive throughout your chat, even when you needed a little time to respond. Making sure every question is answered clearly is exactly the experience we want to provide. We’ll be sure to pass your wonderful feedback along to Allissa!

Team Knix

5つ星のうち5の評価

Humans are better customer service agents

Sahra listened to my concern and found a solution, and also heard my concern with originally dealing with a virtual assistant where I was disappointed, and made the human interaction worth it. Companies, use real customer service people!!!

2026年7月12日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Sheryl,

Thank you for taking the time to share your feedback! We're so glad Sahra was able to listen to your concerns, find a solution, and provide the kind of personal support that made a difference. We understand how important it is to feel heard, and we're happy she was able to turn your experience around. We'll be sure to share your kind words with Sahra. Thanks again for your honest feedback and for choosing Knix!

Team Knix

5つ星のうち5の評価

Wonderful Customer Service Experience!

I had an issue with sizing and when I contacted Kinx, the customer service agent Catherine could not have been more helpful. She sorted the sizing out for me and facilitated an exchange! I was so pleased with her customer service and that of Knix for quickly and efficiently solving my issue! Thank You!!!

2026年7月12日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Pam,

Thank you so much for your wonderful review! We're so happy to hear Catherine was able to help you find the right size and make the exchange process quick and easy. We know how important a great fit is, and we're glad we could get everything sorted out efficiently. We'll be sure to pass along your kind words to Catherine. Thanks again for choosing Knix, and we hope you love your new fit!

Team Knix

5つ星のうち5の評価

I had forgotten to enter a discount…

I had forgotten to enter a discount code and a quick chat resolved the situation instantly. What an amazing client experience, thank you Sahra , you’ve made me loyal customer with my first order.

2026年7月12日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Chantal,

Thank you so much for your kind review! We're thrilled to hear your first experience with Knix was such a positive one. We're especially glad Sahra was able to quickly resolve the discount code issue and make the process easy for you. Knowing that great service helped earn your loyalty means so much to us. We'll be sure to share your wonderful feedback with Sahra. We hope you love your first order, and we're so happy to have you as part of the Knix community!

Team Knix

5つ星のうち5の評価

I was having trouble figuring out what…

I was having trouble figuring out what size I should buy in a bathing suit. I contacted Customer service and had a lovely exchange with Alex B. Alex sorted out my problem and I ordered the size that Alex suggested after my giving all of the pertinent measurements. Easy , Polite, fast and efficient service!

2026年7月12日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi there,

Thank you so much for your wonderful review! We're so glad Alex B. was able to help you find the right swimsuit size and make the process easy. Finding the perfect fit can be challenging, so we're happy they could guide you with confidence based on your measurements. We'll be sure to share your kind words with Alex. We hope you love your new swimsuit, and thanks for choosing Knix!

Team Knix

5つ星のうち5の評価

10/10 customer service

Sahra was very friendly, kind, and helpful!

2026年7月11日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Laura,

Thank you so much for your kind words! We're thrilled to hear Sahra provided such a friendly, kind, and helpful experience. We'll be sure to pass your feedback along to her. Thanks for taking the time to share your experience, and for choosing Knix!

Team Knix

5つ星のうち5の評価

Knix is the best!

I've been supporting Knix for years and am so excited to keep doing so because I love their values and vision, feel so good in their products, and always have such an easy time with their customer service if I need anything exchanged/returned or have questions. I was recently supported by Alex B., who helped me with my exchange, and I received such friendly, timely, and helpful support. Knix is the best!

2026年7月11日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Ariana,

Thank you so much for your continued support! It means the world to us that you've been part of the Knix community for years and that our values, products, and customer experience keep you coming back. We're especially happy to hear Alex B. provided friendly, timely, and helpful support with your exchange. We'll be sure to share your kind words with them. Thank you for being such a valued customer. We can't wait to continue supporting you!

Team Knix

5つ星のうち5の評価

Excellent customer service

Excellent customer service. Quick reply and very helpful. Sahra was friendly and very helpful. Will definitely recommend Knix.

2026年7月11日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Tahnya,

Thank you so much for your kind review! We're delighted to hear you had such a positive experience with our customer service. It's wonderful to know Sahra was friendly, helpful, and able to assist you quickly. We'll be sure to pass along your kind words to her. Thank you for your recommendation and for choosing Knix!

Team Knix

5つ星のうち5の評価

I should have trusted Knix!

I should have trusted Knix on their sizing - it was spot on, but I had doubts. So I ordered another size up after trying on my original size. It came in one day, which tbh was astonishing - but the second one wasn't as right as the first, so I needed to make a return. The whole thing took no time at all, and Sahra was incredibly helpful and swift in her replies.

2026年7月11日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Ivy,

Thank you so much for sharing your experience! We're so glad you found that our sizing guide was the right fit in the end, and that your return process was quick and hassle-free. It's wonderful to hear your order arrived so quickly, and that Sahra was able to provide such helpful and prompt support throughout. We'll be sure to pass along your kind words to her. Thanks again for choosing Knix!

Team Knix

5つ星のうち5の評価

Prompt reply to my billing issue

I had a billing issue & reached out to Knix via email. Within minutes, I had a response from Alex & a refund was processed right away.
Another reason to love Knix……reliable, professional and quick!
Thanks again Alex.

2026年7月10日
自発的なレビュー
Knix ロゴ

Knix からの回答

HI R Leanne,

Thank you so much for your kind review! We're delighted to hear Alex was able to respond so quickly and resolve your billing issue right away. Providing reliable, professional, and efficient support is what we strive for, and we're so glad your experience reflected that. We'll be sure to share your thoughtful feedback with Alex. Thanks again for your continued support of Knix!

Team Knix

5つ星のうち5の評価

Alyssa at customer service

Alyssa at customer service went out of her way to make everything right when the bra i ordered was too small because I ordered the wrong size. It turned out great. I cannot say enough about Knix products. Life altering!

2026年7月10日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Beth,

Thank you so much for your wonderful review! We're so glad Alyssa was able to help make things right and ensure you ended up with the right fit after the sizing mix-up. Hearing that our products have been life changing truly means the world to us. We'll be sure to share your kind words with Alyssa. Thank you for your support and for being part of the Knix community!

Team Knix

5つ星のうち5の評価

I asked about the policy of price…

I asked about the policy of price matching sale prices after a recent purchase of thigh saver shorts. I received a quick response from Alex B provided a refund with the price difference of my full price item to the sale price. She was understanding of the situation and very kind.

2026年7月9日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Paige,

Thank you so much for your kind review! We're so glad Alex B. was able to respond quickly, answer your questions about our price adjustment policy, and help with a refund for the price difference. It's wonderful to hear her kindness and understanding made your experience even better. We'll be sure to share your feedback with Alex. Thanks for choosing Knix, and we hope you're loving your Thigh Saver Shorts!

Team Knix

5つ星のうち5の評価

Customer service is Knix priority

I purchased a bathing suit from Knix that went on sale 10 days later. I reached out and Sahra responded back within minutes and immediately refunded me the difference, no questions asked! Not only do Knix provide quality products but they are a wonderful company to deal with. No matter who I’ve spoken with, they have always been helpful and ensure customers are their number one priority.

2026年7月8日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Wendy,

Thank you so much for your thoughtful review! We're delighted to hear Sahra was able to quickly help with your price adjustment and make the process so easy. It's wonderful to know you've consistently had positive experiences with our team and that you've found both our products and customer service to be dependable. We'll be sure to share your kind words with Sahra. Thank you for your continued support and for choosing Knix!

Team Knix

5つ星のうち5の評価

Customer Service Knixpert Solved My Problem!

I worked with Sahra to help solve a product issue I thought would be impossible to solve, but she made it possible. I am so happy with the way it worked out and she stuck with me through to the end. Thank you!

2026年7月10日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Cindy,

Thank you so much for your wonderful review! We're thrilled to hear Sahra was able to help resolve an issue that seemed impossible and stayed with you every step of the way until it was sorted out. Providing thoughtful, dedicated support is exactly the experience we strive for. We'll be sure to share your kind words with Sahra. Thank you for choosing Knix!

Team Knix

5つ星のうち5の評価

Excellent customer service

My discount code that I was sent earlier in the day was not working when I tried to place an order. I reached out and received a response very quickly. Catherine resolved the situation efficiently and I was able to place my order. Catherine also followed up with me again. I was impressed with her professionalism and friendly demeanor.

2026年7月9日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Denise,

Thank you for sharing your experience! We're so glad Catherine was able to quickly resolve the issue with your discount code and get your order placed without further hassle. It's wonderful to hear that her follow-up, professionalism, and friendly approach made such a positive impression. We'll be sure to pass along your kind words to Catherine. Thank you for choosing Knix, and we hope you love your order!

Team Knix

5つ星のうち5の評価

Fantastic customer service

The customer service agent, Alex, resolved my concern very quickly and with no hassles. So easy to work with!

2026年7月7日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hey there,

Thank you for your kind review! We're so happy to hear Alex was able to resolve your concern quickly and make the process so easy. Providing fast, hassle-free support is exactly the experience we aim for, and we're thrilled Alex delivered. We'll be sure to share your feedback with them. Thank you for choosing Knix!

Team Knix

5つ星のうち5の評価

Quick and painless!

Allissa was quick to address my concern, explained the company policy with clarity so that I understood, and was very kind and compassionate in helping to reach a resolution quickly. I absolutely love this company for their products, and now I can confidently say that their customer support is just as excellent!

2026年7月9日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Katie,

Thank you so much for your thoughtful review! We're delighted to hear that Allissa addressed your concern quickly, explained our policy clearly, and approached everything with kindness and compassion. It means so much to know you already love our products and now feel just as confident in our customer support. We'll be sure to share your wonderful feedback with Allissa. Thank you for being part of the Knix community!

Team Knix

5つ星のうち5の評価

Comfy bras and helpful customer support team

I made a mistake when placing my order and Alex from customer support team was super helpful and prompt with her response.The knix bras are my go to and the quality and comfort beats all the other retailers .

2026年7月9日
自発的なレビュー
Knix ロゴ

Knix からの回答

Hi Kiki,

Thank you so much for your kind words! We're so glad Alex was able to help quickly after the mix-up with your order and make the process easy. It means a lot to hear that Knix bras are your go-to and that you love their quality and comfort. We'll be sure to share your wonderful feedback with Alex. Thank you for being a valued part of the Knix community!

Team Knix

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