Have ordered many times from Knix. Fabulous products! Always very impressed. Last order was missing an item and the CS team was quick to assist and send a replacement. Big thanks to Shamita! Great Can... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Shamita is incredibly attentive, kind, and supportive and made this experience so easy and not stressful! Great customer service! I love Knix even more through them! Thank you!
企業が回答しました
I love all the products from Knix. Recently I ordered a few items and one was missing. I got support from Shamita who was incredibly helpful and on top of the issue. I would definitely recommend this... もっと見る
企業が回答しました
For Shamita and the company my evaluation is a 5 stars. All communications are great, clear, efficient , rapid and courteous which is also a reflection of the guidelines the company establish with... もっと見る
企業情報
当該企業による記述
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
連絡先
600-179 John Street, M5T 1X4, Toronto, カナダ
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4.6
優良
691件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sahra was great!
I worked with Sahra and she was fast, understanding , helpful and most professional. I was offered a store credit for an item that had exceeded the time allowance but due to my circumstances they made an exception. I truly appreciated the outcome and the way it was handled.
2026年7月3日
自発的なレビュー
Knix からの回答
Hi Kim,
Thank you so much for taking the time to share your experience. We're so glad Sahra was able to support you with understanding, professionalism, and care. It's wonderful to hear that the exception and store credit helped during your circumstances, and that the process left you feeling supported. We'll be sure to share your kind words with Sahra. Thank you for choosing Knix!
Team Knix
Great Customer Service
I had purchased a swimsuit and the following week it went on sale. I emailed asking to be refunded the difference and right away an email came back saying no problem we have processed the refund. Great customer service ! Thanks Alex for the great service. One of the reasons this a great company to spend your money with
2026年7月8日
自発的なレビュー
Knix からの回答
Hi Niki,
Thank you so much for your thoughtful review! We're so glad Alex was able to quickly process your price adjustment and make the experience easy and hassle-free. It's wonderful to hear that our customer service reinforced your confidence in shopping with Knix. We'll be sure to share your kind words with Alex. Thank you for your support, and we hope you love your new swimsuit!
Team Knix
Excellent customer service
Excellent customer service! Alex B. resolved my issue incredibly quickly. She was friendly, understanding, and efficient throughout the whole process. Knowing that Knix has such responsive support gives me confidence to shop with them again. If you ever have an issue, you can trust that they’ll do their best to make it right. Thank you, Alex!
2026年7月8日
自発的なレビュー
Knix からの回答
Hi Tetiana,
Thank you so much for your wonderful review! We're thrilled to hear Alex B. was able to resolve your issue so quickly while providing friendly, understanding, and efficient support. It means a great deal to know that your experience has given you even more confidence to shop with Knix. We'll be sure to share your kind words with Alex. Thank you for your support, and we look forward to serving you again!
Team Knix
Alex Made My Day!
Alex provided outstanding customer service from start to finish. They responded quickly, were kind, understanding, and resolved my request without any hassle. I had purchased just before the sale started, and Alex went above and beyond by arranging a refund for the price difference. The entire interaction was friendly, professional, and efficient. It’s always refreshing to deal with someone who genuinely cares about the customer experience. Thank you, Alex, for making this such a positive experience—I truly appreciate your help and excellent service!
2026年7月7日
自発的なレビュー
Knix からの回答
Hi Rida,
Thank you so much for your thoughtful review! We're delighted to hear that Alex provided such a positive experience from start to finish. It's wonderful to know they were able to quickly assist with your price adjustment while making the process friendly, professional, and hassle-free. We'll be sure to share your kind words with Alex. Thank you for recognizing the care they put into supporting our customers, and for choosing Knix!
Team Knix
If I could give more stars I would
If I could give more stars I would! We love the Knix products (bathing suits and underwear). Their customer service has went above and beyond when my order was shipped to the wrong address. Highly recommend this company!
2026年7月8日
自発的なレビュー
Knix からの回答
Hi Alycia,
Thank you so much for your incredibly kind words! We're thrilled to hear you're loving your Knix swimwear and underwear, and that our customer support was able to help when your order was shipped to the wrong address. It means so much to know you'd recommend us. Thank you for your support and for being part of the Knix community!
Team Knix
Excellent Customer Service
WOW! I just had to tell everyone about the amazing experience I just had with Knox customer service! I purchased 3 bras less than three weeks ago…they are fabulous, by the way! No complaints about the quality of the product! The amazing part came about when I received an email from Knix notifying me about the start of their summer sale. The bras I purchased were on sale for $19 less EACH. I fired off an email asking if they did price adjustments. Exactly 13 minutes later (yes, I did figure it out to the minute), I had a credit on my charge card for the difference, along with a very polite and cheery email from Alex W. As if that weren’t enough, Alex sent me a code for 10% off my next purchase. Absolutely above and beyond!
2026年7月8日
自発的なレビュー
Knix からの回答
Hi Mary,
Thank you so much for taking the time to share this! We're thrilled to hear you're loving your new bras and that Alex was able to make your experience even better. It's great to know the price adjustment was handled quickly and that the extra savings for your next purchase put a smile on your face. We'll be sure to share your kind words with Alex. Thank you for choosing Knix, and we can't wait to welcome you back for your next order!
Team Knix
Really great customer service
I bought an item in store that went on sale (25% off) the next day. I reached out to customer service and Alex B. quickly refunded the difference. Hassle free, very quick response and resolution. Thanks Alex !
2026年7月8日
自発的なレビュー
Knix からの回答
Hi S,
Thank you so much for sharing your experience! We're delighted to hear that Alex B. was able to quickly process your price adjustment and make the experience hassle free. Providing fast, friendly support is something we strive for, and we'll be sure to pass your kind words along to Alex. We truly appreciate your support and hope to see you again soon!
Team Knix
Easy peasy Alex B
Alex B made my request for a sales pricing extension SUPER seamless ;) and easy! I expect a quick reply from someone who sounds human, and she nailed it. Knix makes an uncomfortable ask the easiest thing in the world.
2026年7月7日
自発的なレビュー
Knix からの回答
Hi Jill,
Thank you so much for your wonderful review! We're so happy to hear Alex B. made your sales pricing extension request so seamless and easy. It's especially great to know her quick, personal support made what could have been an uncomfortable ask feel effortless. We'll be sure to share your kind words with Alex. Thank you for choosing Knix, and we look forward to helping you again soon!
Team Knix
The staff were amazing
The staff were amazing. Listened to my needs, were knowledgeable, professional, patient and friendly. I couldn’t have asked for a better experience. Keep up the great work! Thank goodness for brick and mortar stores for some things!
2026年7月7日
自発的なレビュー
Knix からの回答
Hi Elaine,
Thank you so much for your kind words! We're thrilled to hear our team made your visit such a positive experience by listening to your needs and providing knowledgeable, professional, patient, and friendly service. It's wonderful to know your in-store experience made such a difference. We'll be sure to share your feedback with the team. Thank you for your support, and we hope to see you again soon!
Team Knix
Sahra was able to effectively solve my…
Sahra was able to effectively solve my issues at hand. I am very grateful for her exceptional customer service. It is because of her that I will continue to shop at Knix.
2026年7月6日
自発的なレビュー
Knix からの回答
Hi MW,
Thank you so much for sharing your experience! We're so glad Sahra was able to resolve your issue and provide the exceptional service you deserved. Knowing her support made such a positive impact and earned your continued trust means a great deal to us. We'll be sure to pass along your kind words to Sahra. Thank you for choosing Knix, and we look forward to serving you again!
Team Knix
Love this company
Love this company! Great products and so easy to buy and return. Will be ordering again the next time I’m in need.
2026年7月7日
自発的なレビュー
Knix からの回答
Hi there,
Thank you so much for your kind words! We're so happy to hear you've had a great experience with both our products and our easy ordering and return process. It means a lot to know we've earned your trust, and we can't wait to help you again the next time you're in need. Thanks for being part of the Knix community! 💜
Team Knix
The team is always quick to respond to…
The team is always quick to respond to any questions. Catherine was very helpful in solving my issue. I'm very happy with my ordering experience and the customer support I received.
2026年7月7日
自発的なレビュー
Knix からの回答
Hi Maria,
Thank you so much for your kind review! We're delighted to hear you've had such a positive experience with our team. It's wonderful to know Catherine was able to help resolve your issue and that you were happy with both your ordering experience and the support you received. We'll be sure to share your kind words with Catherine. Thank you for choosing Knix, and we look forward to serving you again!
Team Knix
I am a first time customer to Knix
I am a first time customer to Knix. After hand washing my bra after the first wearing, a small rip occurred when I tried to put the pad back in the bra. I reached out to Knix and Sahra was able to resolve the issue within a day (it was the weekend). I was very pleased that Knix stands behind their products and I was promptly sent a replacement. Thanks to Sahra for being so helpful. Her efforts changed my opinion hugely for the better.
2026年6月27日
自発的なレビュー
Knix からの回答
Hi Nicole,
Thank you for giving Knix a try and for sharing your experience! We're sorry your bra developed a small rip after the first wash, but we're so glad Sahra was able to resolve the issue quickly and get a replacement on its way, even over the weekend. It's wonderful to hear her support helped turn your experience around. We'll be sure to share your kind words with Sahra. Thank you for your trust, and we hope you continue to enjoy your Knix products!
Team Knix
Allissa made my chat experience super…
Allissa made my chat experience super seamless. Easy, customer centric response. Thanks!
2026年7月6日
自発的なレビュー
Knix からの回答
Hi Rc,
Thank you for your kind review! We're so glad to hear Allissa made your chat experience seamless and easy. Providing friendly, customer-focused support is what we strive for, and it's wonderful to know Allissa delivered just that. We'll be sure to share your feedback with her. Thanks for choosing Knix, and we look forward to helping you again!
Team Knix
I had a wonderful experience with customer service
I had a wonderful experience with the customer service I received at Knix. As I needed to return a personal item , Sahra, the customer service associate responded incredibly quickly especially considering it was the weekend. She made the entire return process simple and completely stress-free. I truly appreciated Sahra’s professionalism, prompt communication and willingness to help. Excellent customer service from start to finish!
2026年7月4日
自発的なレビュー
Knix からの回答
Hi Anna,
Thank you so much for sharing your experience! We're delighted to hear Sahra was able to make your return process simple and stress-free, especially with such a quick response over the weekend. Providing prompt, thoughtful support is something we strive for, and we're so glad Sahra's professionalism and care stood out. We'll be sure to pass along your kind words to her. Thank you for choosing Knix!
Team Knix
I’ve spent a lot of money on Knix…
I’ve spent a lot of money on Knix panties & a bra. The bra is still in good shape but the panties have fallen apart and I do let the panties air dry and did not put them in the dryer. Before the bad experience I purchased approximately 6 additional panties, & do air dry them, and 2 of them have fallen apart and had to throw them out. My name is Bern Tyrrell and have stated that because Knix can see my past purchases. It’s very discouraging to see how flimsy these panties have become. I don’t recommend buying this product. Wear pads with ordinary panties! Works better!!!
2026年4月5日
自発的なレビュー
Knix からの回答
Hi Bern,
Thank you for taking the time to share your experience. We're very sorry to hear that several of your panties have fallen apart, especially after you carefully followed the care instructions by air drying them. We understand how disappointing this must be, particularly after being a loyal customer. We've sent you an email to follow up regarding your warranty and damaged item claim. Please keep an eye on your inbox, and we'll work with you to review this further.
Team Knix
Knix is a great product
Knix is a great product. I personally use it for bladder leakage. It has changed my lifestyle. No worries anymore. Along the way, I ended up with two accounts accumulating points on both. Spoke with Catherine today and she condensed my points and eliminated the old account. Great customer support. 💞
2026年7月5日
自発的なレビュー
Knix からの回答
Hi Juanita,
Thank you so much for sharing your experience! We're so happy to hear that Knix has made such a positive difference in your daily life and given you greater peace of mind. We're also glad Catherine was able to help merge your accounts and consolidate your points smoothly. We'll be sure to share your kind words with her. Thank you for being part of the Knix community! 💜
Team Knix
Awesome products and outstanding customer service!
Knix has incredibly comfortable bras! I ordered the WingWoman contour bra and it was delivered rapidly!
I had a query post purchase and Alex B. was able to answer my question within hours!
Awesome products and outstanding customer service!
2026年7月3日
自発的なレビュー
Knix からの回答
Hi Jen,
Thank you so much for your wonderful review! We're thrilled to hear you're loving your WingWoman Contour Bra and that it arrived so quickly. It's also great to know Alex B. was able to answer your question within hours and provide the support you needed. We'll be sure to share your kind words with Alex. Thank you for choosing Knix, and we hope you continue to enjoy your new bra!
Team Knix
Not just great products!
Knix has great products, for sure. But they also have great customer service which is getting harder and harder to find. I goofed up my order on a Sunday morning and it was resolved by email within 30 minutes of me contacting the customer care team for help. Allissa was fast to respond, friendly in her communication and helpful in fixing my problem. 10/10!!! Thank you Allissa!
2026年7月5日
自発的なレビュー
Knix からの回答
Hi Danielle,
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying our products and that our customer care team made such a great impression. It's wonderful to know Allissa was able to quickly resolve your order issue with friendly and helpful support, especially on a Sunday. We'll be sure to share your kind words with her. Thank you for your 10/10 recommendation and for choosing Knix!
Team Knix
Sahra
Sahra, my customer service agent, was quick to reply to my questions and completely understanding of my situation providing a helpful solution to my problem.
2026年7月4日
自発的なレビュー
Knix からの回答
Hi there,
Thank you so much for your kind review! We're so glad to hear Sahra was quick to respond, understood your situation, and was able to provide a helpful solution. Providing thoughtful and timely support is something we strive for, and we'll be sure to share your kind words with her. Thank you for choosing Knix!
Team Knix
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