Konges Sløjd レビュー 613

Konges Sløjd からの回答

6日前

Hi Norin,

Thank you for your review.

We are truly sorry to hear about your experience💔 we completely understand your frustration, especially when it comes to the quality and expectations of products like these.

Please know that your case has already been carefully reviewed by both our compliance team and the manufacturer to ensure a thorough assessment. We have just received their feedback today, and you can expect to hear from our customer service team later today with an update.

We genuinely hope to find a fair and satisfactory solution together🩷

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年4月14日

Hej Ida,

Tak for din anmeldelse, og fordi du gør os opmærksomme på dette.

Vi er virkelig kede af at høre om din oplevelse 💔 Det lyder meget bekymrende, og det er selvfølgelig slet ikke den standard, vi ønsker for vores produkter.

Samtidig vil vi gerne sige, at det er første gang, vi hører om denne type problem med produktet, men vi tager det naturligvis meget alvorligt og vil meget gerne undersøge det nærmere.

På grund af en teknisk fejl har vi desværre misset nogle indgående mails, og din henvendelse kan meget vel være en af dem. Det er vi oprigtigt kede af, og vi forstår fuldt ud din frustration over ikke at have fået svar.

Vi vil rigtig gerne hjælpe dig med det samme, derfor må du meget gerne kontakte vores kundeservice på
+45 70 60 51 01, så vi hurtigt kan finde en løsning og få set nærmere på sagen.

Tak igen fordi du tog dig tid til at skrive, vi håber at høre fra dig snart, så vi kan hjælpe dig videre.

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年3月27日

Hi Jochen,

Thank you for your review. We’re truly sorry to hear that your experience has left you feeling this way.

We completely understand how frustrating it must be to feel that you didn’t receive what you expected and to be waiting for a refund. That is never the experience we want for our customers.

From what we can see, the items received match the order confirmation, and you were advised that you’re always welcome to return the items if they’re not right for you. As the return was sent without tracking, we’ve unfortunately not been able to confirm its arrival at our warehouse, which is normally required for us to process a refund.

That said, we completely understand your frustration, and we would really like to help resolve this for you.
Our customer service team will give you a call to assist further and make sure the case is handled smoothly.

Thank you again for your feedback, it truly helps us improve

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年3月25日

Hej Ida,

Vi beklager mange gange, og vi er virkelig kede af at høre om din oplevelse. Det lyder bestemt ikke som den kvalitet, vi ønsker at levere.

Selvom det er en gave uden kvittering, vil vi meget gerne forsøge at hjælpe dig. Du er altid velkommen til at kontakte vores kundeservice, så vi sammen kan finde en løsning.

Vi ser frem til at høre fra dig 🤍

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年3月17日

Hej Sofie,

Vi er meget kede af at læse om din oplevelse💔

Vi forstår godt, hvor frustrerende det må være at vente så længe på en pakke, især når den indeholder tøj til dine børn, og betalingen allerede er trukket. Det er bestemt ikke den oplevelse, vi ønsker at give, og vi beklager både forsinkelsen og den manglende hjælp, du har oplevet fra vores kundeservice.

Vi er også kede af, at vores formulering i kommunikationen har virket provokerende, det er på ingen måde hensigten, og det tager vi til os.

Vi kan se, at trackingen på din pakke ikke har rykket sig, siden den blev sendt, og den er derfor højst sandsynligt blevet fejlsorteret undervejs. Det er desværre noget, der kan ske i enkelte tilfælde.

Vi vil meget gerne hjælpe med at løse problemet hurtigst muligt, og vores kundeservice vil derfor række ud til dig direkte, så vi kan finde en god løsning sammen.

Tak fordi du deler din oplevelse med os, det hjælper os med at blive bedre.

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年2月19日

Hi Nagpaul,

Thank you for your feedback. We are truly sorry for the frustration this experience caused you💔

We completely understand how inconvenient it must have felt to pay for a return label and not receive it immediately, especially when you are busy and simply want the process to work smoothly. That is absolutely our goal as well.

In this case, there was unfortunately a short technical delay between the payment and the automatic generation of the return label. When you contacted us, we could not yet see the return request in the system, which can occasionally happen while the payment is still syncing. Our intention in asking you to check again the next day was solely to avoid duplicate processing or charging you twice.

We were in the process of providing additional clarification and reassuring you that we would also monitor the case from our side, but the chat was closed before we were able to send that message.

The return label was generated automatically later the same day, and we also resent it to you to ensure you received it.

We sincerely apologize for the inconvenience and understand why this situation felt disappointing. Your feedback is important to us, and we are continuously working to improve and ensure a smoother experience.

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年2月13日

Hi Christianne,

What a lovely review, thank you so much🫶

We’re so happy to hear that receiving a package from Konges Sløjd feels like a little celebration 🥰 That’s exactly the feeling we hope to create from the collections and quality to the packaging itself.

Thank you for taking the time to share your experience. It truly means a lot to us 💫

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年2月4日

Hi Frowein,

Thank you so much for your kind review⭐️

We’re really happy to hear that you’re pleased with the quality and the garment, and that the delivery time met your expectations. Your feedback truly means a lot to us

We hope to see you again soon😻

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月27日

Hi AD,

We are very sorry to hear about your experience and fully understand your frustration. Please rest assured that you will not have to pay for returning the item💛

Unfortunately, there has been an error with the label, as the wrong material tag was sewn into the product. We can confirm that the item is indeed made from 100% organic cotton, and the issue lies solely with the incorrect label.

We have your order number, and our customer service team will reach out to you directly. They will be happy to assist with a return or any other solution you need, and you will of course not be charged for returning the item if you no longer wish to keep it.

We sincerely apologize for this mistake and for the inconvenience it has caused, and we look forward to resolving this for you quickly.

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月27日

Hej Sandra,

Tak fordi du tager dig tid til at dele din oplevelse. Vi er oprigtigt kede af at høre, at din seneste erfaring med os har været skuffende, og vi har fuld forståelse for din frustration💔

Desværre har vi ikke mulighed for at undersøge sagen nærmere uden et ordrenummer, og derfor er det svært for os at se den konkrete historik i din sag. Når det er sagt, lyder det som en misforståelse, da vores politik er, at kunder naturligvis ikke selv skal betale returfragten for en defekt vare.

Vi tror naturligvis på, at du har haft en dårlig oplevelse, og det er bestemt ikke den service, vi ønsker at give. Derfor vil vi meget gerne have mulighed for at rette op på situationen og hjælpe dig videre i sagen.

Vi vil derfor opfordre dig til at kontakte vores kundeservice enten telefonisk eller på mail, så vi kan se nærmere på sagen og finde en løsning sammen. Vores kundeserviceteam er informeret og står klar til at hjælpe dig🌸

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月22日 に更新

Hi Esra,

Thank you so much for your lovely review 💛

We’re so happy to hear that you’re in love with our products and that you shop with us often. It means a lot to us! We’re especially glad that you appreciate our use of cotton in many of our designs 😊

Thank you for your support, it truly means the world to us 🫶

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月22日 に更新

Hi Inga,

We’re very sorry to hear that you’ve had a disappointing experience, this is certainly not what we want for our customers 💛

It does sound like a very long delivery time, especially with the expectations around Christmas, and we completely understand your frustration. We would truly like to look into this case in more detail and see if there’s anything we can do regarding this unfortunate experience.

As we don’t have access to your order details here, it’s unfortunately difficult for us to locate your order in our system. We would therefore kindly recommend that you reach out to our customer service team directly, so we can investigate this properly and help you further 😊

We hope to hear from you soon and thank you for bringing this to our attention 🌸

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月12日

Hi Edi,

Thank you for taking the time to share your experience. We are truly sorry to hear that you were disappointed, and we fully understand how frustrating this situation must have been💔

If a product appears to be incorrectly labelled, our customers are always very welcome to create a case in Claimlane, where we can assist further. In cases of incorrectly labelled or defective products, the customer of course should not pay for the return.

Our customer service team would very much like to look into this matter more closely. However, as we do not have an order number linked to this review, it is difficult for us to locate the previous conversation. We therefore kindly ask you to contact us again by phone or email, so we can help you as quickly and efficiently as possible.

We truly regret your experience and hope to have the opportunity to resolve this for you.

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月12日

Hej Erika,

Tak fordi du tager dig tid til at dele din oplevelse, og dejligt at høre, at du kan lide tøjet🫶

Vi er kede af, at vores håndtering af rabatten har givet dig en dårlig oplevelse. Vi forstår godt, at det kan føles frustrerende, når en kampagne starter kort tid efter et køb. Vores procedure er desværre, at rabatter ikke kan efterregistreres, og derfor henviser vi til returnering og genbestilling.

Det er dog bestemt ikke vores intention, at det skal opleves som dårlig kundeservice, og din feedback er vigtig for os, så vi kan blive bedre. Vi tager den med videre i vores arbejde med at forbedre kundeoplevelsen.

Tak igen for din ærlighed.

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月7日

Hi Serge,

We’re very sorry to hear about the issues with your order and that you haven’t received a response to your previous emails. We sincerely apologize for the inconvenience this has caused💔

We would love to help resolve this for you as quickly as possible. Unfortunately, we cannot locate your order using only your name, so please feel free to call us or send us an email with your order details. This will allow us to assist you directly and ensure your order is handled correctly.

Thank you for your patience, and again, we apologize for the frustration caused.

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月7日

Hej Benedikte,

Tusind tak for, at du tog dig tid til at dele din oplevelse. Vi er rigtig kede af at høre, at det har været frustrerende, og vi undskylder for den ulejlighed, det har medført💔

Det er lidt svært for os at se præcis, hvilken ordre det drejer sig om, da vi ikke har alle oplysningerne, men vores kundeservice vil selvfølgelig gøre alt, hvad vi kan, for at kigge nærmere på sagen og vende tilbage til dig så hurtigt som muligt.

Du er også mere end velkommen til at ringe eller sende os en mail, da det gør det lettere for os at hjælpe dig hurtigt og finde den bedste løsning.

Vi sætter stor pris på din tålmodighed og forståelse, og vi vil gøre vores bedste for, at det hele bliver håndteret bedst muligt.

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月7日

Hej Gonxhe,

Tusind tak for din anmeldelse ⭐
Vi er glade for at høre, at du er tilfreds med både kvaliteten og den hurtige levering.

Vi glæder os til at byde dig velkommen igen😊

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月7日

Tusind tak for din anmeldelse ✨
Dejligt at høre, at du er tilfreds med både varen og den hurtige levering

Vi ser frem til at byde dig velkommen igen🥰

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月7日

Tusind tak for din anmeldelse ⭐
Dejligt at høre, at leveringen var hurtig, og at alt var, som det skulle være.

Du er altid velkommen igen🥰

/Konges Sløjd🍒

Konges Sløjd からの回答

2026年1月7日

Hej Louise,

Tusind tak for de 5 stjerner 🤩
Hvor er det dejligt at høre, at du havde en nem og hurtig købsoplevelse, og at indpakningen næsten var for fin til at pakke ud 😉

Vi glæder os allerede til at byde dig velkommen igen 🫶

/Konges Sløjd🍒