LIEWOOD レビュー 190

LIEWOOD からの回答

2026年3月19日

Hi,

Thank you for bringing this to our attention — we’re very sorry to hear about your experience. A seam coming undone after such limited use is certainly not what we expect from our products, and we understand your frustration.

We also take concerns about how complaints are handled very seriously. This is not the experience we aim to provide, and we regret if you feel that your case has not been handled fairly.

We would very much like to take another look at your claim and ensure it is assessed correctly in line with our policies and obligations. Please feel free to reach out to our customer care team again with your order details, or reference your previous case, so we can review this further and work toward a solution.

Thank you for your feedback — it’s important in helping us improve both our products and service.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2026年3月19日

Hi Arabella,

Thank you for sharing your experience — we’re very sorry to hear how frustrating this situation has been for you. We completely understand your concern, especially regarding the delayed refund and lack of communication. This is not the experience we want for our customers.

A refund taking this long is certainly not acceptable, and we sincerely apologise for the inconvenience and uncertainty this has caused. We also regret that your follow-up enquiries have not been responded to in a timely manner.

Regarding production and certifications, we aim to be transparent about where our products are made and how they are tested, but we understand that this did not meet your expectations. Your feedback on both the product quality and communication has been taken seriously and shared internally.

We would very much like to resolve this for you as quickly as possible. Please contact our customer care team again at customercare@liewood.com and we will take another look at your case.

Thank you for your patience and for bringing this to our attention.

LIEWOOD からの回答

2026年3月12日

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that your suitcase arrived damaged – this is certainly not the experience we want for our customers.

Regarding the gift with purchase, we understand how disappointing it must have been not to receive the drawing board.

We would really like the opportunity to look into this further and help resolve the situation for you. Please feel free to contact our customer care team so we can assist you directly.

LIEWOOD からの回答

2026年2月19日

Hi Marlies,

We’re truly sorry to read about your experience and understand how disappointing and frustrating this must feel — especially when it concerns products for your children.

Mold developing in any part of a drinking bottle is understandably concerning, and we take feedback like this very seriously. The same goes for a lid breaking after such a short period of use. That is not the level of quality we aim to deliver, and we completely understand your frustration, particularly given the price and expectations around durability and sustainability.

We’re also sorry to hear that you did not initially receive a response from customer service. That is not the standard of communication we strive for, and we regret that it took a public review for you to hear back from us.

While spare parts are unfortunately not available for all products at this time, your feedback regarding replacement options and sustainability has been shared internally. We are continuously evaluating how we can improve both product design and after-sales support.

If you are open to it, we would genuinely appreciate the opportunity to review your case again. Please feel free to reach out to our customer care team with your order details so we can look into this further.

Thank you for taking the time to share your honest feedback — it helps us improve.

LIEWOOD からの回答

2026年2月10日 に更新

Hi there,

Thank you for taking the time to share your experience — we’re really sorry to hear about the issue with your lunch box lid. We know how frustrating it is when a product doesn’t hold up as expected, especially when it’s something you rely on day to day.

At the moment, we unfortunately don’t offer spare parts for this specific item, and we understand how disappointing that can feel. Your feedback is important to us and has been shared with our product and customer care teams, as it helps us improve both quality and our service going forward.

If you haven’t already, we’d love to take another look at your case to see if there’s anything we can do to help within our warranty and service options. Please feel free to hand in a claim at https://app.claimlane.com/c/liewood?lang=en.

Thank you for your honest feedback — it helps us do better.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2026年2月10日

Hi,

Thank you for sharing your experience — we’re very sorry to hear that you had such a negative interaction with us. This is certainly not the experience we want anyone to have, regardless of where they are contacting us from.

At Liewood, we strive to treat all customers with respect and provide fair, helpful service, so it’s concerning to hear that this was not your experience. Your feedback has been taken seriously and shared internally so we can review what may have gone wrong and how we can improve going forward.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2026年1月15日

Hi Daniel,

Thank you for your feedback — we’re sorry to hear about your experience.

At LIEWOOD we strive to design high-quality products with sustainability in mind, including the use of responsibly sourced and certified materials as part of our responsible journey. 

We understand your disappointment regarding the straw on the drink bottle. Currently we do not offer individual spare parts for our products, including straws, which is a limitation of how our supply and quality systems are set up. 

We take concerns about durability and sustainable use seriously, and your feedback has been passed on internally to help us improve future product support.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2026年1月15日

Hello Kristin,

Thank you for taking the time to share your experience. We’re sorry to hear about your disappointment — this is not the experience we want customers to have with our products or service.

Our tableware is designed for everyday use by children and is carefully tested to meet safety and quality standards. That said, the coating coming off is clearly not satisfactory, and we understand your concern.

Regarding the proof of purchase, we are unfortunately required to follow specific guidelines, as claims usually need to be handled through the original retailer. We fully appreciate that gifts are often received without a receipt, and your feedback on this is taken seriously.

Your comments about both product quality and customer service have been shared internally, as they are important for helping us improve. We truly regret that this has been your experience and thank you for bringing it to our attention.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2026年1月8日

Hello Testin,

Thank you for sharing your feedback. We are sorry to hear about your disappointment.

We understand that return costs can feel frustrating, especially if the information was not clear at the time of purchase. While we do state that return shipping costs are covered by the customer, we regret if this was not communicated clearly enough on our website. Your feedback helps us see where we need to improve transparency.

Our 30-day return policy is intended to give customers sufficient time to make a decision, but we appreciate that the associated costs should be easy to find and understand before ordering. We take your comment seriously and will pass it on internally to help improve how this information is presented.

We are sorry that this experience has affected your trust in us, and we thank you for taking the time to let us know.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2026年1月8日

Hello Charlotte,

Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration this has caused.

We understand your point regarding the loose plastic straws and how easily they can be misplaced. We also appreciate your concern about resource use and sustainability, which is something we take very seriously.

At present, we are unfortunately unable to send individual spare parts such as straws. This is not intended to encourage additional purchases, but is due to how our logistics, quality control, and product safety approvals are set up. We know this can feel unsatisfactory, and we regret that this limitation has affected your use of the bottles.

Your feedback is important to us and has been shared internally, as it helps us evaluate how we can improve both our products and our aftersales solutions in a more sustainable way going forward.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2025年11月7日

Dear Anya,

Thank you for sharing your thougts.
We are truly sorry to hear about your experience with our return process and for the frustration this has caused. This is certainly not the experience we wish for our loyal customers, and we understand your disappointment.

We always strive to find a suitable solution for our customers, and we appreciate your feedback as it helps us review and improve our processes in the future. Your comments are very valuable and will be taken into consideration.

Best regards,
LIEWOOD Customer Service Team

LIEWOOD からの回答

2025年11月7日

Dear Sti,

Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience with the stroller chain and for the disappointment this has caused. This is certainly not the experience we want our customers to have.

We sincerely appreciate your feedback. We will use your experience to review and improve our processes in the future.

Best regards,
LIEWOOD Customer Service Team

LIEWOOD からの回答

2025年11月7日

Dear Pieter,

Thank you for taking the time to share your feedback.
We are very sorry to hear that your LIEWOOD bowls have broken during normal use and for the inconvenience this has caused. This is certainly not the experience we wish for our customers.

We always strive to find a suitable solution for our customers and would like to look into this matter further. Unfortunately, we are unable to identify your order based on the review alone, so we kindly ask you to contact our Customer Service team at kundenservice@liewood.de. We will be happy to assist you and find a suitable solution.

Best regards,
LIEWOOD Customer Service Team

LIEWOOD からの回答

2025年10月24日

Hi Louise,
Thank you for sharing your feedback – we’re truly sorry to hear about your experience. Our silicone products should not absorb soap or transfer any scent or taste to food, and we completely understand your frustration.

We’d really like to look into this and help you find a solution. Could you please contact our customer service team at customercare@liewood.com, so we can examine the product and assist you further?

Thank you for bringing this to our attention – your feedback is very valuable to us and helps us improve.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2025年10月14日

Hello Victoria,

Thank you for sharing your experience. We are very sorry to hear about the difficulties with your return. We understand that the cost of returning items to Poland was unexpected and frustrating. Your feedback is important, and we will pass it on to our team to review our return policies and explore ways to make them more convenient for customers.

We truly appreciate your support and hope we can provide a better experience in the future.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2025年9月16日

Hello,

We are sorry to hear about your experience and the disappointment with your order. We always aim to follow our guidelines when handling cases like this, and we regret that the solution offered did not meet your expectations.

If you would prefer to return the products instead, we will of course be happy to help you with that. Please contact us at customercare@liewood.com if you have any questions regarding the return.

Thank you for sharing your feedback – it is important for us in improving both our products and our service.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2025年9月4日

Hello,

Thank you for your review – we’re truly sorry to hear about your experience with the Joana baby set. We completely understand your disappointment, and we agree that a product breaking after only one use does not meet the standard we promise or that you rightfully expected.

At LIEWOOD, we aim to create products that balance aesthetics, functionality, and durability. It's clear that we’ve fallen short in this case, and we sincerely apologize.

We also understand the challenge of not having a receipt when the item was received as a gift. Our standard warranty process typically requires proof of purchase, as it helps us trace the product and better assess the issue. However, we take feedback like yours very seriously and would love the opportunity to look into this further.

Please feel free to contact us directly at customercare@liewood.com, including photos of the items and as many details as possible. We’ll do our best to find a solution for you.

Once again, we truly appreciate your feedback – it helps us improve.

Best regards,
Liewood Customer Service Team

LIEWOOD からの回答

2025年9月9日

Dear Kallergis
Thank you for sharing your concerns. We are very sorry to hear about your experience and understand how upsetting this situation must have been. Safety is extremely important to us, and we take your feedback very seriously. Please reach out to us directly at customercare@liewood.com with details of the product so we can investigate this matter further and find the best way to support you.

LIEWOOD からの回答

2025年9月9日

Dear Stefan,
Thank you for your feedback. We are sorry to hear about your experience. We take your comments seriously and would like to look into this further. Please contact us again directly with your order number at customercare@liewood.com, so we can work together on finding a solution.