Kovaria レビュー 

Kovaria からの回答

1日前

Hello Larry,

Thank you for sharing your experience. We're sorry to hear that you haven't experienced the results you were hoping for.

Everyone responds to red light therapy differently, and while many customers notice improvements within a few weeks, others may require longer or may not experience the same level of benefit depending on the underlying condition. If you choose to continue using the TheraWrap, we recommend ensuring the light is positioned directly over the affected area and using it consistently as directed. If your symptoms have remained unchanged after several months, it may also be worth discussing other treatment options with your healthcare provider to determine the underlying cause.

Regarding the Velcro strap, we're sorry to hear it's no longer holding well. Over time, lint, pet hair, and fabric fibers can build up in the Velcro hooks, reducing its grip. You can often restore its effectiveness by gently cleaning the hook side with a fine-tooth comb, tweezers, or a soft brush to remove any trapped debris.

We truly appreciate your feedback, as it helps us continue improving both our products and our customers' experience. We wish you all the best and hope you find lasting relief.

Best,
Sthef

Kovaria からの回答

2026年6月25日

Hello Lisa,

Thank you for your wonderful feedback.
We are happy to know that you love using our device.
As for your broken device, feel free to send us an email along with the video of your device showing the issue.
Once we determine the problem with your device, we'd be happy to provide you a satisfactory resolution.
Thank you and I'll be waiting for your email.

Best,
Sthef

Kovaria からの回答

2026年6月20日

Hello,

Thank you for sharing your experience! We're delighted to hear that the belt has been helping both you and your spouse with managing discomfort and supporting your wellness goals.

We also appreciate your feedback regarding the strong factory smell. Some customers may notice a temporary odor when first opening the product due to the manufacturing and packaging process. This is harmless and typically fades over time with regular airing out and use.

Thank you again for your honest review and for choosing our product. We wish you both continued comfort and success with your wellness journey!

Best,
Sthef

Kovaria からの回答

2026年6月20日

Hello Fernando,

Thank you for taking the time to share your feedback. We're glad to hear that you found the product to be well-constructed and that the red light intensity met your expectations.

We're sorry to learn that you haven't experienced the results you were hoping for after two months of use. Individual experiences can vary depending on a number of factors, including the condition being addressed and consistency of use.

We genuinely appreciate your honest review, as customer feedback helps us continue to improve. If you haven't already, we'd welcome the opportunity to learn more about your experience and see if we can provide any guidance or assistance. Please feel free to reach out to our support team directly.

Thank you again for giving our product a try.

Best,
Sthef

Kovaria からの回答

2026年6月19日

We're truly sorry to hear about your experience and understand how frustrating this situation has been.

We did our best to troubleshoot the issue based on the information and video provided. We also requested additional verification to help determine whether the device itself was faulty, as this allows us to provide the most appropriate solution under our warranty process.

Regarding the chargeback, once a dispute is opened with the card issuer, the order becomes subject to the payment provider's chargeback process. Unfortunately, we are unable to issue a refund or replacement while a chargeback is active. Although you shared documentation indicating the case had been closed, our payment provider has confirmed that they have not yet received an official chargeback cancellation from your bank through their required channels. Until they receive that notification, the dispute remains open in their system and we are unable to proceed.

We understand this is frustrating, and we are still willing to help as soon as the payment provider confirms the chargeback has been officially cancelled. If you contact your bank and ask them to send the cancellation directly to the payment provider, we'll be able to move forward right away.

We appreciate your patience and hope we can resolve this for you.