Kristina Young Hair Additions レビュー 

Kristina Young Hair Additions からの回答

2023年6月8日

Hi Janet,

Thank you for your positive feedback.

We look forward to helping you with your next order.

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年6月8日

Hi Andrea,

Your VAT refund on your order has now been issued.

As per the information on our VAT Relief page VAT refunds will be issued within one month.

You placed your order with us before we had the opportunity to process your VAT relief form and set your customer account to be VAT exempt. As per the information on our VAT Relief page it takes up to 2 business days. We can issue VAT refunds after orders have been placed, however, the process is simpler if customers take the time to read all the relevant information available to them on the website prior to placing an order.

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年6月8日

Hi Jan,

Thank you for your positive feedback.

We look forward to helping you with your next order.

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年6月19日

Hi Lizzi,

Thank you for your positive feedback.

We look forward to helping you with your next order.

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年5月18日

Hi Kathryn,

As per my earlier email to you, as per our company policy in relation to quality concerns we have passed on the information you provided to to Belle Tress. Their quality control will consider this information and we are awaiting their response. As soon as we hear back from them with information we will be in touch.

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年5月18日

Hi Sylvia,

Bedankt voor uw positieve feedback.

We helpen je graag verder met je volgende bestelling.

Met vriendelijke groeten,

Kristina.

Kristina Young Hair Additions からの回答

2023年5月18日

Hi Janet,

Thank you for your positive feedback.

We look forward to helping you with your next order.

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年4月25日

Hi Anthony,

As I said in my email, you ordered a wig in colour 1B, which is Soft Black. You then emailed us after you received the item to say the colour isn't suitable as it is almost black.

You've been placing multiple orders for different colours, under two different customer accounts, then have sent emails sounding unsure about the colours and have then gone on to cancel some of those orders (after we have ordered the items in from the suppliers for you).

You said in one of your emails that you were nervous about ordering the wrong colour as you have made some mistakes lately.

We do urge that customers take the time to read all the relevant information available to them on the website, especially if there are specific requirements regarding colour/style.

Colours shown on photos and videos cannot be relied upon to be a 100% accurate representation of the colour due to variances in lighting and computer/phone screens.

We do offer consultation services to help customers choose a suitable style/colour prior to ordering. If you would like more information please contact us and I'll be happy to send that to you.

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年4月14日 に更新

Hi Sheila,

Thank you for your positive feedback.

We look forward to helping you with a future order.

Kristina.

Kristina Young Hair Additions からの回答

2023年4月14日

Hi Christine,

We did discuss this in some detail on email.

We do not recommend choosing a topper or wig based on looking at an image alone. There are different aspects to consider when choosing a product that needs to meet certain requirements. In your case you needed a specific root colour.

The information on our website and the product pages explains that colours shown on photos and videos cannot be relied upon to be a 100% accurate representation of the colour due to variances in lighting and computer/phone screens.

We do urge, as per any online purchase from any retailer, that customers take the opportunity to discover important aspects of their purchase before placing their order, especially if there are specific requirements. We do offer consultation services to help customers choose a suitable style/colour prior to ordering.

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年4月14日

Hi Fatima,

Thank you for your positive feedback.

We look forward to helping you with a future order.

Kristina.

Kristina Young Hair Additions からの回答

2023年3月29日

Hi Julie,

Just to review the facts...

As advised a few days after you placed your order, we included your item in our next order from Ellen Wille (who are in Germany). Once it arrived here we shipped that out to you.

You sent a number of emails to us in the few days following your placing the order. Amongst those emails you asked us to cancel the order, but following that you asked when it was going to be shipped. We sent you an order update and advised we were including your item in our next order from Ellen Wille. At no point following that did you confirm that you wanted to cancel the order. In fact, your following emails were regarding the tracking of the package.

The price on the payment page on our website is the total price you pay in GBP. That price includes shipping (which there is a charge for, it is not free). If you are paying in a currency that is not GBP your bank/credit card company will charge you based on the currency conversion rate for that day (which was explained to you in an email).

We do urge, as per any online purchase from any retailer, that customers take the opportunity to discover important aspects of their purchase before placing their order.

Regarding the delay in the shipping, as per our email to you on March 13th:-

"The international postal system is still experiencing some disruption following the recent cyber attack. You can see the Royal Mail update here. This update is also included on our Order Processing & Shipping page.

We can ask Royal Mail to investigate but only from 25 days after the due delivery date. If the package has not arrived by March 31st please let us know and we can put in a claim with Royal Mail and they will investigate, but hopefully it is en-route to you."

I can see your package was delivered yesterday (28th). I am glad that it's finally reached and has not been lost.

If you are looking to place on order with a price listed in USD and fast shipping I recommend ordering from a company based in the USA in future.

Regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年3月30日

Hi Wanda,

Ellen Wille rooted colours do have a darker root but it is not indicated anywhere what that root colour is. The colour can vary between styles. I don't know where you have seen that the root colour on the Lovely topper is ash blonde?

We do urge, as per any online purchase from any retailer, that customers take the opportunity to discover important aspects of their purchase before placing their order, especially if there are specific requirements.

As you have seen, we do offer consultation services to help customers choose a suitable style/colour. I have sent you some information on this. Let me know if you would like to go ahead and make an appointment.

One recommendation I have to alter the appearance of the root colour on the topper you have received is to use dry shampoo (plain or tinted) or a tinted root spray. Batiste is a popular dry shampoo and L' Oreal have a root touch up spray (both available in Boots and Superdrug).

Kind regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年3月30日

Hi Sarah,

Thank you for your positive feedback.

We look forward to helping you with a future order.

Kristina.

Kristina Young Hair Additions からの回答

2023年3月30日

Hi Simon,

Thank you for your positive feedback.

We look forward to helping you with a future order.

Kristina.

Kristina Young Hair Additions からの回答

2023年3月30日

Hi Jane,

Thank you for your positive feedback.

It was a pleasure to meet you and help you choose a suitable colour and style. I'm so glad you are happy with the result! It looks lovely on you.

Kristina.

Kristina Young Hair Additions からの回答

2023年3月30日

Hi Debbie,

Thank you for your positive feedback.

We look forward to helping you with a future order.

Kristina.

Kristina Young Hair Additions からの回答

2023年3月7日

Hi Elaine,

With Gabor products it is not uncommon for it to take 1-2 weeks to receive an update from our supplier as to whether items are available.

Our Order Processing & Shipping information is on our website. There is a link to this information next to ‘Dispatch Time’ on the website product pages. That also includes a service update. There have been ongoing production and supply issues and many items are in short supply or on back order. This has been affecting all retailers.

"Gabor are a US based company and have a warehouse in the UK which stocks some of their products. Most products need to be ordered from the USA. Orders from the USA are placed once a week. Only when we place those orders and receive an update from our supplier do we know if items are available. We are not able to reserve items prior to placing our order."

We haven't yet received an update from the supplier to let us know whether your item was in stock in the USA and made the next shipment to the UK.

When the UK supplier places the orders they aren't told straight away if the item has made the shipment from the USA. At some point after the order is placed the supplier's system updates to show an expected date, then they let us know. It's not the easiest process, but this is how it goes for Raquel Welch/Gabor/Hairdo pieces that come through the UK supplier and it's complicated further by the low stock levels at the moment. It's much simpler when we order directly from other brands (Jon Renau/Belle Tress/Estetica Designs).

As we are an online business we deal with the majority of enquiries online. Having had a phone number available for calls in the past, it became apparent very quickly that this was predominantly being used by customers to gain in-depth, personalised advice (a service we offer through consultations) or to seek answers that are clearly available on the website. This prevented us from using our time effectively and dealing with all customers fairly. Being a smaller business it is critical that was maximise our productivity time. However, I can see that you sent your messages yesterday afternoon and left your review a few hours later before we had the chance to respond and update you on your order.

I hope that helps to explain the process.

I have sent you an email with more details.

Regards,

Kristina.

Kristina Young Hair Additions からの回答

2023年3月7日

Hallo Marion,

Der von Ihnen bestellte Artikel war ein Lagerräumungsartikel. Diese Artikel sind Endverkauf und vom Umtausch ausgeschlossen.

Auf der Produktseite für den von Ihnen bestellten Artikel gab es ein Schnellansichtsvideo, das zeigte, wie dieser Artikel aussieht.

Außerdem erklären die Informationen auf unserer Website und den Produktseiten, dass die Farbdarstellung zwischen verschiedenen Haarfasern und -stilen variieren kann.
Auf Fotos und Videos gezeigte Farben können aufgrund von Abweichungen in Beleuchtung und Computer-/Telefonbildschirmen nicht als 100 % genaue Darstellung der Farbe angesehen werden.

Wie bei jedem Online-Kauf bei einem Einzelhändler drängen wir darauf, dass Kunden die Gelegenheit nutzen, wichtige Aspekte ihres Einkaufs zu entdecken, bevor sie ihre Bestellung aufgeben.

Sollten Sie bei einer zukünftigen Bestellung Hilfe benötigen, kontaktieren Sie uns bitte.

Mit freundlichen Grüße,

Kristina.