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Bought a new 2019 KTM 690 enduro in March thi year. Had first service at 500 miles. Headed to Spanish Pyrenees and clutch failed. All fluid had disappeared!!
Rode all morning with no clutch in the mountains until I found Petrol station that sold clutch fluid. Topped it up and it worked. Two days later all gone again. Counter shaft was leaking oil. Seat came apart. Huge disappointment to say the least. Rode home through France to uk on roads running my trip. My 14 days planned was now 5. Spent small fortune getting home. Could of got home through repatriation on warranty but had a mate with me. Got home. Took bike to dealer who was very helpful. KTM were /are very poor. No phone number. No help. Poor response via email. Lack of knowledge from support people. Very poor and embarrassing. Now I have bike that has had clutch fluid in the oil and they won’t do anything. I will seriously reconsider before buying KTM again. Disgusting after sales handling. Poor quality parts on their bikes. I feel like going to KTM UK and kicking off big time. I aim to tell as many people as I can about my experience.

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Useless!!

My not even four year old bike has a major fault. KTM quoted £700 to repair and rejected a claim to provide the part for free. The part I need is one relay on the wiring loom, but they want me to pay for the entire loom!

Emailed to complain on Sunday 24th Feb...no reply...obviously.

Would never buy again.

Mein Erlebnis mit KTM Deutschland!
Der Händler in Winnenden ist ein sehr netter und freundlicher Zeitgenosse. Bei der Bestellung einer Super Duke GT Modell 2019,
mit reichlich Zubehör, ist man sich schnell einig geworden. Wir reden hier von ca. 20.000 €.
Am 24.11.18 einen bindenden Vertrag unterschrieben. Anfang Dezember ein unerwarteter Anruf, ob ich den das Bike haben möchte,
meine Antwort kann man sich vorstellen, "JA"klar.
Sie sollte Mitte Dezember da sein und es kommt, wie es kommen musste, unterm Tannebaum war noch viel Platz und das blieb auch so! ( in Berlin kann man auch "Tannebaum" sagen )
Telefonat mit dem Händler, er hatte KTM Deutschland informiert über unseren Vertrag, dass Bike kommt Mitte Januar!
Am 24.01.19 Telefonat mit dem Händler und...????, nix da und auch keine Ahnung wann.
Jetzt kommt KTM Deutschland ins Spiel. Im Internet gibt es Händler die ungefähr seid Mitte Januar Bike`s sofort liefern können.
Dies habe ich, bei meiner Beschwerde bei KTM Deutschland, auch mitgeteilt und um Klärung gebeten, aber was man dann als Antwort bekommt ist schlicht weg unter der Gürtellinie.
Die Herrschaften dort sitzen scheinbar auf so einem hohen Ross, dass man eine ausziehbare Hochleiter braucht um auf den Gaul zu kommen!!
Ich kann nur hoffen, dass jemand, der sich für eine KTM entscheidet, ein Bike nimmt, was beim Händler auf dem Hof steht!
Hilfe, oder vernünftige Antworten von KTM Deutschland, wird es wohl nicht geben, auch Mattighofen war nicht interessiert !
Zu denen, die Problemlos mit Ihrer KTM unterwegs sind, wünsche ich, dass das auch so bleibt!!!

Bought a new rc390 from a dealer in Yorkshire in May 2018.
I was very let down by the condition at collection.
Nothing was shown or gone through. Controls etc. Once at home as collected in my van. It would not start. CANBUS ERROR on the dash.
Had to take it back, 50 plus miles from my home at my expense. Most issues sorted, but upon first service, the valve clearances are supposed to be checked. Not done at the supplying dealer.
Contacted Mr Matt Walker at Ktm. Agreed they should of been checked and they will do them for me free. But know cannot get into my local service centre in Newcastle, as they state not ktm no more. But still on there website etc. Really bad service from ktm. So still waiting for them to tell me where it will go as no other dealers in the North of UK. The bike will never go back to the Yorkshire dealer, as very poor service.
Asked upon service if some of the free play could be taken off the throttle. After the service report from mechanic.
( movement from left to right no binding on cable )
This bike is fly by wire, no cable on it. Or would of done myself. So would you trust a mechanic who told you that !!!.
Also major issues with the suspension bottoming out at 40 mph while running in on a b road. I am 20 stone plus my gear, but still not near maximum weight motorbike is allowed to be gross.
I really wish i had never considered a ktm, have rode bikes for over 35 years every year, also a qualified city and guilds mechanic. The bike high sided myself but caught it as only 40 mpg due to running in. A close friend following me was also very shocked by this.
Now putting together a possible legal suite on the front and rear suspension. Many forums are complaining about it being very poor.
Hopefully my outcome will be good, but please speak up if you are not happy, they are not cheap even though built in India. Regards

Got to be the best bikes we have used for the last two seasons. Part always available and always reliable.
Thank KTM for a great service.