Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... もっと見る
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レビュアーのコメントを見てみましょう
I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... もっと見る
Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... もっと見る
Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.
企業情報
当該企業による記述
Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.
連絡先
Plot 41 Nyonyintono Road, Naguru, 00256, Kampala, ウガンダ
- +256754559895
- karibu@kweli.shop
- kweli.shop
4.4
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wonderful and expedient customer…
Wonderful and expedient customer service. Delivery was well in time too.
2025年2月7日
Quick response
Quick response.
Delivered within promised time.
Flexibility with payment mode.
2025年2月10日
Quick and safe delivery
Quick and safe delivery! I ordered and received it that very day....and the customer service was good...
2025年2月6日
The service was good as well as the…
The service was good as well as the product delivered, thank you
2025年1月28日
Great customer service
Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached home so that they could deliver...Right Company to use incase you want to order for something... Oh delivery fee was free that day.. Thanks Kweli
2025年1月22日
This was my fourth time to purchase…
This was my fourth time to purchase from kwelishop however, they have significantly changed. Their staffs used to give one of the best customer service and this is no long the case. For example, one of the ladies that attended to me via a call was not up to standard. Then the modes of payment are limited. For a bank deposit, the only option they give is centenary bank. The other option is flexipay which has an extra charge to a customer. You need to explore other cost effective methods like momo pay or airtel pay.
2025年1月7日
Kweli.shop からの回答
First, we want to express our gratitude for choosing Kweli.shop. Taking delivery of orders from Kweli three times since 2023 is something we deeply value and appreciate.
Concerning the issues you raised, we would like to address them as follows:
Feedback on Customer Service
Could you kindly provide specific examples or scenarios where you felt the agent attending to you was not up to standard? This feedback will be invaluable in helping us improve our services for you and other customers.
Bank Deposit through Centenary Bank
Yes, it is correct that we currently accept bank deposits exclusively through Centenary Bank, Uganda’s largest indigenous bank with over 80 branches and 7,000 agents nationwide. This approach allows us to manage transactions efficiently. While we continue to explore additional options, for now, this method ensures streamlined operations and reliable service.
Flexipay Transaction Fees
We acknowledge that the UGX 1,300 transaction fee charged by the mobile money service provider when you used Flexipay to pay UGX 319,000 may have come as a surprise. However, as communicated in our message sent at 1:53 PM EAT on January 6th, a small fee (in this case, only 0.4% of the transaction value) is applicable when using Flexipay.
Future Payment Options
We are open to incorporating other payment methods in the future if they enhance convenience for our customers while remaining cost-effective for us.
Once again, thank you for your continued trust in Kweli.shop. Your feedback and support drive us to serve you better.
Kind regards,
Kweli.shop Team
Kweli.shop からの回答
Thanks Prosie,
Enjoy your purchase
Need to improve…
They should ensure their stock levels are consistently updated and reflected accurately on their website to avoid delays, as I experienced an inconvenience when an out-of-stock item caused a delay in my order. This disrupted my plans. However, they were proactive in resolving the issue and successfully delivered my order, which I appreciated.
2024年12月19日
Kweli.shop からの回答
Hello Ronald,
Thanks for the feedback, and thank you for your patience as we worked to resolve the issue with your order. Enjoy your purchase and see you again soon.
Cheers!
I was impressed by the customer service…
I was impressed by the customer service and care.
2024年12月23日
Kweli.shop からの回答
Thanks Moses
Kweli.shop からの回答
Hi Racheal,
This is well noted.
Thank you for choosing Kweli
Fast delivery, genuine product, responsive customer service
The delivery was very fast (1 day delivery ) product is genuine and good
and the customer service is really responsive to any doubts and little issues
2024年12月3日
Very quick and excellent service
Very quick and excellent service. Good customer service, though I did not ask for installation, it was readily offered. Thank you!
2024年11月27日
Trustworthy company
Have bought from kweli.shop several times and they always do fine. Same day delivery and good quality products. If they added more categories I would buy even more from them!
2024年11月27日
Legit items
Legit items, prompt delivery and the customer service is exceptional. I would highly recommend it.
thanks C
2024年11月19日
Kweli.shop からの回答
Hello Claire,
We are glad to hear that you enjoyed shopping with us. We thank you for being a great customer as well.
Enjoy using your new acquisitions.
#KweliGotYou
Kweli.shop からの回答
Hello Abdullah,
As advised when you reached out via WhatsApp, the picture quality TV channels when viewing via free-to-air transmission is determined by various factors including the positioning of your antenna and your location. Please try resposotioning your antenna for better picture or secure a pay TV dish or Antenna.
The Kweli Team
Great experience!
The team was very helpful right from order placement to post installation of the appliances.
2024年11月8日
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