Beautiful Dress with Perfect Fit and Quality. Iâm delighted with my brown dress from Lace & Beads. It fits perfectly, feels comfortable and lovely to wear, and the quality, style, and attention to... ãã£ãšèŠã
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Perfect sizing and beautiful dress . Ordered express delivery and it arrived promptly. Very impressed with the dress and so many commented on how Beautiful it looked ! Thank you so much. Will definite... ãã£ãšèŠã
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The dresses on the website are beautiful.. If I could afford all of them I would buy them all. I recently purchased a dress that needed an exchange for a bigger size.. Customer service the prompt de... ãã£ãšèŠã
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Bought a dress for 150 euros that lost about 500 beads in 3h of sitting and more keep unraveling and falling off with every step. Bought at a German department store. Absolutely embarrassing and I'd c... ãã£ãšèŠã
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With over 40 years of expertise in delivering innovative fashion statements, Lace & Beads is dedicated to understanding the needs of its customer and creating a look that can transform an occasion. Founded in the heart of London, Lace & Beads offers a versatile product, designed and crafted for every customer. Our team of designers take inspiration from current trends and translate them into premium styles. We pride ourselves on quality workmanship entwined with both elegant classic shapes and exciting on-trend styles. This refreshing look is tailor-made with you in mind!
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The best customer service ever âŠ
The customer service I received from Lace & Beads was so outstanding I felt it needed to be shared. I needed the dress I bought to arrive in time for our daughterâs wedding at very short notice, but couldnât see an express delivery option at the time of ordering.
My request to pay for faster shipping was not only answered incredibly quickly, but tracked express delivery was offered free of charge! I also received the loveliest wishes for my daughterâs special day and a discount off our next order. Just incredible service, I wish all shopping experiences were half as good! 5 stars!
2026幎5æ20æ¥
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Lace & Beads ããã®åç
Your kind words truly mean a great deal to everyone at Lace & Beads. It is always our goal to ensure every customer feels genuinely looked after, and we are so pleased we could assist with the delivery at short notice. We look forward to welcoming you back and hope the occasion was everything you had wished for.
Excellent customer service and beautiful dresses
I had a very positive experience with Lace & Beads customer service. I unfortunately ran into some customs challenges when returning two dresses internationally, but the team, especially Sadiq, was incredibly patient, responsive, and helpful throughout the whole process.
Communication was very quick, professional, and understanding from start to finish, and they ultimately resolved the situation fairly and kindly. It genuinely felt like they cared about finding a good solution rather than just following policy.
The dresses themselves were also beautiful and great quality. I ended up keeping one of the dresses and absolutely love it.
I really appreciate the support and would definitely recommend Lace & Beads to others. Thank you again to the whole team!
2026幎5æ14æ¥
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Lace & Beads ããã®åç
We appreciate you taking the time to share your experience. We are so glad the team could make it a positive one despite the customs challenges. It is lovely to hear you ended up keeping one of the dresses. We hope to see you again soon.
The dress I ordered was beautiful
The dress I ordered was beautiful, even prettier than the image. I ordered a size 12 when normally a 10 but I did this going by Lace and Beads size guide. The dress arrived very promptly, would definitely buy from them again
2026幎5æ7æ¥
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Lace & Beads ããã®åç
Thank you for taking the time to leave such lovely feedback. We are delighted to hear that you loved the dress and found it even prettier in person.
We are also pleased that our size guide helped with choosing the right fit and that your order arrived promptly.
Thank you again for your support, and we hope to welcome you back again soon.
Excellent quality
Excellent quality, true to size, used size guide which made it easy to find the correct size. Fast and smooth shipping. Will shop again for sure!
2026幎5æ12æ¥
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Lace & Beads ããã®åç
Thank you so much for sharing your experience with us.
We are delighted to hear that you loved the quality, found the sizing accurate, and that our size guide helped you choose the perfect fit. Weâre also pleased your order arrived quickly and smoothly.
Your support means a lot to our team, and we look forward to welcoming you back again soon!
No good quality I recently bought aâŠ
No good quality.
I bought a white dress few days ago who can see everything through the dress.To be able to wear it i also need to buy a satin white skirt .If I knew this i wouldn't.t have bought it.
2026幎5æ7æ¥
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Lace & Beads ããã®åç
Thank you for taking the time to share your feedback.
Weâre really sorry to hear that the dress did not meet your expectations and understand your disappointment regarding the fabric and transparency.
We truly appreciate you bringing this to our attention, and your comments have been shared with our production team for further review.
We have contacted you directly and arranged a return label so we can process a full refund once the item is returned to us.
Additionally, as a gesture of goodwill and to apologise for the inconvenience caused, we would also like to offer you a 25% discount on a future order.
If there is anything further we can help with, please feel free to get back to us at customerservice@laceandbeads.co.uk
Sadiq was so helpful and really tookâŠ
Sadiq was so helpful and really took the stress away from an error Iâd made. Thank you so much
2026幎4æ30æ¥
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Lace & Beads ããã®åç
Thank you for your kind feedback.
Weâre pleased to hear that our support helped resolve the issue and made the process easier for you.
Please feel free to reach out if thereâs anything further we can assist you with.
Amazing service and the dresses are gorgeousâŠ
Amazing service and the dresses are gorgeous. I have to mention the Customer Services Team in particular, who went above and beyond to help me make the right decision on my wedding dress. Sadiq could not have been more helpful in facilitating a return and supplying me with a new dress. Highly recommend this brand.
2026幎4æ27æ¥
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Lace & Beads ããã®åç
Thank you for your thoughtful review.
Weâre delighted to hear that you were pleased with both the dresses and the service you received. It was a pleasure assisting you in selecting your wedding dress, and Iâm glad we could support you with the return and exchange to ensure you found the perfect fit.
Your recommendation means a great deal to us, and I will be sure to share your kind feedback with the wider team.
Wishing you a wonderful wedding day and every happiness for the future.
Beautiful dress and such good quality
Beautiful dress and such good quality, really quick to respond if you need any help with anything and the sizing is accurate too, highly recommend lace and beads if your looking for a pretty dress for any occasion :) x
2026幎4æ10æ¥
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Lace & Beads ããã®åç
Thank you so much for your kind words.
Weâre really pleased to hear that you loved the dress and found the quality and sizing just right. Itâs also great to know our team could support you when needed.
Your recommendation means a lot, and we hope to see you back with us again soon.
I received the parcel on time
I received the parcel on time. The quality of the items I have purchased are true to size and well made. Customer service is excellent. I will continue shopping at lace and beads. Very unique dresses.
2026幎4æ23æ¥
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Lace & Beads ããã®åç
Thank you for taking the time to share your experience with us.
Itâs great to hear your order arrived on time and that youâre happy with the fit and quality of the dresses. We also appreciate your kind words about our customer service.
We are especially pleased to know you found our styles unique; thatâs something we really focus on when designing our collections.
Your support means a lot to us, and we look forward to helping you find more pieces you love in the future.
My experience has been awful
My experience has been really disappointing. I returned my order to them, and contacted them to advise of the return as per their policy. The return method I used was tracked and showed it was delivered to their warehouse. Despite this no contact was made with me. I ended up contacting them, providing the tracking reference and they said they would locate it in their warehouse and come back to me within 1-2 days. Unfortunately 7 working days passed and still nothing so I reached out again. I was advised for a further two times to provide the tracking ref even though Iâd already given it. I gave it again and was met with a very unhelpful response, telling me unless I had a receipt showing the item weight then they wouldnât proceed further with the return or trying to locate it WITHIN THEIR WAREHOUSE. the return method I had used was UPS through a work portal so showed where it was picked up from, itâs journey and delivery. Item weight is irrelevant as theyâll see what items I returned when they opened the package which also contained a cover note and my original order confirmation so canât really get it wrong. Really disappointing as clearly theyâre wanting to keep my £300 odd even though I have proved Iâve returned and they just canât be bothered to locate it in their own depot.
2026幎4æ22æ¥
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Lace & Beads ããã®åç
We are really sorry to hear about your experience, and we completely understand how frustrating this must have felt, especially with the back and forth.
We would like to clarify that the additional details requested were part of our process to help locate returns within our warehouse when a parcel has not yet been logged on arrival. We do understand that you had already shared tracking confirmation showing delivery, and we appreciate you providing this.
As per our returns policy, it can take up to 2 weeks for returns to be received, processed, and logged by our warehouse team. However, to resolve this as quickly as possible, your refund was processed in full prior to this review being posted, and confirmation was shared with you by email.
Weâre very sorry again for the delay and inconvenience caused, and your feedback has been shared internally so we can continue improving our returns process.
If thereâs anything further youâd like to discuss, please feel free to contact us anytime at customercare@laceandbeads.co.uk
Great experience
The order was delivered quickly even though it was international, the products are high quality and well madeâI got sooooo many compliments on my dressâand when I went to return the items that did not fit the process was extremely easy. Iâd definitely order again.
2026幎3æ23æ¥
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Lace & Beads ããã®åç
Thank you very much for your wonderful and detailed review.
We truly appreciate your feedback on the quick delivery, especially as your order was international. Itâs also great to hear that you were happy with the quality of the items and that your dress received so many compliments.
We are pleased that you found the returns process easy and smooth, as we aim to keep it as smooth as possible for our customers.
Thank you again for your support, and we look forward to welcoming you back soon.
What a brilliant online store
What a brilliant online store . The dress is beautiful and I canât wait to wear it at my sonâs wedding .
2026幎3æ27æ¥
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Lace & Beads ããã®åç
Thank you for your wonderful review.
Weâre delighted to hear that you love your dress and truly appreciate you choosing us for such a special occasion. It means a lot to us.
Wishing you a beautiful and memorable day at your sonâs wedding.
Great service
Great service, returned a dress and my refund was processed really fast.
2026幎4æ2æ¥
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Lace & Beads ããã®åç
Thank you for your kind feedback! We're really pleased your return and refund were handled quickly and smoothly. We appreciate your support and hope to see you again soon.
Whilst I give them a 4 star I thinkâŠ
Whilst I give them a 4 star I think that the refund process was smooth, easy and quick from start to finish. Money in my account within the week of returning. I have read other reviews with customers having difficulties with refunds and funds not being accurate of what they have paid. I can relate to refunds not being accurate and believe this is a downfall to this company. I was refunded the sale price i paid for my dress (standard procedure), however, I was then deducted a further £3.99 from my refund for (i think)their original delivery cost? , bearing in mind I paid £5.99 to return the dress in the first place as they do not provide free delivery. Unsure why they feel the need to claw money back from customer returns. Perhaps if they do this for every customer returns then they will make a comfortable profit....However with this in mind , that would not prevent me from ordering again from them. Thank you. ð x
2026幎3æ13æ¥
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Lace & Beads ããã®åç
Thank you for your review and for sharing your experience with us.
Weâre delighted to hear that the refund process was smooth and received promptly.
We apologise for any confusion regarding the £3.99 deduction. This relates to the original delivery cost, which is non-refundable as per our policy.
Return shipping costs are the customerâs responsibility, as outlined on our website. However, if there is ever an issue such as a fault or size discrepancy, we are always happy to review and assist where possible.
If you have any concerns, please feel free to contact us directly at customercare@laceandbeads.co.uk, weâre always happy to help.
As a thank you for your feedback, weâd love to offer you 15% off your next order.
We truly appreciate your support and hope to welcome you back again soon.
I ordered a dress from here for aâŠ
I ordered a dress from here for a wedding. The material, colour and style of the dress is amazing. Really get ypur moneys worth.
Sizing is great to I was actually able to order my size and it be a perfect fit. Fast delivery too amazing service. I will defiantly be buying all my event dresses from this website.
2026幎3æ11æ¥
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Lace & Beads ããã®åç
Thank you so much for your lovely review. Weâre really happy to hear that you loved the material, colour and style of the dress, and that the sizing worked out perfectly for you. Itâs also great to know your order arrived quickly.
We truly appreciate your support and look forward to helping you find more beautiful dresses for your future events.
5* service and dresses
Absolutely love the dresses I brought, brilliant quality and price. The customer service was incredible initially the dress I bought was out of stock but the customer service team managed to source me two dresses for my bridesmaids and gave me 10% off! Highly recommend their dresses and service!
2026幎3æ11æ¥
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Lace & Beads ããã®åç
Thank you for the wonderful review. Weâre so pleased to hear that you loved the quality and value of the dresses. Itâs great to know our team was able to help source the bridesmaid dresses for you and make the process easier.
Your recommendation means a lot to us. We hope the dresses looked amazing on your bridesmaids and weâd love to assist you again in the future.
Five Star After Sale Customer Service
I recently purchased an evening dress for my wife from laceandbeads.co.uk, which was dispatched via Royal Mailâs 24-hour priority service. Unfortunately, I realised that I had entered the wrong delivery address at the time of ordering. Shortly after, I received an email from Royal Mail notifying me that the parcel could not be delivered.
I immediately contacted the customer care team, and from the very first interaction, I was reassured that the issue would be resolved smoothly. True to their word, I received a replacement parcel at the correct address in no time. The service was prompt, professional, and stress-free........Highly recommended!
2026幎3æ4æ¥
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Lace & Beads ããã®åç
Thank you for taking the time to share your experience. Weâre really glad our customer care team was able to assist quickly and ensure the replacement parcel reached the correct address without any stress.
Providing smooth and reliable support is very important to us, so itâs great to hear that everything was resolved promptly. We truly appreciate your recommendation and hope your wife loves the dress.
Not only beautiful dresses but excellent customer care
Not only beautiful dresses , Such a lovely service from Lace and Beads. I had to return a dress after some time due to personal circumstances and I cannot praise the service provided. Staff were super responsive and did all they could in resolving the issue. Will definitely be buying from them again.
2026幎3æ3æ¥
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Lace & Beads ããã®åç
Thank you so much for your kind feedback. Weâre really glad we could help and make things easier for you during the return.
Your words mean a lot to our team. We look forward to welcoming you back to Lace & Beads again soon.
I ordered the white and blue patternedâŠ
I ordered the white and blue patterned cotton dress, which is exactly as it looks on the site.
The dress was delayed a little in the post. When I informed Lace & Beads that it still hadnât arrived, they managed to sort it all out very quickly and my package arrived 48hrs later.
Very good customer support.
MG
2026幎2æ24æ¥
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Lace & Beads ããã®åç
Thank you so much for your lovely review. Weâre delighted to hear youâre happy with your dress and that everything was resolved quickly.
Itâs wonderful to know you felt supported throughout. Your kind words truly mean a lot to our team.
We hope you enjoy wearing your dress, and we look forward to welcoming you back again soon.
Team was lovely
Team was lovely when I had a problem. I wasn't given a notification by the postal company and they reached out and helped me out massively.
2026幎2æ18æ¥
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Lace & Beads ããã®åç
Thanks so much for your kind words. Weâre really glad we could help resolve the delivery issue for you.
If you ever need anything in the future, please donât hesitate to reach out. Weâre always happy to help.
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