Absoluetly horrendous customer service. Total scam. They supplied me with an exchange form which I filled as out as shoes did not fit. Paid to return them. Only to then be told my parcel didnât arrive... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå å®¹ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ãç¢ºèªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
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Got delivered shoes that had some writing on straps and generally whole thing looked flimsy and not good quality, especially the heel of the boot. However I can see that their return portal is broken... ãã£ãšèŠã
Lamoda platform shoes are simply adorable! These shoes effortlessly combine cuteness with a chic style that's hard to resist. Their shoes have quickly become my go-to choice for adding a touch of char... ãã£ãšèŠã
SCAM! DO NOT BUY FROM LAMODA! THEIR PRODUCTS ARE POOR QUALITY AND LOOK CHEAP. IF YOU TRY TO RETURN A PRODUCT THEY GIVE YOU A FAKE RETURN LABEL AND CLAIM THEY NEVER GOT YOUR RETURN! THEIR CUSTOMER SERV... ãã£ãšèŠã
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Absoluetly horrendous
Absoluetly horrendous customer service. Total scam. They supplied me with an exchange form which I filled as out as shoes did not fit. Paid to return them. Only to then be told my parcel didnât arrive (even though I had it Royal Mail tracked) and that I wasnât entitled to a refund (and they apparently donât do exchanges) as i bought the shoes in the sale. Taken over a month to finally get my money back. Will never buy from these again.
I wish I had read the reviews
I wish I had read the reviews. I am trying to send shoes back and this company is despicable. I've had 1 email, I've sent loads of pictures, yet still no return label. I feel I've been totally had! I honestly feel like contacting Trading Standards, not just for me but for all of you who have had money stolen. I've only had the shoes a few days, I'm guessing g they are trying to push me out if the 2 week window after reading your reviews
Be careful when buying from Lamoda
While my boots are very comfortable they started breaking within 2 months of wearing. The inside was ripped up, the shoe started to seperate from the platform and part of the buckle fell off.
They are really difficult to return
They are really difficult to return, it's a short 2 week window, and its not easy to do online. If you miss the window they won't accept them back. I bought shoes as a present but they won't even consider exchange. Honestly, unless you are 100% sure I wouldn't bother. Definitely don't buy as a present.
Ordered a pair of shoes that cameâŠ
Ordered a pair of shoes that came quickly but they were small, sent them back and requested next size up, I didn't think it was going to be over 2 weeks and no reply to emails.
SCAM
I returned a pair of shoes because they didnât fit, and the company confirmed receipt of the return, assuring me that I would receive a refund within 14 days. However, despite the promise, I never received the refund.
After several inquiries with customer service, I was told that there was a technical issue, and I was advised to wait an additional 24 hours for resolution. Unfortunately, this period has passed with no update, explanation, or resolutionâjust the same repeated message to "wait." Furthermore, I discovered that the refund was cancelled on PayPal for reasons that were never made clear to me.
I attempted to open a dispute through PayPal, but for some reason, it was not possible to proceed with this option.
Given my experience, be careful when purchasing and returning items from this company, as the lack of communication and failure refunds has been deeply disappointing.
Terrible quality and no customer service department
Got delivered shoes that had some writing on straps and generally whole thing looked flimsy and not good quality, especially the heel of the boot. However I can see that their return portal is broken and I am yet to hear back from customer service. I wish I checked them out on trustpilot before buying - definitely bad quality and poor service. Now it feels like I will need to contact my bank to fix it.
Placed and order because reviews saidâŠ
Placed and order because reviews said they had received orders and clothes nice.
Order July 14th. Still havenât received it and no replies to the emails.
Really disappointing and not had my money back.
I DO NOT RECOMMEND THIS COMPANY
Order never received
Placed an order and have never received it, have emailed several times and no response, email below had to separate or wouldnât post but please be aware
âGreta help at libero itâ
Donât normally get scammed but these guys are clearly fake.
AVOID!!!!!!!
I placed an order last week and paymentâŠ
I placed an order last week and payment was taken along with confirmation of order. No tracking details and no updates. Wish Iâd read the reviews first. Iâve emailed them and no response. Looks like I will be making a claim against them
SCAM
SCAM! DO NOT BUY FROM LAMODA! THEIR PRODUCTS ARE POOR QUALITY AND LOOK CHEAP. IF YOU TRY TO RETURN A PRODUCT THEY GIVE YOU A FAKE RETURN LABEL AND CLAIM THEY NEVER GOT YOUR RETURN! THEIR CUSTOMER SERVICE TEAM IS UNHELPFUL SO DONâT EVEN BOTHER. SAVE YOUR MONEY AND SHOP AT ANOTHER RELIABLE SHOP LIKE EGO OR PUBLIC DESIRE.
Comfy&Stunning!
Love their shoes! They are so comfortable and stylish! If you want a pair of heels that wonât hurt your feet all day&night, I recommend you with all my sincerely LAMODA shoes,any kind. I will def buy more for any different occasions.
Super Fast and great quality
I just wanted to say how impressed I am with the service. I ordered boots in Australia on Monday night and they arrived here on Thursday!? Not even a week later! Amazing! The boots are great quality, ever so snug around the calf, and I sized up one size to have room in warm weather. Awesome awesome. P.S canât wait to wear them to the Eras Tour ð©·ð©·
so worth the money!!!!
obsessed !!! bought the âadore youâ platform ankle boots last year and they are SO comfortable ! wore them all day without being in much pain and are easy to walk in ! canât wait to purchase with them again !! <3
Iâve found the whole experience veryâŠ
Iâve found the whole experience very distressing. I bought a dress from La Moda di Greta. It took ages to arrive (around 4weeks) and when it did, the dress was extremely poor quality. I wrote to the help desk and they told me to send it back to a completely different address than the one on their website, all the way in the Solomon Islands. They also told me it had to get there with 2 weeks. Iâve since been sent an email from La Moda UK, asking me to review the item. Have I been had?
Ame las botas 𥹠son de gran calidad yâŠ
Ame las botas 𥹠son de gran calidad y combinan con todos mis outfits â€ïžâð¥ pronto pediré más
I love my boots
I love my boots. Iâve had them for some time now. They get so many compliments and are very comfortable â¥ïžâ¥ïž
I absolutely LOVE all LaModa boots andâŠ
I absolutely LOVE all LaModa boots and shoes! They fit me really great as well.
They are very fashionable and stylish, exactly the type of shoes I love to wear, and they very comfortable!
The prices are reasonable and I normally purchase them from Dollskill.com or LaModa.com
You can NEVER have too many LaModa shoes!
Mi primera vez comprando y pedà unaâŠ
Mi primera vez comprando y pedà una talla mal por error crei que no se podrÃan cancelar y para mi sorpresa si lo hicieron me encanto el servicio al cliente todo fue excelente, ahora solo espero a que llegue mi precioso par hasta Mexico Mty NLð
Iâve purchased a few different pairs ofâŠ
Iâve purchased a few different pairs of boots from La moda now & honestly never had an unpleasant experience thus farð€ðŒ. Iâve always gotten a size US 7 & they seem to all be a perfect fit. Comfortable. Cute. Get them. They usually always have a deal going on too so very decently priced for the quality so far!
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