Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We ordered and waited and waited. Eventually it arrived, well packed and on the time given by DPD. In between we had no contact details or delivery time from Lamona Spares. Good result Better conta... もっと見る
Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... もっと見る
企業が回答しました
Your representative was extremly polite courteous and professional. He identified the problem really quickly, had all he needed to make the repair and make a quick clean job.
3.7
まあまあ
1045件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered a nob for my hob delivery no
Ordered a nob for my hob delivery no
problem ,correct reference given ,sadly it does not fit..Have sent e-mail but no reply....
All paid for in good faith item returned but no refund. received., lost faith in this company....
.
2026年4月23日
Lamonaspares からの回答
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Customer service was excellent…
Customer service was excellent throughout and the engineer was very friendly and helpful.
2026年4月23日
Lamonaspares からの回答
Morning, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Zara.
Lamonaspares からの回答
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
Revived the part without any problem
2026年4月15日
Lamonaspares からの回答
Morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Thanks Zara.
Lamonaspares からの回答
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
Lamonaspares からの回答
Hi Maya, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
The right piece arrived well packaged…
The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.
2026年4月15日
Lamonaspares からの回答
Hi John. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Great engineer, poor warranty service though
I can’t praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldn’t be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)
2026年4月16日
Lamonaspares からの回答
Thank you for bringing this to our attention Paula. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Lamonaspares からの回答
We're sorry you have been disappointed by your experience Lynsey. Please be assured we will share your feedback internally.
Lamonaspares からの回答
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
2026年4月14日
Lamonaspares からの回答
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quoted…
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
2026年4月13日
Lamonaspares からの回答
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
2026年3月19日
Lamonaspares からの回答
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
2026年4月16日
Lamonaspares からの回答
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
2026年4月15日
Lamonaspares からの回答
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Lamonaspares からの回答
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag of…
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
2026年4月16日
Lamonaspares からの回答
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Maintenance check for our Induction…
Maintenance check for our Induction Hob. Great Service by the technician.
2026年4月15日
Lamonaspares からの回答
Thank you for the positive review. All the best, Alexandra
Disapointed customer service and very slow sending out spare partsNeeded new top and bottom baskets for…
Needed new top and bottom baskets for my dishwasher as both baskets are very rusty. The plastic coating over the metal prongs has split in lots of places and really badly corroded, no images were available when looking to order replacements. Top door was on stock, bottom drawer has been out of stock for months. Took ages to arrive, each time I emailed them for an update no one bothered to email back.
2026年4月15日
Lamonaspares からの回答
Thank you for your feedback Julie. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
The engineer Stephan was on time polite…
The engineer Stephan was on time polite and sorted the problem out. He even explained what the problem was
2026年4月14日
Lamonaspares からの回答
Hi Lain. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
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