Colin from Dryburgh Domestics, was excellent from start to finish. He gave us a call beforehand to arrange a suitable time and turned up exactly when he said he would. He was friendly, knowledgeable... ãã£ãšèŠã
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Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... ãã£ãšèŠã
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Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... ãã£ãšèŠã
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We ordered and waited and waited. Eventually it arrived, well packed and on the time given by DPD. In between we had no contact details or delivery time from Lamona Spares. Good result Better conta... ãã£ãšèŠã
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3.7
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1067件ã®ã¬ãã¥ãŒ
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Lamonaspares ããã®åç
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Thank you and customer service comingâŠ
Thank you and customer service coming back to me so soon when I had an issue.
Very professional and very good customer service. Very approachable to deal with. Many thanks.
2026幎5æ1æ¥
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Lamonaspares ããã®åç
Hi Clare, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Ordered a nob for my hob delivery no
Ordered a nob for my hob delivery no
problem ,correct reference given ,sadly it does not fit..Have sent e-mail but no reply....
All paid for in good faith item returned but no refund. received., lost faith in this company....
.
2026幎4æ23æ¥
Lamonaspares ããã®åç
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Customer service was excellentâŠ
Customer service was excellent throughout and the engineer was very friendly and helpful.
2026幎4æ23æ¥
Lamonaspares ããã®åç
Morning, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Zara.
Lamonaspares ããã®åç
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
Revived the part without any problem
2026幎4æ15æ¥
Lamonaspares ããã®åç
Morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Thanks Zara.
Lamonaspares ããã®åç
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
You can rely on them
The engineers were confident, and explained whats they going to do.
2026幎4æ20æ¥
Lamonaspares ããã®åç
Hi Maya, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
The right piece arrived well packagedâŠ
The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.
2026幎4æ15æ¥
Lamonaspares ããã®åç
Hi John. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Great engineer, poor warranty service though
I canât praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldnât be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)
2026幎4æ16æ¥
Lamonaspares ããã®åç
Thank you for bringing this to our attention Paula. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
I would give Pacifica zero stars if IâŠ
I would give Pacifica zero stars if I could
2026幎4æ15æ¥
Lamonaspares ããã®åç
We're sorry you have been disappointed by your experience Lynsey. Please be assured we will share your feedback internally.
Lamonaspares ããã®åç
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
2026幎4æ14æ¥
Lamonaspares ããã®åç
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quotedâŠ
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
2026幎4æ13æ¥
Lamonaspares ããã®åç
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent andâŠ
I found Belgicia service excellent and the delivery men pleasant iwould go back
2026幎3æ19æ¥
Lamonaspares ããã®åç
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
2026幎4æ16æ¥
Lamonaspares ããã®åç
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
2026幎4æ15æ¥
Lamonaspares ããã®åç
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Lamonaspares ããã®åç
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag ofâŠ
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
2026幎4æ16æ¥
Lamonaspares ããã®åç
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Maintenance check for our InductionâŠ
Maintenance check for our Induction Hob. Great Service by the technician.
2026幎4æ15æ¥
Lamonaspares ããã®åç
Thank you for the positive review. All the best, Alexandra
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