Very easy process ordering the beautiful ring and great peace of mind during the whole process because they send updates throughout !! Would highly reccomend !
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From the start I loved how easy it was to find exactly what I was looking for. (Pear shaped ring) the process was very smooth. Their communication was top tier and they made sure I was kept in the loo... もっと見る
By fiancé got my engagement ring from here the response time was great and they send you photos of your ring before it even comes to you he got mine personally engraved and i must say the engraving is... もっと見る
The customer service was great, the communication was also. The ring turned out amazing and was perfect! The quality and details made it worth the wait then buying from a store. Shipping was on time a... もっと見る
企業が回答しました
企業情報
L'Amour Brilliance について
当該企業による記述
Find your
EXPLORE RINGS →
forever ring. |
|
Discover the collection
THE L’AMOUR DIFFERENCE
Brilliance, made honestly.
Every L'Amour Brilliance ring is designed and crafted in-house, by artisans who've spent over 10,000 hours perfecting the craft, for engagements, weddings, and the anniversaries after them. No middlemen, no inflated markup: just honest work, honestly priced.
Every stone is certified, and every ring comes with a lifetime warranty, free resizing, and a 30-day return, because a piece this meaningful should come with nothing to worry about.
EXPLORE L’AMOUR BRILLIANCE連絡先
580 Fifth Ave. Suite #1407,NY, New York, 10036, 10036, New York, 米国
- +1 (888) 668-8212
- contact@lamourbrilliance.com
- lamourbrilliance.com
4.6
優良
70件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The experience was quick
The experience was quick, they communicated every step of the way, and the quality persists over time. Would recommend to anyone.
2026年10月12日
自発的なレビュー
Don’t hesitate !
Very easy process ordering the beautiful ring and great peace of mind during the whole process because they send updates throughout !! Would highly reccomend !
2025年12月30日
自発的なレビュー
Newly engaged by from here!!!
By fiancé got my engagement ring from here the response time was great and they send you photos of your ring before it even comes to you he got mine personally engraved and i must say the engraving is still there and it still looks gorgeous!!! I also forgot to mention they give you this high quality jewelry box for a girlie who never had one it was really nice to receive one to hold all my jewelry this was an amazing company to buy from and they are very responsive!
2026年1月15日
自発的なレビュー
From beginning until today the service…
From beginning until today the service was good. The quality is great and the ring I purchased is beautiful.
2026年10月10日
自発的なレビュー
From the start I loved how easy it was…
From the start I loved how easy it was to find exactly what I was looking for. (Pear shaped ring) the process was very smooth. Their communication was top tier and they made sure I was kept in the loop every step of the way. Even sending pictures of the finished product after it was crafted. The shipping was fast and the box it came in was beautiful and the ring was gorgeous and exactly what I asked for!! 10/10 would recommend !!!
2026年9月7日
自発的なレビュー
Everything was made to perfection and I…
Everything was made to perfection and I felt communicated with through the entire process!
2026年8月20日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you so much for taking the time to share your wonderful review!
We're truly delighted to hear that you're happy with the craftsmanship and that you felt well-informed and supported throughout the entire process.
Your satisfaction means so much to us, and we sincerely appreciate your trust and support.
It was our pleasure to create this special piece for you. Wishing you both a lifetime of love and happiness! ❤️
Great Quality and great service
The customer service was great, the communication was also. The ring turned out amazing and was perfect! The quality and details made it worth the wait then buying from a store. Shipping was on time and the packaging was great.
2026年9月25日
L'Amour Brilliance からの回答
Thank you so much for your wonderful review and for sharing your experience with us!
We're truly delighted to hear that you love your ring and are happy with its quality, craftsmanship, and details.
Your kind words mean so much to our team, and we're grateful for your patience and trust throughout the process.
It was a pleasure creating this special piece for you. Wishing you both a lifetime of love and happiness! ❤️
L'Amour Brilliance からの回答
Thank you so much for taking the time to share such wonderful feedback with us! We are truly delighted to know that you love your ring and are happy with the finished piece.
Knowing that the ring turned out as beautiful as you had hoped means so much to us. We always put great care and attention to detail into every piece, so your happiness and satisfaction are a wonderful source of motivation for our entire team.
Once again, thank you for choosing us and for allowing us to be part of such a special moment.
Go Elsewhere!
Fiancé got my engagement ring from L’Amour Brilliance. The setting itself is gorgeous. The center diamond, however, was extremely poor quality. It weighed 2.5 ct but measured under 2 ct. The color, clarity and cut was not what was shown when he was working with the sales person. Also, the size he ordered was 5.75 but we received a 6.25. We ended up buying a different diamond from a brick and mortar jewelry store. Now we have a very poor quality diamond and can’t do anything with it.
2026年2月2日
自発的なレビュー
L'Amour Brilliance からの回答
Hi Becky,
Thank you for sharing your concerns. We take claims regarding diamond quality and ring specifications very seriously.
After identifying the order connected to this review, our team reached out directly to continue investigating the concerns raised and to provide after-sales support.
Unfortunately, we did not receive the additional information or response needed to continue resolving the matter.
We would also like to clarify an important point regarding the center diamond.
Every L’Amour Brilliance center diamond is supplied with an IGI grading report from an independent gemological laboratory, which records the diamond’s exact carat weight, color, clarity, measurements, and other grading details.
We do not misrepresent or alter these certified specifications.
If there is a discrepancy between the diamond received and its IGI report, we would take that extremely seriously and would be happy to review the diamond, certificate, and any independent measurements provided.
The same applies to the ring size. If there is a confirmed sizing issue, our team remains available to assist through our official after-sales support process.
We have made genuine efforts to follow up and resolve the concerns raised here, and that offer of support remains open.
If you would like us to continue the investigation, please contact us at contact@lamourbrilliance.com with the relevant order details and supporting information.
— L’Amour Brilliance Team
All positive reviews are fake
All positive reviews are fake. Really disappointed with lamour brillance. The diamond looked dull and nothing like advertised, and customer service was unhelpful when I reached out. Now I’m stuck with a ring I don’t even like. Also makes me question how real their positive reviews are. Would NOT recommend.
2026年4月17日
自発的なレビュー
L'Amour Brilliance からの回答
Hi Lourdes,
We’re sorry that you remain dissatisfied with your experience, and we respect your right to share your feedback.
However, we do want to address one statement clearly.
We strongly disagree with the claim that “all positive reviews are fake.” This is a broad allegation for which no supporting evidence has been provided to us.
Reviews on our Trustpilot profile are submitted through Trustpilot’s platform and are subject to Trustpilot’s own review integrity processes.
Regarding your individual order, our team has been communicating with you and providing post-purchase support over a period of several months.
We have maintained records of those communications and the assistance provided, and we remain available to continue supporting any legitimate product or after-sales concerns through our official support channels.
We understand that a customer may be unhappy with an order, and we take that seriously.
However, dissatisfaction with an individual experience should not be used to characterize every other customer review as illegitimate.
Our goal has always been to resolve concerns professionally and fairly.
If there is still a specific issue with your order that requires assistance, our team remains available at contact@lamourbrilliance.com.
— L’Amour Brilliance Team
L'Amour Brilliance からの回答
Thank you very much for sharing your experience. We are truly happy to hear that you found the process of working with us fast, easy, and reliable and that you are satisfied with your ring.
Your feedback means a great deal to our team and we sincerely appreciate you taking the time to share your thoughts with us.
Once again, thank you for trusting and choosing L'Amour Brilliance. We hope your ring will always bring you joy and many meaningful moments.
At first i was unsure about this…
At first i was unsure about this website, but after purchasing they responded fast and kept me updated, the ring is beautiful- i do wish it came in a smaller ring box though, and my only issue was that when it was delivered they were supposed to get a signature from me but instead left it at my front door (mail delivery issue though)
2026年2月6日
L'Amour Brilliance からの回答
Thank you very much for sharing your experience. We are truly happy to hear that you are satisfied with the ring, as well as with our quick responses and the updates provided throughout the ordering process.
We also sincerely appreciate your feedback regarding the ring box and will certainly take it into consideration as we continue to improve in the future.
Regarding the delivery issue, we are very sorry that the courier did not follow the required signature procedure upon delivery. We will take note of this and work with the carrier to help prevent similar situations in the future.
Once again, thank you for trusting and choosing L'Amour Brilliance. We hope the ring will always bring you joy and meaningful moments.
Ring looks phenomenal
Ring looks phenomenal. Very happy with the pricing and speed. For how efficient with time they were, my fiance and I are extremely happy with how it looks.
2026年2月2日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you very much for sharing such a wonderful review.
We are truly delighted to hear that you are satisfied with the ring, as well as the pricing and the speed of our service. Knowing that both you and your fiancée love how the ring looks is a great honor for our entire team.
Thank you for trusting and choosing L'Amour Brilliance for such a special moment. We wish you both a lifetime of happiness on your journey ahead
I ordered a wedding band for my fiance…
I ordered a wedding band for my fiance and we absolutely adored it! L'Amour Brilliance was very transparent about the whole process and gave us thorough updates. The delivery process was faster than we expected. We are so grateful and pleased with the results!!
2026年2月12日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you very much for sharing such kind and heartfelt words. We are truly happy to know that both you and your fiancée love your wedding band.
Being able to accompany you during such an important milestone is a great honor for L'Amour Brilliance. We always strive to support and assist you with dedication throughout the entire process, and knowing that you felt that care truly means a lot to our team.
Thank you for trusting and choosing L'Amour Brilliance. We wish you both a lifetime of happiness and a beautiful, meaningful journey in your marriage.
Amazing customer service from start to…
Amazing customer service from start to finish! My ring is so beautiful they did an amazing job!
2025年12月17日
L'Amour Brilliance からの回答
Thank you so much for taking the time to share your experience with us. We’re truly delighted to hear that you’re happy with your ring and that our customer service made the journey smooth from start to finish. Your kind words mean a great deal to our entire team, as we put a lot of care and attention into every detail. Thank you again for trusting us — it was an absolute pleasure working with you!
Beyond my expectations
Beyond my expectations! Absolutey beautiful, and stunning. My lady cried tears of joy when she opened the box. 100's of compliments on her ring. Thank you for making my creation a reality...
2025年12月24日
L'Amour Brilliance からの回答
Thank you so much for taking the time to share such a heartfelt review with us. Your words truly mean the world to our entire team.
We are beyond happy to hear that the ring exceeded your expectations and that your lady was moved to tears when she opened the box — that is exactly the kind of moment we hope to create with every piece we make. Knowing that she has received so many compliments on her ring makes this even more special for us.
It was truly an honor to bring your vision to life, and we are incredibly grateful for the trust you placed in us throughout this journey. Stories like yours are the reason we do what we do.
I got the appropriate help
I had some issues with L’Amour with the ring I had gotten for my wife. Hannah was able to make us happy and had a way better experience.
I wanted to make a shout out specifically to Hannah for making my experience phenomenal! Thank you again!
2025年12月16日
L'Amour Brilliance からの回答
Update — April 2026
Hello Thomas,
We would like to provide an additional update regarding this case.
After receiving your feedback, the L’Amour Brilliance team worked directly with you to review the issue and find a suitable solution together. The final solution was reviewed, agreed upon, and confirmed as satisfactory by you.
Therefore, we would like to update here to reflect the final status of this case.
Thank you for giving us the opportunity to support you and resolve this matter. We sincerely appreciate your patience and time, and we wish you and your fiancée all the very best in the journey ahead.
— The L’Amour Brilliance Team
---
Hello Thomas,
Thank you for sharing your feedback. We are truly sorry that this experience has caused disappointment for you and your fiancée.
Over the past few days, we have made multiple attempts to reach out to you through three separate emails, with the sincere intention of resolving this matter in a fair and satisfactory manner.
In those emails, we outlined several support options and specific solutions that we are genuinely prepared to offer, in order to address your concerns and help provide a better overall experience.
We kindly ask that you check your email inbox (including your spam folder, if applicable) and let us know how you would like to proceed. We remain fully committed to supporting you and working directly with you to bring this matter to a positive and complete resolution.
Best service I have ever received
Best service I have ever received. The ring turned out absolutely beautiful and they even tried to expedite the process so I can get the ring earlier than expected.
2025年12月29日
L'Amour Brilliance からの回答
Thank you very much for taking the time to share such a positive review with us.
We are truly delighted to hear that you are satisfied with both the quality of our service and the beauty of the ring. Making the effort to expedite the process so you could receive your ring earlier than expected is something our team is always happy to do whenever possible, and it means a lot to us to know that this effort contributed to a great experience for you.
Your satisfaction and trust are our greatest motivation to continuously improve both our products and our services.
We wish you and your loved one a lifetime filled with happiness and many beautiful, memorable moments.
L'Amour Brilliance からの回答
We sincerely thank you for trusting our brand and choosing to place your ring order with us, as well as for taking the time to share such valuable feedback. We are truly delighted to know that you are happy with the final result of your ring. Each piece is carefully crafted with great attention to detail, so your satisfaction means a great deal to our entire team. We hope the ring will accompany you through many meaningful moments, and we look forward to the opportunity to serve you again in the future. 💛
If you are thinking about it… BUY IT!
If you are thinking about it…. Just BUY it!! The team and customer service is AMAZING! From when I placed my order I got updates right away. Both of my rings came out BEAUTIFUL! I cannot thank them enough. My order also came pretty quickly even though I ordered during the holiday season. I am already looking to see what else I want to buy.
2025年12月25日
L'Amour Brilliance からの回答
Thank you so much for taking the time to share such a wonderful review with us.
Your kind words truly mean the world to our entire team.
We’re so happy to hear that you loved both of your rings and that your experience with our customer service made you feel supported every step of the way — especially during the busy holiday season.
Knowing that our work brought you joy is the greatest reward for us. We truly look forward to creating more beautiful pieces for you in the future.
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