Very easy process ordering the beautiful ring and great peace of mind during the whole process because they send updates throughout !! Would highly reccomend !
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From the start I loved how easy it was to find exactly what I was looking for. (Pear shaped ring) the process was very smooth. Their communication was top tier and they made sure I was kept in the loo... もっと見る
By fiancé got my engagement ring from here the response time was great and they send you photos of your ring before it even comes to you he got mine personally engraved and i must say the engraving is... もっと見る
The customer service was great, the communication was also. The ring turned out amazing and was perfect! The quality and details made it worth the wait then buying from a store. Shipping was on time a... もっと見る
企業が回答しました
企業情報
L'Amour Brilliance について
当該企業による記述
Find your
EXPLORE RINGS →
forever ring. |
|
Discover the collection
THE L’AMOUR DIFFERENCE
Brilliance, made honestly.
Every L'Amour Brilliance ring is designed and crafted in-house, by artisans who've spent over 10,000 hours perfecting the craft, for engagements, weddings, and the anniversaries after them. No middlemen, no inflated markup: just honest work, honestly priced.
Every stone is certified, and every ring comes with a lifetime warranty, free resizing, and a 30-day return, because a piece this meaningful should come with nothing to worry about.
EXPLORE L’AMOUR BRILLIANCE連絡先
580 Fifth Ave. Suite #1407,NY, New York, 10036, 10036, New York, 米国
- +1 (888) 668-8212
- contact@lamourbrilliance.com
- lamourbrilliance.com
4.6
優良
70件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
Amazing customer service. Whenever I reached out with a question they were always quick to respond. Ring was exactly what I ordered. Great experience.
2025年12月18日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you so much for taking the time to share your kind review!
We’re truly happy to hear that you had a great experience and that the ring was exactly what you expected.
It means a lot to our team to know our service and craftsmanship met your expectations.
Wishing you many beautiful moments with your ring, and we’re always here if you need anything in the future ✨
L'Amour Brilliance からの回答
Thank you so much for your kind review!
We’re glad to hear you were happy with our turnaround time and fast shipping.
Your feedback truly means a lot to our team and motivates us to keep delivering the best experience possible.
My rings are absolutely stunning and…
My rings are absolutely stunning and perfect! The design team are very knowledgeable and informative. They kept in contact with my now fiancée and shipped my first ring with assurance to get to him directly. And again with my band, which he was guided by the team to match absolutely perfect with my engagement ring! Would so order again for another piece or more! Craftsmanship is impressive and boxing is beautiful!
2025年12月15日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you so much for this wonderful and heartfelt review!
We’re truly honored to know that your rings turned out exactly as you hoped and that you loved both the design and craftsmanship.
It means a great deal to our team to hear that our designers were able to guide and support your (now) fiancée throughout the process, and that both your engagement ring and band came together as a perfect match. We’re also delighted that the packaging made a great impression as well.
Your kind words and trust motivate us to keep delivering our very best. We would be absolutely thrilled to welcome you back again whenever you’re ready for your next special piece.
Customer service was exceptional
Customer service was exceptional. Jennie personally emailed me ensuring me that everything was going great and updated me on the status every step of the way!
The Ring is ABSOLUTELY STUNNING!!!!!!!!! It is the most beautiful ring. the quality is top tier. The clarity is perfection. The facets are out of this world!!! Wow!!! I'm beyond impressed! Thank you all so much for the work you did!!
2025年12月3日
L'Amour Brilliance からの回答
Thank you so much for your incredibly kind words!
We’re truly honored that you chose L’Amour for such a meaningful piece, and it brings us so much joy to know that your ring exceeded your expectations.
Knowing that you’re impressed with the clarity, the brilliance, and the overall quality is the greatest reward for us.
Thank you once again for trusting L’Amour.
We’re so grateful to be a part of your special journey, and we’re always here whenever you need us. 💛✨
Easier and cheaper than going toma jewelry store…
L'Amour made it easy to create the perfect ring. I was impressed with the communication throught out the process. They would check in with me and make sure I was OK with how the ring was looking. The delivery was fast for a custom ring. We were impressed on how it looked. The ring looked just like the pictures and video. Would definitely recommend to friends and family.
2025年12月3日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you so much for your wonderful review for L’Amour!
We truly appreciate knowing that your ring-ordering experience was convenient, easy, and brought you complete satisfaction. Our team always strives to stay in touch and provide continuous updates to ensure every detail aligns with your expectations, so it makes us very happy to receive such positive feedback.
We are also delighted to know that the final ring looks exactly like the photos and video, and that the delivery time met your expectations.
Once again, thank you for trusting and choosing L’Amour.
We are honored to accompany you on this special journey and are always ready to support you whenever you need. 💛✨
Impressed
I was truly impressed that throughout this entire process L’Amour Brilliance always remained communicative, professional, and personable. I was consistently given updates on what my ring would look like throughout the entire process and they always waited to hear from me to proceed. It was incredible! When the ring arrived, my delivery was secure and most importantly, beautiful. From the box that it came in, to the ring itself, you can tell everything was crafted beautifully. The ring was truly even more stunning in person! I am so pleased that I chose L’Amour Brilliance to help me with such an important moment in my life!
2025年11月21日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you so much for your wonderful review of L’Amour Brilliance!
Reading your words truly means a great deal to our entire team. Knowing that you felt our communication, professionalism, and personal care throughout every step of the process is incredibly rewarding for us.
We’re delighted that your ring arrived safely and, even more importantly, exceeded your expectations — from the packaging to the craftsmanship of the ring itself. Hearing that the ring looks even more stunning in person is one of the greatest compliments our artisans could receive.
Thank you for choosing L’Amour Brilliance to be a part of such an important moment in your life.
We’re always here for you whenever you need assistance. 💛✨
L'Amour Brilliance からの回答
Thank you so much for sharing your feedback!
We’re truly happy to hear that you’re satisfied with the piece you received — it’s always an honor for us at L'Amour.
Once again, thank you for choosing and trusting L'Amour! ✨
Really nice
Really impressed with the ring I've purchased really nice exceeded my expectations to be honest.
2025年11月24日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you so much for your wonderful feedback!
We’re truly happy to hear that the ring exceeded your expectations — that means the world to our team.
Creating pieces that bring joy and feel even more special in person is exactly what we strive for at L'Amour.
Thank you again for choosing L'Amour! ✨
Wishing you lots of happiness with your new ring.
L'Amour Brilliance からの回答
Thank you so much for taking the time to share your feedback with us!
We truly appreciate your support and are incredibly grateful for your trust in L'Amour.
Your kind words mean a lot to our team — they motivate us to continue delivering beautiful designs and a caring, thoughtful experience for every customer.
Thank you again for choosing L'Amour.
Wishing you joy and sparkle always! ✨
L'Amour Brilliance からの回答
Thank you so much for trusting and giving such kind words to L'Amour 💖
We’re truly delighted that you’re satisfied with both the ring and our service.
L’Amour hopes to continue accompanying you on your upcoming special occasions!
Everything about them was great!
2025年10月3日
L'Amour Brilliance からの回答
Thank you so much for your lovely compliments! 🥰
We’re truly delighted to know that you’re satisfied with our products/services.
We hope to continue accompanying you in the future!
6/5 Stars!
I am beyond thrilled with my experience. I received great customer service from the start. They were able to make a last minute engravement change a few days after my initial order. I received a lot of communication throughout the process, including pictures, video, and detailed instructions regarding shipment. Thank you so much
2025年9月19日
L'Amour Brilliance からの回答
Thank you so much for your wonderful feedback! We’re delighted to have been able to assist you promptly and provide a satisfying experience. We look forward to serving you again in the future.
This jewelry store is amazing
This jewelry store is amazing, if everyone is asking if this is legit yes it is!!! my ring is so beautiful and all the staff online or customer service are really nice and accommodating, they will send you all the process to ensure everything is good, bought my ring online and everything is smooth, thank you L’Amour Brilliance!!!
2025年9月13日
L'Amour Brilliance からの回答
Thank you so much for your kind words and trust in L’Amour Brilliance. We’re delighted to hear that you’re happy with our product and service. We look forward to accompanying you in your future experiences!
I highly recommend L'Amour Brilliance for a pleasant & professional experience purchasing a ring online.
It was easy to customize my order on the website. Communication was excellent throughout the process. I was impressed with the level of customer service they provided at every stage. I let them know I needed the ring by a certain date & it arrived ahead of time. The ring is beautiful. I highly recommend L'Amour Brilliance for a pleasant & professional experience purchasing a ring online.
2025年8月31日
L'Amour Brilliance からの回答
Thank you so much for your recommendation and trust in L’Amour Brilliance. We’re delighted to hear that you had a pleasant experience with our service and product. We look forward to serving you again in the future.
Everyone we spoke with was very…
Everyone we spoke with was very helpful. I was worried that shipping would take longer than they said, but it arrived early. And it’s gorgeous. Most frequent comment, STUNNING!
2025年9月2日
L'Amour Brilliance からの回答
Thank you so much for your kind words and trust! We’re delighted to hear that you’re happy with both our service and the product.
Was a scam
Was a scam. Paid for a usa base company, received my ring from Vietnam, filling a complaint.
2025年6月17日
L'Amour Brilliance からの回答
Dear Mr. Wilfried,
Thank you for sharing your feedback. We are truly sorry to hear that you feel disappointed, and we greatly appreciate the opportunity to clarify.
Our company is registered in the United States, with an office based in New York. To offer high-quality jewelry — crafted with IGI-certified lab-grown diamonds and genuine gold — at a fair and accessible price, we manufacture our pieces in our own dedicated workshop in Vietnam. This approach helps us reduce unnecessary operational costs while maintaining strict quality control standards, so customers receive finely handcrafted pieces at the best possible value.
Your ring was carefully made to the exact specifications you confirmed, using 14K gold and an IGI-certified lab-grown diamond. The diamond's certification number is laser-engraved and can be verified directly at www.igi.org.
We understand how important transparency is, and we always encourage our customers — including you — to have their pieces independently appraised. If there is any aspect that does not match our commitments, we are ready to offer a 100% refund without hesitation.
We hope this information clarifies your concerns, and we remain at your full disposal for any further questions or support you may need.
Sincerely,
The L’Amour Brilliance Team
I love my new 3ct princess cut pave ring.
I am thrilled with my ring and the buying experience with L'Amour Brilliance. First of all I looked at so many company's with the ring I wanted. I got the best price thru this company. The buying process was easy. Their communication was non stop. And finally when the ring arrived it surpassed my expectations. It was beautiful and was packaging was so impressive. I highly recommend.
2025年4月14日
自発的なレビュー
L'Amour Brilliance からの回答
We sincerely thank you for taking the time to share your wonderful feedback about the product and service from L'Amour Brilliance. We are truly delighted to know that the 3-carat princess-cut pave ring exceeded your expectations and brought you great satisfaction.
Your trust and support are the greatest motivation for us to continuously improve and enhance the quality of our products and services. The L'Amour Brilliance team is always committed to providing a seamless, transparent, and memorable shopping experience for every customer.
Once again, thank you so much, and we look forward to serving you again on your next special occasion.
The entire process was excellent!
The entire process was excellent! I was nervous at first with ordering a ring set that is hand designed and crafted, but the experience was great. They kept me informed every step of the way, from the design point, sending me the 3D images of the ring set, and even videos and pictures of the packing stage. I would say it was over-communication at some times (which is outstanding). The rings were gorgeous, and my wife is in love with the set.
2025年6月11日
L'Amour Brilliance からの回答
We sincerely thank you for trusting and choosing L'Amour Brilliance for your special ring set. We are truly delighted to know that your ordering experience — from the design process and 3D renderings to the packaging stage — brought you satisfaction and peace of mind.
Receiving such positive feedback is a tremendous motivation for our team to continue delivering dedication and transparency at every step. We are even more thrilled to hear that your wife loves the ring set — that is the most meaningful gift to us.
Once again, thank you for choosing L'Amour Brilliance. We look forward to serving you again on your next special occasion.
L'Amour Brilliance からの回答
Thank you so much for your kind words! We’re delighted to have supported you throughout the process. We look forward to providing you with another great experience in your future purchases!
Asked for a radiant cut solitaire
Asked for a radiant cut solitaire, final result was more like princess cut and then they suggested a smaller carat size in order to achieve the radiant look. We declined and asked for a refund since what we ordered wasn’t delivered or made. Website misleading and communications was difficult and we requested refund multiple time and since they couldn’t deliver on what we had ordered and since it was custom piece they are trying to charge 20%. Do not waste your time. Ordered may 10 and it’s now 06/04 and still problem mot resolved.
2025年5月10日
自発的なレビュー
L'Amour Brilliance からの回答
Thank you for sharing your experience. We’re truly sorry to hear that you weren’t fully satisfied with the custom-made ring — the 5ct radiant-cut solitaire — due to the stone not appearing as slim and elongated as you had hoped.
As soon as we received your feedback, we proactively offered alternative options to better meet your expectations:
• A 3.5ct stone with a more elongated shape for a slimmer look.
• A different 5ct stone with a stretched ratio, allowing the size to remain the same while enhancing the elegance and slim appearance.
All these options were presented in good faith, with the hope of keeping your order and ensuring your satisfaction.
Should you still wish to proceed with a cancellation, we would like to clarify:
• This is a made-to-order item with specific customizations:
• Band width adjusted to 2.5mm
• Redesigned into a double-prong setting
• As per L’Amour Brilliance’s refund policy, custom-designed pieces are non-refundable. However, in our most recent exchange, we made an exception by offering a refund with a 20% craftsmanship fee to help offset the production costs already incurred.
We understand this may cause frustration, and that is certainly not our intention. If this situation still leaves you unsatisfied, we are open to proceeding in whichever way you prefer — with the sincere hope of earning your understanding and a fair review from you.
Please kindly check your email and confirm with us at your earliest convenience.
Sincerely,
The L’Amour Brilliance Team
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