Lampemesteren.com レビュー 

185
•
TrustScore 5段階評価の3.5

3.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... もっと見る

5つ星のうち1の評価

Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... もっと見る

5つ星のうち5の評価

Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... もっと見る

5つ星のうち5の評価

Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... もっと見る

企業情報

  1. 照明専門店
  2. ・
  3. 家具店

当該企業による記述

✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen


連絡先

3.4

まあまあ

TrustScore 5段階評価の3.5

185件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 25%に回答しています

通常1カ月以内に回答

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3.4

すべてのレビュー

(185)

過去12か月のレビュー数: 4件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great online store

Great website, a large amount off models and good prices.
Very easy to make the order and the delivery was fast and well packed.
I will certainly buy again on Lampemesteren.

2023年6月26日
自発的なレビュー
5つ星のうち1の評価

terrible experience

The bulb didn’t match the description, wasn’t dimmable as it was announced. So you wanna change them, and they charge you 15$ for it. Unacceptable. Never again, and never recommend

2023年6月9日
自発的なレビュー
Lampemesteren.com ロゴ

Lampemesteren.com からの回答

Dear customer,

You bought the wrong bulb for your lamp. On our webshop we suggest 3 options for your specific lamp, but you still bought a different one.

Please note that you are not forced to use our returnlabel, you can simply choose the transportation supplier you wish.

We hope for your understanding.


Team Lampemesteren

5つ星のうち5の評価

Excellent service - Australia

Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still happy to pay the extra shipping as it was still cheaper than buying two of the same lights locally.

2022年10月31日
自発的なレビュー
5つ星のうち5の評価

Top retailers

Top retailers, highly recommended!! My order was processed very quickly and as it was fragile items it was exceptionally well packaged to avoid any damage during shipping.
All arrived very quickly, thank you!!!

2023年5月16日
自発的なレビュー
5つ星のうち5の評価

Lampemesteren never disappoint

Lampemesteren never disappoint! Best prices, excellent customer service, superb stock and fast delivery with well packaged items. Don’t hesitate to shop from here, best online experience overall!

2023年5月9日
自発的なレビュー
5つ星のうち1の評価

Reply from Lampemesteren.com

Reply from Lampemesteren.com
2 days ago
Goodmorning Stephen,

As discussed since your first email the 24th of April, the lamp has to be produced and deliver to us by the manufacturer Philips Hue.

The supplier has unfortunately delayed this delivery and we sadly can’t control that.

Also, we’re daily communicating with suppliers to have the most accurate delivery date to pass on to you as our customer.

Concerning the answers from us asking if you want to keep, change or cancel your order, it’s for letting the customer choose what to do after receiving the latest news.

Concerning the payment, you authorized the amount but we’re capturing it only when the order is sent.

We hope for your understanding.

Have a nice day.
This is in reply to my message below.
I’m not very happy here. I ordered the Phillips hue go portable table lamp the white version and some weeks later I still later I still haven’t recieved it. The messages I keep getting keep changing from may 12th 2023 to may 26th and back again
When you get a message from this company they say do you want to cancel or keep and I reply with keep the order. Seriously offcourse I want to keep my order but what I don’t want is to kept waiting for the lamp. Come on sort this out or I will have no choice to cancel. It’s not a cheap lamp but the delivery dates are ridiculous
I don’t think it’s to much to ask for it to be delivered this week or next week at the latest but this company is lucky I have been patient with them up until this point. My patience will run out and as I’ve paid on a credit card I’ll get my credit card to refund my money you have more rights on a credit card. So I say to this company get your act together or you will lose me as a customer. Stop messing me about with these dates deliver my item I have paid for upfront
No I’m not being understanding. It doesn’t alter the fact you as a company messed me about over the delivery dates. It’s a terrible excuse on your part to say your waiting for it to come into stock. Seriously over two weeks of waiting patiently for the lamp. You to get your act together and tell the supplier that your customers are waiting for their order or use a different supplier. It’s funny how cool shop can deliver the same lamp in 6 to 12 business days not the end of may your company quoted. Oh hang on you kept changing the date from may 12th to may 26th. Your a joke of a company that messes the customer about. Please don’t send anymore of your ridiculous replies to. Your excuses don’t wash with me

2023年5月5日
自発的なレビュー
Lampemesteren.com ロゴ

Lampemesteren.com からの回答

Reply from Lampemesteren.com

Goodmorning Stephen,

As discussed since your first email the 24th of April, the lamp has to be produced and deliver to us by the manufacturer Philips Hue.

The supplier has unfortunately delayed this delivery and we sadly can’t control that.

Also, we’re daily communicating with suppliers to have the most accurate delivery date to pass on to you as our customer.

Concerning the answers from us asking if you want to keep, change or cancel your order, it’s for letting the customer choose what to do after receiving the latest news.

Concerning the payment, you authorized the amount but we’re capturing it only when the order is sent.

We hope for your understanding.

Have a nice day.

5つ星のうち5の評価

I Love Lamp

Speedy delivery. Good communication throughout. Lamp as described and perfectly packed. Nice touch with the complementary light bulb.

2023年3月22日
自発的なレビュー
5つ星のうち5の評価

Excellent customer service

Henri at Lampemesteren dealt with an issue I had with a light promptly and efficiently. An expensive light I purchased had a defect but he managed to secure a replacement. Very happy indeed.

2023年3月3日
自発的なレビュー
5つ星のうち5の評価

Very good price and service

It's the second time that I ordered to Lampemesteren. Each time, a perfect experience. Quick delivery. Very well packed. Very good discount. And if I have a question or issue, the customer department answers always quickly and efficiently.

2023年1月19日
自発的なレビュー
5つ星のうち5の評価

Phillips Hue table lamp

everything good from start to finish. excellent communications, well packaged and fast delivery by UPS. Product as described and is really lovely. Will definitely buy from this company again

2023年1月27日
自発的なレビュー
5つ星のうち5の評価

Excellent customer service

Excellent customer service. When I realised I’d made a mistake when ordering they were quick to rectify my mistake and reassure me all was OK. Absolutely thrilled with what I bought - such good quality

2023年1月13日
自発的なレビュー
5つ星のうち5の評価

Great Service

I ordered a light 2 years ago and the service was really good, easy to use website and quick delivery.

The light, however, has recently broken. I emailed lampemesteren and Henri Pohjanhovi was amazing in keeping me informed whilst he worked with the manufacturer. They ended up sending a replacement free of charge!

Great service - thank you Henri

2023年1月16日
自発的なレビュー

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