Lampsmodern レビュー 195

Lampsmodern からの回答

2025年11月27日

Hi,

We’re very sorry to hear about your experience and appreciate your feedback.

We take every customer inquiry seriously and we respond to all messages. It sounds like there may have been some miscommunication or that the emails were sent to a different address than our official customer service inbox.

Could you please check which email you used to contact us and provide your order number?

Once we have that, we’ll review everything immediately and make sure your cancellation and refund are processed as quickly as possible.

We sincerely apologize for any inconvenience and look forward to resolving this for you.

Looking forward to hearing from you!

Best Regards!

Lampsmodern からの回答

2025年11月27日

Hello,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our customer service team was able to assist you and get you the correct light for your needs.

We truly appreciate your support and are so glad we could help make your experience a positive one. If you ever need anything in the future, don’t hesitate to reach out — we’re always happy to help!

Thank you again for choosing us!

Best Regards!

Lampsmodern からの回答

2025年11月27日

Hi,

We’re very sorry to hear about your experience and truly appreciate your feedback. We always aim to provide timely and helpful support, so it’s disappointing to hear that you felt ignored.

We do respond to all inquiries, but it’s possible there was a miscommunication or delay in reaching the correct support channel. To help us resolve this quickly, could you please provide your order number and confirm the email address you used to contact us? Once we have that information, we’ll review your case immediately and make sure any refund or update is handled without further delay.

We sincerely apologize for the frustration this has caused and hope to have the opportunity to make this right.

Best Regards!

Lampsmodern からの回答

2025年11月13日

Hi,

Thank you so much for your wonderful review! We’re thrilled to hear that our team could quickly assist you with the replacement and that you’re happy with the service. Your kind words mean a lot to us and motivate us to continue providing the best experience possible for all our customers.

We truly appreciate your support and hope you continue enjoying your light fixture!

Best regards,

Lampsmodern からの回答

2025年11月12日

Dear Customer,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

Our products are shipped directly from our overseas factory so we can ensure consistent quality and offer our customers the best possible price. The standard timeline is 3–5 business days for preparation and approximately 7–12 business days for delivery, though occasional delays can occur due to customs or carrier handling.

We completely understand your frustration with the wait time and sincerely apologize for any inconvenience caused. Please rest assured that your order is on its way, and we’re happy to provide tracking updates or assist with any delivery concerns.

Thank you for your patience and understanding — we truly value your business and will continue working to improve both our service speed and communication.

Best regards,

Lampsmodern からの回答

2025年11月10日

Hi,

Thank you so much for your kind feedback! We’re really glad to hear that our customer service team was able to assist you promptly.

If there’s anything we can do to make your experience even better next time, please don’t hesitate to let us know — we’re always looking to improve.

Thanks again for your support!

Best regards,

Lampsmodern からの回答

2025年11月7日

Hi,

Thank you so much for taking the time to share your experience and for leaving us a 5-star review! We really appreciate your honest feedback.

We’re sorry for the initial frustration with the shipping time and the IP rating confusion. We always strive to provide clear product information, and your comments will help us improve our listings and manuals so future customers have a smoother experience.

We’re glad we could resolve the issue quickly with a refund, and we truly appreciate your understanding and patience throughout the process. Your recommendation means a lot to us!

Thank you again for your support, and we hope to serve you again in the future under better circumstances.

Best regards,

Lampsmodern からの回答

2025年11月7日

Hi,

Thank you so much for your wonderful review and for giving us 5 stars! We’re thrilled to hear that you’re happy with your ceiling lamp and that our customer care team could assist you quickly when the bulb cracked.

We always aim to provide both high-quality products and attentive support, so it’s great to know we met your expectations. Your kind words mean a lot to our team!

Thank you again for your support, and we look forward to serving you again in the future.

Best regards,

Lampsmodern からの回答

2025年10月30日

Hello,

Thank you so much for your wonderful review! 🌟

We’re thrilled to hear that you love your Colourful Bauhaus Kitchen Island Pendant Lights and that they’ve become a focal point in your room. It’s great to know the lighting fits your dining area perfectly — that’s exactly what we hope for!

We truly appreciate your support and kind words. Enjoy your beautiful space! 💛

Warm regards,

Lampsmodern からの回答

2025年10月29日

Dear Customer,

We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how frustrating it can be when communication or delivery doesn’t meet expectations, and this is never the experience we want for our customers.

Our team has reviewed your case, and we’d like to make things right. Could you please contact us directly at [support email] with your order number? We’ll personally look into what went wrong and do our best to resolve it for you as soon as possible.

We value every customer’s satisfaction and will use your feedback to improve our communication and dispatch process moving forward.

Thank you again for bringing this to our attention.

Kind regards,

Lampsmodern からの回答

2025年10月24日

Hi,

Thank you for reaching out. I’m very sorry for the frustration you’ve experienced.

I’ve checked our records, and all messages regarding your order LPUK28751 were responded to promptly. If you haven’t received any of our replies, please check your spam/junk email folder, as sometimes our emails may end up there.

Regarding the tracking: it was provided by Royal Mail, and sometimes their system updates may be delayed. If you still don’t see tracking information, please let us know — we’ll assist you to locate your package and ensure it’s delivered safely.

We truly appreciate your patience and understanding.

Best regards,

Lampsmodern からの回答

2025年10月23日

Hi,

We’re very sorry to hear that you’re still waiting for assistance with your return. We completely understand your frustration and truly apologize for the inconvenience this has caused.

Please rest assured that we take your case seriously. Our customer support team has reached out to you again via email to provide detailed return instructions and confirm your refund process. If you haven’t seen our message yet, kindly check your spam or junk folder — sometimes messages can end up there by mistake.

We genuinely want to resolve this for you as quickly as possible. Please reply to our latest email so we can finalize the return and refund without further delay.

Thank you for your patience and for bringing this to our attention — we’ll make sure it’s properly taken care of.

Warm regards,

Lampsmodern からの回答

2025年10月23日

Hi,

We’re truly sorry to hear about your disappointing experience and completely understand your frustration. We always aim to provide clear and transparent information about our products and shipping process.

To clarify — while our website serves UK customers, our products are shipped directly from our factory overseas. This allows us to offer a wide range of high-quality lighting products at competitive prices. We understand that international returns can be inconvenient, and we’re genuinely sorry that this caused you trouble.

We’ve reviewed your case and would like to help you find the best possible solution. Our team has reached out to you via email to assist further — including checking whether a partial refund or replacement might be an easier option than a full return.

We truly appreciate your feedback, as it helps us improve communication and make our return policy clearer for future customers.

Thank you again for bringing this to our attention.

Warm regards,

Lampsmodern からの回答

2025年10月23日

Dear customer,

We’re truly sorry to hear about your experience and completely understand your frustration. This is definitely not the level of service we aim to provide.

Please rest assured that we are not a scam — we’re a verified and legitimate retailer, and we take every customer case seriously. We sincerely apologize if you haven’t received our earlier responses — sometimes emails can end up in the spam or junk folder by mistake.

Our support team has already reached out to you again today to provide detailed return instructions and to ensure your refund request is handled properly. If you could kindly check your email and reply to our message, we’ll make sure your issue is resolved as quickly as possible.

We truly appreciate your patience and thank you for giving us the opportunity to make things right.

Warm regards,

Lampsmodern からの回答

2025年10月23日

Dear customer,

We’re very sorry to hear that the product didn’t meet your expectations and that you experienced an issue with the screws. We completely understand how disappointing that must have felt after waiting for your order.

Please rest assured that all of our products are made in our own factory and go through quality inspection before shipping.

Our customer support team has already reached out to you via email to help with a replacement or return and refund, whichever you prefer. We’ll make sure this is resolved quickly and smoothly.

We truly appreciate your feedback, as it helps us improve both our packaging and product details for future customers. Thank you again for bringing this to our attention.

Warm regards,

Lampsmodern からの回答

2025年10月23日

Dear customer,

We’re very sorry to hear that your light arrived damaged and that it did not meet your expectations. This is certainly not the experience we want for our customers, and we completely understand your frustration.

Please rest assured that we take product safety very seriously. All of our lights go through quality checks before shipping, and we want to make this right for you. Our customer support team has already reached out via email to arrange a replacement or refund, whichever you prefer.

We truly appreciate your feedback, as it helps us improve our packaging, quality checks, and communication with customers. Thank you for bringing this to our attention — we’ll do everything we can to resolve the situation promptly.

Warm regards,

Lampsmodern からの回答

2025年10月23日

Dear customer,

We are very sorry to hear about your experience and completely understand your frustration. This is definitely not the service we want our customers to receive, and we take your concerns very seriously.

We would like to clarify that we never intend to mislead or scam our customers. Our team offered partial refunds as a resolution for the damaged items in order to avoid the high cost of international returns, and we requested the PayPal case be closed so that the refund could be processed through the same channel — which is standard procedure to prevent duplicate claims.

It appears there was a miscommunication, and for that we sincerely apologize. We have reached out to you directly again to ensure your refund is processed immediately. Please reply to our latest email so we can finalize this without further delay.

We genuinely appreciate your feedback, as it helps us improve our communication and service for future customers.

Warm regards,

Lampsmodern からの回答

2025年10月23日

Dear customer,

We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.

To clarify, while our website serves European customers, our products are shipped directly from our factory overseas. This allows us to offer a wide range of high-quality lighting products at competitive prices. We understand that international returns can be inconvenient, and we sincerely apologize for the trouble caused.

Regarding the color mismatch, our customer support team has already reached out to you directly to discuss the best possible solution, including options for a partial refund or replacement, so that you do not have to bear unnecessary costs.

We take your feedback seriously, and we will use it to improve our communication, product descriptions, and return procedures for future customers.

Thank you for bringing this to our attention.

Warm regards,

Lampsmodern からの回答

2025年10月23日

Dear customer,

We’re very sorry to hear about your experience and completely understand your frustration regarding the condition of the lamps and the delays. This is certainly not the experience we want for our customers.

To clarify, our products are shipped directly from our factory. We strive to ensure every item is carefully packed and checked for quality before shipment, but it seems that in this case the items did not meet our usual standards — for that, we sincerely apologize.

Our team reached out to offer partial refunds to minimize the inconvenience and the high cost of returns. We understand that this may not have been ideal, and we are actively working with you to find a resolution. If you have not received our latest communication, please check your spam folder or reply to our email so we can assist further.

We genuinely appreciate your feedback as it helps us improve our product quality, descriptions, and customer support for future customers.

Warm regards,