Lampsmodern レビュー 195

Lampsmodern からの回答

2025年9月23日

Hello,

Thank you for sharing your feedback, and we are very sorry to hear about your concerns. We understand how disappointing it must feel to invest in lighting for your home and not be satisfied with the quality upon opening the box. Please rest assured that we take your comments seriously and want to resolve this for you.

To clarify, we do accept returns in line with our return policy, and you will not need to worry about being left without support. Once the remainder of your order has arrived, please reach out to our customer service team directly so we can provide the return instructions and arrange your refund promptly.

We also want to apologize for any misunderstanding regarding our company. While we advertise and sell to UK customers, our products are shipped internationally, and we realize this may not have been as clear as it should be on the website. We will review this to make sure information is communicated more transparently.

We truly regret that your first impression was disappointing, but please know we are committed to making this right for you. If you have already sent us an email, our team will reply shortly — and if you’d like, you can also provide your order number here so we can prioritize your case.

Kind regards,

Lampsmodern からの回答

2025年9月23日

Hello,

Thank you for your review. We are truly sorry to hear about your disappointment and the concerns raised regarding your return.

We want to clarify that while our company does have overseas warehouses to better serve customers in different regions, our products are shipped internationally. We understand that this may not have been as clear as it should have been on our website, and we will work to make this information more transparent moving forward.

Regarding your return, we never intend to cause delays or frustration. If you received a product that does not meet your expectations, please be assured that we will support you in arranging a return in line with our policy. Once the return is confirmed, we will process your refund promptly.

We sincerely apologize for the inconvenience this has caused and for not meeting your expectations in terms of communication and clarity. Your feedback is very valuable to us, and we will use it to improve both our service and the information we provide to customers.

If you can provide your order number or reply to our customer support email, we will prioritize resolving this for you right away.

Kind regards,

Lampsmodern からの回答

2025年9月23日

Hello,

We are very sorry to hear about your experience and the frustration caused by only receiving part of your order. We completely understand your disappointment — especially since you have been waiting far too long for the second light to arrive.

While we do rely on third-party couriers such as Evri for delivery, we know that ultimately your contract is with us, and it is our responsibility to ensure your order is fulfilled. Please accept our sincere apologies if our communication gave the impression that we were shifting the responsibility. That was never our intention.

We would like to resolve this for you right away. If the missing item is still in transit, we will continue to liaise with the courier to get it delivered as quickly as possible. If it is confirmed lost, we will arrange either a replacement or a full refund — whichever you prefer.

To speed things up, could you please confirm your order number directly with our customer support team? We will then prioritize your case and make sure you receive a proper resolution without further delay.

We are truly sorry that this experience has not met your expectations, and we appreciate you bringing it to our attention so we can improve.

Kind regards,

Lampsmodern からの回答

2025年9月11日

Hi,

Thank you so much for your wonderful review and for taking the time to share your experience! We’re thrilled to hear that you are happy with the quality of your light fitting, and we’re glad our team could quickly assist with your replacement.

Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!

Best regards,

Lampsmodern からの回答

2025年9月8日

Hi,

Thank you so much for your kind feedback! We’re delighted to hear that our team could assist you promptly and help locate your package.

It’s wonderful to know that the shipping met your expectations and that you’re satisfied with the quality of your lights. Your support and recommendation mean a lot to us, and we truly appreciate you taking the time to share your experience.

We look forward to helping you with any future lighting needs!

Best regards,

Lampsmodern からの回答

2025年9月8日

Hi,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your Nordic Minimalist Glass Pendant and that the installation process was smooth.

It’s great to know that you’re enjoying both the quality and design of your light. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

We look forward to helping you with any future lighting needs and hope our products continue to brighten your home beautifully!

Best regards,

Lampsmodern からの回答

2025年9月8日

Hi,

We’re very sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the level of service we aim to provide.

We understand your concern regarding the sconces and the refund process. To resolve this quickly and fairly, could you please provide us with your order number so that we can review the details again and confirm everything on our side? Once we verify the order, we will follow up promptly with a solution.

Our goal is to ensure that you are not left dissatisfied, and we are committed to making this right. Please contact us directly at service@lampsmodern.com with your order number and we’ll prioritize your case.

Thank you for bringing this to our attention—we truly value your feedback and will use it to improve both our service and communication.

Best regards,

Lampsmodern からの回答

2025年9月8日

Hi,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team could help you get the right replacement parts and double-check your order—it’s always our goal to make the process as smooth as possible.

We’re so glad you’re happy with your ceiling lights and that they’re adding a cute touch to your space! Your recommendation means a lot to us, and we truly appreciate your support.

If you ever need anything in the future, don’t hesitate to reach out—we’re always happy to help.

Best regards,

Lampsmodern からの回答

2025年9月8日 に更新

Hello,

We are very sorry to hear about your experience and truly regret the frustration this situation has caused. Please be assured that we never intend to cause any inconvenience or financial loss to our customers.

Regarding your case, we had suggested providing photos of the items at a recycling center only because the products were reported as faulty. This step is part of the standard claims process required by our insurance partner in order to issue a refund or replacement, and is by no means an attempt to deceive. We completely understand how this may have caused concern, and we will review our communication process to ensure it is clearer in the future.

We also note from your review that you have opened a case with your bank. Once a chargeback or dispute is filed, the final refund process is handled directly through the bank and payment processor. This means we are unable to issue a direct refund from our side until the bank completes its review and decision.

Even so, we are committed to cooperating fully with your bank to help resolve this matter fairly and as quickly as possible. Please feel free to contact us directly if you need further documentation or assistance for your case.

Once again, we apologize for the delay and disappointment, and thank you for your feedback, which helps us improve our customer service and processes.

Best regards,

Lampsmodern からの回答

2025年9月8日

Hi,

We are truly sorry to hear about your experience and we sincerely apologize for the inconvenience and frustration this has caused. Waiting so long, receiving a damaged item, and not feeling supported by our communication is unacceptable, and we deeply regret that this happened.

Thank you for sending us the photos of the damaged item. We understand your disappointment and we want to make this right. Could you please provide us with your order number so that we can re-check the details and arrange a prompt solution—whether that is a replacement or a full refund? Please contact us directly at service@lampsmodern.com and we will prioritize your case until it is resolved.

We take your feedback very seriously and are reviewing how we handle both communication and after-sales support to ensure this does not happen again. We greatly value all of our customers and we are committed to regaining your trust.

Once again, we apologize sincerely and thank you for bringing this to our attention.

Best regards,

Lampsmodern からの回答

2025年9月8日

Hi,

We are very sorry to hear about your experience and we sincerely apologize for the disappointment caused. Please allow us to clarify a few important points:

We take compliance and quality very seriously.

We are not a counterfeit seller—our lights are manufactured by our partnered factory and shipped directly to customers.

We understand your concern regarding the delivery origin. While our logistics partners may ship from outside the UK, our products are intended for international customers and follow the relevant standards.

Regarding your order, we would like to investigate this further and resolve the matter quickly for you. Could you please provide us with your order number so we can confirm the details and assist you with either a refund or replacement? You can reach us directly via email box and we will prioritize your case.

We value your feedback and will continue working to improve both our product communication and customer service. Once again, we are sorry for the inconvenience and appreciate you bringing this to our attention.

Best regards,

Lampsmodern からの回答

2025年9月8日

Hi,

We’re very sorry to hear about your concern and we understand your frustration. Please allow us to clarify: on our website, the estimated delivery times are clearly stated—our lights usually require a short preparation time before dispatch, and standard delivery can take up to 10–15 working days depending on the courier. Your order is still within the normal delivery window and has not yet exceeded the stated timeframe.

We also want to reassure you that the payment name “Ihomdiy” refers to our parent company. Your order is valid and currently in transit.

To assist you further, could you kindly provide us with your order number? Once we have it, we will check the tracking information directly with the courier and keep you updated until the parcel reaches you.

We apologize if this was not made clear at the time of purchase and we truly appreciate your patience. Thank you for bringing this to our attention—we are committed to ensuring you receive your light as expected.

Best regards,

Lampsmodern からの回答

2025年9月8日

Hi,

We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. Your feedback is important to us, and we take concerns about product quality and safety extremely seriously.

Our lights are designed for self-assembly to reduce shipping damage, which is why they arrive flat-packed. Regarding the wiring, all our products are manufactured with components that meet international safety standards, but we understand that different countries have different wiring requirements. We recommend having a qualified electrician ensure compliance with local standards, and we apologize if this was not made clear at the time of purchase.

We also regret that our communication fell short and caused delays in providing the tracking number. We are reviewing our processes to ensure customers receive timely updates in the future.

We appreciate your feedback as it helps us improve our products and service. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.

Best regards,

Lampsmodern からの回答

2025年8月13日

Hello,

We are very sorry to hear about your experience. Please rest assured that for incomplete or faulty orders, we will never refuse a refund or replacement.

To help us resolve this quickly, could you please provide your order number and photos of the missing parts? Once we receive this information, we will arrange to send the missing items to you or process a refund promptly.

We truly apologize for the inconvenience and appreciate your cooperation so we can make this right as soon as possible.

Lampsmodern からの回答

2025年8月8日

Hi,

Thank you so much for taking the time to leave us a review!

We truly appreciate your honest feedback and are glad we were able to assist you with a replacement. We're always working hard to maintain a high standard of after-sales service, and your recognition means a lot to us.

If there's anything we can do to further improve your experience or support you in the future, please don’t hesitate to reach out. Your satisfaction is very important to us.

Thanks again for your support!

Best regards,

Lampsmodern からの回答

2025年8月8日

Hi,

Thank you for your feedback, and we're very sorry to hear that you're not satisfied with your experience.

We completely understand that waiting for a dispatch can be frustrating. However, we want to clarify that our processing and shipping timelines are clearly stated on our website before checkout, so customers know what to expect before placing an order.

If there is anything still pending or unresolved with your order, please feel free to contact us directly — we’ll do our best to make things right.

Thank you again for your feedback. It helps us improve.

Best regards,

Lampsmodern からの回答

2025年8月5日

Hi,

Thank you for reaching out, and I’m very sorry for the confusion and concern.

Your order was shipped via ocean freight, as clearly stated on our website. This shipping method typically takes 3–4 weeks to arrive. Please note that tracking information will not update until the package reaches the destination port in your country — this is completely normal for international sea shipping.

The tracking number you received is a placeholder issued by the freight forwarder, and it will begin to show movement once the shipment is transferred to the local carrier for final delivery.

To assist you further, could you please confirm your order number? We’ll be happy to check the latest shipping status and estimated port arrival date for you.

Thank you again for your patience and understanding!

Best regards,

Lampsmodern からの回答

2025年8月5日

Hi,

We’re very sorry to hear about your experience and truly regret that we didn’t meet your expectations.

To clarify, we ships directly from our factory, and this is stated clearly on our website. Our products are designed to meet international standards, and many of our customers are very satisfied with the quality and design.

Regarding returns, we completely understand your frustration. International returns can be costly, and we always try to work out alternative solutions — including refunds or replacements — to avoid putting that burden on our customers. If there was any misunderstanding, we sincerely apologize.

We’d be happy to look into your case again and try to offer a better resolution. Please feel free to reach out to us directly with your order number.

Thank you for your feedback — it helps us improve.

Best regards,

Lampsmodern からの回答

2025年7月29日

Dear Customer,

Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you’ve experienced.

Regarding your order LPUK25311, we have located it in our system. We are checking if order has been shipped.

You will receive a confirmation email shortly once the cancellation and refund have been completed. Refunds typically take 3–5 business days to appear on your original payment method.

We genuinely value your feedback, and we're committed to improving our communication and service. Should you be willing to update your review once the issue is resolved, we would deeply appreciate it—it helps us grow and better serve our customers.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Warm regards,

Lampsmodern からの回答

2025年7月29日

Dear Customer,

We’re very sorry for the confusion and frustration caused.

Please kindly note that we clearly state our shipping and processing times on our website. All orders are either in the normal processing or shipping stage, and we always keep our customers updated via email.

If you have any concerns, please don’t hesitate to contact us directly via email with your order number. Email is our main communication channel, and we will do our best to assist you promptly.

Thank you for your understanding.
Customer Support Team