Do not deal with this business .....worst ever customer service !! The products supplied were ok, however, it they were not the size specified on the website and was therefore no good to me and I wi... もっと見る
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Took more than 5days to process an order! Asked imediat for cancellation took another 2for that lucky they’re all lied about they’re delivering timing (3-5days dispatch) ( 7-14 days delivery) don’t w... もっと見る
企業が回答しました
As others have said shipping takes a long time as the items come from China, no mention of this during the sales process. Whilst the products look as described, you need a degree in engineering... もっと見る
企業が回答しました
Womp-womp, shouldda checked before ordering from LampsModern. The website seems legit & their prices aren’t cheap-cheap enough to tip you off that their products are junk, but sadly they really are. T... もっと見る
企業が回答しました
1.9
期待以下
199件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 88％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Do not trust seller!
Do not trust seller! My lamp was received damaged. I reached out to their Customer Service team and they said they would be sending a replacement unit right away. They stopped communicating after that. It has been over a month a no word from the retailer. I had to go through a dispute process with my Credit Card company to get a refund. Stay away from these people!
2024年9月1日
自発的なレビュー
Lampsmodern からの回答
Dear Customer,
We’re truly sorry to hear about your negative experience and apologize for any frustration or inconvenience you faced. This is not the level of service we strive to provide, and we regret that we fell short in your case.
We take customer satisfaction very seriously and are currently reviewing our communication processes to ensure issues like this are addressed more promptly and effectively in the future. Please know that your feedback is invaluable in helping us improve.
If there is anything further we can do to make things right, could you please tell us your order number? Thank you for bringing this to our attention, and again, we apologize for the experience.
Best regards,
AVOID purchasing from this company
Terrible company. Products ship from China, after you order - take forever..they cover themselves in small print not obvious to anyone. Look at the reviews - a deceptive and non customer focused company. Products are very low quality. You get what you pay for. AVOID this company..
2024年9月20日
自発的なレビュー
Lampsmodern からの回答
Dear Customer,
We sincerely apologize for your negative experience and appreciate you taking the time to share your feedback. We understand that shipping times can be frustrating, and we strive to provide clear information about our processes.
We are committed to improving our customer experience and product quality. Your insights are important to us, and we will use them to make necessary adjustments.
If you would like to discuss this further or if there’s anything we can do to address your concerns, please don’t hesitate to reach out directly or tell us your order number. Thank you for your understanding.
Best regards,
Shocking, avoid.
Ordered two lamps, had one delivered and asked where the second one was. Was provided with a Royal Mail tracking which I can now see has been delivered in Scotland, I live in the midlands of England.
I have requested a refund or a second lamp sent to me but I have had no response.
In response to your reply, you said 2-3 last week and provided me a tracking number which has been delivered to Scotland, did you not want to reply to this part of my initial review?
2024年9月28日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Regarding the issue of another package not being delivered, we have informed you by email that the order was shipped in two parts. The other package will be delivered in 2-3 working days. Please wait patiently.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Thanks for your understanding and support.
If any other problems, please contact us and we will help you.
Kind regards!
Generally poor experience and product
As others have said shipping takes a long time as the items come from China, no mention of this during the sales process.
Whilst the products look as described, you need a degree in engineering to put them together possibly one of the worst instructions I have ever seen.
There are no bulbs just in circuit board LEDs which make the lights very harsh and not dimmable
The product description stated '3 Colour Change By Switch", no switch was supplied so cannot see how you would do this
Very disappointed
2024年9月16日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Three-colour changed by switch version: controlled by the switch in your house, you can adjust the color temperature of the light, there is no memory function, the next time you turn on the light will return to the initial setting. It can't be set to only one light source.
Hope you could understand.
Any problems or needs, don't worry, please contact us, we would help you solve it better.
Best Regard
Womp-womp
Womp-womp, shouldda checked before ordering from LampsModern. The website seems legit & their prices aren’t cheap-cheap enough to tip you off that their products are junk, but sadly they really are. To be fair, I got my lamps as promised - LampsModern ships direct from China & it’s a slow boat, but they do say to expect 4+ weeks for delivery. Sadly, though, my moderately-priced knockoffs aren’t even close to the real thing, they probably work well enough but they’re so incredibly ugly. Just so so bad.
2024年8月1日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't receive satisfied lamps.
Could you please tell us more details about product ?
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
service@lampsmodern.com
Looking forward to your reply, have a good day.
Kind regards!
This company is an absolute scam and I…
This company is an absolute scam and I will be requesting a chargeback from my bank to recoup the money they've taken from me. Do not under any circumstances order from this site. Nearly £300 gone, no products, no updates, nothing. Absolutely disgusting.
2024年9月6日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
We have sent you updates about your packages via email. Please wait patiently for your packages to arrive.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Thank you for your understanding and support.
Anyway, any problem, don't worry, please contact us, we would help you solve it better.
Kind regards!
Both lights will not power off…
Both lights will not power off completely.
All wiring has been checked I even brought in a electrician to check all three lights stay on when powered off ??
4 emails no reply absaloutly a scam AVOID
2024年9月1日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Our after-sales team has been following up on your issue. We are currently verifying the cause of the problem with the factory. Please wait for our reply.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Thanks for your understanding and support.
Kind regards!
Lights are terrible quality
Lights are terrible quality, when I asked about return they offered a 30%discount and said I needed to pay for shipping but sent no details for shipping or labels, absolute disgrace!! Do not buy.
2024年9月9日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
We have accepted your return request and provided the address. Please follow the instructions of the after-sales team to return the product.
Besides,please provide us with detailed problem points regarding product quality issues.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Thanks for your understanding and support.
Kind regards!
I have not received my lamp
I have not received my lamp. I think the site is a scam. I am very disappointed. The site never got back to me it has been over a month.
2024年8月16日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We apologize for any misunderstanding.
We have already responded to your inquiry regarding when the package will arrive, so please check your messages. The shipping time frame is clearly outlined in our shipping policy.
Thank you for your understanding, and feel free to contact us with any further questions.
service@lampsmodern.com
Kind regards!
Very concerned that I need to return…
Very concerned that I need to return lights as not compatible. E mails not answered. I feel like I've wasted 100 quid. Terrible company
2024年8月31日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
service@lampsmodern.co.uk
Looking forward to your reply, have a good day.
Kind regards!
Scam
Edit: company replied below saying they’ve responded to my email. They haven’t. Don’t buy from here.
Order never arrived. They send you “tracking info” that’s completely in Chinese and even when you translate it none of the order numbers or tracking numbers you get work. Company has ignored my multiple emails asking where my order is. Had to do a chargeback on my card. And it looks like they removed my one star review on their site.
2024年7月31日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Regarding your question, we have replied to you by email and we are willing to process your refund.
Thanks for your understanding.
Kind regards!
Awful & Fraudulent Company
Awful company, awful product. I have been attempting to communicate with this company by email since that seems to be the only method of communication for weeks regarding returning a ceiling light. They have ignored 6 out of the 7 emails I have sent. I they told me I would need to pay out of pocket to return the ceiling light to China, from the USA which is crazy. Or my other option would be to revive a 20% refund, also crazy! They are fraudulent in my opinion and the customer service worthless.
2024年8月9日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Regarding the return policy, we have clearly stated it on the website and hope you can understand.
Looking forward to your reply, have a good day.
Kind regards!
This light fixture added a nice update…
This light fixture added a nice update to my hallway. I love the wooden look, it accents the rest of my home.
2024年8月6日
Just don’t order from them
Just don’t order from them. Their website has changed more recently. They’re not safe lights and not as per uk health and safety standards. They take weeks to come from China and you get no info via email about them. You can’t send them back without astronomical shipping fees.
2024年7月10日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
We want to assure you that all our products undergo rigorous safety testing and meet required certification standards before being shipped. We do understand your concerns regarding shipping times and costs, especially with our warehouse being located in China. These details, including our return policy, are clearly stated on our website to ensure transparency.
If you have any further questions or issues, please feel free to reach out to our after-sales team. We're here to help and ensure a positive experience for you.
Beautiful lamp!
Exactly what I needed for our bedroom. The sleek look and design goes perfect with the style.Well packaged, easy to assemble.
2024年8月4日
Easy to install and like the amount of…
Easy to install and like the amount of brightness and quality.
2024年6月18日
Nice lights
I love these light fixtures so much! They look so expensive and I got tons of compliments on them.
2024年8月6日
Excellent product
We absolutely love these lights! We have a very large kitchen island, these fit the bill! They are well made, easy to assemble and install and the look great!
2024年7月26日
Do not use this company
Do not use this company! Several weeks after ordering, I received a lamp that had a very loose post that wouldn’t tighten and a faulty switch which left me afraid to leave it plugged in. I sent an email requesting a return and a refund. They initially communicated trying to get me to fix it myself or accept a 20% discount to keep it. After trying to make them understand that the electrical was faulty and I wanted to return it for a refund, they stopped communicating with me entirely. There is no phone number and no address. I usually vet companies better before I purchase online but it was a really cute lamp. I won’t make the same mistake again.
2024年7月27日
自発的なレビュー
Lampsmodern からの回答
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
Alternatively, you can contact us through this email:
service@lampsmodern.com
Looking forward to your reply, have a good day.
Kind regards!
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