Laresar レビュー 

I’ve been emailing Laresar support for months about a faulty dust-collection feature. I’ve followed all troubleshooting steps, multiple times, sent photos of the issue, and waited patiently, but nothing works.
The machine is essential to my daily routine, especially now that I'm unwell and physically limited. The lack of real solutions (only self-testing guides) has turned this into a stressful ordeal. My warranty expires in September and it feels like they’re stalling until it’s void.
I’m deeply disappointed by the poor service and product quality. Please improve, Laresar, customers deserve better. If no action is taken, I’ll escalate the complaint to consumer channels.

Der Saugroboter ging kaputt. Zuerst hat mir der Service geholfen, den Fehler zu finden. Der Akku war kaputt. Dieser sollte zugesandt werden, ist aber nach mehreren Wochen nicht angekommen. Dann habe ich beschlossen, das Geld zurück zu bekommen und eine Frist gesetzt. Hierauf hat sich der Kundenservice nie mehr gemeldet.

aspirateur robot en panne au bout de 18 mois (sous garantie) et le support Laresar ne veut rien faire.

My stick vac was amazing until it wasn’t.
The roller stopped spinning and I did every troubleshooting thing I could.

I sent countless emails asking for help. I got no response. I can’t find a phone number to call. Wasted my money. I wish the customer service could help me.

Pessima assistenza,non riescono a trovare un pezzo di ricambio ,

DO NOT BUY!
Do not buy this vacuum. Worst product ever, broke from the get go. They sent me a replacement that was even more damaged and now I'm stuck with a faulty robot and will have to fork out to buy another from somewhere else. They ignore emails and refuse to help. Company needs to be shut down.

Awful customer service. I had an issue with the robovaccum I purchased and customer service said they will replace the battery for me as that’s the issue and now it’s been months I’m getting no reply from them. I keep emailing them but nothing. Now I have something I paid so much for and it doesn’t even work. Don’t waste your money.

Wow im super upset with this Vacuum cleaner...
I think I got a faulty Vacuum Cleaner from you guys...
From day one its been struggling to even pick up feathers and little seeds....

Im very dissapointed in this product plus there is zero customer service after u buy this product...

I've emailed a few times without any response.

( WARNING ⚠️ DO NOT BUY THIS PRODUCT ) ONLY DISSAPOINTMENT WILL FOLLOW...
IM MOST UPSET AS I SAVED FOR THIS VACUUM SO HARD... AND NOW THEY JUST IGNORE ME 🙄 THEY DONT EVEN DESERVE 1 STAR .....

Laresar may be the worst customer support I've seen until now... Broken vaccum with an error, they told they would replace the battery and so on so further and it's been 8 months and they didn't even own up to it! They waited until the end of my warranty to stop responding! Please DON'T BUY ANYTHING from this company unless you want to throw your money in the gargage!!

No quieren saber nada de la garantía. Jamas volveré a comprar nada de esta marca.

L'aspirapolvere va bene, ma nom esiste che l'acquisti su Amazon e poi non trovi i ricambi. Puoi praticamente buttarla. Mai più acquisterò marchi che non siano conosciuti. Tra l'altro costata più di altre blasonate marche, ma ripeto, l'aspirapolvere è perfettamente funzionante e questo frustra ancora di più che devo buttarla perché non posso cambiare il filtro. Vergognoso

I bought a Laresar Ultra 7, and I had issues from day one with parts that were not working correctly! They were replaced after a couple of weeks, but they kept breaking. They sent me a new one after dealing with way too many small part replacements.
After a couple of months, now is the battery that is not working (it died out?). Now, I am trying to get a replacement battery, but nobody is telling me how to get it. I think that I am giving up altogether and getting a new vacuum cleaner from a different brand.

Have a broken Laresar L6 Pro robot vacuum that's still "under warranty" but their customer support refuses to repair or replace it. Have been in contact with them regularly for almost a year and nothing has been done or will be done. I've asked for my money back but they refuse. Stay away from this company if you want any kind of support.

What a brilliant machine! With having two dogs, even though they are short haired, the Evol 3 vacuums all of the hair each day and then vacuums the edges before moping the floor, all while I’m at work. Would highly recommend and customer service was fast an efficient at registering the 2 year warranty - 5 stars!

Would like to give zero stars. Cannot reach customer service for a product that died under warranty. No response on website form or from email. Have been trying for several weeks and repeated contact attempts. No way to get them to respond. Junk product and non-existent support. AVOID at all costs.

Enttäuschend – Keine Kaufempfehlung

Ich habe den Akkustaubsauger Elite 8 von Laresar über Amazon gekauft. Anfangs war ich wirklich zufrieden mit der Saugleistung und der Handhabung – für die ersten Monate ein solides Gerät.

Leider hat der Akku bereits nach ca. 6 Monaten komplett den Geist aufgegeben. Seitdem ist der Verkäufer auf Amazon nicht mehr auffindbar. Trotz Registrierung des Produkts auf der offiziellen Website von Laresar und mehrmaliger Kontaktaufnahme über verschiedene Kanäle, habe ich bis heute keinerlei Rückmeldung erhalten. Die versprochene 2-jährige Garantie ist somit völlig wertlos.

Für mich ist klar: Finger weg! Keine Kaufempfehlung.

FUYEZ CETTE MARQUE !! ASPIRATEUR BALAI TOMBÉ EN PANNE APRÈS 8 MOIS SEULEMENT, LE VENDEUR RESTE MUET APRÈS 3 RELANCES , ALORS QUE L'APPAREIL EST TOUJOURS GARANTI !!
UN CONSEIL, FUYEZ CETTE MARQUE !

You need to offer a zero star rating for these guys
No customer support
trash product
no reply to emails
no phone number
DO NOT BUY FROM THESE CROOKS

Vacuum broke within a year customer service was absolutely terrible they did not honour their warranty and kept telling me they had shipped a replacement but would not provide me with a tracking number and I never did receive the replacement been back and fourth with customer service for 7 months!!! STAY AWAY DO NOT PURCHASE FROM THIS COMPANY SPEND YOUR MONEY ELSEWHERE actual purchase July 2023 stopped working Aug 2024 been back and fourth trying to get a replacement or refund with no success

It doesn’t even deserve a 1 star rating. Opened my vacuum robot L6 Nex for just under a year and it quit working on me. Tried to reach customer service for months by email and never received a response. DO NOT buy from this company. They don’t honor their warranty and ignore your emails when you try to get help.