Laresar レビュー 

Bought 2 vacuum cleaners from Walmart. The first one packed up after 8 months and the second one packed up only after 2 months of use! Tried to send several emails to the company but have not received any response as of yet. Extremely frustrating. Cannot file complaint with BBB because Laresar is a Chinese company!

What terrible and convoluted customer service, clearly intended to frustrate the user to the point where they let it go. Total battery failure error message and the second battery they sent was no better. I think it may be the connection to the battery and not the battery. They emailed a set of instructions. Still had the battery error. Oops, they sent the wrong instructions. Try this slightly modified version (was it even...). Then when it still didn't work, they copied and pasted the email and instructions again. I have completed the steps at least ten times. Still not working and the app suggests that the device simply cannot be updated until the battery works. Oh, if I record the entire process, they might consider a replacement. I suspect of just the battery. I used it for only a few months and it has been out of commission for quite a while now. Awful service and very untrusting and untrustworthy responses with the intention of misleading and delaying until you give up. It's even more interesting to watch videos of people replacing batteries and the machine just starts to work. Crazy how that happens.

Laresar l6 pro comprato a novembre 2022 tramite Amazon.
Ad Aprile 2024 incomincia a darmi batteria guasta ed indicarmi di fare aggiornamento che non riesce. Aperto ticket con Amazon, mi dicono che non hanno più rapporti con venditore e devo rivolgermi direttamente a Laresar.
Aperti il guasto con loro mi fanno fare tanti video per provare il problema ed alla fine mi dicono che invieranno batteria entro 15 gg.
Batteria mai arrivata nonostante solleciti. Sono scomparsi.
Ho comprato nuova batteria, ma il problema continua a perdurare.
Non so più cosa fare.

Purchased two vacuums in the span of a year. both stopped working. I was told they would send a new robot, but several months later i have nothing and the company does not respond to emails

Habe die gleiche Erfahrung gemacht. Keine Antworten des Kundenservice auf E-mails. Habe noch Garantie auf Elite 4, Motor defekt! Wer reklamieren will schreibt sich unnötig die Finger wund.

Fake company.do not buy from it.They have worst customer service. My robot broke down in 1 year and they did not respond after multiple follow ups

I wish there was 0 stars I could give this company. The L6 Pro unit has totally packed up within 6 months, and after 10 days I am still waiting for either a replacment or my money back. Thie customer service is the worst I have ever experience - they will only reply one per day, and then it is with no actual solution. They promised to send me a replacement over 7 days ago, and I'm still awaiting for confirmation that the unit has been dispatched. Truly terrible. Buyers beware. Save yourself some hassle and do not purchase from them. None too happy with Amazon either, as they say it's nothing to do with them!

Works well! Able to scan and dodge obstacles, which my roborock S6 pure couldnt do as well.

I had a an issue that took some time to resolve. The customer service was fairly prompt, taking into account regional time difference. I received a replacement vacuum within a couple weeks after all other options were exhausted. The original unit worked so well I was bereft without it.

Buyer beware!
The absolute worst customer service with outright refusal to honour warranty conditions after only 5 months of use.
When you have issues with your unit, which you will, the company refuses to assist stating that “replacement parts required are on back order” without even knowing what product you are referencing or parts l required, just to get out of a warranty claim. When the issue was perused I was responded to in the most inappropriate and dismissive way by their representative “Leah”.
Buyer beware, go elsewhere unless you like to engage with liars.

Ich habe ein Problem mit laresar elite 3, immerhin noch 6 Monate Garantie, auf Emails wird nicht reagiert.
Also Finger weg von diesem Firma.

Awful customer service and non existent

Ich habe das Gerät Laresar Evol3 3 über Amazon gekauft.
Als ich Netzwerkverbindungsprobleme hatte, hat mir der Kundenservice zeitnah und kompetent weitergeholfen.

Einziger Kritikpunkt ist, dass wenn man über Amazon den Verkäufer kontaktiert will, auf die Website von Apple weitergeleitet wird und nicht auf die Website von Laresar.

Their customer service is a joke. And that is me being nice. Our vacuum/mop quit working well within the warranty. We contacted the email provided (cannot find a phone number) my husband had to jump through hoops and go back and forth just to get a replacement battery sent to us, mind you it took about 40 days. When that didn't work he had to send pictures and videos to "prove" it didn't fix the problem. Finally after a dozen emails customer service said they would replace the product. Then poof they disappeared and quit responding to his emails. I then took over and emailed from my email. They said they couldn't find any record of communication over my product. When I sent screenshots of my husband's conversations with them they then gave me the run around. Asked me to show proof that my app was updated, video that it wasn't running, proof the battery didn't work-every email was a new demand from them. As of now( almost July 1st) we still have nothing resolved and it has been almost four months. They should not be operating....

Purtroppo mi aggiungo alla schiera dei clienti che hanno a che fare con un'assistenza clienti che definire vergognosa è ancora poco. Dopo circa un anno e mezzo dall'acquisto nel mio aspirapolvere si sono rotte entrambe le ruotine laterali del blocco spazzola, ho scritto all'assistenza che mi ha risposto chiedendo le foto del danno, dopo avergliele mandate sono completamente SPARITI, nonostante i continui solleciti che ho inviato. Il prodotto sarebbe ancora in garanzia, ma io sarei anche disposta a pagare il pezzo di ricambio, il problema è che non si trova da nessuna parte, quindi io ho un prodotto che probabilmente dovrò portare in discarica. Che sono vergognosi l'ho già scritto?

Laresar stopped making the roller brush for the Laresar Grande 1 robo vacuum so the vacuum is useless. I contacted them and sent them photos and videos at their request. They drug the email conversations out past the two year date and then stated that it was now past the warranty date and that they were not going to replace my vacuum because of that. When I sent them a copy of my first email, which was 4 months prior, they began ghosting me. I jumped through hoops to send them what they requested to be ignored in the end. It’s too bad because I gave them a great review, I really liked the vacuum.

Finger weg von der Firma! Die Produkte sind minderwertig! Und die Firma bietet einem kostenlose Garantie und Ersatzteile, sogar Erstattung der Kaufpreis für 5-Sterne Bewertung auf Amazon. Und Achtung!! Die offizielle Emailadresse von der Firma auf Amazon ist die französische Webseite von Apple!! Mehr dubious geht nicht, oder?
Bin wegen der vielen positiven Bewertungen auf Amazon reingefallen!!! Und habe den Fehlkauf gemacht!!

J'ai acheté un aspirateur Laresar L6 Pro en juillet 2022. J'ai tout de suite apprécié ce modèle, simple, efficace et autonome.
En effet il permet d'être programmé pour travailler automatiquement les jours de la semaine que l'on souhaite (via une simple application sur son gsm ou via Alexa). Que ce soit le mode aspirateur seul (puissance variable) ou avec le mode serpillère, il effectue un travail efficace qui me permet de gagner chaque jours un temps précieux. La cerise sur le gateau est le mode vidange du réservoir; plus besoin de surveiller chaque jour si le réservoir est plein. Ici, la base de chargement contient un sac comme un aspirateur traineau classique et après quelques missions d'aspirations, il effectue automatiquement la vidange du réservoir (via un aspiration depuis la base).
Après 20 mois d'utilisation quotidienne, j'ai rencontré un soucis: l'aspirateur m'annoncait un message de batterie défectueuse ou absente.
J'ai simplement envoyé un email au support et après 2 échanges de mails j'ai reçu assez rapidement une nouvelle batterie. Attention qu'elle vient de Chine, cela prend donc un peu de temps pour arriver.
Une fois la batterie remplacée et un reset effectué, j'ai de nouveau pu reprogrammer le robot et il effectue depuis toujours ses tâches quotidiennes.

j'ai acheté un booster Yaber chez Laresar par l'intermediaire de Manomano, suite à une panne fortuite le sav a rapidement pris en compte ma demande.

I purchased Laresar L6 Pro. I wrote that I was having a problem with the battery and they said they would help me. I couldn't communicate for a while. After a while the battery is completely dead and I can't access it. I wrote to Amazon support line, they sent me an e-mail stating that the store does not exist and that they cannot help. The device has a warranty, but there is no contact person to reach. Terrible stay away.