The watch design is nothing short of stunning—refined, balanced, and thoughtfully detailed in every way. The materials feel premium and durable, the stainless steel strap has a reassuring weight with... もっと見る
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I recently purchased this minimal design gold watch and I absolutely love it. The design is clean, elegant, and goes with everything — from casual outfits to more dressed-up looks. It feels ligh... もっと見る
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Was not happy with the way they deal with lost packages, they also ship their watches and other jewelry separately which made it so difficult to keep track of when to be home to sign for shipping. Fru... もっと見る
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I ordered and paid for a watch in January. I didn't receive an order confirmation. When I chased it I received AI generated responses. I kept going until I was transferred to a person. They sent a DH... もっと見る
企業情報
Larsson & Jennings について
当該企業による記述
We are a watch & jewelry brand, born out of the desire to create bold, empowering timepieces that foster self-expression and confidence.
Combining the best of contemporary Swedish design, British heritage, and quality craftsmanship, we make it our passion to design the pieces you will love forever.
100% vegan and cruelty-free. We put sustainability first.
From Stockholm & London. Since 2012.
Join our movement!
Follow us @larssonjennings
連絡先
483 Green Lanes, N13 4BS, London, 英国
- support@larssonjennings.com
- larssonjennings.com
3.9
ほぼ満足
3754件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 8％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Boyfriend Mini Lumous Mixed Gold Green 31MM
I saw the Boyfriend Mini Lumous Mixed Gold Green 31MM on Larsson & Jennings UK website was sold out. I reached out to the Customer Service Team to ask when the item would come back in stock as I would have liked to have purchased it for Christmas. Sophie from the team reached out to advise the watch currently in stock, but was only available in their US warehouse. Sophie offered to create an invoice for me and arranged to ship the item directly from the US. To my surprise, the watch arrived on the only 4 days later and in time for Christmas.
I cannot say enough how great my experience has been with Sophie from the Customer Service Team and how swift the turn around time was for an international order. I look forward to ordering again in the future.
2024年12月10日
自発的なレビュー
Larsson & Jennings からの回答
Hi Rachel,
Thank you so much for sharing your experience! We’re thrilled to hear that Sophie was able to help you get the Boyfriend Mini Luminous Mixed Gold Green 31MM just in time for Christmas! 🎄✨
We take pride in providing great service, especially when it comes to international orders, and we're so happy it all worked out smoothly for you. Your kind words mean a lot to us, and we can't wait to welcome you back for your next order. Thanks again for choosing us, and happy New Year! 😊
Your L&J Team
The quality of the watch is not worth…
The quality of the watch is not worth the money, its a china quality, paying for hundreds of dollars i feel like i’m being scammed
2024年9月9日
Larsson & Jennings からの回答
Hi Ananda,
We're truly sorry to hear about the quality issues you've encountered with our product! 😔 Your satisfaction means the world to us, and we'd like to make things right. Our team just reached out to you via email. We're committed to ensuring you have a positive experience with our products and appreciate your feedback in helping us improve.
Thank you for bringing this to our attention, and we're eager to assist you in any way we can! 🌟🛠️
Your L&J Team
Customer service
Update: After leaving the below review the manager of customer services contacted me directly to offer a refund or replacement for the watch. I was contacted quickly and the customer service manager was extremely understanding and I am delighted that the exchange watch I ordered is now being processed. Thank you Jhoanna.
———————————————————
I have bought two watches from this company in the last 10 years, I loved the design and was always complimented on them.
Back in August I purchased a third watch, when it arrived (in late September) I realised it wasn’t the size I was hoping for so organised to exchange it for another design of the same price - a straight swap which I thought would be easy to sort.
They claimed the returned watch was never received and offered no solution so I was €140 down with no customer service.
In November I unexpectedly received an email to say they had received my returned order and were processing the exchange - great news. It’s now mid December and I have still not received the watch I had chosen as an exchange.
Very little communication about what is going on, it’s a pity because I had always recommended Larson and Jennings to friends who asked about my watches. I hope they haven’t had the poor experience I have had. I would not be inspired to buy from this company again.
2024年12月14日
自発的なレビュー
Larsson & Jennings からの回答
Hi Aine,
We are sorry to hear about the frustrating experience you've had with your recent purchase and exchange. We completely understand your disappointment, especially as a loyal customer who has loved our watches for so long.
We'd love to make this right. Could you please reach out to our support team at support@larssonjennings.com? Your feedback is invaluable, and we're eager to turn this around for you.
Thanks for bringing this to our attention, and we look forward to making things better! 🙌😊
Your L&J Team
Absolute WORST experience. Do not buy from this company.
I hardly ever write reviews but it is worth stating - DO NOT buy from this company. TERRIBLE customer service. They only respond late at night or early morning and then once you respond you have to wait another 24+ hours to get a response. A conversation that could be handled in 5 minutes has dragged out a week already.
I had trouble getting a link reattached after I removed some to try to make it fit and after hours of trying I finally gave up. When I asked if I could return the item and get a refund they said it wasn’t possible. If I can’t even wear the watch, why would I want to keep it? Their policy is that it must not have been touched. That’s like telling someone they can’t try on a shirt before they buy it, but if they do and it doesn’t fit then they’re stuck with it. The watch still has its original sealing and it hasn’t been turned on. Once they reattach the links it is a perfectly fine watch. They have offered zero assistance and say the same thing over and over in each response message I get every few days.
There are plenty of other beautiful watches that are MUCH better quality and at a better price point. Do not waste your time with this company.
2024年12月13日
自発的なレビュー
Larsson & Jennings からの回答
Hi Kelsey,
We want to sincerely apologize for the frustrating experience you've had with our customer service and the issues with your watch. We truly understand how important it is to get quick and helpful support, and I’m really sorry we’ve fallen short in providing that for you.
We're committed to making things right for you, and we'd appreciate the chance to resolve any issues. Could you please reach out to our support team at support@larssonjennings.com? Your feedback is invaluable, and we're eager to turn this around for you.
Thanks for bringing this to our attention, and we look forward to making things better! 🙌😊
Your L&J Team
Beautiful
Beautiful, quality watches. Nicely boxed.......New watch color really amazing ,, this my love ❤️
2024年10月12日
自発的なレビュー
Larsson & Jennings からの回答
Hi Sarah,
Thank you so much for the kind words! 😊 We're thrilled to hear you're loving your new watch and the color! 💖✨ Enjoy wearing it, and we're so glad it’s found a special place in your heart!
If you ever have any questions or need assistance, feel free to reach out.
Happy timekeeping! ⌚😊
Your L&J Team
Larsson & Jennings からの回答
Hi Diala,
We’re so happy to hear you love your new watch! 🤍 Thank you for choosing us, and we truly appreciate your support! Enjoy wearing it! 🌟
If you ever have any questions or need assistance, feel free to reach out.
Happy timekeeping! ⌚😊
Your L&J Team
Do not buy from Larsson & Jennings: absolutely no assistance when a…
absolutely no assistance when a returned item was not delivered to you. Even after explaining I was in Australia & had tried to contact the postal service in the UK by phone, email & text message regarding the item, all I received a basic can't help. I was able to tract it to Coalville distribution centre & was able to give contact details to you but still no assistance.
Service is extremely poor & regardless of whether you product is good or not I would never order from you again & absolutely never recommend you.
2024年10月9日
Larsson & Jennings からの回答
Hi Cherryl,
I’m truly sorry to hear about the challenges you’ve faced with your return and the lack of assistance you've received. I completely understand your frustration, especially with the international shipping and tracking issues.
Could you please reach out to our support team at support@larssonjennings.com? Your feedback is invaluable, and we're eager to turn this around for you. Thanks for bringing this to our attention, and we look forward to making things better! 🙌😊
Your L&J Team
Ordered a mini elevate watch and within…
Ordered a mini elevate watch and within a week the screen had condensation in it. They sent a replacement and exactly the same thing happened. They did refund the watch but customer services take a while to get back and seem to email only early hours of the morning, then take another 24 hours to respond. Don’t recommend
2024年9月2日
Larsson & Jennings からの回答
Hi Sarah,
Thank you for sharing your experience, and we really sorry to hear about the issues you faced with the watch. Condensation should definitely not be happening, and we truly appreciate your patience while we worked on resolving this for you.
Our team just reached out to you via email. We're committed to ensuring you have a positive experience with our products and appreciate your feedback in helping us improve. Thank you for bringing this to our attention, and we're eager to assist you in any way we can! 🌟🛠️
Your L&J Team
Larsson & Jennings からの回答
Hi Ankita,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you're loving the price, design, and quality of your watch. Your support means the world to us. If you ever have any questions or need assistance, feel free to reach out.
Happy timekeeping! ⌚😊
Your L&J Team
The customer service kept on following…
The customer service kept on following up with me until we solved the shipping and delivery issue. Great follow up
2024年8月31日
Larsson & Jennings からの回答
Hi Maya,
Thank you for your kind words! 😊 We're so glad to hear that our customer service team was able to assist you and resolve the shipping and delivery issue. We always strive to provide great support, and your feedback means a lot to us! 🌟
If you ever need anything else, please reach out to our support team at support@larssonjennings.com.
Your L&J Team
Customer service needs a lot of work…
Customer service needs a lot of work and the return process was unnecessarily complex and drawn out because the customer service agents would keep closing tickets and switching reps, almost as if buying time to time out your ability to make a return. The watch was fine, just not as expected so I wanted a different one instead, but the process to return the watch was such an annoying process I will never buy from this company again and didn’t even bother buying the watch I was eyeing. Annoyed I had to pay $20 to return the darn product (unused, unworn, had it for less than 7 days still in its box) because they didn’t even foot the shipping bill back to them.
2024年8月26日
Larsson & Jennings からの回答
Hi Laine,
We're truly sorry to hear about your negative experience. We're committed to making things right for you, and we'd appreciate the chance to resolve any issues. Could you please reach out to our support team at support@larssonjennings.com? Your feedback is invaluable, and we're eager to turn this around for you.
Thanks for bringing this to our attention, and we look forward to making things better! 🙌😊
Your L&J Team
Best customer service (John,Jossa and Sophie)
I ordered a gold watch from Larsson & Jennings. I received it and I love it beautiful and elegant. I ordered a second one of two tone golden silver , but it got lost on the way and couldn’t be found. I contacted the customer service of Larsson & Jennings and they were the best customer service ever. They answered all my questions and replied to each email I sent regardless whether it’s a weekday or weekendand they did their best to satisfy their customer. The watch couldn’t be found so they sent me a new one. It’s on the way. I hope it arrives on time. I couldn’t ask for more help and support . The best customer service team John, Jossa and Sophie. Thank you so much.
2024年8月31日
Larsson & Jennings からの回答
Hi Nawal,
Wow, what an amazing experience! 😍 So happy to hear you’re loving your gold watch — it’s such a timeless choice! ✨We really glad to hear that our team went above and beyond to help you out. 💛
If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. Your satisfaction is our top priority, and we appreciate your support! 😊👏
Your L&J Team
I was disappointed
I was disappointed, the gold looks cheap, there was a duty fee that had to be paid that I NEVER expected and then had to pay an additional $25 to get it sized.
2024年8月22日
Larsson & Jennings からの回答
Hi Kiki,
We're genuinely sorry to hear about your experience, and we'd love to make things right for you. Please reach out to our support team at support@larssonjennings.com, and we'll do everything we can to address the issues with your watch. Your satisfaction is our top priority, and we appreciate your feedback in helping us improve.
Thank you for giving us the opportunity to assist you! 😊
Your L&J Team
My package came on time and without…
My package came on time and without damage. I love the packaging it was beautiful
2024年8月29日
Larsson & Jennings からの回答
Hi Sharette,
Thank you so much for sharing your experience! We’re so glad to hear your package arrived on time and in perfect condition. 😊 We’re thrilled you loved the packaging too — we put a lot of care into it! Thanks for choosing us, and we hope to welcome you back soon! 💖
Happy timekeeping! ⌚😊
Your L&J Team
Great purchase experience.
My purchase was sent quickly and
arrived well packaged.
The watch was beautiful and is a pleasure to wear. Would definitely purchase again from Larsson and Jennings.
2024年8月29日
Larsson & Jennings からの回答
Hi Pamela,
Thank you so much for your wonderful feedback! 😊 We're so happy to hear that your watch arrived quickly and in perfect condition, and that you're enjoying wearing it! We’d love to have you shop with us again in the future. Thanks for choosing Larsson & Jennings! 💫
Cheers to smooth sailing and speedy deliveries! 🚀
Your L&J Team
Mini Gold Boyfriend Watch
I had asked when my order might be sent and was contacted by at least three customer service reps. They were all so kind and made me feel that I was a valued customer, as well as answered the inquiry to my complete satisfaction. The product did arrive and is beautiful.
2024年11月1日
自発的なレビュー
Larsson & Jennings からの回答
Hi Beth,
Thank you so much for your kind words! 😊 We're thrilled to hear that our team was able to assist you and make you feel valued. It means a lot to us that you're happy with your product — we truly appreciate your support! If you ever need anything else, don’t hesitate to reach out. Enjoy your beautiful new item! ✨
If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. Your satisfaction is our top priority, and we appreciate your support! 😊👏
Your L&J Team
Returned a watch to the company
Returned a watch to the company. Although it was stated as delivered by Evri, the company could not tell me until 2 weeks later that they had not received it. I did email them on day of supposed delivery to inform them. As a result I was unable to lodge a claim for a refund from courier, as the time limit is 5 days!
2024年10月14日
自発的なレビュー
Larsson & Jennings からの回答
Hi Lillian,
We're truly sorry to hear about your negative experience. We're committed to making things right for you, and we'd appreciate the chance to resolve any issues. Could you please reach out to our support team at support@larssonjennings.com? Your feedback is invaluable, and we're eager to turn this around for you. Thanks for bringing this to our attention, and we look forward to making things better! 🙌😊
Your L&J Team
Larsson & Jennings からの回答
Hi Sarah,
I totally agree, it's stunning! 😍 The mix of metals really makes it stand out. So elegant and versatile! ✨
Your support means the world to us. If you ever have any questions or need assistance, feel free to reach out.
Happy timekeeping! ⌚😊
Your L&J Team
This is a lovely company to deal with
This is a lovely company to deal with. Ordering is so simple. The website is so easy to navigate. The watch is lovely and wrapped and boxed so beautifully.
2024年8月16日
Larsson & Jennings からの回答
Hi Doris,
Thank you so much for your kind words! 😊 We're so happy to hear that you had a great experience with us! 💖 We put a lot of love into making the ordering process easy, and we're thrilled you loved the watch and packaging! 🎁⌚️ Your support means the world to us! 🌟
If you ever run into a hiccup or need some help, feel free to contact us at support@larssonjennings.com. We're here to make sure your experience stays as awesome as your review!
Have an amazing day,
Your L&J Team
Larsson & Jennings からの回答
Hi Rachel,
We really appreciate your feedback on our service & delivery – you just made our day! 😊
We're happy knowing we hit the mark. If you ever need anything else, please reach out to our support team at support@larssonjennings.com. Cheers to smooth sailing and speedy deliveries! 🚀
Your L&J Team
Trustpilot エクスペリエンス
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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