Las Iguanas レビュー 

Went for a Valentines day meal with my Fiancee and were served by Tim, who was so lovely and attentive, despite every table being full at the time.
The food was great, and the drinks were even better- We will definitely be back, thanks Tim!

One of the most shocking and distressing dining experiences we have ever had.

We dined at Las Iguanas, Centre Parcs Sherwood Forest, as a party of nine on our final evening away. Among us were two vegans and one vegetarian. From the moment we arrived, we clearly stated — multiple times — that two meals needed to be vegan.

We were asked about dietary requirements by the maître d’ and our waitress. We confirmed.
We ordered. Confirmed again.
Due to “iPad issues,” we were asked to reorder. Confirmed again.
Then we were asked to reorder a third time. Again, we clearly specified the two vegan meals.

Despite all of this, when the food finally arrived, my husband’s “vegan” curry was served with cheese balls on the side. When questioned, staff admitted they “shouldn’t have been sent out.” We were reassured the curry itself was vegan and safe.

It was not.

A quarter of the way through eating it, my husband discovered shredded chicken throughout the curry.

After nearly 30 years of not eating meat, you can imagine how distressing and upsetting this was. It was humiliating, shocking, and entirely avoidable.

When challenged, the explanation given was that the chef had used the same spoon for a chicken curry and that some meat had “fallen into” the vegan dish. If true, this reveals an alarming lack of basic food safety standards. If that is how vegan dishes are prepared, what confidence can anyone with allergies possibly have?

We immediately lost all trust in the kitchen. My husband was so upset he had to leave the restaurant.

While the meal bill was waived it was made clear this was “based on how angry” we were — not because of the seriousness of serving chicken in a clearly ordered vegan dish after three separate confirmations.

This was not a minor mistake. This was a complete failure of communication, kitchen process, and food safety.

If you are vegan or have allergies, I would urge extreme caution.

We are still awaiting the outcome of the internal “investigation.”

Deeply disappointing and frankly worrying.

Good food. Overworked but friendly staff

Been to the one next to Wembley stadium a few times, food’s decent enough at that price bracket, good service, friendly staff. Normally go for happy hour cocktails, unfortunately, when an event is on at Wembley the menu is cut in half, why? Won’t be going again on event day.

The tapas were very good with reasonsonable portions. Unfortunately I was left with a bad taste in my mouth when I realised that we had been charged £4 each for a weak half of lime and soda. The waitress agreed that the price was extortionate and that they used to charge 80p. The price was not displayed in the menu

Food was okay, not amazing. Staff were great tbh but the drinks were definitely watered down

Absolutely terrible service and sub standard food… tapas menu extremely poor with no chicken wings!!!… we were given a free drink on the house as the wait for service was so bad to be honest we should have just gotten up and left like the people on the next table did…. Will definitely not return

I've attended a few bottomless brunches at different Las Iguanas venues in Birmingham and I always have a brilliant time!
Food is tasty, drinks arrive quickly to the point we have several on the go.
Our sever was wonderful, so friendly and made conversation with us, gave recommendations and made us feel really welcome.
Bottomless brunch menu is limited as they usually are and there are options to upgrade.

Paige was an absolute breath of fresh air had our drinks topped up constantly! Will be back thank you!! Such a lovely girl credit to the company!!

Arcadian Birmingham- awful!
We visited this evening having pre-booked a table for two for the festive tapas- all you can eat for 90 mins..

Upon arrival we were abruptly told that it would get busy at 4 and that food may be slower to arrive.. I had assumed we’d be done by 4 so no issue!

We were able to order 3 tapas dishes per 2 people at a time.. we ordered almost immediately but had to wait 40 minutes for the food to arrive. Upon querying this- a waitress explained that a chef had called in sick leaving them short- fair enough- these things happen. But no contingency plan? On Christmas Eve when the Christmas tapas has been heavily advertised and only offered for two nights?

One more plate arrived and the rest we had to leave as we had tickets at the theatre at 5pm.

Best bit- they initially tired to charge me full price… for 4 small plates of food that took an hour and a half to arrive??

Food aside- the restaurant was nice and most of the staff were friendly.

Don’t use the toilets if you can help it… the smell of stale urine coming from the men’s loo was so strong it can be smelt from outside the door, which you need to pass to get to the ladies. The ladies toilets were pretty grim- toilets not clean!

I’d never return to eat here… put a real spender on the evening as we were hungry throughout the show at the theatre.

Really bizarre experience. Staff asked us about refilling drinks constantly when they were still three quarters full. Also server asked us if we wanted the chicken from the 2 chicken dishes we ordered on the same plate without mentioning a charge. But what we actually got was a whole extra serving of chicken with a £5 charge that we didn't even eat! They asked us about the food about seven times. It was as if they were trying to constantly upsell. Never had this weird fake American style service before in Scotland. Food was okay, but would not go back!

Don't be fooled by the Bottomless Brunch deal, it's not what you think.
We went out expecting food aplenty, likewise with the cocktails. Not so.

At this time of year the Christmas Brunch menu was in, for about another £10-12 on top of usual prices. Vegetarian choice? Chilli, Mac and Cheese or a Veg patty with fries...hmm, not that festive, really. And that's it for food - one dish, like it or lump it.
Cocktails...there was a choice of about 10 cocktails on the menu, which seemed quite reasonable. The first cocktail came in a small metal tumbler with a ton of ice, and did taste nice. But that was probably due to the pre-mixed sugar in it. As it turns out, the cocktails are no more than a pre-mixed drink that bear little resemblance to what you would order off of the Usual drinks menu. More akin to something you might get from the local co-op in a tiny tin. The ice packed out most of the tumbler so you probably had about three mouthfuls of drink.
Now the reason I gave this three stars is because the service was pretty good. The cocktails were quite frankly rubbish though. I asked our server what the deal was with the cocktails, and she said that they didn't want people getting so drunk that they'd fall over and stagger out the restaurant, so all the cocktails came pre-mixed from their supplier. Okay fair enough. But I doubt very much they would care what would happen if one were to order the expensive mixed in-house cocktails off of the menu, and one staggered out of there 4 sheets to the wind. So that excuse really doesn't hold up.
If you book the bottomless brunch at Las Iguanas, be warned that you won't come out of there full up or particularly tipsy as one might expect from a bottomless brunch deal. Another example of ripoff Britain.

Went to get some food staff immediately unhelpful and told us we couldn’t walk in despite sign on the door saying come on in we are open, they told us to book online which we did for 5:30 after entering at 5:10 the manager then came over to us to say they are busy and not expecting walk ins so we informed him we have now booked and he said they couldn’t see the booking and said your going to have to wait half an hour to see it we asked to just order drinks for now which he said no to, after explaining to him we were told to book and then did and waited that we would still have to wait even longer just to get a drink the manager was extremely dismissive and unhelpful and proceeded to walk off and say they were too busy. Overall absolutely appalled at the behaviour from staff and advise they put signs up to say closed or fully booked as they were many people that walked in while we were there that they also turned away. And the place was far from full capacity with only a few tables in the front of the restaurant and no one in the whole other half of the restaurant.

Paige & her colleagues were great with our group of 19 people in Bracknell. I would definitely go back.

first time i went with my son it was lovely fresh food bread was stunning this time for his birthday with my daughter was really disappointed, both were sick after and food was runny , bread was undercooked and chewy, nacho was about 7 very disappointing

Slow service you can expect in a busy restaurant, it was practically empty.
Cold and burnt food and not cheap either. How can you burn a steak and still have it raw? Impressive.
Bland food with poor seasoning.
An off night?

Hugely disappointing

The atmosphere and food are great, the staff are always cheeky and helpful.
COULD HAVE SCORED A MAXIMUM HAD THE BIRTHDAY VOUCHER FOR A FREE MAIN BEEN VALID, HOW CAN IT BE OUT OF DATE A WEEK LATER?
We travelled 2.5 hours to get there from Halifax

Travelled 10 miles and struggled to park (£10 for 2 hours). Met up at las Iguana for my grandaughters 40th birthday. First customers in so very quiet to start. Drinks came fairly quickly. Three of the party ordered starters. Came in a reasonable time but we're cold. Waited another hour and a quarter but no food arrived at our table although as the restraunt was filling up other tables were receiving food. We beckoned our waiter to find out what was happening and he asked if we wanted the bill. We haven't even eaten. Talk about not having your eye on the ball. At that point after nearly an hour and a half we got up to leave. No apology whatsoever. The manager didn't even come out of the kitchen to explain. Made a written complaint on their website. No response as yet.

A very sad evening at the Brighton restaurant. Staff advised when we arrived that food would be about 30 minutes as they had a big party in.

We received some nachos to start then had to wait 80 minutes before any food arrived. When 3 plates arrived 2 were cold.

We had order further food and some half hour later we were asked if we wanted to order again.

It was very awkward atmosphere as the staff seemed embarrassed. Some people walked out without any food.

Some people started to share their food with other tables as there were many tables that had very little food.

Very sad, although if we had thought of it the delivery drivers were getting their orders a lot quicker - it seemed that more food was being sent out than eaten in the restaurant.

We do not normally have the opportunity to eat out because of personal circumstances. Very sad experience.

We visited this restaurant in Chinatown in Birmingham. When we arrived, we hadn't booked, so we had to eat in the bar area of the restaurant. All not a problem, we were told food would be 40 minutes, again not a problem and we could choose to order at either the bar or on the app. As we had a wait for food we choose the app and went to bar for drinks. This is the point where things started to go wrong. I stood at the bar trying to order a drink. 3 staff serving and no one acknowledged me or made any eye contact whatsoever. I finally got served after 10 minutes. Not good. Our food did arrive in the prescribed time. Quite frankly the price we paid (£45 not including drinks) was appalling for the quality and portions we received. It was honestly over cooked and meagre. The price of a pint of lager and sparkling water was nearly £12. Not a great visit and we blame ourselves because there are far better restaurants in the area. Having visited this chain in south Wales we thought we couldn't go wrong. This restaurant focuses on speed of delivery of the food over quality. The prices are ridiculous. £70 we paid in total and left hungry. Extremely disappointing.