Launa Windows レビュー 

On Wednesday we had our lounge window and bedroom window fitted by Bob & Terry from Launa Windows. The guys were very polite and extemely efficiant. The windows were fitted in a very short time and the guys cleaned up as they went. Thank you Launa Windows and Thank you Bob & Terry. Fab work.

Bob and Terry arrived bang on time and completed their really difficult task of installing our new replacement porch with relative ease, or so it seemed. We could not have wished for a nicer or more obliging pair of fitters. The product is excellent and everywhere was spotless when they left. Thanks Bob and Terry, you did great!

Great service from Mark the fitter , who was professional , polite an hard working , considering the heatwave . Also Terry , the sales rep , who was friendly , professional and clear with his advice . Very pleased with the doors

Mark came and replaced a window on an extremely hot day .The window he removed and replaced was in direct sunlight .
I would say he was polite courteous well mannered and nothing was too much trouble for him considering the heat.Would absolutely recommend him.An excellent fitting ,cleaned the window and removed all rubbish .Thankyou Mark
Thankyou Launa. Mark deserves 10/10

Bob and Terry of Launa Windows did an excellent job replacing our old single glazed windows of at least 30 years old. They arrived early and worked professionally none stop until they finished the job. They also cleared and tidy everything away when they finished. We are really pleased with the finished results. Thank you very much!!

Our fitter Mark was great
Arrived on time did a great job
Window is exactly what we ordered and looks great
Quality looks great

They fitted dodgy handles to all my new windows. They started failing so we were unable to open the windows. After a few individual repairs one of the repair guys told me it was a known issue. So they fitted faulty handles which they knew were faulty when they did the job. They eventually replaced all the handles after I complained. Now my front door has colour fade in spots all over it which looks terrible. I'll never use them again.

Thank you Launa Windows for sending us 2 amazing installersTerry and Rob
We had our windows installed in April and I have been meaning to put a review up...better late than never!
They worked efficiently but didn't rush making sure everything was installed to a high standard
Terry and Rob were tidy with minimal disruption explained which section clearly to us
Thank you so much to Terry and Rob very professional job
Thank you Launa for great windows
Jane and Dave from Bickington

Very pleased with our new windows, they look beautiful and really improve our cottage.
Bob and Terry were great, arrived on time and worked solidly through the day. Both very friendly and helpful. Many thanks

From start to finish Launa were great.
The man who came to quote was respectful, and quick.
The window and door were fitted quickly, to a great standard. Great communication from all areas of the business, sales, post sales and fitter.
Really pleased

Bob and Terry did a lovely job replacing all of our windows and a door in a day and half. Highly recommended!

Mark did a great job fitting our new front door, the door looks better than expected and at a very good price

From getting quote right through to installation service was great. Terry and his Dad worked so hard from7.30am until 6.30 pm to ensure all the work was completed to a high standard. It wasn't an easy installation but they were always pleasant and cleared up after themselves. They definitely deserve a bonus

The windows are of great quality, they have fitted perfectly with the style of the house .

Multiple problems from the start so strap in. The job was 16 windows, three French doors and front and back doors. The follow-on job is the rear of the house with 14 more windows, a 3m bifold and a 2m bifold doors.
I was told that if I paid the deposit in Nov 25, the installation would be before Christmas because that was their quiet time. That was not true and not achievable. It took weeks for them to get the spec right from small details like hinge colours to French doors and windows missed of entirely. I had to go through the spec multiple times to get it right and corrected mistakes seemed to reappear. The pictures in the spec didn’t always match the description because of issues with the software. I had to chase to get the surveyor booked because they forgot to book the appointment. Surveyor laughed at the Christmas install date. I had specified a dog flap in the back door which the sales guy said would be fitted. This was incorrect, I had to supply it. Surveyor said mid Jan for some of the windows and mid Feb for the doors. Couldn’t get hold of anyone throughout Dec either phone or email and feared they’d gone bust. Finally had someone show up and he got on with it OK but was missing various trim for windows and French doors. There was the wrong window handles on one window. Wrong locks on the French doors. One of the panes of glass was the wrong size so he put a piece of plastic in its place temporarily. He came back to fit the pane but brought the wrong size again. We’re in April and it’s still not done from Jan and no indication of when it will be done. They sent the final invoice when there were still three doors and three windows left to install. They fitted the front door mid Feb, still waiting for it to be finished. He was supposed to fit the back door the same time, but he couldn't find it in the factory. He was booked in to fit it but didn’t show up. He arrived a week late because he had been double booked. I had to ask where he was when he didn’t show. When the back door finally arrived, it was the wrong colour. There were so many errors on the spec, I missed this one, so they won’t even talk about it. He had to fit it because the old door had been ripped out. Either way, it’s still not finished and it wouldn’t open. They sent a subcontractor to fix the door so that it actually opens without kicking it.
Debris left on site since Jan.
Here’s the big one; the building inspector has said the upstairs windows do not comply with fire regulations. Launa’s reaction was that I should have “satisfied myself that they were compliant before they were fitted”!! They have offered a bodged solution.
I don’t know where to turn to now.

Had a conservatory fitted in March. Exceptionally pleased with the whole experience. All of the staff (John, Dave, Debbie, Ian and Chris) were a pleasure to deal with.
Good honest quote and very pleased with the design, quality of the product and workmanship.Highly recommend.

I am completely happy with the quality of my two new doors, the fitter Mark was excellent. But I had to wait two months from the time of paying 90% of my bill until final installation. A previous appointment had been made but no-one turned up, no-one contacted me so I waited in all day. The phone in head office is permanently on answer phone but no-one gets back to you. Eventually I spoke to Libby in the local office who made a new appointment. It was very frustrating and annoying, and I will not be using this company again.

Very pleased with Marks work, he gave great customer service, very helpful and polite, and he left all areas that he worked in spotlessly clean. My new windows and doors are a huge improvement and I can feel the benefit already in the temperature of my home.

We had arranged to have a front and back door fitted. We experienced delays with fitting dates and that one panel wasn’t ready on installation day so I would give that aspect x3 stars. The actual fitting itself by Mark was excellent! X5 stars! He was early, very polite and friendly and clearly an expert in his field because he did a tremendous job. We are extremely pleased with his workmanship!!

Great communication and service from start to finish. Very happy with the overall experience and product would definitely use again. Thank you.

Very good. Ian and Chris were quick, left no mess and did and excellent hob