LawnMowingOnline.com レビュー 

106
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TrustScore 5段階評価の1

1.2

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5つ星のうち1の評価

I had placed an order for lawn service and no one showed up. After a couple days I had someone else mow the lawn. The very next day someone from this site showed up and noticed it was already mowed.... もっと見る

5つ星のうち1の評価

LawnMowingOnline.com advertises “Next Day Service” – False. LawnMowingOnline.com advertises “No Contract” – False. LawnMowingOnline.com advertises “ If the lawn was not mowed and the reason was no... もっと見る

企業が回答しました

5つ星のうち1の評価

Complete garbage. No response to my job, no ability to change to bid as was indicated, didn’t change automatically as indicated. Emailed support, no response. Don’t waste your time.

5つ星のうち1の評価

I booked an appointment two days in advance to get my lawn mowed. I never received a time that my lawn would get mowed, so I cancelled my order. I don't like when a so called business can't be profess... もっと見る

企業情報

  1. 家具店

さまざまな外部ソースから提供された情報

Currently available in Atlanta, Austin, Chicago, Columbus, Dallas, Denver, Houston, Los Angeles, Louisville, Miami, Nashville, Oklahoma City, San Diego, San Francisco, St. Louis and many more cities


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1.2

ひどい

TrustScore 5段階評価の1

106件のレビュー

5つ星
4つ星
3つ星
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1.2

すべてのレビュー

(106)

過去12か月のレビュー数: 0件

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5つ星のうち5の評価

LawnMowingOnline Excellent Experiences

My experiences with LawnMowingOnline have been superb. The website is very straightforward and the contractors have all been extremely professional and efficient. I proudly recommend their services to my friends and plan on utilizing them for many years to come.

2016年10月2日
自発的なレビュー
5つ星のうち5の評価

The best lawn mowing service I have ever used!

LawnMowingOnline.com is a service I would highly recommend and will use time and time again. The service was fast, efficient, productive, and the people did a remarkable job. They are willing to go the extra mile to make me, the customer happy. I will never use another lawn mowing service again. I can not forget to mention the affordable price and overall convenience of being able to schedule online.

2016年9月24日
自発的なレビュー
5つ星のうち5の評価

Nice Company!

I’ve been using these guys all summer! I’ve had several different contractors come out to my place and mow the lawn over the past few months. Everyone was professional and courteous, not to mention they were on time. Highly recommend using these guys!

2016年9月23日
自発的なレビュー
5つ星のうち1の評価

Dishonest, Extremely Rude, and Criminal. Stay away!

I've used this service on & off for about 4 years, and in all that time I never had a problem, until last week when I tried to cancel an order for the first time. That's when the true colors of the owners and/or operators of this company came out.

If you scan through the reviews of this company on this site and others, you’ll notice that most reviews are highly positive while a smaller but still significant number are very negative. The reason for this is that the vast majority of customers never have to deal directly with the company, only the contractors. Once they try to cancel an order or something else that requires contacting the site management, that’s when the terrible customer service experience begins, as I discovered personally.

I had requested a mowing job on Tuesday, Sept 6th, but no one accepted the job, and then on Friday I requested a cancellation. The website in general is very poorly designed and hard to navigate, but the cancellation link is especially hard to find, more likely by design than through incompetence. I received a message saying it would take 24 hours to process my cancellation and that in the meantime the order might be reopened and accepted by a contractor, a tactic that seems to be designed to dissuade the customer from proceeding with the cancellation since it becomes much more difficult to get a cancellation once the order is accepted. The day after I cancelled the order, this is exactly what happened, and I messaged the contractor to ask him not to mow my lawn and he complied. 6 days later I still had not received a refund or even a message telling me that my cancellation was being processed so I contacted the website to ask about it. I was told that the only way the contractor would get paid was if I dropped my cancellation request, even though the contractor had never actually mowed my lawn. I got in contact with the contractor and he told me that the website administrators were withholding payment for some of his recently finished jobs as well as all future jobs until I resolved the issue with the website (which meant dropping my cancellation request). I then contacted the website and asked why they were holding the contractor's payment hostage in order to pressure me to drop my cancellation request. The person who responded (it said Lawnmowingonline support, but I suspect it was the owner/operator of the site) told me "F*** you and the contractor, both of you get off my website." I was so shocked that a business could be this unprofessional that I took some screenshots (unfortunately, this site does not allow the posting of pictures, to see them please go to my review on sitejabber.com) of the exchange in case anyone didn't believe me. After this message, I received an email from PayPal indicating that my refund was being processed (along with a message from lawnmowingonline.com telling me I was permanently banned from using their site), but after that I received a text from the contractor saying they were still withholding payment and that I needed to add a message saying that the matter was resolved and include my address in order for him to finally get paid for his other jobs, which I did. The fact that the website tried to play us off each other is unprofessional and sleazy behavior to say the least.

I actually first posted a review on this website last week. A few hours after it went live, someone from the site posted a ridiculous response blaming the poor contractor for my negative experience, even though that clearly didn’t jive with the reality of what actually happened which I described in my review. Then the contractor sent me a screenshot of some messages he exchanged with the website (pictures available in my review on sitejabber.com) in which they refused to pay him for four jobs ordered by completely different customers (none of them me) until he got me to change my negative review to a positive one. In order to help the contractor get paid for his hard work, I deleted the review on this site along with another one on another site. Three days later, I contacted the contractor to see if he’d received his money, and he said that not only has he not, but the company is now completely ignoring him.

This company is engaging in criminal activity. Last time I checked, it’s illegal to withhold payment for services rendered, no matter how small the amount. If the contractor wanted to, he could successfully sue this company for breach of contract, but because the amount of money in dispute is relatively small, the company owner knows it wouldn’t be worth the time and effort of a lawsuit, which is why he’s behaving in so brazen a manner.

Needless to say, this company is not worthy of your business. They have many competitors and I highly suggest you stay away from this amateurish operation run by some people with very, very low character. If this were a just world, then their pathetic website, terrible customer service, and predatory (and illegal!) behavior towards contractors and customers would get them shut down permanently.

2016年9月23日
自発的なレビュー
LawnMowingOnline.com ロゴ

LawnMowingOnline.com からの回答

You messaged support and the contractor saying everything had been resolved. Clearly by this negative the review you are not satisfied. The website is very simple: contractors are responsible for customer satisfaction. No one orders to cancel, so when a customer that has been ordering for 4 years has their order taken by a contractor and suddenly cancels and sends a message to that contractor "No, I never want you to mow my property", that obviously looks a little suspicious, like the contractor probably did something they were not suppose to. The contractor that took your order has been removed from the website and will not be paid until they contact you and resolve all problems. After 4 years of ordering, this contractor took the order and did something to cause you to cancel, even after the contractor offered to come next week or at any other later date you wanted nothing to do with the contractor. Even if you had mowed the lawn that day and cancelled, the grass does grow back, and since you have been ordering for 4 years it's clearly the contractor is doing something to cause you to cancel and never want the contractor to return. LawnMowingOnline can not have contractors on the website that are causing problems like this, so until this contractor resolves all problems they will remain off the website.

5つ星のうち5の評価

Easy, fast and conveinent!

The website is extremely user friendly. I was blown away by how afforadable the service is! Before I found lawnmowingonline.com, I was paying more for work that wasn't done as well. I am so glad I found this service! I will continue to use it again and again!

2016年9月13日
自発的なレビュー
5つ星のうち1の評価

Horrible, threatening, and completely unprofessional

I hired them for a mowing because my mower had broken on me. I ended up fixing it within a couple of hours and went to cancel the order. First off, their website is horrible and poorly designed. Second, there are no options to easily cancel an order. When you finally, by some miracle, find the cancel order or file dispute page, when you click on either option - it takes you to the home page!!!! So i emailed their support email, and got a response basically threatening me. They said they would send me to collections and I'd have to pay attorney fees, over their outrageous $15 fee that they steal from their customers who happen to need to cancel an order. If you place an order and need to cancel, they steal $15 from you, you heard that right! They are thieves. Paypal did not refund us, and they kept our $32 total order cost. No refunds, no email replies, nothing. They are con artists.

Tip for consumers: If you order (DON'T DO IT), and you have the need to cancel the order, make sure you change the mowing date first, to like a month later. Then cancel it AFTER 3 full days. Then you (allegedly) won't have $15 stolen from you. At least this is what their terms and conditions says. They are idiots, stay far far away!!

2016年9月7日
自発的なレビュー
LawnMowingOnline.com ロゴ

LawnMowingOnline.com からの回答

Customer agreed to be charged $15 early cancellation fee. Fee is in 3 locations: TOS that all customers must agree to before ordering, the FAQs, and on the cancellation page the customer read and agreed to before cancelling.

http://www.lawnmowingonline.com/faqs.php#Q44

24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for?
A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel.

To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.

5つ星のうち5の評価

Thankful to have found this site :-) fast, professional and efficient!

I found Lawn mowing online when we moved away from a rental house early and still needed the grass cut at the rental house. We had just relocated so we didn’t know of any local companies to go through. It was so easy to go online, schedule and pay them all in one spot. The satisfaction guarantee is what made me try them out and I am BEYOND satisfied!

2016年8月26日
自発的なレビュー
5つ星のうち5の評価

Helpful on Vacations

My wife and I have nothing but positive things to say about LawnMowingOnline.com. We used their service to have our grass cut while we were away on vacation -- before and after photos of our mowed lawn let us know when the job was finished. When we returned home, mowing was one less thing to worry about.

2016年8月23日
自発的なレビュー
5つ星のうち5の評価

Fast and easy

I recently bought a fixer-upper house and the grass was completely overgrown. Didn't know anyone in the area yet so found LawnMowingOnline and they took care of it fast. Excellent service.

2016年8月4日
自発的なレビュー
5つ星のうち5の評価

Best Mowing Service!!!!

Using lawnmowingonline.com was an amazing experience. Ordering the service is easy and convenient and the landscapers were courteous and professional. I will be using this service again and again!

2016年7月6日
自発的なレビュー
5つ星のうち1の評価

$15 fee 3 weeks later

They charged a fee three weeks after the order. Meanwhile I order and pay for additional service. You guys suck.

2016年6月27日
自発的なレビュー
LawnMowingOnline.com ロゴ

LawnMowingOnline.com からの回答

Customer agreed to $15 early cancellation fee. Fee is in 3 locations: Cancellation page customer filled out, the Terms Of Service that all customers agree to before ordering and in the FAQs

http://www.lawnmowingonline.com/faqs.php#Q44

24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for?
A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel.

To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.

5つ星のうち5の評価

Fantastic Service

I was in a bind and needed my lawn tended ASAP. I'm so happy this service was there for me. They were fast and my lawn looks amazing. I'm using them from now on.

2016年6月17日
自発的なレビュー
5つ星のうち5の評価

Would Definitely Recommend!

What an amazing job! The service is convenient and reasonably priced with no hassle. The contractors are efficient, fast, and professional; they go above and beyond to give the best service possible..

2016年6月9日
自発的なレビュー
5つ星のうち1の評価

Consumer Protection

LawnMowingOnline.com advertises “Next Day Service” – False.
LawnMowingOnline.com advertises “No Contract” – False.
LawnMowingOnline.com advertises “ If the lawn was not mowed and the reason was not weather related you will be given a full refund.” – False.

Please join me, if you have cancelled your service request because no service was given and then charged $15.00 for cancelling, by reporting this company to the Federal Trade Commission for False Advertisement. Also, as a consumer, you have a right to dispute a charge for services not received, so do not hesitate to file your dispute with PayPal or your Credit Card, they both will be very happy to hear from you, even though LawnMowingOnline threatens people to send them to collections and court if you dare file a dispute.

2016年5月12日
自発的なレビュー
LawnMowingOnline.com ロゴ

LawnMowingOnline.com からの回答

Customer agreed to be charged early cancellation fee. Fee is in 3 locations: TOS that all customers must agree to before ordering, the FAQs, and on the cancellation page all customers fill out to cancel an order.

http://www.lawnmowingonline.com/faqs.php#Q44

24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for?
A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel.

To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.

5つ星のうち5の評価

Fantastic company!

This is a wonderful company! They exceeded all my expectations; they were on time, did a fantastic job and were fairly priced. I would recommend this company to anyone in the area looking for lawn care.

2016年5月4日
自発的なレビュー

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