Great service overall. Always available, great info provided, car was brand new with great spec. Car delivery was done very fast and Alex was extra supportive and considerate. I will use them again.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... もっと見る
企業が回答しました
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
企業が回答しました
Just had a car delivered by Ally (the second car in about 6 months) and I have to say his professionalism and attention to detail is impressive. He’s friendly and always kept me up to posted with clea... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
連絡先
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, 英国
- 03458901000
- info@lchltd.com
- lchltd.com
4.6
優良
868件のレビュー
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bullying people for money
I have a good friend who has had a very bad experience with this company and I know this company has provided a couple of friends with vehicles. They have been pressuring him for money and also they have stated that they still have his bank and card details and told him that they will be taking money without his consent from his account. I am in London and will be visiting this company to discuss this matter face to face. I would strongly suggest that you do not provide them with any personal details due to this situation. I have advised my friend to contact a solicitor and report this to the police as a fraudulent matter. They are nothing but bullies and they are trying to take money from hard working people. Scumbags. I am also going to report this matter to companies house and provide them with the emails that they are sending to my friend. I strongly encourage anyone to keep their distance from this company.
2025年12月30日
自発的なレビュー
LCH からの回答
Good evening,
Thank you for taking the time to leave us a review on behalf of your friend, and I am sorry to hear of their experience.
At LCH, we do not take the decision to raise charges lightly and these would only ever be raised in line with agreed terms and conditions, with our charges table outlined from the outset of the delivery.
With the information provided, I am unable to locate a specific booking to advise further. If your friend would like to discuss this in more detail, please ask him to contact our Customer Service team on 0345 890 1000.
Kind regards,
LCH
Failed to provide a replacement vehicle
I was contacted on Sunday and advised that a vehicle had been arranged and would be delivered to me on Monday at approximately midday.
Based on this confirmation, I made the necessary arrangements expecting the vehicle to arrive as scheduled. However, on Monday morning I received a further call informing me that the vehicle had been involved in an accident and was therefore no longer available.
I was then advised that no alternative vehicle could be offered and that my booking had been returned to BMW.
As a result of this late notice and lack of contingency planning, I was left completely without a vehicle, causing significant inconvenience and disruption. No suitable replacement or solution was provided, despite the short notice and the impact this situation has had on my commitments.
2025年12月22日
自発的なレビュー
LCH からの回答
Good evening,
Thank you for taking the time to provide us with feedback, following on from your recent experience with us. I am sorry to hear of the issues that occurred with your booking request.
When timeframes are provided, these are based on factors within our control (vehicle allocation, driver availability etc), however there can occasionally be situations entirely outside of our control.
I have taken a look into your booking and can see that the original vehicle allocated was scheduled for collection from its previous hire in the morning. Upon arrival, it was noted that there was accident damage which we had not been notified of, causing significant damage to the rear bumper of the vehicle and it was immediately taken off the road and into a BMW approved body shop for assessment and repair. Regrettably, due to booking volumes we initially did not have a suitable alternative to offer for the same day, however we would continue to source a suitable replacement after conversation with you.
We had offered a vehicle for delivery on the following day, which you declined due to the excess terms. We then offered an alternative which was eligible for the reduced excess option, however you had advised that your own vehicle was due to be ready for collection and therefore the hire was not required.
We do apologise for any inconvenience caused by this and we thank you for sharing feedback with us - We take all customer feedback seriously and will use your comments to help refine our communication and service delivery.
Kind regards,
LCH
LCH からの回答
Good evening,
Thank you for taking the time to leave us a review, following on from the delivery of your hire vehicle.
I am delighted to hear that Ally was able to assist you - we think he is great too, so I will be sure to pass along your kind comments.
Kind regards,
LCH
Ally from the LCH Scotland branch was…
Ally from the LCH Scotland branch was amazing. Went over and above to get the car to me. The handover was professional and polite.
2025年11月17日
自発的なレビュー
Ally delivered our Polestar 3 courtesy…
Ally delivered our Polestar 3 courtesy car punctually and professionally. He was very helpful and I would highly recommend him and the LCH company.
2025年11月1日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to leave us a review, following on from the delivery of your hire vehicle.
We are so happy to see your lovely comments regarding the service you received from Ally - I will ensure your comments are passed through to you, which I know he will be grateful for.
Kind regards,
LCH
Great service and Communications
Peter who dropped off my hire care was great at communicating about the drop off, very polite and well knowledgeable about the car. I could not have asked for more.
The actually boring of the car was very quick and easy… top stuff
2025年10月19日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with some feedback, following on from the delivery of the hire vehicle.
We are happy to hear you had such a positive experience with us! Thank you for your kind comments for Peter, we also think he is great. I will be sure to pass on your comments and I know Peter will also be grateful.
Kind regards,
LCH
LCH からの回答
Good afternoon,
Thank you for taking the time to provide us with a review following on from the delivery of your hire vehicle. We are delighted to see that you had a great experience with us!
I will pass your kind comment onto Alex.
Kind regards,
LCH
From the 1st call organising the hire…
From the 1st call organising the hire vehicle to the car drop off I couldn’t fault the service. Ally was very thorough with the handover, explained everything, called with an ETA and was very friendly. Would not hesitate to use LCH in the future if needed
2025年9月23日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to leave us some feedback after the delivery of your hire vehicle.
We are so happy to hear that you had such a positive experience with us. I will pass your kind comments onto Ally, who I know will be extremely grateful.
Kind regards,
LCH
Excellent customer service experience…
Excellent customer service experience and 5stars 🌟Alex delivered the perfect time.
2025年9月23日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to share your experience with us, following on from the delivery of your hire vehicle.
We always strive to go the extra mile, so I am delighted to see that this was reflected in your experience with our Customer Service team and with Alex. I will be sure to pass along your kind comments.
Kind regards,
LCH
Very disappointed with their service…
Very disappointed with their service finance staff absolutely rude will not listen to you. Would never use this company again. Would advise others to think twice before use
2025年9月19日
自発的なレビュー
We used this company on 2 occasions
We used this company on 2 occasions, and were very impressed with how quickly and efficiently they handled our replacement car. We were told exactly what time the car would arrive, and the man who brought it Mahmood was one of the nicest and friendliest guys we have ever dealt with. We would 100% deal with this company again, and would like to reiterate how great Mahmood was, he’s a real credit to this company.
2025年8月1日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide some feedback following on from the recent delivery.
We are delighted that you had such a positive experience, and that Mahmood was able to help you throughout the delivery process. I will be sure to pass on your very kind comments to Mahmood - we also think he is brilliant!
Kind regards,
LCH
LCH are excellent
LCH are excellent. Alex was fantastic on pick up. Outstanding service throughout!
2025年8月16日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for leaving us a review, following on from the delivery of your hire vehicle.
We also think Alex is fantastic, so we are glad to see you had the same thoughts! We will be sure to pass along your kind comments.
Kind regards,
LCH
Very responsive service and Ally was…
Very responsive service and Ally was very attentive and thorough in his handover
2025年8月15日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with your feedback, following on from the delivery of your hire vehicle.
We are really happy to hear you had such a positive experience with us! We will be sure to pass your kind feedback onto Ally, too.
Kind regards,
LCH
Great service
Great service , Peter gave full updates in delivery and very polite
2025年8月13日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with feedback, following on from the delivery of your hire vehicle, and for your kind words for Peter. I will ensure that this feedback is shared directly with him, too.
Kind regards,
LCH
Alex was an absolute pleasure to deal…
Alex was an absolute pleasure to deal with. Extremely courteous, friendly and professional. This is what customer service is all about. Thank you!
2025年8月12日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to leave us a review, following on from the delivery of your hire vehicle.
I am so happy to see that you had such a positive experience with us! I will share your kind words with Alex, which I know he will be extremely grateful for.
Kind regards,
LCH
BMW Assist avoid LCH Automotive
Important Advisory for BMW Assist Customers Regarding LCH Automotive
BMW Assist customers are strongly advised to decline vehicle hire services from LCH Automotive if offered, and instead request a vehicle from Enterprise Rent-A-Car.
Based on my experience, LCH Automotive ranks among the most poorly managed companies I have encountered. While their customer service representatives are courteous over the phone, the overall operation of the company is disorganized and inefficient. I would strongly recommend avoiding this provider.
LCH and Enterprise appear to be competing for BMW Assist contracts. In my case, Enterprise provided a significantly superior service and vehicle, delivering a BMW iX in place of the BMW i4 offered by LCH. Enterprise also accepted my company’s business group insurance policy, which covers any driver for any vehicle. In contrast, LCH refused to honor this policy and insisted I use their insurance, which carries excessive excess fees—£1,000 for general damage and £90 for minor issues such as wheel scuffs.
A major concern is LCH’s approach to vehicle damage. Their vehicles are often presented as luxury or premium, yet arrive in mediocre condition with visible damage. The driver who delivered my vehicle took particular interest in documenting every minor imperfection, claiming previous renters would be charged automatically via their card on file. This practice raises serious ethical concerns, especially as there is little evidence that the company repairs the damage it charges for.
In one instance, I was nearly charged for a superficial tyre scuff, despite the vehicle not having been driven and retaining the same mileage as at delivery. The mark in question was covered in tyre shine applied during the valet, suggesting it was not new damage.
Additionally, LCH’s vehicles are equipped with dash cams and tracking devices, including in-cabin monitors, which may raise privacy concerns for some users.
The vehicle handover process was unnecessarily lengthy—45 minutes to inspect the car on delivery and 30 minutes upon collection—even though the vehicle had not been used.
It is also worth noting that LCH drivers appear to be incentivized to identify and report damage, possibly through commission or penalties, which may explain their overly meticulous inspections.
Especially when it was the same driver who dropped the car off the day before who also picked it up!
In summary, I strongly advise BMW Assist customers to request Enterprise as their preferred provider. Enterprise offers better vehicles, more flexible insurance options, and a far more professional experience.
Recommendation: Avoid LCH Automotive.
2025年8月11日
自発的なレビュー
LCH からの回答
Dear David,
Thank you for taking the time to share your detailed feedback. I have also spoken with you personally to better understand your concerns and to talk through the points you raised in your review.
While I am pleased to hear you found our central customer service team courteous and helpful, I acknowledge that aspects of your experience did not meet your expectations. I appreciate you explaining your perspective on the vehicle handover process, insurance acceptance, and vehicle condition, and I have shared these points internally so we can review and improve our processes where possible.
During our conversation, I was also able to explain why your company’s fleet insurance wasn’t initially accepted, as it did not detail you specifically on the insurance document, and that some additional information was requested as part of our due diligence to ensure the vehicle, LCH, and you as the customer were fully covered. I appreciate and acknowledge that you have subsequently understood this reasoning.
We take all customer feedback seriously and will use your comments to help refine our communication and service delivery. Thank you for engaging directly with us and allowing us the opportunity to listen and learn from your experience.
Kind Regards,
LCH
They don’t like you finding damage!
Having had a car delivered after mine broke down, I was delivered a beautiful car with small signs of damage. While I appreciate things like this can happen, I was amazed that the delivery driver would not allow me to record this damage which resulted in me rejecting the vehicle.
Double check your car if you are hiring.
2025年8月7日
自発的なレビュー
Terrible company and customer service
I've had 2 experiences with this company and both have been very poor. Firstly, I had hired a replacement car to arrive that evening to get me home but they rang last minute to say it wouldn't arrive until the next day - not very good when I was 2 hours from home. Secondly, I spent 2 weeks arranging for a hire car and for it to arrive prior to 3 o' clock on the delivery day as I had to attend a meeting at 5 with a 2 hour drive. They rang me 1 hour before the delivery slot to announce it would be 2 hours late. I was offered compensation of £50 towards a taxi, which wouldn't even get me half way there. Took absolutely no responsibility for the impact on my day or work.
2025年8月4日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to leave us a review. We pride ourselves on going the extra mile and I am sorry to see that you did not feel this was the case. We welcome all feedback as it gives us an opportunity to identify areas for improvement.
I have taken a look into the history of both booking requests that you have referenced in your review. On the first occasion, due to the time that your booking was received, we were unable to facilitate a same-day delivery, and at your request the booking was cancelled for your Roadside Assistance Provider to seek alternative options for you, to get you mobile on the same day and back home.
With reference to the second booking, unfortunately there was a delay caused due to trains on this day which impacted the arrival time of our driver. Once a delivery is confirmed, the only way that these timings would be changed is if something occurs entirely outside of our control and is unforeseen, such as delays with public transport or an accident/road closure enroute. If delays are unavoidable, we strive to provide as much notice of this as possible and I can see that you were given between 1 and a half to 2 hours notice.
We do however completely understand that you would have placed reliance on the timings provided and apologise for the inconvenience that occurred due to this unforeseen delay.
If there is anything that you would like to discuss in any more detail, please contact our Customer Services team on 0345 890 1000 and we will be more than happy to look further into this for you.
Kind regards,
LCH
Great experience so far with LCH
Great experience so far with LCH, covered my cost for my taxi home and then delivered my cover car promptly the next morning.
Gavin was great, 👍🏽
2025年7月31日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to leave us a review following on from the delivery of your hire vehicle.
We are happy to see that you've had such a great experience with us! Thank you for your kind words about Gavin, I know he will be very grateful for this feedback.
Kind regards,
LCH
Really impressed with the prompt…
I was really impressed with the prompt delivery of our courtesy car. Our car unexpectedly needed to stay in the garage a few days longer, within about 4hrs Ally was on his way from Glasgow to drop off the car. Ally arrived on time with a brand new car, he was polite, friendly and explained everything in detail resulting in a seamless handover. Wouldn’t hesitate to recommend!
2025年7月25日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to leave us a review following on from your recent experience with us.
We are so happy to see that you had such a positive experience with us and we will be sure to pass your kind comments on to Ally - we think he's great, too!
Kind regards,
LCH
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