Great service overall. Always available, great info provided, car was brand new with great spec. Car delivery was done very fast and Alex was extra supportive and considerate. I will use them again.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... もっと見る
企業が回答しました
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
企業が回答しました
Just had a car delivered by Ally (the second car in about 6 months) and I have to say his professionalism and attention to detail is impressive. He’s friendly and always kept me up to posted with clea... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
連絡先
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, 英国
- 03458901000
- info@lchltd.com
- lchltd.com
4.6
優良
868件のレビュー
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and efficient
Ally managed to get the hire car to me very quickly within a couple of hours of the issue with my car being reported. Ally was on time to meet me and gave me a thorough detailed review of the car and what I should be aware of.
2025年7月24日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to leave us a review following on from the delivery of your hire vehicle.
Customers are at the heart of everything that we do, so I am delighted to see that this was reflected in your experience with us. I will pass your kind comments on to Ally.
Kind regards,
LCH
Gavin has been really helpful and a…
Gavin has been really helpful and a pleasure to deal with. An asset to the company.
2025年7月16日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to leave us a review, following on from the recent delivery of the hire vehicle.
We are delighted to see that you had such a positive experience with us, and I will be sure to pass your kind comments on to Gavin.
Kind regards,
LCH
Great experience
Great experience - was contacted early in the day by one of the team to confirm the car model and time for delivery and the driver Ally called me throughout the day to update me on timing for his arrival and was then able to perform the handover swiftly but thoroughly to enable me to get to my next appointment.
2025年7月14日
自発的なレビュー
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Brilliant handover
Brilliant handover, seamless and very easy gavin was very friendly
2025年7月9日
自発的なレビュー
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Thanks to Alex for great handover
Thanks to Alex for great handover. Clear and friendly service
2025年7月7日
自発的なレビュー
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Great car with very professional staff
Great car with very professional staff. Thankz
2025年6月25日
自発的なレビュー
LCH からの回答
Thank you for your positive feedback. Kind regards,
LCH
Great Service
Great, service, great car, made having a courtesy car a very easy experience.
2025年6月30日
自発的なレビュー
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Great experience
Great experience. The handover was seamless, well communicated and handled thoroughly and courteously by the agent. The car itself was new and well valeted. I would have preferred to have been present at the check out but that was outside of LCH’s control.
2025年6月27日
自発的なレビュー
LCH からの回答
Thank you for your positive feedback. Kind regards,
LCH
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Excellent customer service
Excellent customer service. My courtesy car was delivered promptly to my home, collection was easy to arrange and I got to drive a Polestar 4 😊
2025年6月26日
自発的なレビュー
LCH からの回答
Thank you for your positive feedback. Kind regards,
LCH
Polestar 4 Hire
Great communication, prompt and efficient delivery, excellent follow-up. Thank you
2025年6月24日
自発的なレビュー
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
LCH からの回答
Thank you for your positive feedback. Kind regards,
LCH
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Professional and courteous
Very professional and courteous. Very good service at all times. Friendly drivers.
2025年6月27日
自発的なレビュー
LCH からの回答
Thank you for your positive feedback. Kind regards,
LCH
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Went to Thomas & spicer for a tyre…
Went to Thomas & spicer for a tyre replacement as always staff very helpful and polite and very efficient would recommend them to all .
2025年6月25日
自発的なレビュー
LCH からの回答
Thank you for your positive feedback. Kind regards,
LCH
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided.
Regards, LCH.
Outstanding experience
LCG provided an excellent and professional service. Both the delivery and collection were carried out exactly within the allocated time slots, making the entire experience smooth and hassle-free. I would not hesitate to hire a car from them again in the future.
The car was delivered by Dorin, who was polite and extremely helpful. It was later collected by John and Alex, both of whom were friendly, respectful, and professional throughout.
The overall customer service experience was outstanding.
Ali
2025年6月18日
自発的なレビュー
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided.
Regards, LCH.
Courtesy car delivered by Alex
Courtesy car delivered by Alex. Perfect time in the morning allowing me the rest of the day to myself - no waiting around. Alex was very polite and informative, running me through the key differences in the courtesy car and highlighting particular details I should be aware of. Overall very happy with the service.
2025年6月14日
自発的なレビュー
LCH からの回答
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided.
Regards, LCH.
Extremely ridiculous charges for minor…
Extremely ridiculous charges for minor scuffs
2025年5月19日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to leave us with a review, and I am sorry to see that your experience with us has not been as positive as we strive for.
Unfortunately, with the information you had provided I have been unable to locate your booking with us so am unable to respond specifically.
In general terms, we do not take the decision to raise an invoice at the end of the hire lightly. We are proud of maintaining our fleet of vehicles to the highest quality, and regrettably on occasion there are damages that we have no choice but to charge for. We are transparent about any potential financial liability from the outset of the delivery call, and all rental agreements contain a table of charges for specific damage - eg for damage to an alloy, damage to windscreen, PCN/toll fines to name a few.
If you would like to discuss any damage invoices raised at the end of your hire, please contact us on 0345 890 1000 and ask to speak with our Fleet team.
Kind regards,
LCH
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