Great service overall. Always available, great info provided, car was brand new with great spec. Car delivery was done very fast and Alex was extra supportive and considerate. I will use them again.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... もっと見る
企業が回答しました
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
企業が回答しました
Just had a car delivered by Ally (the second car in about 6 months) and I have to say his professionalism and attention to detail is impressive. He’s friendly and always kept me up to posted with clea... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
連絡先
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, 英国
- 03458901000
- info@lchltd.com
- lchltd.com
4.6
優良
868件のレビュー
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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They charge ridiculous for minor scuffs…
They charge ridiculous for minor scuffs and bear in mind their insurance excess is £1000+
2025年5月22日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to leave us a review, and I am sorry to see that your experience with us was not to the standard that we strive for.
From the information provided, I am unable to locate your specific booking to advise further. However, generally speaking, we provide hire vehicles on behalf of vehicle manufacturers, whilst your own vehicle is in for repair. At the point of confirming delivery of the replacement vehicle, our Customer Service team go through the excess options on the vehicle and advise customers of the standard excess, which is the maximum liability in the event of the replacement vehicle being involved in an accident or being returned with damage.
The delivery agreement contains our terms and conditions of the hire, along with a table of charges which states the maximum liability for specified damages - eg damage to an alloy.
All vehicles are inspected by our Fleet Quality team once they return from hire, to ensure that we are maintaining the best quality of vehicles and to ensure that damages are addressed and repairs arranged swiftly. Unfortunately, sometimes damages are to an extent that we have no choice but to charge for these, however we are always transparent with any potential cost liability.
If you would like to discuss your specific hire and invoice in further detail, please do call us on 0345 890 1000, and ask to speak with the Fleet Quality Controller, who will be more than happy to assist.
Kind regards,
LCH
CANT GIVE THEM ZERO STARS
I can’t give it zero stars unfortunately.
I dropped the vehicle off in perfect condition. Almost a week later, I am being charged for some damage. There was no sign off on delivery, and could have happened at any time following drop off.
I contested it, they called me and said they would look into it. Then took the money directly from my card without any further contact minutes later.
Will never use, will put in a complaint to Polestar who’ve used them, and look at court proceedings.
2025年4月25日
自発的なレビュー
LCH からの回答
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing it to our attention. Please be assured that our Complaints Team is currently investigating your concerns relating to the damaged vehicle and charge, and will be in touch with you directly to discuss the matter further.
We appreciate your patience in the meantime.
Regards, LCH.
Excellent service, driver very professional and a lovely car
My 18 month old BMW iX had a complete failure when I was 120 miles from home. BMW assistance took me to the absolute worst dealership I have experienced. We were pretty fed up. Then LCH were hired by BMW to provide a courtesy car. It was just a genuine relief. The customer service was brilliant. Very responsive by email. A black BMW iX was delivered to us and we got home. My own car languished for two weeks in the dealership but we were able to keep the replacement. After my car was delivered back to me for some reason, despite them checking the postcode for my home address BMW terminated the hire 120 miles away where we had picked the car up from. This meant when the poor driver from LCH rang to say he was about to get on a train in Guildford and would be with us in 30 mins we had to break it to him that we lived in mid wales!
LCH were straight on it and despite cancelled trains the intrepid driver made it to us by uber from Newport. Handover was smooth and efficient. An absolutely first class experience. Unlike the BMW dealership!!
2025年2月24日
自発的なレビュー
LCH からの回答
Good Morning,
Thank you for taking the time to leave a review. We are very glad we managed to turn your breakdown experience around - and thankyou for your patience with the collection.
Kind Regards, LCH.
Be cautious this company damaged the…
Be cautious this company damaged the wheel of the hire car and is trying to charge me!
See the images of the wheel image I took at drop off and the image they have sent me. See for yourself. Note the surface car was parked on in one image and in the other. So not the same location!
Telling me my evidence is inconclusive!
See my Google review as cannot upload photos here
Just looked at the other 1 star reviews- please read them, this is a common tactic it seems. I'm wondering if they have other cars and the damage may have even been from on of them. Fraudulent activity.
Beware!
2025年2月6日
自発的なレビュー
LCH からの回答
Good morning Simon,
Thank you for taking the time to leave a review, and I am sorry to see that your experience with us was not to the standard that we would have hoped for.
I can see that you have raised a formal complaint, which is currently being investigated by our complaints team. They will formally respond to your complaint directly.
Kind regards,
LCH
This company will rip you off and make…
This company will rip you off and make up damage you have not caused beaware
2025年1月22日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to share your feedback with us. We regret to hear that your experience with LCH did not meet your expectations.
Please be assured that we conduct thorough inspections of all vehicles upon both delivery and collection following each rental. Any existing damage is carefully documented on a vehicle blueprint, which is included in the rental agreement and signed by customers at the time of vehicle handover. This is a standard industry practice to ensure transparency.
In the event of damage being identified upon collection, we follow our established procedures which involves noting down any damage with supporting photographs and invoicing accordingly for the vehicles repair.
If you have any further concerns or questions, please do not hesitate to contact us directly.
Kind regards,
LCH
Excellent service from LCH
Excellent service providing a replacement vehicle for BMW breakdown. Nice quality vehicle. Their driver [Ally] kept me informed on progress and was extremely helpful during the handover process.
2024年12月31日
自発的なレビュー
LCH からの回答
Thank you for taking some time to leave us feedback on your recent hire. We are glad our service met expectations, and will be sure to share this with the team involved in your hire.
Regards, LCH.
The best driver James in the world
The best driver James in the world
Informed me all the way
Brought the vehicle cleaned and spoken to me in the professional manner
2024年12月29日
自発的なレビュー
LCH からの回答
We love James too, and will be sure to share your kind words with him! We are glad to hear that our vehicle and service met expectations too.
Kind Regards, LCH.
Alan who dropped car off was polite and…
Alan who dropped car off was polite and professional. Explained everything in detail to me and made sure i was happy before left. 5*****
2024年12月31日
自発的なレビュー
LCH からの回答
Good Evening,
Thank you for your feedback on our driver. Your review will be shared with Alan.
Kind Regards, LCH.
LCH BMW
Gavin called to let me know a time and dropped the car off in plenty of time for my appointment I needed to be at. Car was in perfect condition and hand over quick and easy.
2024年12月31日
自発的なレビュー
LCH からの回答
Hello,
Thank you for taking the time to leave LCH some feedback. We appreciate your review, and will pass your feedback onto Gavin too.
Kind Regards, LCH.
I found Dave to be professional and…
I found Dave to be professional and likewise very personable.
He ran through the entire process of handing the car over very clearly which was invaluable.
First class
2024年12月30日
自発的なレビュー
LCH からの回答
Thank you for taking the time to leave a review. We are glad to hear the driver's handover was efficient, and will share your kind message with Dave.
Kind Regards, LCH.
LCH からの回答
Thank you for taking the time to leave some feedback on your hire. We will ensure Alex is made aware of your kind words.
Kind Regards, LCH.
Customer service first Class
Had a nitemare with the car breakdown at Xmas but Ally from LCH made this so much better and helped Xmas that bit better !
Car troubles contact LCH and ask for Ally first class service , professional and reliable
Thanks
Thomas @
Glasgow
2024年12月27日
自発的なレビュー
LCH からの回答
Good Evening,
We are glad to hear that Ally helped alleviate some of the stress you encountered with a breakdown over the holiday period, and thank you for taking the time to leave some feedback.
Kind Regards, LCH.
Excellent service from start to finish
Excellent service from start to finish. Ally called me to say he’d be dropping the car off (which was in immaculate condition) earlier than agreed and took me through a very simple and seamless process. 5 stars from me
2024年12月28日
自発的なレビュー
LCH からの回答
Thank you for taking some time to leave a review for us. We are glad to hear the process was smooth for you!
Regards, LCH.
Had a hire car dropped off from John R
Had a hire car dropped off from John R, was a lovely pleasant man. Company great all round would certainly recommend.
2024年12月28日
自発的なレビュー
LCH からの回答
We agree - John is lovely! We are glad you had a good experience with us at LCH, and would like to take the time to thank you for leaving some feedback.
Kind Regards, LCH.
LCH からの回答
Thank you for taking the time to leave us a review. We are glad to hear you had a positive experience with your delivery. Regards, LCH.
LCH からの回答
Good Morning, Thank you for taking some time to leave us feedback on your recent hire. We will ensure your review is shared with Mahmoud.
Regards, LCH.
Steven H dropped the car
Steven H dropped the car. Great guy very personable and very talkative and professional…. Talked me through the car/ process / details. Top guy. Can’t fault him at all. Pleasure to have met him. He’s a credit to the business!
2024年12月23日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide feedback based on your recent experience with us. Our customer service and transport teams strive to ensure that they work with our customers to streamline the hiring process and that all availability is explored to offer our customers the most appropriate vehicles. I am happy to see that this has been reflected throughout the course of your hire.
Kind regards, LCH
Alex has provided great customer service
Alex has provided great customer service
2024年12月23日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Alex, I will pass on your kind words to him.
Kind regards, LCH
The cars amazing and the gent that…
The cars amazing and the gent that brought it was very helpful and thorough harnish I think his name is Thankyou
2024年12月20日
自発的なレビュー
LCH からの回答
Hi, Thank you for your feedback - we think Harnish is great too! We will be sure to pass your comments onto him.
Regards, LCH.
Alex was very nice and the general…
Alex was very nice and the general customer service of company is good, recommend LCH.
2024年12月21日
自発的なレビュー
LCH からの回答
Good Afternoon, Thank you for your feedback, we are glad you have had a smooth experience with us.
Regards, LCH.
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