Leaders - Brighton Western Road レビュー 

37
•
TrustScore 5段階評価の4

4.0

Western Road 119-120, BN1 2AD Brighton, England, GB

•

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Pleasant experience working with leaders. handled any maintance promptly and with no issue. I didn't interact with them much but I guess that's a good thing. overall good experince

5つ星のうち5の評価

Leaders Estate Agents handled the sale of my Flat in Brighton. It was a long, drawn out process with unforeseen complications. But Spencer, Tegan and Elysia stood by my side and sorted out all the pro... もっと見る

5つ星のうち5の評価

Just wanted to leave a thank you for Matthew Jelley at Leaders on Western Road, the most helpful team member I’ve come across, he went out of his way to provide information that I needed after I had e... もっと見る

企業が回答しました

5つ星のうち5の評価

From our first dealings with Josh and his team, all the way through until our property finally sold, we were very impressed with the level of service and all the help and advice we were given. We coul... もっと見る

企業が回答しました


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Brighton Western Road について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • Western Road 119-120, BN1 2AD, Brighton, England, 英国

4.0

ほぼ満足

TrustScore 5段階評価の4

37件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(37)

過去12か月のレビュー数: 2,517件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

The worst kind of service

The worst kind of service, scamming and trying to get tenants pay for everything. Untruthful such a waste of time. Glad I moved out!

2024年12月3日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Karline

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち5の評価

Great team

Great team! Coming from an horrible experience with competitors, I can say that Leaders are very professional and helpful.

2024年9月25日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Mozane

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Excellent end of tenancy service…

Excellent end of tenancy service received from Courtney Kent at Leaders. Courtney was very helpful and professional and facilitated a stress free process, thank you.

2024年9月25日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Susan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Courtney a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Service beyond compare

Quite simply THE BEST ESTATE AGENT service, we have ever experienced

2024年7月25日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Teresa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Leaders Brighton - 10 10 would recommend

From our first viewing with Keith, through the offer process with Kay and the sales progression with Kassandra we have been super impressed with Leaders.
They have kept us well informed at all stages, been helpful, concise and pro active. I can't recommend them enough - thank you all 😍

2024年6月28日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Mel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving The team especially Keith , Kay and Kassandra a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Rebecca Jones was always very helpful

Rebecca Jones was always communicative and helpful. She sorted out the issues that arose from the tenancy well.
And the Leaders agency always communicated clearly and on time.

2024年4月17日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Chris Mills

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち1の評価

Unfortunately one of the worst estate…

Unfortunately Leaders Hove is one of the worst estate agents I have dealt with as a tenant and the landlady also removed property management with Leaders due to consistent miscommunications, failing to deliver on management services multiple times, still have not received deposit which landlady has approved - again due to poor management and lack of proactiveness, £2000 deposit so it’s no small amount. Really is a terrible estate agent.

2024年4月17日
自発的なレビュー
5つ星のうち1の評価

Leaders service has deteriated in…

Leaders service has deteriated in recent months. Our tenant is constantly being advised her rental is late when she has paid and produced receipt. Landlord is receiving rental late and this month over 10 days late. Leaders need to improve communication, processes and service.

2023年10月10日
自発的なレビュー
5つ星のうち5の評価

Just wanted to leave a thank you for…

Just wanted to leave a thank you for Matthew Jelley at Leaders on Western Road, the most helpful team member I’ve come across, he went out of his way to provide information that I needed after I had ended tenancy through them in order to supply another company with information. I’m very grateful for his hard work and perseverance especially as this was after business with leaders had finished. Thank you Matthew! You really made a difference for me.

2022年12月16日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Gemma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち1の評価

I let leaders manage my rental property…

I let leaders manage my rental property and they fail to check up on their repairs, they charged me over £100 for someone to put some sealant around the bath, it was a shocking job and my six year old grandson could have done better, they failed to resolve issue and I had to do it myself in the end, not what one would expect from a large company such as leaders, but looking at the reviews on here it is sadly normal.

2022年1月2日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Roger Jones,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

5つ星のうち5の評価

We recently dealt with the sales team…

We recently dealt with the sales team at Leaders Western Road when purchasing our new flat. Our experience was very positive throughout and although there was a change of staff initially, each of the people we encountered at the branch who helped us along the way were all courteous, professional and a genuine pleasure to deal with. Our thanks to Luke especially who was only too happy to help with any query, going above and beyond when needed, dealing with matters extremely promptly in a calm manner.. we always had complete confidence in trusting him to get things done. Thank you :)

2022年9月30日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Yve

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち1の評価

I called up to ask to view a property…

I called up to ask to view a property for £895 . The person who answered was very rude and insensitive the way he spoke. He told me I can’t view the property unless I earn 28,000 a year even with a permanent contract.

If he had explained well that’s going to be fine but I can’t even remember stuff work even in the council earn this a year in some departments as I am aware of, I have no idea if that’s how everyone be able to rent no one can, anyway awful service how so ever rude and asking you to pay upfront while you have permanent contract and 100% afford the property monthly

2022年9月29日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Abdul Alharbi,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

5つ星のうち5の評価

I sold my flat through Leaders

I sold my flat through Leaders. They were very helpful and professional. I got an offer within hours of the advert going live. I have now successfully sold the flat. Thank you to Kay and her team.

2022年5月7日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Dear Tom,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Molly at Leaders Western Road Brighton…

Molly at Leaders Western Road Brighton worked really hard to find a good tenant for my one bedroom flat at the 7 Dials, and kept me informed throughout the letting process. A great experience.

2022年4月1日
自発的なレビュー
Leaders  - Brighton Western Road ロゴ

Leaders - Brighton Western Road からの回答

Good morning

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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