Leaders - Chichester レビュー 

32
•
TrustScore 5段階評価の4

4.1

3 Northgate, PO19 1BA Chichester, GB

•

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Chloe Keeping is my 5th property manager(!) I have had since moving into Tollhouse Close 3 years ago and she has been, without doubt, the most helpful and responsive manager I have had in that time.... もっと見る

5つ星のうち4の評価

I have only had Chloe Keeping as my property manager for a short while but so far she has kept me in the loop on problems with my property which has not always been the case. Thank you Chloe.

5つ星のうち5の評価

Recently had to report a maintenance issue. Tino from Chichester Leaders guided me through the whole tech-heavy reporting process. She was brilliant. She liaised between me, the contractors & the m... もっと見る

企業が回答しました

5つ星のうち5の評価

I would like to say thank you Property Manager Chloe for all her hard work. Reported an issue and it was resolved within the possible time. Thank you.


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Chichester について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • 3 Northgate, PO19 1BA, Chichester, 英国

4.1

ほぼ満足

TrustScore 5段階評価の4

32件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(32)

過去12か月のレビュー数: 2,517件

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5つ星のうち1の評価

1 year of reported structural damage not being fixed

Reported our back doors had rotted with a 6x8cm hole in the bottom right where the wood had broken away along with a cracked window in our kitchen in March 2022. The landlady, sent out two contractors to quote and then we never heard a thing and it was one excuse after the other (landlord on holiday/weather not good enough) and we were patient. We started chasing it up again regularly with no update. It got to the point where rain was coming into the house through the gaps in the door where the wood had rotted and when we asked about it, they sent round the same two contractors for quotes as they did when we first reported it but then we were told that the land lady didn't like the quotes so nothing was done. The land lady had said that she would arrange her own contractor but still nothing. We have always paid rent and looked after the place, even fixed up the garden as it was terribly overgrown when we moved in and all they care about is getting their money. We are now 1 month shy of it being a year since we reported the structural damage and we are not any closer to having the issue resolved.

2023年2月2日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Es,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

5つ星のうち1の評価

Property management hub based at…

Property management hub based at Chichester , the HOC is Abysmal!!! She lies and misleads Landlords which they are paying for the service from the LRG group it’s no wonder most of the team have left and Landlord’s are leaving since she started managing end of 2021 . Senior management is terrible , the contractors you are forced to use are just terrible also . The service is just disgusting .

2023年1月3日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Anonymous,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

5つ星のうち1の評価

A great start, but big let down

A great start and competitive fee quotation, however after the first few viewings we had to chase Leaders for updates. After 13 weeks and no viewings in the previous month we cancelled and went with another agent.

2022年7月23日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Alexis James Brooker,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

5つ星のうち5の評価

Nicola Frankland at Chichester Leaders…

Nicola Frankland at Chichester Leaders has provided prompt, professional support and is always willing to pursue any concerns I have as Landlady. If she’s unable to help she will ensure that she can find the answer and get back to me.

2022年7月20日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Marianne,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Superb staff especially the manager…

Superb staff especially the manager there Sarah Cawley - keep it up guys - they have not and do not forget the immense power of customer service - highly recommended xxx

2022年6月9日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

A landlords opinion

We have been renting out our property for many years and have found Leaders and in particular Sarah Cawley to be very efficient and helpful especially when we have had the occasional problem when tenants leave. Leaders have always managed to find new tenants quickly with a minimum of time leaving the premises unoccupied.

2022年5月25日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Tony,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

First Class Service

As a tenant, I have rented a property through Leaders Chichester for almost 4 years.
Their service, communication and responsiveness has been excellent throughout.
Sarah Cawley in particular has been first class. I would recommend her and her team if you are looking for a property to rent.

2022年5月20日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear David,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Excellent service!

Excellent service!
I have now come to the end of my six month tenancy at the Hornet in Chichester and I remain very pleased with the support and service provided by Leaders and by Charlotte Parry, Property Manager, in particular. Whenever an issue has arisen during my tenancy, she has responded quickly and dealt with the situation efficiently and effectively. Her sense of cutomer care is excellent, maintaing contact with me to ensure that, first of all, I was settling in ok and now that I am at the end of my time in the apartment. guiding and advising me on the proper procedures and documentation involved so that I can leave confident that everything necessary has been done. Charlotte combines very effectively her experience and her skills to make me feel confident that all is going well. Thank you,

2022年5月18日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Iain,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Excellent Service

We have been extremely pleased with Leaders management of out properties. Sarah Cawley especially keeps us up to date with tenant movements and has found new tenants promptly when a notice to leave has been given. She is always ready to help with any queries, large or small. Excellent service.

2022年5月18日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Jacqui,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Sarah Cawley, Leaders

Recently we have had a number of issues arise affecting our two rental properties. Sarah Cawley of Leaders in Chichester manages the properties on our behalf. We have been very impressed by her professional manner and the efficient way in which she has dealt with these problems. It is a pleasure to deal with her.

2022年5月16日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Derek,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

My experience as a tenant with Leaders…

My experience as a tenant with Leaders has been over the past 6 1/2 years and I can honestly say they have always provided a prompt service when needed. Sarah Cawley has been my main point of contact regarding maintenance of the property I rent and I am always happy to speak with her as she resolves any issues with a caring and professional attitude. Would highly recommend as an agent from a tenant’s perspective.

2022年5月13日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Angie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Good service from Leaders

I chose Leaders because you are already letting the property and so you have all the details.
Getting the property on the market to sell happened quickly and smoothly.
All good!

2022年4月28日
自発的なレビュー
Leaders  - Chichester ロゴ

Leaders - Chichester からの回答

Dear Steve,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,

Customer Care Team

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