Staff at Leaders were really great; although our chain went through some lumps and bumps (none of which were the fault of Leaders) Steve was really Proactive and offered really open, honest and frequ... もっと見る
企業が回答しました
所在地
所在地を変更2-4 Headgate, CO1 1NT Colchester, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Leaders have been my letting agent for many years and they are a good company to choose to let your property through. Julie Preston is my lettings manager/liaison/help and has been there from the star... もっと見る
I have used Leaders in Colchester to manage a couple of properties for several years and Rob Perry has always been my main contact. I have not experienced any problems that he hasn't been able to s... もっと見る
Rob Perry Rob came in person to investigate a complaint, which I was happy about and very commendable of him. He responds and offers solution to any enquiry/complaint I raise as a tenant. Rob h... もっと見る
企業情報
Leaders - Colchester について
当該企業による記述
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
当該企業による記述
- Whether you are looking to sell or let your home, our teams are on hand to help.
連絡先
2-4 Headgate, CO1 1NT, Colchester, 英国
4.2
ほぼ満足
150件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I'd like to say thank's to…
I'd like to say thank's to Leaders...professional, serious and always there.Many thank's to Toby ,he is dedicated and always there to sort problems.Highly recomand Leaders!!!
2023年3月1日
自発的なレビュー
Leaders - Colchester からの回答
Dear Vladimir
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
MINUS 5 star rating …avoid this Co
If we could give a -5 star rating for Leaders Colchester we would .
We were provided with tenants that should never have passed referencing as the “employment contract” was just a piece of paper that stated the tenant could work if they so wish .There was also a catalogue of omissions and misinformation concerning the tenants before the tenancy started.The tenants had never rented before and within eight weeks of moving in have flooded the house …Please avoid Leaders Colchester if you want to save time and extreme expense .Diabolical customer service
2022年12月9日
自発的なレビュー
Leaders - Colchester からの回答
Dear Paul H,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Very helpful staff
The biggest challenge was unavailability of staff on the phone when needed - due to local staff shortages. Usually a call back - prompted by head office - came through within 24 hrs. Once on the phone, staff were efficient, professional and very pleasant and competent.
Taking the property off the market was helpfully suggested by the branch whilst property improvement issues were addressed.
2022年9月8日
自発的なレビュー
Leaders - Colchester からの回答
Good afternoon,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Leaders Estate agency breaks deposit law. See you in court.
The local office staff at Leaders failed to resolve the issue and informed me that there was nothing they could do for me as my deposit is now not insured. They failed to do their jobs 3 years ago.
So: My landlord and agent (Leaders) should have provide me with proof of protection within 30 days from the date they transfered the deposit. This was never actioned and they (Leaders) and the Landlord have broken the law. See you all in court then explain to your boss how you failed and broke the law.
2022年8月22日
自発的なレビュー
Leaders - Colchester からの回答
Dear Mr G Warne,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
I cannot believe leaders have any good…
I cannot believe leaders have any good reviews. In my experience they are complete swindlers, will deny you your basic rights and lead you to believe you are forced to pay extortionate rent increases or you’ll be kicked out. As for the manager of the Colchester branch, Pryke really lives up to his title. I would pay money to never have to deal with this shoddy company again. Never again leaders!!
2022年3月15日
自発的なレビュー
Leaders - Colchester からの回答
Dear Sade
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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