Leaders - Crewe レビュー 

86
•
TrustScore 5段階評価の4

4.2

223 Nantwich Road, CW2 6BY Crewe, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Charlotte Brassington, Property manager is very helpful and deals with an issue very quickly. I am a tenant and I’ve been having an urgent issue since last evening. I reported the issue online early t... もっと見る

5つ星のうち5の評価

What a fab team at the Crewe Office of Leaders. They found me a tenant in 4 days, at one of the hardest times of the year, just before Christmas. A leading estate agent in Newcastle had not found... もっと見る

5つ星のうち1の評価

Leaders at Letting Landlords down. Whilst having properties 'managed' by Leaders I had nothing but problems and if they weren't caused by Leaders...they definitely made them worse. Staff were ve... もっと見る

企業が回答しました

5つ星のうち5の評価

Joanna Lawrinson went above and beyond to help resolve an alarm issue in our home. My child is autistic and was melting down over the constant bleep noise. Joanna got the problem delt with swift... もっと見る


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Crewe について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • 223 Nantwich Road, CW2 6BY, Crewe, 英国

4.2

ほぼ満足

TrustScore 5段階評価の4

86件のレビュー

5つ星
4つ星
3つ星
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1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(86)

過去12か月のレビュー数: 2,517件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent to deal with

Excellent To deal with through the journey. Very, very pleased . Definitely recommend this company to anyone. My last estate agent in Stoke was a nightmare

2022年12月15日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Helpful as always Charlotte Brassington

Despite the appointment of the annual gas safety inspection has already been booked , Charlotte helped me to arrange another one due to not being home on that day.
She got in touch with the engineer to find the perfect time for everyone. The issue has been sorted in few hours.
It is really important for us to being informed all the time about any action that requires enter into our property, even if we are not own it but renting it.
Leaders always informs us! Keep up your great work!
And thank you Charlotte for your cooperation.

2022年11月17日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Anita

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Charlotte and the team in…

Charlotte and the team in Crewe/Nantwich are a pleasure to work with and communication is always clear. Keep up the great work.

2022年11月14日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Steve

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

As always charlotte brassington was…

As always charlotte brassington was helpful understanding I don't have problems and if time comes to move I wouldn't go with anyone else as they understand my situation ie my disability.

2022年11月14日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Carole

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Professional and friendly service

Been using Leaders for a number of years to rent out our property. Joanna Lawrinson from Crewe has been our property manager and always a pleasure to liaise with. If ever there was an issue to be looked into, Joanna would investigate and come back with options providing regular updates. Very professional service from Joanna!

2022年11月14日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear James

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

property manager

Our property manager Joanna Lawrinson has been extremely helpful and patient with us. We are extremly grateful for everything she has done! :)

2022年11月4日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Katy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Awesome Customer Service

I would like to say thanks to Charlotte Brassington for dealing with my query quickly and efficiently. Response to my emails were always friendly and professional. My query was resolved quickly too which made me very happy.

2022年8月10日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Mark,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち2の評価

They didn’t know where my keys were…

They didn’t know where my keys were when moving, they didn’t provide me with all my keys I’m still missing my letterbox ones, wasn’t provided with my codes for the gates either. Was never told when Alyson was off so could never have communication with her or the seller.

2022年8月6日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Owen,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

5つ星のうち5の評価

Service with a smile

Have been a tenant in a property managed by Leaders Crewe and Nantwich branch for 18 months. Nothing has been too much trouble for Jo Lawrinson who has always dealt with any problems cheerfully and efficiently. Would be happy to recommend Leaders to anyone.

2022年7月26日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Ian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

5つ星のうち5の評価

Straightforward and honest sales department.

Straightforward and honest, happy to advise therefore making the procedure satisfactory.

2022年7月26日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Maggie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

5つ星のうち5の評価

Leaders Crewe branch

Leaders Crewe branch
Jo has been amazing, after months of dealing with a problem tenant, she has organised and project managed a complete overhaul of our property, with a quick turnaround and impressive results. Friendly, professional service, I would definitely recommend the landlord fully managed service.

2022年6月10日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Lisa,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

First Time Landlord

I have 2 tenanted properties and Jo at the Crewe Office has been a superb support for me. She is efficient, polite and helpful. For a first time landlord, this is so reassuring.
I would not hesitate to recommend her, or Leaders.

2022年5月4日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Hazel,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Amazing 🥰🥰🥰

So far so good a amazing team at the crewe branch very friendly and helpful even answering my daft questions, always a phone call away. Thank you

2022年3月30日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

I’ve been with leaders for sometime and…

I’ve been with leaders for sometime and various account managers the current one being Jo L . She’s really on top of my account and handles everything promptly and professionally thanks Jo for the great service level .100% recommended

2022年3月29日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Phil,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Review for Jo

Issues with the kitchens extractor fan was resolved very quickly thanks to Joanna Lawrinson at the Crewe branch receiving the report and then organising for this to be fixed. We’ve also had issues with lady bugs getting in a window but these seem to have subsided which Joanna offered her advice on which was much appreciated. Whenever I’ve had an issue she’s always been there and helped so thanks Joanna.

2022年3月23日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Tony,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

JO and Chelsea Leaders Crewe

This company has the best employees and also best estate agents in the whole of UK. I moved my family from London to Crewe because of my Job transfers. Their staffs are always very helpful especially Chelsea and JO. Jo is the property manager of my rented house, anytime I have problem in the house she always get it sorted ASAP. Very easy to approach and she possess a good customer relations. Chelsea.. wow.. from the front door that I walk into the leaders hub, she made me felt like I'm home already. Very welcoming words can't express the service I received from both. I just want to say thank you to them. The referencing was smooth.

2022年3月17日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Adefemi,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

My move has been wonderful!

My move has been wonderful!

Totally hassle free and Leaders have gone above and beyond 🏡💜🗝

I would like to give a special mention to Property Manager - Jo Lawrinson, who went above and beyond in customer care and stopped by after she finished work to drop something off for me at my new home.
She is so kind, friendly, warm and professional; and has continuously made sure i'm settled in my new home, and that she is there for should i need anything at all.

Thankyou so much Jo! ⭐⭐⭐⭐⭐ xx

2022年3月16日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Nadine,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち4の評価

I'm overall happy with my experience…

I'm overall happy with my experience renting flat using Leaders.
There was no issues, and when I wanted to finish early my contract it went really good.
Only reason that I gave 4 stars is because I went for no deposit option and if it sounds as a good idea at the beginning and it was entirely mine decision,I would chose differently now.

2022年3月11日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Patryk,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

5つ星のうち5の評価

Leaders Crewe

Jo Lawrinson at Leaders Crewe has been such a good support to me over the past few months. Cannot recommend them enough. Always professional and always willing to help, go above and beyond. Thanks again Jo for your help and support recently.

2022年3月7日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Miss Boucker,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Been with Leaders many years

Been with Leaders many years, staff always polite and helpful and on the ball when it comes to issues with tenants.
Jo is always quick at replying to any queries that I have and find her easy to talk too

2022年3月4日
自発的なレビュー
Leaders  - Crewe ロゴ

Leaders - Crewe からの回答

Dear Lorraine,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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