Leaders - Horsham レビュー 

42
•
TrustScore 5段階評価の3

2.9

30 Carfax, RH12 1EE Horsham, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Failed to record my rent payment sent from bank. Failed to advise me. Informed my landlord who contacted me direct. Added additional amounts owed to my account. Called and explained payment was made o... もっと見る

企業が回答しました

5つ星のうち5の評価

Ella has been amazing from the get go her communication has been great even on the little things. This whole process has been made very smooth and can't say thankyou enough.

5つ星のうち5の評価

Just wanted to say a huge thank you to the whole Leaders Team in Horsham. They have all played their part in supporting me to become a landlord for the first time. Every member is extremely approacha... もっと見る

5つ星のうち5の評価

Amy from Leaders is an extremely helpful, professional and kind employee. She helped me every step of the way with a sometimes tricky and stressful tenancy application. I am sure she went above and... もっと見る


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Horsham について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • 30 Carfax, RH12 1EE, Horsham, 英国

2.9

まあまあ

TrustScore 5段階評価の3

42件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 95%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.9

すべてのレビュー

(42)

過去12か月のレビュー数: 2,504件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The service at horsham leaders I…

The service at horsham leaders I received from in particular josh was amazing.
I had no idea how to sell a house, but josh got me through it step by step.
I cannot recommend this estate agents enough. If you need to sell or buy a home, then go to leaders.

2023年7月12日
自発的なレビュー
5つ星のうち1の評価

Leaders Property Management is WASTE

This is the worst letting agency i have ever met.
From beginning I have faced lot of issues with this agency. There Property Management Service is Waste
They have separate departments for every system. When I moved in they have not provided any Keys to access meter reading room, no keys for letter box, no proper guidance is received.
I've received a heavy estimated bill and when I am trying to reach out to Leaders Property Manager Leon Parker, he is not at all responding to my queries. Its been 2 months I am chasing with him for the meter reading room keys but he is not at all bothered.

I would never recommend Horsham Leaders Agency to anyone in future.

2023年5月16日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Bhagyashri,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

5つ星のうち5の評価

Josh & Leon - Professional & Personable

Josh & Leon in the Horsham branch have always been my main contacts. They are both very professional + personable. I very much appreciate their knowledge in this sector & all their support and guidance provided to me as one of their landlords.

2023年5月4日
自発的なレビュー
5つ星のうち5の評価

Thank you

First time of renting for my husband and l but been made a pleasant and efficient experience thanks to Sam, thank you for all your help and securing our first rental

2023年3月7日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Bev,

Thank you for reviewing your recent experience it hugely appreciated.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

I put 5 stars because I couldn't do…

I put 5 stars because I couldn't do more! I thank Samantha Foster for helping me and following my every step of the practice. She was always available and really quick in answering all my questions. I recommend Leader to everyone and above all Samantha Foster thanks again !

2023年3月8日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Thank you so much!

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

I dealt with Jess in the sales…

I dealt with Jess in the sales department who was very helpful, knowledgeable and gave good advise in marketing and selling my property. Tara, who monitored the sale process from sale, exchange and finally completion updated me often and answered my messages promptly. Wonderful communication from both members of staff.

2023年2月27日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Steve,

Thank you so much for reviewing your experience with Leaders Sales.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

Leaders provide a professional service…

Leaders provide a professional service to both landlord and tenant. Annabelle has gone above and beyond for her clients and is naturally customer focused. Nothing is too much trouble and I wouldn’t hesitate to recommend Leaders, Horsham.

2022年12月28日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Emma,

Thank you for taking the time to review both Annabelle and Leaders Horsham. Your feedback and rating is very much appreciated.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

Everything so far has been such a nice…

Everything so far has been such a nice smooth transition. I find moving to be very stressful but with the help of Leon I’ve found it nothing but easy and stress free

2023年1月24日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Good morning Crystal,

Thank you for the great review. Leon in property management is a star!

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

Leon has always been very helpful…

Leon has always been very helpful throughout the management of my property and always been very accommodating. Thanks for all the help.

2023年1月21日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Matthew,

Thank you for taking the time to review your experience with Leaders Horsham and your relationship with Leon parker. Your feedback is very much appreciated.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

Be Proud - Property Management

Overall when going through the process with Leaders, everyone has been helpful and professional, but Leon Parker has outdone himself phenomenally with his work in Horsham.

Landlord managed properties are sometimes a nightmare. I've lived in three now, and this property has been an uphill battle of reporting to Leon issues with the property due to poor maintenance prior to my arrival. The landlord has left it to a single contractor until now who has left a concerning amount of work around the property in a shoddy state.

However, in the last year, Leon has been helpful to me in confirming some of my tenant obligations (which I get rather confused about being ASD) and supporting me to put forward my views to the landlord. This has resulted in a new contractor being appointed, who seems more professional and capable by far already. This shows me that Leon is willing to have the same conversations with Landlords as he does Tenants, in the same impeccable manner.

I can't fault how well he has done, but I must add that I have also raised a formal complaint about the landlord. The whole team here are as a whole, and individually brilliant, but these landlords will damage your company reputation, and therefore this review solely applies to the colleagues of Leaders Horsham.

My complaint will be handled by head office, and I will leave a review accordingly with them when the complaint is handled.

2023年1月20日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Thank you so much for your comprehensive review.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

Highly recommend Leon Parker, Property Manager

Highly recommend Leon Parker, Property Manager. He is very knowledgeable and supportive. Leon's guidance and advice has resulted in us not having to sell properties this autumn. Leon goes way beyond 5* and looks after both tenants and landlords. Thanks Leon.

2023年1月19日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Alison,

Thank you for reviewing Leon Parker and your experience with Leaders Horsham. Your feedback is much appreciated.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

Aftercare service...

Myself and my partner first started dealing with Leaders in December 2022 when we moved into the Horsham area. The level of service at the time was excellent and it didn't stop there.
After we moved into the property the level of aftercare continued particularly with Leon Parker, the property manager. We had several questions relating to the property and even needed to make an amendment to our contract which was quickly rectified. Leon even recommended some local pubs/restaurants/shops etc as we were new to the county. Very helpful!
We would both highly recommend Leaders to anyone.

2023年1月18日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Steve,

Thank you for your five star review. its hugely appreciated. All the best.

Josh Weller - Senior Branch Manager

5つ星のうち5の評価

Leaders are great organization with…

Leaders are great organization with Great staff.. my experience was with Jasmine, she is a great person .she is friendly and welcoming.. ready to help when necessary…the first time I met her ,she welcomed me like we’ve met before ..

2022年12月15日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Fatimah,

Thank you for reviewing your recent experience. Your review of both Leaders and Jasmine is most appreciated.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち4の評価

Ecellent

The sale went smoothly thanks to your agent Tara at your Horsham office. She is a caring person and knows what must be done.

2022年10月12日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Alex,

Thank you for taking the time to review Leaders Horsham and Tara specifically. Your feedback is much appreciated.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

Moving abroad had many challenges and…

Moving abroad had many challenges and stresses, but for us letting out out properly wasn’t one of them, thanks to Leaders and their efficient, flexible and going-the-extra service. Sam and Annabelle ensured that we secured quality tenants, and helped us to prepare for a smooth move-in experience for the tenant. Superstars!

2022年10月7日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Thank you so much for reviewing our superstars! Your feedback is really appreciated. I hope the rest of your move went well?

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち2の評価

Bad experience

Weve been with leaders estate agents for a year now because of the flat we live in in our village. At the start they where brilliant but now i cannot express how bad they are they dont care about anything they dont help they dont answer emails or phone calls or anything they dont seem to care about any of their clients they arent there when you need someone to talk to or help when needed. They have become the worst estate agents around which is a massive shame.

2022年9月20日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Amy,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

5つ星のうち5の評価

very good service

My husband and I are delighted with the service provided, especially with Agent Sam, everything has been very fast and they answer emails quickly.

2022年9月6日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Good afternoon Lina,

Thank you for reviewing your recent experience with Leaders and in particular your experience with Sam. She's a superstar! Good luck with everything.

Kind regards
Josh Weller - Senior Branch Manager

5つ星のうち5の評価

I want to say thank you Samantha Fox

I want to say thank you Samantha Fox ! She is incredible! We are from Ukraine, and so grateful for helping with renting a flat in Horsham . We try to rent a flat 3! months and only Sam is helping us! Thank you for helping and support 🙏

2022年8月31日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Dear Nataliia,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

5つ星のうち5の評価

Could not fault Horsham Branch Sales…

Could not fault Horsham Branch Sales Team selling our property. Good Communications throughout with excellent service from Sarah and Josh

2022年5月27日
自発的なレビュー
Leaders  - Horsham ロゴ

Leaders - Horsham からの回答

Good afternoon Ashley,

Thank you for reviewing your latestest experience. It's really appreciated.

Kind regards
Josh Weller - Senior Branch Manager

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報