Failed to record my rent payment sent from bank. Failed to advise me. Informed my landlord who contacted me direct. Added additional amounts owed to my account. Called and explained payment was made o... もっと見る
企業が回答しました
30 Carfax, RH12 1EE Horsham, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Failed to record my rent payment sent from bank. Failed to advise me. Informed my landlord who contacted me direct. Added additional amounts owed to my account. Called and explained payment was made o... もっと見る
企業が回答しました
Ella has been amazing from the get go her communication has been great even on the little things. This whole process has been made very smooth and can't say thankyou enough.
Just wanted to say a huge thank you to the whole Leaders Team in Horsham. They have all played their part in supporting me to become a landlord for the first time. Every member is extremely approacha... もっと見る
Amy from Leaders is an extremely helpful, professional and kind employee. She helped me every step of the way with a sometimes tricky and stressful tenancy application. I am sure she went above and... もっと見る
当該企業による記述
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
当該企業による記述

30 Carfax, RH12 1EE, Horsham, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The service at horsham leaders I received from in particular josh was amazing.
I had no idea how to sell a house, but josh got me through it step by step.
I cannot recommend this estate agents enough. If you need to sell or buy a home, then go to leaders.
Sam has been really great at helping me secure my rental. Excellent service, friendly and really helpful, I would highly recommend her!
This is the worst letting agency i have ever met.
From beginning I have faced lot of issues with this agency. There Property Management Service is Waste
They have separate departments for every system. When I moved in they have not provided any Keys to access meter reading room, no keys for letter box, no proper guidance is received.
I've received a heavy estimated bill and when I am trying to reach out to Leaders Property Manager Leon Parker, he is not at all responding to my queries. Its been 2 months I am chasing with him for the meter reading room keys but he is not at all bothered.
I would never recommend Horsham Leaders Agency to anyone in future.

Leaders - Horsham からの回答
Josh & Leon in the Horsham branch have always been my main contacts. They are both very professional + personable. I very much appreciate their knowledge in this sector & all their support and guidance provided to me as one of their landlords.
First time of renting for my husband and l but been made a pleasant and efficient experience thanks to Sam, thank you for all your help and securing our first rental

Leaders - Horsham からの回答
I put 5 stars because I couldn't do more! I thank Samantha Foster for helping me and following my every step of the practice. She was always available and really quick in answering all my questions. I recommend Leader to everyone and above all Samantha Foster thanks again !

Leaders - Horsham からの回答
I dealt with Jess in the sales department who was very helpful, knowledgeable and gave good advise in marketing and selling my property. Tara, who monitored the sale process from sale, exchange and finally completion updated me often and answered my messages promptly. Wonderful communication from both members of staff.

Leaders - Horsham からの回答
Leaders provide a professional service to both landlord and tenant. Annabelle has gone above and beyond for her clients and is naturally customer focused. Nothing is too much trouble and I wouldn’t hesitate to recommend Leaders, Horsham.

Leaders - Horsham からの回答
Everything so far has been such a nice smooth transition. I find moving to be very stressful but with the help of Leon I’ve found it nothing but easy and stress free

Leaders - Horsham からの回答
Leon has always been very helpful throughout the management of my property and always been very accommodating. Thanks for all the help.

Leaders - Horsham からの回答
Overall when going through the process with Leaders, everyone has been helpful and professional, but Leon Parker has outdone himself phenomenally with his work in Horsham.
Landlord managed properties are sometimes a nightmare. I've lived in three now, and this property has been an uphill battle of reporting to Leon issues with the property due to poor maintenance prior to my arrival. The landlord has left it to a single contractor until now who has left a concerning amount of work around the property in a shoddy state.
However, in the last year, Leon has been helpful to me in confirming some of my tenant obligations (which I get rather confused about being ASD) and supporting me to put forward my views to the landlord. This has resulted in a new contractor being appointed, who seems more professional and capable by far already. This shows me that Leon is willing to have the same conversations with Landlords as he does Tenants, in the same impeccable manner.
I can't fault how well he has done, but I must add that I have also raised a formal complaint about the landlord. The whole team here are as a whole, and individually brilliant, but these landlords will damage your company reputation, and therefore this review solely applies to the colleagues of Leaders Horsham.
My complaint will be handled by head office, and I will leave a review accordingly with them when the complaint is handled.

Leaders - Horsham からの回答
Highly recommend Leon Parker, Property Manager. He is very knowledgeable and supportive. Leon's guidance and advice has resulted in us not having to sell properties this autumn. Leon goes way beyond 5* and looks after both tenants and landlords. Thanks Leon.

Leaders - Horsham からの回答
Myself and my partner first started dealing with Leaders in December 2022 when we moved into the Horsham area. The level of service at the time was excellent and it didn't stop there.
After we moved into the property the level of aftercare continued particularly with Leon Parker, the property manager. We had several questions relating to the property and even needed to make an amendment to our contract which was quickly rectified. Leon even recommended some local pubs/restaurants/shops etc as we were new to the county. Very helpful!
We would both highly recommend Leaders to anyone.

Leaders - Horsham からの回答
Leaders are great organization with Great staff.. my experience was with Jasmine, she is a great person .she is friendly and welcoming.. ready to help when necessary…the first time I met her ,she welcomed me like we’ve met before ..

Leaders - Horsham からの回答
The sale went smoothly thanks to your agent Tara at your Horsham office. She is a caring person and knows what must be done.

Leaders - Horsham からの回答
Moving abroad had many challenges and stresses, but for us letting out out properly wasn’t one of them, thanks to Leaders and their efficient, flexible and going-the-extra service. Sam and Annabelle ensured that we secured quality tenants, and helped us to prepare for a smooth move-in experience for the tenant. Superstars!

Leaders - Horsham からの回答
Weve been with leaders estate agents for a year now because of the flat we live in in our village. At the start they where brilliant but now i cannot express how bad they are they dont care about anything they dont help they dont answer emails or phone calls or anything they dont seem to care about any of their clients they arent there when you need someone to talk to or help when needed. They have become the worst estate agents around which is a massive shame.

Leaders - Horsham からの回答
My husband and I are delighted with the service provided, especially with Agent Sam, everything has been very fast and they answer emails quickly.

Leaders - Horsham からの回答
I want to say thank you Samantha Fox ! She is incredible! We are from Ukraine, and so grateful for helping with renting a flat in Horsham . We try to rent a flat 3! months and only Sam is helping us! Thank you for helping and support 🙏

Leaders - Horsham からの回答
Could not fault Horsham Branch Sales Team selling our property. Good Communications throughout with excellent service from Sarah and Josh

Leaders - Horsham からの回答
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