Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the... もっと見る
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所在地
所在地を変更8 Wellington Street, LU1 2QH Luton, GB
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Mr Bilal Raqeeb, Mr Malik and the team were very helpful and supportive during the process. Sent constant updates and explained the process to me clearly, including prompt responses.
I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... もっと見る
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An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... もっと見る
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企業情報
Leaders - Luton について
当該企業による記述
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
当該企業による記述
- Whether you are looking to sell or let your home, our teams are on hand to help.
連絡先
8 Wellington Street, LU1 2QH, Luton, 英国
4.8
優良
431件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
An excellent experience
An excellent experience! I highly recommend Leaders!
I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quite stressful, went smoothly and without any hassle.
I want to give special thanks to Cristina Herman, who handled everything for me. Cristina is a true professional: incredibly kind, prompt, and attentive to every detail. She answered all my questions with patience, was completely transparent about the lease terms, and managed the paperwork quickly and efficiently.
Thanks to her, I found exactly what I was looking for in record time. If you need high-quality real estate services, don't hesitate to choose Leaders, and if you get the chance, definitely ask to work with Cristina Herman. 10/10!
2026年6月20日
自発的なレビュー
Leaders - Luton からの回答
Dear Gheorghe Ursachi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Christina. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Great attitude and fast approach!
2026年5月18日
自発的なレビュー
Leaders - Luton からの回答
Dear Andrei We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders were good
Leaders were good, sometimes too many emails from different people and they didn’t contact to let me know when I could collect the keys, I had to chase them. But everything was sorted when I asked for it to be.
2026年5月27日
自発的なレビュー
Leaders - Luton からの回答
Dear Ashley,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Smooth and accessible channels of…
Smooth and accessible channels of communication during and after the viewings, they also score high on punctuality.
2026年5月14日
自発的なレビュー
Leaders - Luton からの回答
Dear O N, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
The agent was well-organised
The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support .
2026年5月21日
自発的なレビュー
Leaders - Luton からの回答
Dear Mihaela Birla, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Whole process was made easy and the…
Whole process was made easy and the leaders team have been really helpful. I had Bilal dealing with my case and any issues or questions he tried to get them rectified right away. Would defo recommend
2026年5月7日
自発的なレビュー
Leaders - Luton からの回答
Dear Brave O
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I rented a property in Luton from…
I rented a property in Luton from Leaders and the Hob was not working, the extractor fan above the Hob was broken, the washing machine was broken and the House was filled with Bed Bugs. We complained and they took weeks to get back to us and we had to practically leave the property. Extremely bad experience with this Company. I understand that this could be situational, but I won't recommend this company to anyone.
2025年11月15日
自発的なレビュー
Leaders - Luton からの回答
Dear Robin Samuel
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
i was attended to professionally
i was attended to professionally and the Agent BILAL RAQEEB was very intentional about his job and made sure i was attended to swiftly
2026年5月7日
自発的なレビュー
Leaders - Luton からの回答
Dear Ngozi
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Bilal Raqeeb At leaders was very…
Bilal Raqeeb At leaders was very helpful and ensured a smooth transition.
2026年4月29日
自発的なレビュー
Leaders - Luton からの回答
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Can’t thank leaders enough for the help…
Can’t thank leaders enough for the help and support in finding my next home. Caitlin especially for doing everything she can to make the process as smooth as possible especially bilal he was very helpful during the whole moving process.
2026年4月29日
自発的なレビュー
Leaders - Luton からの回答
Dear Jr Grant
We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Had a great experience with leaders in…
Had a great experience with leaders in finding my new home; the service and help provided by the team were exceptional. The person that helped up Malik Miah helped us a lot with his service
2026年4月20日
自発的なレビュー
Leaders - Luton からの回答
Dear Goutham
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great support and quick response
Huge thanks to Leaders for their amazing support throughout our home letting journey! This is our second time with them, and they always deliver with super-fast responses to all our questions.
2026年4月16日
自発的なレビュー
Bilal was very helpful
Bilal Raqeeb was very helpful throughout the process. He replied fast and had good insights.
I entrusted my property to Bilal to rent it out for me, and he found me good tenants; the process was smooth and easy for me as a landlord.
2026年4月16日
自発的なレビュー
Bilal was very proactive
Bilal was very proactive. He answered all questions i had with zest and the onboarding was smooth.He made it easy to share my queries about defects observed at the apartment while moving in and in general he was always available.
2026年4月7日
自発的なレビュー
Caitlin is a great asset to your…
Caitlin is a great asset to your company. 5 star customer service 😊🤞 will be using Caitlin moving forward with my flat moves and tenancy extensions etc. thank you so much!
2026年3月27日
自発的なレビュー
Leaders - Luton からの回答
Dear Emil Zaman
We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Renting room Leaders
I was dealing with Bilal Raqeeb from leaders to help rent out two rooms in my property. Bilal was very helpful and guided me through the process. Highly recommended.
2026年3月27日
自発的なレビュー
Leaders - Luton からの回答
Dear Stephen Henry
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very qualified team and very…
Very qualified team and very professionals. Give support form the beginning till you get mov in. Highlighted recommended
2026年3月24日
自発的なレビュー
Leaders - Luton からの回答
Dear Marius Ionascu
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Bilal Raqeeb was amazing
Bilal Raqeeb was amazing, the whole process from start to finish, this man is impeccable and reliable with everything. He provided great communication throughout the whole process and guided me every step of the way in renting!
2026年3月24日
自発的なレビュー
Leaders - Luton からの回答
Dear Okwudili Mekwuye
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
my experience with was very good…
my experience with was very good because they give support in each and every point i call mr malik hundreds times but he talk with very polite way and guide me everything thank you for your support
2026年3月18日
自発的なレビュー
Leaders - Luton からの回答
Dear Talvinder Kahlon We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
House searching with Leaders
The process of selecting, viewing, and moving in was quick and smooth.
2026年3月6日
自発的なレビュー
Leaders - Luton からの回答
Dear Elrad Martin-Lawson
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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