Leaders - Southend-on-Sea レビュー 

36
•
TrustScore 5段階評価の4

4.0

Swan Hall 255-259 Victoria Avenue, SS2 6NE Southend-on-Sea, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

martin lawson is amazing so helpful friendly calm even when im in a panic coz of A.I automatic emails from partners

5つ星のうち5の評価

I had an amazing experience working with Sophia Stanford throughout my property search. She went above and beyond to help me secure my new home, showing genuine care, patience, and professionalism... もっと見る

企業が回答しました

5つ星のうち5の評価

Recently rented a house with Leaders, from the viewing till the signing tenancy agreement everything went smooth. Staff is very supportive. Would recommend to everyone

5つ星のうち5の評価

We have been landlords with Leaders for many years and would definitely recommend them. Of recent Regan Obourne especially has been a great help to us, she's very polite and professional and is straig... もっと見る


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Southend-on-Sea について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • Swan Hall 255-259 Victoria Avenue, SS2 6NE, Southend-on-Sea, 英国

4.0

ほぼ満足

TrustScore 5段階評価の4

36件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 95%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(36)

過去12か月のレビュー数: 2,504件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The management department have worked…

The management department have worked hard to maintain my portfolio and Regan often responds out of hours if the matter is urgent. She was extremely supportive throughout a difficult legal process with a tenant and I recommend her wholeheartedly. The team around her are equally courteous and helpful.

2026年5月15日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Doron
We greatly appreciate your 5-star review and the time you took to share your experience with Regan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

5つ星のうち4の評価

Amazing service by Leaders Southend on sea

Leaders Southend on sea has been amazing. Especially with the help of Regan Osbourne, I always get quick response and action for issues pertaining to the house I rent. I appreciate your good work

2026年1月9日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Judith
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Regan. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team

5つ星のうち2の評価

Really poor from Leaders Southend

Really poor from Leaders Southend. Moved out over 4 weeks ago and have not had my deposit returned. Despite multiple calls and emails to the agent I am still awaiting my deposit.

2026年5月6日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Irwin Durity

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち5の評価

We were let down the day before we were…

We were let down the day before we were due to move out of our previous accommodation by a landlord who no longer wanted to let their property. Leaders sorted this for us and quickly moved our references to out current landlord and we moved in within a few days.

2025年9月27日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Craigy
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

5つ星のうち5の評価

Got the house to rent same day from…

Got the house to rent same day from Leaders.

2025年8月27日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Bryne
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

5つ星のうち1の評価

Landlords do not use Leaders

Leaders have our rent money and are ghosting us, now 9 days past the rent payment date with no communications.
Serious concerns over their financial stability. They keep blaming our tenants for not paying us but we are in contact with our tenants and they have shown us proof that it is not their fault. Leaders seem to have a cash flow problem (one of many).
Our tenants are furious at having to prove payments every time, like they have done something wrong when it is Leaders who cannot get their house in order. Steer well clear.

2026年1月9日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Lisa Davis

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち5の評価

I had an amazing experience working

I had an amazing experience working with Sophia Stanford throughout my property search. She went above and beyond to help me secure my new home, showing genuine care, patience, and professionalism every step of the way.

Sophia made the whole process smooth and stress-free, always communicating clearly and supporting me whenever I needed assistance. She’s not just a fantastic letting agent but also a truly kind and thoughtful person.

I’m grateful for everything she did, and I couldn’t recommend her highly enough. Thank you, Sophia

2025年12月8日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Okoli Winner We greatly appreciate your 5-star review and the time you took to share your experience with Sophia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち2の評価

Poor customer service

Useless company when it comes to customer service. Have had my account in arrears every month because they cannot get a simple date change right even after being told multiples times after multiple emails and e signs. Get told I’ll get call backs and never do. Overall pretty bad experience with them.

2025年11月28日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Marsel

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち1の評価

Unacceptable and unexplained delay for restitution of a deposit

End of tenancy deposit still not received after 5 weeks , formal complaint lodged , spoke to several agents promising call back within 2 hours as the manager was every time in lunch break even at 11 am never received
Several emails responded after more than a week or ignored
Requested to escalate to higher level , no reply received . Money still sitting in their bank account and not in mine with unacceptable delay. Time for a call to a lawyer?

2025年11月7日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Carlo De Vito

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち5の評価

Just wanted to give a big shout out and…

Just wanted to give a big shout out and say Thank You to Leaders and the great staff in the lettings team especially Regan for doing what Managers should be doing and personally sorting out delayed accounts and rental issues. 👍😊.

2025年9月2日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Lorna Macro We greatly appreciate your 5-star review and the time you took to share your experience with Regan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち5の評価

Brilliant service

Brilliant service , really impressed with everything from offer stage to exchange the communication was amazing

2025年4月25日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear James
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5つ星のうち5の評価

Amazing experience with leaders

We had an amazing experience with leaders our experience was great and our agent Sophia was amazing she went above and beyond for us and made our experience wonderful and easy we was kept up to date with all progresses and the team in leaders was truly amazing to work with and I wouldn’t have done it’s any other way.

2025年2月27日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Emmanuel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophia a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

We have had a great experience and help…

We have had a great experience and help from Sophia Stanford as she has kept in contact with all the way through in find a property and help us with any difficulties we’ve had in completing forms.
She has been very respectful and polite and our experience has been nice and relaxed.

2025年2月20日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Elzbieta

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Quick & efficient

Quick & efficient
Thank you Charlie ⭐️

2025年1月11日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Mrs Varney
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Outstanding staff at Leaders Branch in Southend…

The staff at Leaders Branch in Southend have been outstanding with helping me through each stage of the purchasing process. James, David and Charlie have gone over and above trying to help me get to the completion stage. They have helped and supported me, when I felt let down when the client care of the solicitors failed my expectations of this process. I cannot thank James, David and Charlie enough for their dedication, outstanding communication, professionalism and excellent client support. I highly recommend them and would use them again for any future buying or selling. Well done to the Southend Team.

2024年12月13日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Beverley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie, Davis ,James and the team a 5 star rating!

Many thanks
Customer Care Team


5つ星のうち4の評価

We had the pleasure of being shown some…

We had the pleasure of being shown some potential new homes by young Charlie. A thoroughly lovely young man. Keep up the good work,cos we’re sure it won’t be long until your head hunted if that is still a thing. Louisa and Geoff.

2024年8月30日
自発的なレビュー
Leaders  - Southend-on-Sea ロゴ

Leaders - Southend-on-Sea からの回答

Dear Geoff and Louisa

We are very happy Charlie provided you with a positive customer experience.

Kind regards
Customer Care Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報