We wish to highly commend Joanne Stakim, Property Manager for Tonbridge Letting Agents. We experienced a quite serious overnight kitchen (pipe under sink) leak, waking up on morning last week to a r... もっと見る
所在地
所在地を変更133 High Street, TN9 1DH Tonbridge, GB
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Leaders have managed our property in Tonbridge, Kent, for more than 5 years, and I would like to highly recommend them. They really do a great job for us. Our property manager is Mea Evans, who is... もっと見る
企業が回答しました
Molly jewel is the letting agent that everyone needs 💯 We have other properties and other agents and I can say in 20 years no one has performed like Molly. She has been absolutely on the ball and... もっと見る
企業が回答しました
Tonbridge are quite rude. I was approached about a letting via email. Few emails back and forth, initially fine, but the moment my wage fell slightly short to 'pass referencing', never heard another w... もっと見る
企業が回答しました
企業情報
Leaders - Tonbridge について
当該企業による記述
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
当該企業による記述
- Whether you are looking to sell or let your home, our teams are on hand to help.
連絡先
133 High Street, TN9 1DH, Tonbridge, 英国
4.5
優良
51件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Leaders have managed our property in…
Leaders have managed our property in Tonbridge, Kent, for more than 5 years, and I would like to highly recommend them. They really do a great job for us.
Our property manager is Mea Evans, who is always kind and ready to help.
Thank you, Leaders! Thank you, Mea!
2026年10月3日
自発的なレビュー
Leaders - Tonbridge からの回答
Hi Rosen Rusev,
Thank you for the great review of our Leaders Estate Agents Tonbridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
We wish to highly commend Joanne Stakim!
We wish to highly commend Joanne Stakim, Property Manager for Tonbridge Letting Agents. We experienced a quite serious overnight kitchen (pipe under sink) leak, waking up on morning last week to a real problem. I feared the worst as we all know how this kind of situation can normally take time to resolve. NOT with Jo! She was instantly onto it, assuring us of her full attention and by Monday lunch, through our landlord and with Jo's fast connections to an excellent local plumber - all was sorted. Absolutely fantastic customer service from Jo, and actually the very best we have experienced so far. Superb work Jo! Thank you very much indeed!
2026年9月25日
自発的なレビュー
We recently worked with the letting…
We recently worked with the letting agent Molly jewel and can’t mention enough how fantastic she was. She was so professional throughout our experience and made it feel both smooth and well handled.
2026年8月7日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear George Walters
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Molly jewel is the letting agent that…
Molly jewel is the letting agent that everyone needs 💯
We have other properties and other agents and I can say in 20 years no one has performed like Molly.
She has been absolutely on the ball and on point throughout the whole process keeping us updated and informed and doing exactly what she said would when she said it - that is rare !!!!
I’d highly recommend Molly to any landlord looking to work with a Lettings Team for their property.
2026年8月25日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Alison Walters
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Tonbridge are quite rude
Tonbridge are quite rude. I was approached about a letting via email. Few emails back and forth, initially fine, but the moment my wage fell slightly short to 'pass referencing', never heard another word. I got 'ghosted' but an agent, literally dropped like I was infected with something deadly. So my judgement is - probably better if they see money.
2026年6月8日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Lorraine Harvey,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Theo was 2nd to none
Theo was 2nd to none, very helpful & pleasent. Very highly recommend this company, 2nd to none
2026年6月4日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Richard Lewis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Theo. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Friendly and Efficient.
Mea at Leaders Tonbridge has been very helpful. Quick to respond to emails. Friendly, efficient and professional.
2026年5月6日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Jonathan
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Team always try to resolve issues as…
Team always try to resolve issues as quickly as possible. I’ve had a positive experience with everyone in the Tonbridge office.
Mea has also recently helped with advice around the upcoming legislative changes.
2026年3月23日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Emma Blackburn
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Mea is always timely in her response to…
Mea is always timely in her response to questions and queries from me as a tenant. Always helpful and passes me onto other individuals that are able to help if she's unable to resolve the query herself.
2026年2月21日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Arthur Magoola,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Mea . If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Leaders letting agency review.
We have been with Leaders since 5 yrs . Generally the service has been pretty good ,thanks to Tilly overall albeit ,with some minor fluctuations due to small degree of continuity. We have had good service from Property Manager Mia Evans who was prompt,professional and supportive. Puraniks
2026年3月6日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Ananth Puranik, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Tilly and Mia. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Leaders property management
Mea of Leaders has been very efficient in handling the management of my rental property. If the tenants report any issues Mea is quick to inform me, and then good at getting these issues resolved on my behalf.
I can recommend the use of her services in handling your rental property management.
2026年3月1日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Nr We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Update
I wanted to write a quick review on my Leaders experience.
I have been with the agency for many years and they have been looking after my properties.
On the whole,service has been good but there have been periods of ups and downs as staff leave and often issues would not be dealt with by your local branch.
But recently,with the addition of Mea,things are definitely on the up.
She is very professional,considerate and caring,and communication (most important)is excellent.
And all issues get dealt with speedily.
Long may it continue.
2026年2月27日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Lee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Mea. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Mea has the people skills to help…
Mea has the people skills to help Leaders lead the way in the property sector.
2026年2月26日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Thulani
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Mea Evans
I need to leave a really late review for Mea Evans, my Property Manager. Mea is a total star! Always polite, super helpful and really supportive. In the interactions we’ve had, I wonder how I’d manage without her! Thanks Mea x
2025年11月12日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Rebecca Labuscagne, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Mea. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
excellent service and helpful agent
2026年1月17日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Kenneth Davis We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Mea Evans has been so incredibly…
Mea Evans has been so incredibly helpful in dealing with our property management. She has been professional and very quick in her response. Very reliable and pleasure to be dealing with her. Thank you so much Mea.
2026年2月25日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Coralyn Tinkler We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Outstanding service from Mea Evan’s who…
Outstanding service from Mea Evan’s who responded incredibly quickly when our boiler has issues a few weeks ago. She showed empathy and a sense of urgency both over the telephone and on the Leaders reporting system. We really appreciated her assistance with resolving the issue.
2025年12月22日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Linda
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Happy Tenant
Since Mea became Property Manager for my building I have been delighted with how efficiently issues raised have been resolved. It has made this property a more comfortable and settled place to live.
2026年2月25日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Adrian Walsh
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I'm currently in the process of moving…
I'm currently in the process of moving out of my flat and Mea has been great. She has been nothing but helpful and friendly and has answered all the questions that have arisen. Thank you Mea for making this a pleasant experience.
2026年2月24日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Nick
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Many thanks to Mea
Many thanks to Mea. I had an excellent experience with my process all thanks. She was professional, friendly and incredibly helpful from start to finish. Everything was well- organized, clean and exactly as described. She went above and beyond to make sure I was comfortable and had everything i needed.
I truly appreciate her dedication and outstanding service. I would highly recommend her to anyone looking for quality accommodation and a stress free experience.
2026年2月24日
自発的なレビュー
Leaders - Tonbridge からの回答
Dear Ms Itai Maradza We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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