I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... ãã£ãšèŠã
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I received feedback quickly and clearly. The instructional help changing the settings didnât work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... ãã£ãšèŠã
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Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... ãã£ãšèŠã
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Ho avuto bisogno di assistenza per una macchina del caffÚ, servizio ottimo, proprio quello che ci si aspetta quando si investe in un prodotto di qualità come questo. L'azienda ha gestito tutto il proc... ãã£ãšèŠã
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LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELITâs products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that âa better future needs a sustainable presentâ, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
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- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
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Viale del Lavoro, 45, 25045, Castegnato, ã€ã¿ãªã¢
- lelit.com
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Lelit ããã®åç
¡Muchas gracias por tu reseña!
Nos alegra saber que el servicio postventa fue efectivo y rápido. Estamos a tu disposición para lo que necesites.
Un saludo,
LELIT Team
Breville did not care about theâŠcustomer situation
Breville did not care about the situation I was in. Surely there should be a better system. Great machine but will not indulge Breville products again.
2025幎8æ27æ¥
Lelit ããã®åç
Hi Peter,
Thank you for sharing this feedback.
Weâre truly sorry you felt unsupportedâthatâs not the experience we want for our customers.Â
We appreciate your positive note on the machine, and we take your point about needing a better system seriously.Â
While respecting your decision, we remain at your disposal, happy to earn back your trust, if possible.Â
Thank you!
Best regards,
LELIT team
Lelit ããã®åç
Thanks for the kind words! We're glad to help!
Happy brewing!
LELIT
Sehr schnelle und gute Antwort
2025幎8æ25æ¥
Lelit ããã®åç
Hallo,
Wir bedanken uns fÃŒr Ihr Feedback!
Es freut uns zu wissen, dass unsere Antwort Ihnen richtig geholfen hat.
Wir stehen Ihnen zur VerfÃŒgung und wÃŒnschen eine guten Kaffee, immer!
Mit freundlichen GrÃŒssen,
Team LELIT
Lelit ããã®åç
We're sorry to hear about your experience. We are reviewing your case and will be in touch shortly.
Kind regards,
LELIT
Contatti per un feedback su erogazioneâŠ
Contatti per un feedback su erogazione macchina espresso, sono stati molto disponibili e cordiali risolvendo il mio problema.
2025幎8æ22æ¥
Lelit ããã®åç
Buongiorno Matteo,
Ringraziamo per il cortese feedback e Le auguriamo un buon caffÚ!
A disposizione,
Team LELIT
Professionali e Puntuali.
Assistenza pronta, chiara ed efficiente. Si trattava di chiarire le modalità di registrazione di un elettrodomestico, visto che nel sito la procedura presentava dei "buchi". Le istruzioni prontamente fornite via mail hanno consentito di sopperire alla carenza del sito. Professionali e Puntuali.
2025幎8æ19æ¥
Lelit ããã®åç
Buongiorno Paolo,
Siamo lieti di ricevere il Suo feedback e contenti di leggere che il servizio Le Ú stato utile.
Allo stesso tempo cogliamo il riflesso della Sua esperienza con il sito, sempre nell'intento di migliorare per il futuro.
Grazie mille!
Rimaniamo a disposizione,
Team LELIT
I had to use customer service 2 timesâŠ
I had to use customer service 2 times within 6 months, both for total machine failures. The customer service was great but the product quality was poor. If i have to use customer service you have already missed the mark. You are an espresso machine and accessory company, not a customer service company. I give Lelit 3 stars overall and only for you customer service department who is working tirelessly to preserve your reputation.
2025幎8æ20æ¥
Lelit ããã®åç
Thank you for taking the time to share your experience. Weâre stoked our customer support team could help you out, but weâre also very sorry that your machine needed attention twice in such a short time. Thatâs not the kind of experience we want anyone to have with a LELIT product, and we completely understand your frustration.
Weâll make sure your positive feedback is passed on to our customer support team, and weâll also review your case to ensure the right details are shared with our product team.
Warm regards,
LELIT
Der Service von Lelit ist einfach sehrâŠ
Der Service von Lelit ist einfach sehr gut! Wenn jetzt auch noch das Onlineportal wie bei der Konzernmutter funktionieren wÃŒrde ;-)
2025幎8æ20æ¥
Lelit ããã®åç
Hallo Florian,
Vielen Dank fÃŒr Ihr positives Feedback!
Wir arbeiten kontinuierlich daran, unseren Service auf allen Ebenen zu verbessern.Â
BezÃŒglich des Onlineportals: wir verstehen Ihren Hinweis und leiten ihn gerne intern weiter.Â
Vielen Dank nochmals!
Mit freundlichen GrÃŒssen,
LELIT team
I got prompt reply.
I got prompt reply.
The answer was and it is still partial but i managed to get the full data.
2025幎8æ20æ¥
Lelit ããã®åç
Hello,
Thank you very much for your feedback, we'll improve for the future starting from your comment.
Of course we remain at your disposal for further assistance.
Best regards,
LELIT team
Multiple people assisting
I opened a ticket on here and via the Italian Lelit and both helped me. I got in contact with the Italian support first then they connected me with the US support.
My issue was resolved before needing to send in my machine thankfully.
2025幎8æ7æ¥
Lelit ããã®åç
Thank you for sharing your experience! We're so glad to hear that both our Italian and US teams were able to assist and that your issue was resolved. We truly appreciate your kind words!
Happy brewing!
LELIT
Would have been perfect if responsesâŠ
Would have been perfect if responses are faster.
2025幎8æ5æ¥
Lelit ããã®åç
Thank you for your feedback! Weâre glad you had a mostly positive experience, and we hear you on the response time. We're always working to improve.
Warm regards,
LELIT
Assistenza online (nel mio caso EnricaâŠ
Assistenza online (nel mio caso Enrica M.) in tempi rapidi, competenza nel risolvere problemi o semplicemente a chiarire dubbi
2025幎8æ6æ¥
Lelit ããã®åç
Gentile Cliente,
La ringraziamo per il Suo gentile feedback e Le confermiamo la nostra piena disponibilità anche nel futuro.
Rimaniamo a disposizione,
Cordiali saluti,
LELIT team
LELIT
Ho acquistato una lelit KATE VIP LINE PL82T 4 anni fa', pagandola circa 1000 euro, morale della favola la porto in assistenza per una perdita d'acqua, per sistemarla mi hanno cercato 450,00 euro, pura follia, mai più peccato ð€®ð€®
2025幎8æ5æ¥
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Lelit ããã®åç
Gentile Sig. Lupoli,
La ringraziamo per avere condiviso i vari dettagli. Come confermato via mail, il nostro Servizio Clienti rimarrà in contatto con Lei e cercherà di capire meglio il Suo caso.
La ringraziamo fin da subito per la Sua collaborazione e rimaniamo a disposizione,
Cordiali saluti,
LELIT team
Great response from the Lelit team
Great response from the Lelit team. Completely resolved my issue. Thanks again!
2025幎7æ28æ¥
Lelit ããã®åç
Thank you for the kind words! We're so glad we could help and get everything resolved for you.
Happy brewing!
LELIT
Super snelle en goede service
Super snelle en goede service, oplosgericht, efficiënt en heel vriendelijk
2025幎8æ5æ¥
Lelit ããã®åç
Hello Sofie,
thank you very much for your kind words!
We remain at your disposal,
Warm regards,
LELIT team
Great support.
2025幎8æ5æ¥
Lelit ããã®åç
Hello!
Thank you very much for sharing your feedback.
We remain at your disposal,
Best regards,
LELIT team
Etwas schleppender Support
Etwas schleppender Support. Keine Ansprechpartner telefonisch erreichbar.
2025幎7æ31æ¥
Lelit ããã®åç
Hallo,
Vielen Dank fÃŒr Ihr Feedback!
Es tut uns Leid, dass wir Ihre BedÃŒrfnisse nicht sofort erfÃŒllt haben.
Wir arbeiten kontinuierlich daran, unseren Service auf allen Ebenen zu verbessern.Â
Wir stehen Ihnen zur VerfÃŒgung, fall Sie andere Hilfe brauchen.
Mit freundlichen GrÃŒssen,
LELIT Team
Lelit ããã®åç
Hello,
Thank you very much for your feedback, we appreaciate it.
We remain at your disposal for further assistance.
Best regards,
LELIT team
I have been using the Lelit Bianca V3âŠ
I have been using the Lelit Bianca V3 for a year now and couldn't be happier. The machine delivers consistently excellent espresso, and I absolutely love experimenting with the flow control to get the best possible shots from different beans. A big thank you to the Lelit Care team for their outstanding support and communication. Super helpful and responsive. Highly recommended for any espresso enthusiast!
2025幎7æ25æ¥
Lelit ããã®åç
Hello!
Thank you very much for your kind words and for sharing your experience with the LELIT Bianca!
We are thrilled to hear how much you are enjoying the machine and making the most of its features. It's also great to know our support has been helpful - thank you!
Best regards,
LELIT team
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