I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... ãã£ãšèŠã
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I received feedback quickly and clearly. The instructional help changing the settings didnât work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... ãã£ãšèŠã
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Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... ãã£ãšèŠã
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Ho avuto bisogno di assistenza per una macchina del caffÚ, servizio ottimo, proprio quello che ci si aspetta quando si investe in un prodotto di qualità come questo. L'azienda ha gestito tutto il proc... ãã£ãšèŠã
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LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELITâs products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that âa better future needs a sustainable presentâ, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
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- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
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Viale del Lavoro, 45, 25045, Castegnato, ã€ã¿ãªã¢
- lelit.com
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Servizio clienti incredibile per un prodotto eccezionale
Fin dal mio primo contatto con Lelit, il personale dell'assistenza clienti si Ú dimostrato reattivo, disponibile e proattivo. Non ho mai esitato a offrire ulteriore assistenza e, nel complesso, ho avuto un'impressione estremamente positiva dell'azienda. Consiglierei vivamente Lelit e i suoi prodotti a chiunque, senza alcuna esitazione.
2025幎9æ29æ¥
Lelit ããã®åç
Buongiorno, Josh!
Grazie per la recensione e per aver dedicato del tempo per condividere il tuo feedback! Il nostro servizio rimane sempre a disposizione e Le auguro un BuonCaffÚ!
Saluti da LELIT team
Schneller Support
Auf fehlende Informationen (Bedienungsanleitungen) bzw. fehlerhaften Link auf deutscher Webseite hingewiesen. Innerhalb von Stunde Antwort erhalten, dass das Problem an die zustÀndige IT Abteilung weiter geleitet wurde.
ZusÀtzlich wurde mir das Informations-Material zugeschickt, welches auf Webseite fehlt.
Webseite bis dato noch nicht verbessert und auf Informationen ergÀnzt. Ist aber erst 14 Tage her.
2025幎10æ2æ¥
Lelit ããã®åç
Hallo Thomas,
Vielen Dank fÃŒr Ihren Hinweis und Ihr Feedback! Entschuldigen Sie bitte die fehlenden Infos bzw. den fehlerhaften Link.
Wir sind jederzeit gerne fÃŒr Sie da.
Mit freundlichen GrÃŒssen,
LELIT team
Helpful support people, happy customer
Lelit Support helped me to find the correct part to fix an issue with my espresso machine. Not only were they really helpful, I'm happy that I have a machine that can be serviced after years of use.
2025幎9æ25æ¥
Lelit ããã®åç
Hello,
Thank you very much for your kind feedback!
We are here to help, please rely on us in case of questions or doubts. Thank you so much!
Regards,
LELIT team
too long to respond to queries
2025幎10æ1æ¥
Lelit ããã®åç
Hello Peter,
thank you for taking the time to share with us your feedback.
We will learn from this and try to improve the timimg and be able to send a quicker answer to our customers.
Thank you again!
Regards,
LELIT team
Personale qualificato e risposta rapidaâŠ
Personale qualificato e risposta rapida e volta al soddisfacimento delle aspettative del Cliente
2025幎9æ23æ¥
Lelit ããã®åç
Buongiorno Angelo,
Grazie mille per il riscontro positivo!
Siamo contenti che il nostro servizio Ú risultato utile, rimaniamo sempre a disposizione.
Buon caffÚ!
da LELIT team
I'd give 6 stars if I could.
I'd give 6 stars if I could.
I bought a used MaraX and one of the water tank handles was broken. Lelit normally doesn't stock replacement parts for that, but they offered to send me one for free!
2025幎9æ19æ¥
Lelit ããã®åç
Hello Pieter,
Thank you very much for your feedback!
We're glad to read that our intervention has solved your request.
We remain at your disposal and send you our
Best regards,
LELIT team
Aucun Service aprÚs-vente
Je ne comprends pas pourquoi LELIT ne propose pas une liste de réparateurs agréés en FRANCE;
Ma centrale vapeur acheté il y a 5 ans a un problÚme de fuite au niveau de la cuve et LELIT me propose sans analyse détaillée du problÚme une réparation à 180 euros ou un échange standard à 250 euros;
Bref LELIT a une politique de réparation qui laisse à désirer.
LELIT a dit :
"lâassistance aprÚs-vente est assurée via nos partenaires de vente, qui coordonnent diagnostics et réparations pour les produits vendus par eux."
Ceci est faux car DARTY ne veux pas réparer (Marque LELIT ne fait pas partie des marques que Darty répare) et les revendeurs du site Darty ne propose aucune solution;
2025幎9æ23æ¥
Lelit ããã®åç
Bonjour,
Merci pour votre message.
Aujourdâhui, LELIT ne gÚre pas un réseau de réparateurs « agréés » en direct en France pour les centrales vapeur : lâassistance aprÚs-vente est assurée via nos partenaires de vente, qui coordonnent diagnostics et réparations pour les produits vendus par eux.
Concernant votre centrale vapeur (â5 ans) et la fuite au niveau de la cuve : le montant communiqué par notre équipe est estimé en suivant la problématique décrite par vous et l'age du produit.
Votre retour est précieux et nous aidera à améliorer nos services en France. Nous vous remercions et restons à votre disposition.
Bien cordialement,
LELIT team
I received goods that were damagedâŠ
I received goods that were damaged (probably in transit). Additionally there was water emitting from the steam wand - this I was subsequently advised this was from internal testing - I believe it would be well worth Lelit mentioning this on the site to ensure clients do not jump to the wrong conclusion in that the unit has been used. Otherwise the communication with Lelit support (once the correct channels had been identified) was professional, concillatory and efficient.
2025幎9æ23æ¥
Lelit ããã®åç
Hello David,
Thank you very much for your feedback!
We appreciate the suggestion and will check this with the marketing team as well. Happy to read that our support team has replied in a professional and efficient way.
We remain at your disposal for eventual questions and wish you a great coffee, every day!
Regards from
LELIT team
Service client trÚs réactif
Service client aimable, trÚs réactif et apportant de réelles solutions. Il y a un réel suivi.
2025幎9æ17æ¥
Lelit ããã®åç
Bonjour,
Merci beaucoup pour votre commentaire!
Nous sommes contents d'avoir répondu à vos demandes et restons à disposition.
Bien cordialement,
LELIT team
Lelit ããã®åç
Thanks for the kind words! We're that you have a good experience with our Support team and that you are enjoying your product.
Kind regards,
LELIT
Fast response
Fast response with my queries, following up also if the problem was solved.
2025幎9æ4æ¥
Lelit ããã®åç
Thank you for your review! We are glad that our team provided you with prompt and thorough support. That is exactly what we aim for.
Happy brewing!
LELIT
Veloci e puntuali nelle risposte.
2025幎9æ10æ¥
Lelit ããã®åç
Gentile Francesco,
La ringraziamo per il Suo riscontro!
Siamo contenti che siamo riusciti a rispondere alle Sue domande in tempo utile, rimaniamo a disposizione.
Cordiali saluti,
LELIT team
Lelit ããã®åç
Hallo,
wir freuen uns, dass Sie mit uns eine positive Erfahrung gehabt haben!
Und stehen Ihnen gerne zur VerfÃŒgung!
Mit freundlichen GrÃŒssen,
LELIT team
Lelit ããã®åç
Hallo,
Wir bedanken uns fÃŒr das positive Feedback und stehen Ihnen weiter zur VerfÃŒgung.
Mit freundlichen GrÃŒssen,
LELIT team
Amazing and responsive customer supportâŠ
Amazing and responsive customer support that was very accommodating and understood my issues very well.
2025幎9æ3æ¥
Lelit ããã®åç
We truly appreciate your lovely feedback. Itâs great to know our team was able to support you quickly and with care. Thank you for sharing your experience with us.
Kind regards,
LELIT
Danke Lelit fÃŒr den kompetenten Support
Ich habe mir erst neulich eine neue SiebtrÀger Maschine der Firma Lelit gekauft â ÃŒber ein externen VerkÀufer allerdings. Wir beide - Anita und ich :) - hatten dann Startschwierigkeiten und die Servicemitarbeiterin von Lelit hat mich dann super kompetent, freundlich und schnell beraten, wie ich mein Handling verbessern kann.
Ich bin sehr zufrieden und freue mich ÃŒber meine neue Espresso Maschine!
2025幎8æ29æ¥
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Lelit ããã®åç
Hallo,
Vielen Dank fÃŒr das Feedback!
Wir stehen Ihnen zur VerfÃŒgung, falls Sie weitere Hilfe oder Informationen brauchen.
Mit freundlichen GrÃŒssen,
LELIT team
One of the best espresso machine companies
They were very professional I thank you very much and for me Lelit Elizabeth is one of the best espresso machine
2025幎8æ23æ¥
Lelit ããã®åç
Thank you for your kind words! Weâre so glad youâre enjoying your LELIT Elizabeth and appreciated our support.
Happy brewing!
LELIT
Lelit and in particular EnricaâŠ
Lelit and in particular Enrica Montagnoli, who helped me sort out a couple of teething problems at the beginning, have being excellent. The delivery of my coffee machine was so quick, and I was able to purchase it at a reasonable price. I was really impressed by how efficient the whole process has been. Definitely recommend this company if anyone is considering buying a Lelit coffee machine - I bought the Anita. Once again thanks.
2025幎8æ28æ¥
Lelit ããã®åç
Hello Will,
Thank you so much for your positive review!
Weâre thrilled your Anita arrived quickly, and that the whole process felt smooth.
Enjoy your new machine, and if you ever need tips or support, weâre always here to help.
Thanks again for recommending LELIT!
Best regards,
LELIT team
My question was not answered at all
2025幎8æ29æ¥
Lelit ããã®åç
Hello,
Thank you for letting us know.
Weâre sorry if our service didnât meet your expectations â this isnât the experience we aim to provide.
It's our understanding that a person of our team has replied your initial question. Please reach out to us if you did not receive it or if our reply was not clear enough and you need more explanation.
Thank you very much!
We remain at your disposal.
LELIT team
Lelit ããã®åç
Hallo Alexander,
Vielen Dank fÃŒr Ihr tolles Feedback!
Wenn Sie noch Fragen haben oder weitere UnterstÌtzung benötigen, sind wir jederzeit gerne fÌr Sie da.
Mit freundlichen GrÃŒssen,
Team LELIT
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