Lelit レビュー 235

Super schneller und hilfreicher Support.

Ich besitze eine schwarze Lelit Bianca. Die Maschine selbst ist toll– der Kundenservice von Lelit hingegen leider überhaupt nicht.

Nach etwa einem Jahr bildete sich Rost an der Tropfkante unterhalb des Auslasses des Expansionsventils. Lelit lehnte eine Reparatur im Rahmen der Gewährleistung jedoch ab und behauptete, der Rost könne durch Wasserspritzer beim Rückspülen entstanden sein. Diese Begründung ist aus meiner Sicht schlicht unzutreffend.

Tatsächlich ist es konstruktionsbedingt kaum möglich, diese Stelle dauerhaft trocken zu halten. Offensichtlich wurde bei den lackierten Modellen unter der Lackierung kein Edelstahl verwendet. Das halte ich für einen klaren Konstruktionsfehler. Entsprechend finden sich im Internet auch zahlreiche Berichte von Nutzern mit exakt demselben Problem.

Besonders bemerkenswert ist, dass Lelit bei neueren Maschinen inzwischen den Auslass verlängert hat, sodass die Tropfkante trocken bleibt. Damit wird indirekt bestätigt, dass hier ein konstruktives Problem vorlag. Trotzdem weigert sich Lelit, bei älteren Maschinen im Rahmen der Gewährleistung zu helfen, und wälzt das Problem stattdessen auf Händler und Kunden ab.

Ein solches Verhalten halte ich für unfair, äußerst kundenunfreundlich und eines Herstellers in dieser Preisklasse schlicht unwürdig.

I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :).
I am concerned that the seller (Seattle Coffee Gear) is sending me to Lelit while Lelit is trying to send me to SCG. But we’ll address that next time.

Each representative was quite good and wanting to solve problems, but the experience was disjointed and hard to get a hold of anyone. The whole experience took too much time between responses and different representatives replying, which makes it challenging for cohesion. The chat window was never open. No phone support.

My Lelit Bianca required a tiny little part that is so prone to failure that they’re supposed to included in the box. Unfortunately that piece is not sold separately and I had to purchase a larger kit package (thankfully, they priced it well for this situation) That piece, a gicluer, should be offered separately.

Overall, it felt piecemeal but i’m very happy to have some spare parts.

Issue was resolved quickly and easily and I'm back to making coffee.

Es wurde versucht das Problem zu beheben, es wurde aber nicht behoben. Anschliessend wurde ich nur an den Händler verwiesen

Enrica at Lelit customer service was fantastic and the William coffee grinder is superb, as is the Mara X machine

Ho avuto bisogno di assistenza per una macchina del caffè, servizio ottimo, proprio quello che ci si aspetta quando si investe in un prodotto di qualità come questo. L'azienda ha gestito tutto il processo, dalla spedizione presso la loro sede alla riconsegna presso il mio domicilio, informandomi regolarmente sull'andamento della pratica. Continuate così.

My machine started leaking after 6 months. I submitted for a warranty claim. Took over a month to get me a service pack to send in for repair. I then expressed I was not comfortable sending my machine in based off how slow service process was. Then requested a new machine. Machine came new and was leaking out of back of steam wand on to lcd display internally. Again requested a new machine. New machine came and the flow control valve did not function and group head gushed out water. Requested part to fix my self. Still waiting on part to fix machine. Have not had a working machine now for over two months. Communication sucks 3-4 days to get reply by email. QC absolutely can’t be worse. 2 new machines I received not functional. I am left waiting on parts to fix my machine my self. Wish I could give a lower rating. I will be sharing my experience with every one. Deeply regret spending 3k on a machine that doesn’t work. Wish so bad I could get my money back and go a different route. So sad

Responsive and very helpful The problem was quickly fixed after I followed their suggestions

Professionali, tempestivi e cordiali

Bei Problemen mit einem Händler hat Lelit mir schnell und unkompliziert geholfen. Ich hatte ein Video einer Fehlfunktion an Lelit gesendet nachdem der Händler Gewährleistungsansprüche ablehnte. Lelit hat hierzu schnell geantwortet. Nachdem ich die Email an den Händler weitergeleitet habe, in der Lelit die Fehlfunktion bestätigte ist der Händler seinen Pflichten nachgekommen.

Timely, helpful, and honest.

Prompt resolution an customer service.

You answered my specific questions clearly as many companies just point you to an endless stream of q and a. You also did a rare thing in following up to see if all,was now clear. Quite special and it really builds the quality and service reputation of your company

Avevo un guasto al display della mia Lelit Bianca. Hanno risposto subito suggerendo sia gli indirizzi dell'assistenza sia un sito per l'acquisto online. Dopo hanno chiesto se avessi potuto risolvere il problema. Solo quattro stelle perché l'assistenza non viene a casa, sorprende per una macchina da 27 kg.

Ottima esperienza. Ho contattato il Servizio Clienti Lelit per un portafiltro a pressione acquistato on line che si e' dimostrato essere difettoso. La gentilissima Customer Care Representative Enrica Montagnoli ha preso in carica il ticket e con estrema cortesia e professionalita' ha diretto tutte le fasi del reso ed in breve tempo ho ricevuto il nuovo portafiltro.
Sono rimasto estremamente soddisfatto del risultato ed ringrazio vivamente Enrica.

Above and beyond!
Excellent service, they made me feel very valued as a customer. Addressed all my issues in the best possible way