Lelit レビュー 235

Ordered day zero, original machine was delivered working day 3 with some cosmetic damage to the front panel. Returned and received back at warehouse on working day 5. I was promised a replacement would be shipped same day. Order was actually raised for FOC replacement on morning of day 6, it should have been shipped the same day. On working day 10 their website STILL said order status was "Processing". FINALLY it was despatched on working day 12 but the tracking link did not work. On day 14 I chased it and was given the missing tracking reference (system issue) and I received the product on working day 15. Reason for delay in despatch (6 working days plus 1 weekend late) was "IT error between our systems and the courier's".

If that was my business, I would have identified the top 20 most urgent or overdue deliveries and I would have arranged a courier collection manually, not waited for the IT to be fixed a week later.

To their credit, the Customer Service team were very responsive to my multiple emails but couldn't really do much to help.

Was professional and directed me right to the problem to be fixed.

I purchased a Lelit Bianca from Bella Barista at the end of 2024 and started using it on Christmas Day that year. In the middle of January 2026 the steam boiler started over filling and produced around 250ml of water before any steam. I contacted Bella Barista and because the machine was under warranty they asked me to return it for repair. After having the machine for over two weeks it was still not looked at so I contacted Lelit for help. They basically did not want to get involved and told me I had done the right thing in returning the machine to Bella Barista. The fault was a probe in the steam boiler that was covered in scale. I live in central Scotland where the water is very soft (I also test my water regularly), so am very surprised of scale build up so quickly. These machines are advertised as built with industrial parts. My machine makes on average less than 3 coffees a day. As I am the only one using it and work away from home often, I think it made somewhere between 700 & 800 coffees. If this is the case then a coffee shop must be changing this part every week (more in hard water areas). It also turns out that this part is replaced during a service (recommended to be carried out every 12-18 months) and was advised to have this done at a cost of £286.28. So the 2 year warranty is worthless. Before this machine I had a Sage Barista Touch that I purchased with a 5 year warranty for around £900. The Sage machine lasted over 7years with no issues whatsoever (Sage are owned by the same company as Lelit). I have worked out that the cost of the Lelit machine with an annual service over 7years will be over £4000. My advice to anyone considering a Lelit machine (or anything similar) would be to get a Sage with extended warranty from the department store famous for their Christmas ads and save a small fortune.

Produit conforme à mes attentes, service client réactif

Returned a Lelit coffee machine, and they couldn't have been more helpful and understanding. Refund issued as soon as they received the item. Brilliant. Tried to return a coffee grinder to another company, and had the opposite experience. So. Well done Lelit.

Customer service is very unresponsive.
There is no phone number to talk with costumer support. Calling the number goes to an offsite support, who is “unable” to connect with the actual Lelit team. They can only escalate an existing case for you, to try to get them to respond to you via email.

Veloci e professionali nel gestire il problema

I appreciated the diagnostics and solutions that resolved my issues. The interactions were timely and I had follow ups to make sure everything was working as intended. I could not have asked for any better support.

Ottima supporto, comunicazione impeccabile, hanno ritirato su appuntamento la mia Lelit Bianca PL162T, tramite Il corriere BRT, preventivato la spesa per la pulizia e revisione della macchina, eseguito il lavoro e spedita nuovamente a casa in sole due settimane! ⭐️⭐️⭐️⭐️⭐️

Ottimo ! Un piacere !

La signora che ha gestito il mio problema è sta molto attenta e proattiva !
Grazie !!

Pakket was door transportfirma terug naar Lelit gestuurd. Simpel e-mailtje naar Lelit gestuurd en vriendelijke dame Erica van de klantendienst heeft het vlug en efficiënt in orde gebracht. Top service!

Veloce resposte. Buona informazione

The responses were very slow (several days). Toward the end of the process the response time was much better. The recommended repair kit invoiced for me to buy was 34.95 (plus 4.99 shipping). I found the small part I actually needed and had requested instead of the kit on Clive coffee for $5 (plus $9 shipping).

Questa recensione si rivolge al Servizio Clienti Lelit che ha esaudito la mia richiesta.
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Prima ancora di interagire col Servizio avevo già registrato il prodotto sul loro sito con i dati della macchina (modello, matricola, data di acquisto ecc.) poi con i dati personali (nome, cognome, email, telefono, indirizzo ecc.)

Il mio primo contatto con il Servizio Clienti è avvenuto tramite email, così come tutti quelli successivi, sempre per lo stesso motivo: mi sono presentato come acquirente di una loro macchina e desideravo semplicemente acquistare dei gommini, direttamente o tramite un rivenditore, a pagamento.

Per una necessità così banale, anziché fornirmi il nome di un rivenditore autorizzato, essendomi stato spiegato che Lelit non intrattiene rapporti con privati,. mi è stato chiesto di fornire i dati della macchina e i miei dati personali peraltro già disponibili dalla registrazione a mio nome. Lo stesso con cui mi sono firmato nell'email.

Come se non bastasse, avendo acquistato la macchina all'estero - comunque in un paese UE - il Servizio Clienti ha ventilato la possibilità che per esercitare i diritti di garanzia (che non avevo chiesto di esercitare) avrei dovuto rivolgermi al rivenditore.
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Comunque, dopo aver ripetuto ancora una volta tutti i dati richiesti, ho ribadito che desideravo unicamente acquistare dei gommini. Anche in questa fase mi sono state poste alcune obiezioni, fortunatamente decadute grazie a pazienza, gentilezza e fermezza da parte mia, con una finale comprensione, da parte dell’Assistenza, della banalità della richiesta.

Ora, in questo frangente, obiettivamente, quale può essere il grado di soddisfazione di un cliente peraltro del prodotto Lelit di più alta gamma, espresso con un numero di stelle da uno a cinque ?

Cinque no perché non mi ritengo ampiamente soddisfatto. Quattro indica comunque soddisfazione, ma ho dovuto insistere con diverse email, per più giorni, per far comprendere ragioni di una semplicità disarmante. E tutto mi manca fuorché la precisione.

Alla fine l'informazione l'ho avuta, quindi una o due stelle non le trovo adeguate perché punitive e ingiuste.

Tre è quindi il valore che rimane, che credo corretto attribuire in questo frangente al Servizio Clienti, che ho trovato non immediatamente ricettivo, anche a fronte di una richiesta banale. Questo giudizio non riguarda il prodotto acquistato, che, se non mi riserverà cattive sorprese col tempo e l’uso, è davvero splendido. Obsoleto per certi aspetti, ma a me va bene così.

Even having personal struggle with the machine, the Lelit team took care of me. I appreciate not having to fight for the outcome.

Super freundlich, schnell und hilfsbereit auch Jahre nach dem Kauf. Ich hatte einen Defekt an meiner Mühle und der Kundenservice hat mir gezeigt welches Teil defekt ist und Anhand von Videos wie ich es selbst reparieren kann.

I think that Lelit make great espresso machines. Unfortunately my Bianchi was faulty, this happens and could have been resolved but my experience thereafter was awful. I found it really hard to get in touch with customer services as their web access doesn’t work. Once i did get through the team were slow to respond, ignored my mails and really didn’t help make a stressful situation better. I think that if you are selling premium products you have to provide responsive and efficient aftercare. I was really excited to purchase the Bianchi but my experience with the company has been so disappointing. I wrote in to complain but got no response.