I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... ãã£ãšèŠã
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I received feedback quickly and clearly. The instructional help changing the settings didnât work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... ãã£ãšèŠã
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Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... ãã£ãšèŠã
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Ho avuto bisogno di assistenza per una macchina del caffÚ, servizio ottimo, proprio quello che ci si aspetta quando si investe in un prodotto di qualità come questo. L'azienda ha gestito tutto il proc... ãã£ãšèŠã
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LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELITâs products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that âa better future needs a sustainable presentâ, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
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- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
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Viale del Lavoro, 45, 25045, Castegnato, ã€ã¿ãªã¢
- lelit.com
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Lelit is a company that provides theâŠ
Lelit is a company that provides the Best customer service ever. Just buy with confidence, they keep their word as they want a happy customer.
Thank you.
2026幎1æ5æ¥
Lelit ããã®åç
Hello,
Thank you so much for your kind words and positive feedback!
We are happy to read that our customer service meets your expectations: thank you!
Enyoy your LELIT product!
Kind regards,
LELIT team
I love the bianca,and she loves me
2025幎12æ25æ¥
Lelit ããã®åç
Hello!
Thank you for your lovely feedback!
We remain at your disposal, please reach out if you need support.
Enjoy every moment with your LELIT Bianca!
Kind regards,
LELIT team
Assistenza inesistente mai puoi comprerò prodotti ELIT
Assistenza inesistente
Macchina che ha avuto problemi da subito
Portata in assistenza ma dopo 2 mesi i problemi si ripresentavano nonostante assistenze pagate profumatamente
Il caffÚ esce acqua privato di tutte le marche in tutti i modi
E mi fermo qua perché ci vorrebbe un libro per descrivere il disservizio subito
2025幎12æ31æ¥
Lelit ããã®åç
Gentile Cliente,
La ringraziamo nuovamente per il riscontro inviato.
Il nostro Servizio Le ha risposto con le possibilità di risoluzione idonee per il profilo attuale del Suo prodotto. Prendiamo atto che non Ú rimasto contento e ci dispiace. Sarà un nostro impegno migliorare il Servizio in futuro per riuscire a rispondere in maniera più efficiente a richieste simili.
Tuttavia, come già scritto nella corrispondenza email, rimaniamo a disposizione nel caso avesse bisogno di ulteriori chiarimenti o assistenza.
Cordiali saluti e Buon Anno 2026!
LELIT team
Lelit ããã®åç
Hallo,
vielen Dank fÃŒr die RÃŒckmeldung!
Es tut uns Leid, dass Sie im Moment mit unserer Antwort nicht zufrieden sind. Wir schÀtzen Ihr Feedback, und bedanken uns, dass Sie ein LELIT Produkt gewÀhlt haben.
Falls Sie weitere Hilfe brauchen, stehen wir Ihnen gerne zur VerfÃŒgung.
Gutes Rutsch ins Neue Jahr2026!
LELIT team
Customer service were great
Customer service were great. Resolved my issue with a return very promptly and without quibble.
2025幎12æ17æ¥
Lelit ããã®åç
Hello!
Thank you very much for taking the time to share your feedback with us!
We remain at your disposal in the future and take the occasion to wish you a Happy New Year 2026!
Warm regards,
LELIT team
Top, affidabile e servizio clienti super
Top. Problema caldaia (apparente) su una macchina da caffÚ di 5 anni... hanno elargito consigli puntuali e preziosi... Problema risolto con decalcificazione! Grazie Lelit, serietà ed affidabilitÃ
2025幎12æ22æ¥
Lelit ããã®åç
Buongiorno!
Grazie mille per il suo feedback positivo e gentile!
Siamo contenti di leggere che il nostro servizio vi abbia supportato con i consigli corretti per il suo prodotto.
Le auguriamo Buone Feste e un Buon Anno Nuovo 2026, sereno e pieno di soddisfazioni!
Auguri!
LELIT team
Lelit ããã®åç
Hello!
Thank you so much for your feedback!
We're glad that our support team has replied with the correct detail.
We remain at your disposal and wish you a Merry Christmas and a Happy New Year 2026!
Warm regards,
LELIT team
Service réactif et tutoriels efficaces, mais inquiétude sur la durabilité et la sécurité des matériaux
Ce que jâai apprécié :
⢠Excellente réactivité du personnel.
⢠Les vidéos explicatives disponibles sur YouTube sont trÚs bien conçues et facilitent la réparation. Elles permettent au consommateur de remplacer lui-même la piÚce, ce que jâapprécie particuliÚrement !
Ce que jâai moins apprécié :
⢠AprÚs seulement 3 ans dâutilisation, le diffuseur métallique chromé de ma cafetiÚre est fortement endommagé : la couche de chrome sâest en partie détériorée, laissant apparaître le métal.
⢠Ce qui mâinquiÚte, câest dâavoir potentiellement ingéré des particules de chrome dans le café, ce qui nâest certainement pas bon pour la santé.
⢠Jâai pu recommander une piÚce neuve, mais je me demande combien de temps elle va durer. Faut-il alerter les associations de consommateurs ?
2025幎12æ3æ¥
Lelit ããã®åç
Bonjour,
nous vous remercions pour votre retour et aussi pour vos commentaires.
Nos produits sont realisé en ligne avec les normes pour la catégorie spécifique de ce produit. Si vous avez besoin d'un plus de détailles, vous etes prié d'écrire au notre Service Client, ils vont s'occuper de vous répondre au plus vite avec les informations utiles pour l'usage de votre produit.
Nous vous souhaitons un Joyeux Noel et un trÚs Bonne Année 2026!
Cordialement,
LELIT team
Es war etwas mÃŒhsam mit Lelit inâŠ
Es war etwas mÃŒhsam mit Lelit in KOntakt zu treten, aber letztlich wurde mir geholfen.
2025幎12æ16æ¥
Lelit ããã®åç
Hallo,
Vielen Dank fÃŒr Ihr Feedback!
Wir stehen Ihnen zur VerfÃŒgung auch in der Zukuft.
Schönes Weihnachsfest und ein Gutes Neues Jahr wÌnschen wir Ihnen!
Mit freundlichen GrÃŒssen,
LELIT team
Disponibilità elevata
Disponibilità elevata. Cortesia, professionalità e premura per i clienti. Valutazione eccellente!
2025幎12æ15æ¥
Lelit ããã®åç
Buongiorno!
Grazie per averci inviato il suo feedback, lo apprezziamo molto!
Il nostro Servizio rimane a Sua disponibilità in caso di necessità .
Cogliamo l'occasione per augurare Buone Feste e un Anno Nuovo sereno!
Cordiali saluti,
LELIT team
Lelit ããã®åç
Hello,
And thank you so much for taking the time to send us your positive feedback!
Please reach out to us if you need support, we're always happy to help.
Kind regards from LELIT team
Excellent product
Absolutely thrilled with my Bianca V3 - it's a superb piece of kit. I read several reviews before purchase, which were all positive - only negative from some reviewers was build quality, but I'm happy to report, that for me personally the build quality is excellent. This espresso machine is fantastic for people who have a strong understanding of coffee and want to develop their skills further
2025幎12æ3æ¥
Lelit ããã®åç
Hello!
Thank you for your positive feedback, we really appreciate it!
We remain at your disposal for further support, and wish you an amazing cup of coffee with your LELIT Bianca, always!
Enjoy your cup!
Kind regards,
LELIT team
List of Lelit service agents
I recently requested a list of Lelit service agents in Victoria. However, the information I received instead was a list of Breville and Kambrook service agents dated 15/05/2018.
2025幎11æ29æ¥
Lelit ããã®åç
Hello,
Thank you for your feedback!
We are sorry that the information received was not as expected. We'll try to do better and send you a more specific detail for your LELIT product.
Thank you for your patience!
Kind regards,
LELIT team
Lelit ããã®åç
Hello!
Thank you so much for your kind feedback!
We're here to help, please reach out to us in case of any questions.
Thank you!
Best regards,
LELIT team
Unterirdischer Kundenservice
Bei mir hat sich nach kurzer Zeit der Holzgriff von dem SiebtrÀger gelöst. Das konnte ich noch selbst reparieren. Aber dann begann das Holz zu reiÃen. Offensichtlich ist der Griff nicht fÃŒr die thermische und physische Belastung ausgelegt. Nachdem ich dazu mehrfach Kontakt mit dem Kundenservice hatte, ich erst die Rechnung senden sollte, dann nochmal die Fotos (die ich bereits im Formular mit hochgeladen hatte), sagte man mir am Ende "GemÀà den europÀischen Vorschriften ist der HÀndler fÃŒr die Garantie und den After-Sales-Service der von ihm verkauften Produkte verantwortlich."
Man möchte dem Kunden (der eine Espressomaschine fÌr 2.000⬠gekauft hat) anscheinend nicht schnell und unbÌrokratisch helfen. Lieber tut man so, als wÌrde eine Rechtsvorschrift einer kulanten Hilfe im Weg stehen. So funktioniert Kundenbindung auf jeden Fall nicht. Und ich werde jedem von dem Kauf eine Lelit (Sage,⊠die auch zu dem Konzern gehören) dringend abraten.
2025幎12æ3æ¥
Lelit ããã®åç
Hallo,
Vielen Dank fÃŒr Ihr Feedback!
Es tut uns leid, dass unser Support Ihre Erwartungen nicht erfÃŒllt hat.
Wir werden Ihr Feedback als Grundlage nehmen, um unseren Service zukÃŒnftig zu verbessern und noch besser auf die BedÃŒrfnisse unserer Kunden einzugehen.
Unser Service steht Ihnen weiterhin zur VerfÃŒgung.
Mit freundlichen GrÃŒssen,
LELIT team
Consulta sobre registro de una máquina
He consultado sobre el registro de una máquina y solucionaron mis dudas
2025幎11æ25æ¥
Lelit ããã®åç
Hola!
¡Muchas gracias por sus amables comentarios!
Quedamos a su disposición para el futuro y le enviamos nuestros mejores deseos.
LELIT team
Good experience with customer service!
Great! Clear communication, fast, really happy with the resolution
2025幎11æ28æ¥
Lelit ããã®åç
Hello!
Thank you for taking the time to send us your feedback!
We were happy to help, please reach out to us if you have any further questions.
Thank you!
Best regards from LELIT team
ottima assistenza clienti
2025幎11æ27æ¥
Lelit ããã®åç
Buongiorno,
Grazie mille per avere recensito il nostro servizio!
Rimaniamo a disposizione nel caso avesse bisogno di ulteriore supporto da parte nostra.
Cordiali saluti da
LELIT team
Great advice
Great advice for a beginning home barista delivered in a friendly manner with enthusiasm for their products and a desire to help.
2025幎11æ26æ¥
Lelit ããã®åç
Hello,
and thank you very much for your kind feedback!
We hope you'll enjoy every moment with your LELIT product and remain at your disposal in the future also,
Best regards,
LELIT team
Der Kundendienst hat schnell undâŠ
Der Kundendienst hat schnell und kompetent meine Fragen beantwortet. Perfekt.
2025幎11æ19æ¥
Lelit ããã®åç
Hallo,
Und vielen Dank fÃŒr Ihre nette RÃŒckmeldung.
Wir freuen uns zu wissen, dass unser Kundendienst Ihnen die richtigen Antoworten gegeben hat.
Wir stehen Ihnen gerne zur VerfÃŒgung,
Mit freundlichen GrÃŒssen,
LELIT Team
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