I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... ãã£ãšèŠã
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I received feedback quickly and clearly. The instructional help changing the settings didnât work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... ãã£ãšèŠã
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Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... ãã£ãšèŠã
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Ho avuto bisogno di assistenza per una macchina del caffÚ, servizio ottimo, proprio quello che ci si aspetta quando si investe in un prodotto di qualità come questo. L'azienda ha gestito tutto il proc... ãã£ãšèŠã
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LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELITâs products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that âa better future needs a sustainable presentâ, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
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- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
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Viale del Lavoro, 45, 25045, Castegnato, ã€ã¿ãªã¢
- lelit.com
4.1
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Keine zufriedenstellende Lösung fÌr Ersatzteile
Meine Anfrage wurde schnell bearbeitet. Ich habe ein Ersatzteil benötigt, das einen Wert von wenigen ⬠hat. Leider war die einzige angebotene Lösung der Erwerb eines mehrere hundert ⬠teuren Ersatzteile Sets.
2025幎11æ4æ¥
Lelit ããã®åç
Hallo Bruno,
Vielen Dank fÃŒr das Feedback!
Wir erfahren, dass unsere Lösung war fÌr Sie nicht zufriedenstellend war, es tut uns Leid. Ihr Feedback wir dafÌr helfen, um unser Kundendienst in der Zukunft zu verbessern.
Vielen Dank!
MfG,
LELIT Team
Quick knowledgeable response
2025幎11æ4æ¥
Lelit ããã®åç
Hello!
Thank you very much for your feedback!
We remain at your disposal for eventual further support!
Kind regards,
LELIT team
Great experience
Great experience - I ordered a machine that was deemed to be too large by the fam, then replaced it seamlessly for a smaller version
2025幎11æ4æ¥
Lelit ããã®åç
Hello,
Happy to read your feedback, thank you very much!
We remain at your disposal,
Kind regards,
LELIT team
Schnell und hilfreich
2025幎10æ28æ¥
Lelit ããã®åç
Hallo,
Vielen Dank fÃŒr die RÃŒckmeldung!
Wir stehen Ihnen zur VerfÃŒgung, falls Sie weitere Informationen brauchen.
Schöne GrÌsse,
LELIT Team
I asked for parts shop in Israel orâŠ
I asked for parts shop in Israel or Middle East. The customer service representative doesn't know!
2025幎10æ28æ¥
Lelit ããã®åç
Hello,
thank you very much for your feedback. We understand something got lost in communication, and we apologize.
If you are located in Israel, please send your request to care.foryou@lelit.com, we will be happy to investigate.
Thank you very much!
Kind regards,
LELIT Team
Customer services is great
Customer services is great, quick responses and sorted well, couldnât ask for more
2025幎10æ27æ¥
Lelit ããã®åç
Hello,
Thank you very much for taking the time to share your feedback!
Happy to read that our service has responded well to your questions.
We remain at your disposal,
Kind regards,
LELIT team
Prompt and good follow il
2025幎10æ2æ¥
Lelit ããã®åç
Hello David,
Thank you for your positive review!
Our Support team remains at your disposal.
Best regards,
LELIT team
The service team was quick in answeringâŠ
The service team was quick in answering my doubts, they substituted a defective item quickly and they also proposed a cleaning and descaling program for the machine (something I was looking for).
2025幎10æ22æ¥
Lelit ããã®åç
Hello Stefano,
Thank you for sharing your feedback, it's valuable to us!
We are glad to know that our service has been able to offer you the correct support.
Please feel free to reach out to us for any questions.
Best regards,
LELIT team
La serietà Ú apprezzata
Allâarrivo la macchina, anche se nuova, non era funzionante. Contattata lâassistenza ho ricevuto unâetichetta per spedire al mittente la macchina difettosa e nel giro di alcuni giorni ho ricevuto una macchina nuova Ú perfettamente funzionante.
A fronte di un disguido lâazienda Ú stata serissima.
2025幎10æ28æ¥
Lelit ããã®åç
Buongiorno Mauro,
La ringraziamo per avere condiviso con noi il Suo feedback!
Siamo contenti che l'intervento del servizio clienti Ú stato efficiente.
Le auguriamo un buon caffÚ con LELIT e La preghiamo di non esitare a contattarci nel caso avesse ulteriori domande.
Saluti,
LELIT team
Lelit ããã®åç
Hallo,
Wir bedanken uns fÃŒr die RÃŒckmeldung!
Wir sind hier bereit, Ihnen auch in Zukunft zu helfen.
Vielen Dank!
Mit freundlichen GrÃŒssen,
LELIT Team
Took care of the problem and restoredâŠ
Took care of the problem and restored my confidence in Lelit
2025幎10æ22æ¥
Lelit ããã®åç
Thanks for the kind words! I am glad to hear that our team was able to help you out!
Kind regards,
LELIT
Nobody responded for weeks
Nobody responded for weeks. I called breville 4+ times to get my problem resolved. After I got a return issued they took over a month to get the money back.
2025幎10æ18æ¥
Lelit ããã®åç
Hello, thank you for your feedback.
We are sorry that our support process did not meet your expectations, ypour feedback is important to us, it will help our team improve process.
Thank you again for your patience,
Best regards,
LELIT team
Responsive customer service
They gave me the parts numbers and the site to get them from.
2025幎10æ8æ¥
Lelit ããã®åç
Hello,
And thank you for your feedback!
We are happy to read that our customer service has been responsive and efficient.
We remain at your disposal,
LELIT team
By having someone who can answerâŠ
By having someone who can answer question? Detail issue was explain and response can back on how can we help you ?? Does anyone look at the request I made ? I don't think so.
2025幎10æ3æ¥
Lelit ããã®åç
Hello Guy,
Thank you for your feedback!
We are here to help, if you need further information from us, please contact our team and we will do our best to answer your questions.
Thank you again for sharing your feedback!
Best regards,
LELIT team
could not ask for more help
2025幎10æ14æ¥
Lelit ããã®åç
Thank you for this review!
We're really glad to know you felt well supported! That's exactly what we aim for.
Happy brewing!
LELIT
Great experience
Great experience! My Bianca V3 arrived with a bent frame. Chris's coffee immediately sent me a claim form, and then Matthew from Lelit arranged the return for the damaged machine, and quickly overnighted me a new V3! It's working great and I'm pulling fantastic shots! Excellent customer service!
2025幎10æ11æ¥
Lelit ããã®åç
Thank you so much for your kind words! We're sorry your Bianca V3 arrived with damage, but we're thrilled to hear that Chrisâs Coffee and our team, especially Matthew, were able to turn things around quickly. It's wonderful to know you're now enjoying great shots with your new machine!
Warm regards,
LELIT
They were quick to answer
They were quick to answer. In addition, they also followed up, which is rare! They also gave great recommendations to how to solve my issues.
2025幎10æ9æ¥
Lelit ããã®åç
Thanks a lot for your review! Weâre happy to hear our team was responsive and helpful, and that their recommendations made a difference. Your satisfaction means a lot to us.
Cheers,
LELIT
Reparación siguiendo video de ejemplo.
Diagnosticaron el problema de mi cafetera tras enviarles un video y me informaron de lo necesario para solucionarlo.
Al principio da miedo meter mano en la máquina, pero cuando ves que el coste de la reparación han sido 15â¬, merece la pena.
2025幎10æ8æ¥
Lelit ããã®åç
¡Muchas gracias! Nos alegra saber que el diagnóstico a partir de tu vÃdeo te fue útil y que pudiste solucionar la incidencia.
Para cualquier otra consulta o ajuste, cuenta con nosotros.
¡Que disfrutes mucho de tu cafetera!
Un saludo, LELIT team
Mostly a great experience
Great experience getting the machine, not so great when i exchanged Anna for Victoria. Sage/Breville customer service were a shambles but unfortunately that is where the return/exchange had to land. 5 phones calls regarding refund of ALL components ensued (Refunded the machine immediately) & ended up emailing Lelit Italy to assist with the issue. They did immediately & hance why i have awarded 5 stars as all bar Saga C/S everything was excellent. Ordering direct & delivery were quick & speedy. Communication with Lelit was brilliant. Without Sage C/S involvement it would have been 5+ Stars
2025幎9æ30æ¥
Lelit ããã®åç
Hello!
Thank you for the 5 stars and for sharing your experience.
Weâre glad your order and delivery were smooth and that our team could quickly assist you. If you need anything else, weâre here to help.
Thank you!
LELIT team
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