Leroy Merlin South Africa レビュー 

First Review of Leroy Merlin South Africa:
I am having the most terrible time with this company. I ordered a sink which arrived damaged. I contacted them to ask them to collect it, and send a replacement. That was on Wednesday, 10 July 2024. The damaged item has still not been collect, the replacement not sent and customer services are doing nothing. They are totally ineffective. I have launched 2 complaints so far and not heard a word.
Second Review of this company:
Unfortunately, Leroy Merlin's incompetence and inefficiency continues! I truly feel that it is necessary to warn your clients, and future clients, about their dreadful service. After my complaint yesterday, a solution was reached. The damaged sink was to be collected today, and the replacement sent. I received all the collection paperwork via WhatsApp and email. I had been informed by Leroy Merlin that I just needed to show the collection paperwork to the driver. I queried this and asked if I needed to print it out but was told that this was not necessary. I have taken screenshots of the communications. Today DSV arrived and refused to take the damaged sink as I did not have printed collection paperwork. The driver called his office and the woman he spoke to told him that he could not take the item without the paperwork. I showed him the message but alas it was not to be. Please note that the DSV driver was fantastic and he is a credit to DSV! The issue is the agreement between Leroy Merlin and DSV. I am beyond astounded by the continued inconvenience, and stress, that I am being put through by total inefficiency.

Leroy Merlin Order 279836 /Order Id: #LM-000396567
Order 279836 never received nor refunded. You can visit a store phone or write e-mails, no refund nor delivery. I have tried visit to nearest store, write reviews, phoned customer care. no results'
buy instore for value - not online

More than two weeks ago we ordered tiles that should have been delivered by Monday the 21st. When I called, your team said there had been a problem with the delivery and eventually confirmed that they would be delivered on the 24th. The next morning, I got an email saying the order was cancelled. I have not received any refund for the R5k+ that was paid to you three weeks ago and you have failed to deliver any product or service. The Consumer Protection Act also allows me to claim interest on these funds for the time they have been held. Promises that a Manager would call me have not been fulfilled. Your service is appalling.