Let's Roam レビュー 2,078

Had lots of fun doing this with family enjoyed all of the plaques and very entertaining

We had so much fun walking around seeing old buildings reading different plaques including those not part of the hunt!

If I could give the company zero stars I would. I bought as a gift however they have taken money again and pretend they are to refund but don’t. Buy at your peril - scam company.

My husband bought the Chester trail on his birthday between other activities we had booked. It was not good, no actual history about locations on the map, unclear instructions and inaccurate locations. We chose to stop despite the fact it wasn’t cheap. That is not the reason for my review though. Today, £25.04 and a non-sterling transaction fee came out for a “subscription” that was definitely not made clear at the time of booking. We have no idea what on earth the subscription is for, as you still have to pay for the scavenger hunts. We have contacted them to ask for a refund but failing that, it will be a VISA dispute. Money’s tight and disputing payments is time you don’t get back, so it’s a bit of a nuisance really.

This is a great idea in theory but the company really need to sort out their app. It is very temperamental, often closing with no reason, very slow to respond and you have to repeat pages often before it works and in the end the hunt didnt work. I bought 2 tickets a few months ago to use in Shrewsbury but when I installed the app it required an update which wouldn't work. I requested support but there wasn't really anything they could other than acknowledge there was an issue. So we had to give up with it for that day out.
I decided to use the tickets for a day out in Plymouth yesterday instead. The app continued to be temperamental but managed to get it ready to use. However when it came to starting our scavenger hunt the app was just stuck in the 'installing your hunt' page and we never managed to get the hunt started. So again, we had to give up, money gone. I wouldn't bother trying this again.

i have bought several passes and went to use them and the app is not working. i tried calling and using the online chat. Not sure i am chatting online with a real person because the messages every time i log on are essentially the same. that there is no update on the status.
UPDATE
after 30 minutes online today i did get a call back. i will wait to see if the problem is resolved and a complimentary ticket is issued
Update 2 Thank you to Roam for a very satisfactory response and the complimentary ticket.

A great way to have a walk with purpose! We enjoyed walking around the city,
learnt a little history, had some fun with the questions, met some locals & finished off with coffee at one of the very nice coffee shops we found along the way.

Awesome! Great event

Great activity for solo, couples or groups. Excellent team building exercise. Fun with some history lessons built in.

Very fun and family friendly. Would highly recommend if parents have stir crazy kids and need to get out and about. Pet friendly as well.

It was a fun afternoon couple hours wandering around f the city.

Lots of fun.
Get your team all signed up before you start. Would have helped for more fun.

We were told that our hunt would be 1.5 to 2 hours. In reality, it took 45 minutes. It was very basic. None of my team felt it was worth the $.

Really unique way to explore a city. We didn't have to walk too far and visited places we probably wouldn't have. Only recommendation is to do this with at least 4 people. 2 people made it very difficult to complete all the challenges.

We had some issues getting the app to cooperate (mostly when we wanted to “upgrade” the package), but the customer service was incredibly responsive. Didn’t manage to fix that element, but the app itself is a blast and a great way to add some fun to even our local hometown.

Fun to do but plenty of problems with redeeming tickets

We took a bunch of photos and was really fun, good activity

Terrible customer service. Please do not waste your money. There are many other more extensive and well thought out scavenger hunt services. The scavenger hunt had a few errors. Things were not where they said they would be, even with an icon on the map leading us to the wrong location. So we didn't finish, no big deal. But I thought - "well, I don't want to pay for this" 30 minutes later the person will not refund my account and tells me the policy doesn't allow any refunds no matter what. I told her what happened and 10 questions later she's telling me she doesn't see the error... Well you need to be on the scavenger hunt and walk around a building expecting to find a statue there for an hour to see the error. I told her it felt like a waste of my time, she cited their policy again. For the record, my partner and I still had fun because we got to be outside and together, but it wasn't because we had a great scavenger hunt it was just nice to be outside. So go for a walk! But don't waste your money on this, it will just make your walk a bit frustrating.

Was fun once we figured it out. Was our first time, was a lot challenging at first but was so much fun. We will definitely be doing more

My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture while enjoying a walk through its beautiful downtown. The scavenger hunt gave us a great mix of trivia, photo challenges, and fun facts, and we found ourselves laughing a lot—especially while taking some silly photos together.

The app was easy to use, and we appreciated how it guided us to spots we might have otherwise missed. Whether you’re a tourist or a local looking to see your town with fresh eyes, Let’s Roam is a great way to spend the afternoon. We’ll definitely be trying more of their adventures in other cities!