I felt very looked after by Luke and Ryan. After being disappointed by another letting agency whose staff were impossible to pin down, it was very reassuring to be able to speak with competent and hel... もっと見る
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Charlotte and Natalie have gone above and beyond dealing with nightmare tenants who have repeatedly paid rent late. Charlotte has continued to chase the tenant unprompted and was very professional and... もっと見る
Casey was absolutely outstanding with helping us secure our new flat! Not only she went above and beyond but also she was down to earth and helped us understand new things that we needed to complete.... もっと見る
Company has a prize for bank to bank payments but direct debits aren't eligible, only manual payments via their website, which carry a transaction fee of £2.35. What type of organisation does that sou... もっと見る
企業が回答しました
企業情報
当該企業による記述
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
連絡先
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, 英国
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4.5
優良
651件のレビュー
ネガティブなレビューの 75％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Charlotte has been fantastic with the…
Charlotte has been fantastic with the renting process and has helped / advised on any questions or enquiries throughout. Very professional.
I very much recommend this company and Charlotte as a point of contact.
2026年1月26日
自発的なレビュー
LettingaProperty.com からの回答
Thank you for your lovely review, Shelley.
I am really pleased to hear that Charlotte has been so helpful during your renting process. Providing clear guidance and support is exactly what we aim for, so it is great to see this reflected in your experience.
I will make sure your comments are shared with Charlotte.
Helen
Operations Manager
Lettingaproperty.com
Follow through
keeping me updated and chasing matters efficiently over the term of the tenancy. Charlotte Clarke has been very helpful.
2026年1月23日
自発的なレビュー
LettingaProperty.com からの回答
Thank you for your review, Grace.
I am really pleased to hear you felt kept up to date and supported throughout your tenancy. Clear communication and consistent follow up are exactly what we aim for, so it is great to know Charlotte was able to help you in this way.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
LettingaProperty.com からの回答
Thank you for your review, Ashley.
I am very glad to hear you found the team helpful and easy to communicate with. That is exactly the experience we want people to have when working with us.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
First-class management and assistance
Charlotte Clarke helped me immeasurably with an extremely difficult tenant (who sent her several foul-mouthed messages refusing to cooperate) and finally persuaded him to move out in good time following eviction.
Having previously endured difficulties with a previous tenant, but with a “human” letting agency who did nothing to oblige, Charlotte has shown how an online agency can be the model of assistance and first-class management.
2026年1月22日
自発的なレビュー
LettingaProperty.com からの回答
Thank you for your review, Richard.
I am really pleased to read your comments. Situations like that are never easy, and I am glad Charlotte was able to support you and help bring matters to a resolution.
We appreciate you taking the time to share your experience and your kind words about Charlotte and the team.
Helen
Operations Manager
Lettingaproperty.com
Charlotte was prompt and tenacious with…
Charlotte was prompt and tenacious with ensuring rent payments were made, following an initial delay, to enable no arrears were encountered.
2026年1月9日
自発的なレビュー
LettingaProperty.com からの回答
Hi Ian,
Thanks so much for your feedback.
I’m really pleased to hear Charlotte was prompt and tenacious in helping get things back on track. She always aims to stay ahead of any issues, so it’s great to know her support made a difference in avoiding arrears.
We appreciate you taking the time to share this — it means a lot to the team.
Best regards,
Helen Davis
Operations Manager
Lettingaproperty.com
Awful
Awful. barely found any prospective tenants. the clerk doing the viewings was very unprofessional.
2025年12月22日
自発的なレビュー
LettingaProperty.com からの回答
Hi Veena,
Thanks for your feedback and I’m really sorry this didn’t go as you’d hoped.
We did secure multiple viewing requests shortly after your property went live and arranged appointments within the timeframe booked. While we always aim for strong results, demand and pricing can vary, and unfortunately none of the initial viewers chose to proceed.
I’m sorry to hear you felt the experience with the viewing clerk wasn’t up to standard. We take that seriously and would have been happy to offer a different clerk or support you with self-managed viewings, but I appreciate you’ve chosen to move forward with another agent.
We wish you every success with the let and thank you for giving us a try.
Kelsey Hall
Sales Manager
Lettingaproperty.com
Charlotte and Demi have been fantastic…
Charlotte and Demi have been fantastic in updating us and keeping us informed about how the property is managed and following up on rental payments. They are easily contactable and aim to resolve any queries we may have.
2026年1月4日
自発的なレビュー
LettingaProperty.com からの回答
Hi Nyasha,
Thank you for the lovely feedback!
Charlotte and Demi will be really pleased to hear this. Keeping you informed and supported is what we’re here for, so I’m glad it’s coming through.
We’re always just a message or call away if there’s anything you need.
Best regards,
Helen
Operations Manager
LettingaProperty.com
Transparent and effective, with particular praise to their customer service
Lettingaproperty in general has a very efficient user interface and experience, they’re communicative throughout the tenancy but I’d like to call particular praise to their personable approach with tenants which makes the world of difference, the defining exemplar of which I found in Charlotte Clarke who is fair and kind and efficient- a person whose knowledge and empathy make a great difference to the individual and is as such a credit to the company and its ethos.
2026年1月9日
自発的なレビュー
LettingaProperty.com からの回答
Hi,
Thank you so much for taking the time to leave such thoughtful feedback.
It’s brilliant to hear that the platform has worked well for you, but even better to hear the impact that Charlotte has made personally. She’ll be genuinely touched by your comments – she takes great pride in doing the right thing for tenants and landlords alike.
Appreciate your kind words and support.
All the best,
Helen
Operations Manager
LettingaProperty.com
The most fraudulent experience ever for a landlord with them for 6 years
The most fraudulent experience ever for a landlord with them for 6 years
Over 6 years for 4 properties I've paid nearly £20k hard earned cash with the fake promise of rent protection and legal assistance.
If had not taken illegally my money for the fake product today it could cover a property a year empty.
After 6 years made the first claim and see me experience and most provider ab legal action summarised below.
Their legal department is a person who's frequently on leave, comes to work late and leaves early, is not legally trained but is doing the legal job
Speaks and writes rudely and unprofessionally
Gives dangerous fake promises that by now cost me and themselves 3 weeks loss
See my experience and response , judge yourself. Do you wish to be in my place?
I reject the content and conclusions of your email in full.
The legal position is straightforward:
The property must be returned to the landlord vacant.
This has not occurred and lettingaproperty.com has failed to fulfil its legal obligations.
Lettingaproperty.com’s Contractual Responsibility
Regardless of when rent collection was transferred to you (which is totally irrelevant and evidences to the judge your dishonesty and ill wishes to the clients for financial gain of not paying out):
· You accepted the tenancy under contract.
· You sold, charged and administered rent guarantee insurance for years
· You represented that rent would be paid and risks managed.
Your argument is legally meaningless. This negligent in the best-case scenario , malicious and dishonest in the worst case scenario
You are fully responsible for rent payment until the property is returned vacant.
You are fully responsible for taking the legal action per law and give the property to me vacant. Either section 28 or any other section of law , to must pay the rent to me and provide the house in vacant position by exercising any applicable laws to me
Key points:
· No rent is being paid.
· The tenancy ends .
· The property has not been vacated.
Any refusal to pay constitutes breach of contract and mis-selling.
You have endangered me and your company already. If I take legal action against the property you must pay all the costs of vacation, loss rent plus all the fee you collected from me.
Rent Guarantee Mis-Selling and Financial Misconduct
You marketed and sold rent-guarantee protection covering the whole property.
· Insurance mis-selling
· Breach of duty as an insurance intermediary
· Potential financial fraud by misrepresentation
· Causing unnecessary delays
· Causing physical and mental challenge to the landlord unnecessarily and unlawfully
· All the admin time loss you have enforced on me
All insurance premiums paid must be refunded in full if cover is denied on fabricated or retrospective grounds.
Regulatory Escalation
Letting agents and rent-guarantee providers are regulated and accountable, including through:
• Client Money Protection
• Financial Conduct Authority (FCA) oversight for insurance distribution
Failure to honour rent-guarantee obligations, refusal to pay valid claims, and misrepresentation of cover will be escalated without hesitation to:
• The relevant redress scheme
• FCA (for insurance conduct and mis-selling)
• Legal counsel for recovery and damages
Unauthorised Insurance Activity – Statutory Breaches
If Lettingaproperty.com has, in substance or in practice, sold, arranged, promoted, administered, or held itself out as providing a rent-guarantee or insurance-backed product without holding the appropriate Financial Conduct Authority (FCA) authorisation, or without acting as a properly appointed representative, this constitutes unauthorised insurance distribution and is a criminal offence.
In particular, this would be a breach of:
• Section 19, Financial Services and Markets Act 2000 (FSMA) – the General Prohibition on carrying on a regulated activity in the UK without FCA authorisation.
• Section 23, FSMA 2000 – making it a criminal offence to contravene the general prohibition, punishable by prosecution.
• Section 26, FSMA 2000 – rendering agreements made in breach of the general prohibition unenforceable, with the consumer entitled to recover sums paid.
FCA Insurance: Conduct of Business Sourcebook (ICOBS), including but not limited to:
• ICOBS 2.5-1R – requiring firms to act honestly, fairly, and professionally in accordance with the best interests of customers.
• ICOBS 5.2-1R – prohibiting misleading or unclear communications in relation to insurance products.
• .
• ICOBS 8.1-1R – requiring firms to handle claims promptly and fairly and not to unreasonably reject or delay valid claims.
2026年1月8日
自発的なレビュー
LettingaProperty.com からの回答
Hi Mr K,
Thanks for your review — I’ve looked into this case personally.
This was a difficult situation, especially given the sad passing of the named tenant. Following their death, we reviewed your rent protection claim in full.
Unfortunately, there were several serious breaches of the policy terms — including unauthorised occupiers and the property operating as an unlicensed HMO. These fall outside the scope of any standard rent protection cover.
I understand how frustrating this has been, and I appreciate the efforts you’ve made to resolve things. That said, we’ve acted fairly and in line with the policy throughout.
I’d also like to clarify that we are fully authorised by the Financial Conduct Authority (FCA ref: 507148). We’d kindly ask that any public statements reflect that.
If you’d like to have your solicitor reach out, we’re happy to support in gaining vacant possession.
Jonathan Daines
CEO, Lettingaproperty.com
Charlotte is a great agent.
Great agent.
Charlotte was very considerate and helpful. She assisted me with the information that I needed and was patient.
👍 👍 👍 👍 👍
2026年1月6日
自発的なレビュー
LettingaProperty.com からの回答
Hi Michelle,
Thank you so much for the lovely feedback! I’m really pleased to hear Charlotte was helpful and patient — she’s a real asset to the team and I’ll make sure she sees this.
If there’s anything else you need as things move forward, just let us know.
Best wishes,
Helen
Operations Manager
LettingaProperty.com
Speedy response to my queries and very…
Speedy response to my queries and very helpful.
2025年12月8日
自発的なレビュー
LettingaProperty.com からの回答
Thanks so much for your feedback, DM — we’re really pleased to hear you found our team helpful and responsive. If there’s anything else we can do, just let us know.
Kind regards
Helen
Immediate response and update made
2025年12月15日
自発的なレビュー
LettingaProperty.com からの回答
Hi Catherine,
Thanks for the great feedback! I’m glad we could get things sorted quickly for you.
Don’t hesitate to reach out if there’s anything else we can help with.
Best regards,
Helen
Operations Manager
LettingaProperty.com
Abby was invaluable and the process seamless
I found the process of renting my flat totally overwhelming but Abby and lettingaproperty made the whole thing easy and painless. The option to add any extras you need or require makes it so seamless. Abby took the time to talk me through everything in detail and impartially. Never upselling for the sakes of it. Would recommend and use again.
2025年12月12日
自発的なレビュー
LettingaProperty.com からの回答
Hi Megan,
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that Abby was able to support you and make what can feel like an overwhelming process much easier and more manageable.
It is great to know that you valued the flexibility of the additional options and Abby’s clear, impartial guidance throughout. We always aim to ensure our customers feel informed and supported without any pressure, so your comments mean a lot to us.
Thank you again for recommending us. We would be delighted to work with you again in the future.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Recent unforseen issues with tenants…
Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me fully informed at every stage. It has been stressful but Charlotte has certainly helped to lift some of the burden from me.
2025年12月5日
自発的なレビュー
LettingaProperty.com からの回答
Hi Jasmin,
Thank you for taking the time to share your feedback. I am sorry to hear about the challenges you have experienced, but I am really pleased that Charlotte has been able to support you during what sounds like a stressful situation.
It is great to hear that she has advocated strongly on your behalf while keeping you fully informed throughout. Supporting our landlords through more difficult circumstances is incredibly important to us, and your comments will mean a lot to Charlotte.
Thank you again for your kind words and for trusting us to help manage this for you.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Highly recommend Helen Davis
Highly recommend Helen Davis. Whilst the company is mostly a digital self serve proposition for landlords, it is not yet possible to fully self serve in several areas - especially when tenants leave / new ones need to be sourced. Helen has done an excellent job at filling this gap and taking accountability for ensuring things happen when they need to and especially when issues arise - she's an asset to the company.
2025年12月8日
自発的なレビュー
LettingaProperty.com からの回答
Hi Philip,
Thank you very much for taking the time to leave such a thoughtful review. I really appreciate your understanding of our service model and your feedback on where additional support can make a real difference.
I am pleased to hear that Helen Davis has been able to step in, take ownership and ensure everything progressed smoothly, particularly during more complex stages such as tenant changes. Your comments highlight exactly the level of accountability and support we aim to provide when it is needed most.
Thank you again for your recommendation and for your continued trust in Lettingaproperty.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
I had queries over rent guarantee on a…
I had queries over rent guarantee on a lease renewal and Casey was very helpful, despite my numerous emails, and sorted me a satisfactory option.
2025年12月4日
自発的なレビュー
LettingaProperty.com からの回答
Hi B Green,
Thank you for taking the time to leave a review. I am pleased to hear that Casey was able to assist with your queries over the rent guarantee and provide a satisfactory solution, even with multiple emails to manage.
We always aim to offer clear guidance and support through these processes, and it is wonderful to know this was your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Very professional and prompt service
2025年11月28日
自発的なレビュー
LettingaProperty.com からの回答
Hi Bożena,
Thank you for your review. I am glad to hear that you found our service professional and prompt. We always aim to provide a smooth and efficient experience for our clients, and it is great to know this was reflected in your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Casey was great in helping sort out…
Casey was great in helping sort out renting related logistics for me
2025年12月2日
自発的なレビュー
LettingaProperty.com からの回答
Hi Rahul,
Thank you for taking the time to leave a review. I am pleased to hear that Casey was able to assist you with the rental logistics and make the process smoother. We always aim to provide clear and helpful support, and it is great to know this was your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
LettingaProperty.com からの回答
Hi Jarosław,
Thank you for your feedback. I am delighted to hear that you found our service responsive, professional, and focused on problem-solving. We always aim to support our clients efficiently and effectively, and it is wonderful to know this was reflected in your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
My experience was great thanks to the…
My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice which made me value your company even more. She looked after my needs from beginning to end od process. It took us less than 3 weeka to rent our house and she was always at our side happy to answer any number of queries.
2025年11月20日
自発的なレビュー
LettingaProperty.com からの回答
Hi Gema,
Thank you so much for taking the time to leave such a thoughtful review. I am delighted to hear that Abigail Morgan was able to provide diligent, professional, and empathetic support throughout the process.
It is wonderful to know that her expertise and guidance helped make renting your house a smooth and quick experience, and that she was always available to answer your queries. We are thrilled that this positive experience has reinforced your confidence in our company.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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