I felt very looked after by Luke and Ryan. After being disappointed by another letting agency whose staff were impossible to pin down, it was very reassuring to be able to speak with competent and hel... もっと見る
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Charlotte and Natalie have gone above and beyond dealing with nightmare tenants who have repeatedly paid rent late. Charlotte has continued to chase the tenant unprompted and was very professional and... もっと見る
Casey was absolutely outstanding with helping us secure our new flat! Not only she went above and beyond but also she was down to earth and helped us understand new things that we needed to complete.... もっと見る
Company has a prize for bank to bank payments but direct debits aren't eligible, only manual payments via their website, which carry a transaction fee of £2.35. What type of organisation does that sou... もっと見る
企業が回答しました
企業情報
当該企業による記述
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
連絡先
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, 英国
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4.5
優良
651件のレビュー
ネガティブなレビューの 75％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Letting a Property is a great company
Letting a Property is a great company, everyone is very helpful and efficient and Ryan and James have provided a great service!
2025年11月28日
自発的なレビュー
LettingaProperty.com からの回答
Hi Anna,
Thank you for taking the time to leave your review. I am delighted to hear that you found our team helpful and efficient, and that Ryan and James were able to provide you with a great service.
We really appreciate your kind words and your support.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Excellent Customer Service
Charlotte dealt with the situation of late payments promptly and efficiently keeping me informed at every step.
2025年11月28日
自発的なレビュー
LettingaProperty.com からの回答
Hi Nicolette,
Thank you for your feedback. I am pleased to hear that Charlotte was able to handle the late payment situation promptly and efficiently, while keeping you informed throughout.
We always aim to provide clear communication and effective support, and it is wonderful to know this was your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Dream process from application through to tenancy!
We have been able to see the process of our application, through to acceptance and into tenancy right the way through and the transparency has been amazing. Letting A Property have been brilliant (as has our new landlady) and we have never had any issues with getting in touch or with getting fast, helpful responses. Particular names that have stuck out are Casey (Tenancy Manager) and Ryan (I have spoke to him on the phone a few times).
2025年11月21日
自発的なレビュー
LettingaProperty.com からの回答
Hi Han,
Thank you so much for taking the time to share your experience. I am thrilled to hear that the entire process, from application to tenancy, was clear and transparent for you.
It is wonderful to know that Casey and Ryan were able to provide fast, helpful responses and support along the way. We always aim to make the letting process as smooth and stress free as possible, and your feedback is very much appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Working with lettingapropery
I have worked with lettingaproperty for more than a decade, and they’ve been nothing short of outstanding.
Natalie and Charlotte have managed my property and rental collections throughout that time, and their professionalism, diligence and sheer reliability have been the backbone of a genuinely stress-free experience.
They spot issues early, handle tenants with tact and clarity, and keep me fully informed without ever overloading me. Their financial management is meticulous, their communication is prompt, and their judgment is consistently sound, exactly what you want when you’re trusting someone with your asset and your income stream.
In an industry where service levels can vary wildly, Natalie, Charlotte along with the team have been exceptional year after year. I wouldn’t use anyone else, and I recommend them without hesitation.
2025年11月20日
自発的なレビュー
LettingaProperty.com からの回答
Hi KVC,
Thank you so much for your incredibly kind and detailed review. We are delighted to hear that our team, and in particular Natalie and Charlotte, have been able to provide consistent, reliable support over such a long period.
It is wonderful to know that our approach to proactive management, clear communication, and careful financial oversight has made your experience stress free and reassuring. Your trust and continued recommendation mean a great deal to all of us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Exceptional Support and Diligence
I have been facing issues with my tenant not paying rent on time, but Charlotte Clarke has been incredibly helpful. She follows up daily, ensuring the tenant has all the necessary documentation to resolve the issue. Her dedication and support have been invaluable.
2025年11月20日
自発的なレビュー
LettingaProperty.com からの回答
Hi Marco,
Thank you so much for taking the time to share your experience. I am really pleased to hear that Charlotte has been able to support you through what I know can be a stressful situation. She is incredibly dedicated and it is lovely to see her hard work recognised.
We truly appreciate you being with us and if you ever need anything further, please do not hesitate to reach out.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Charlotte has been a big help with a…
Charlotte has been a big help with a difficult tenant situation.
2025年11月17日
自発的なレビュー
LettingaProperty.com からの回答
Hi Sam,
Thank you for sharing your feedback. I am so pleased to hear that Charlotte has been able to support you through a challenging situation. She is always committed to helping our landlords and it is lovely to know her efforts have made a difference.
If you need anything else, please feel free to get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Helpful and prompt
Having had utter disaster with a more traditional letting agency, I have found Letting A Property and Charlotte and Casey most helpful in solving problems with my tenants. They also keep me on my toes so that I am sure to act on matters in good time.
2025年11月18日
自発的なレビュー
LettingaProperty.com からの回答
Hi Roger,
Thank you very much for your kind review. I am so pleased to hear that Charlotte and Casey have been able to support you, especially after a difficult experience elsewhere. They both work incredibly hard to ensure our landlords feel informed and supported, so it is lovely to know their efforts have helped things run more smoothly for you.
If there is ever anything more we can do, please do get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
LettingaProperty.com からの回答
Hi Luca,
Thank you for your kind review. I am really pleased to hear that you are happy with the service and feel we offer good value. Your recommendation means a great deal to us.
If we can help with anything in the future, please feel free to get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
I've been using lettingaproperty for…
I've been using lettingaproperty for many years and always found them to be helpful and professional. Recently I have had a number of interactions with Charlotte who has been particularly helpful with the rent collection service.
2025年11月17日
自発的なレビュー
LettingaProperty.com からの回答
Hi Robert,
Thank you for taking the time to leave such a lovely review. It is wonderful to hear that you have been with us for many years and have consistently found the team helpful and professional. I am especially pleased that Charlotte has been able to support you recently with the rent collection service. She takes great pride in looking after our landlords, so your kind words will mean a lot to her.
If there is anything more we can assist with, please do not hesitate to get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great experience
We had a great experience finding a rental through lettingaproperty. Very professional and communicative, timely replies and a very clear and simple process from start to finish. Relocating can be stressful but our letting coordinator Ryan made this aspect of moving feel easy. The app has also been very easy to use.
2025年11月14日
自発的なレビュー
LettingaProperty.com からの回答
Hi there,
Thank you so much for sharing your experience. I am delighted to hear that you found the process smooth and straightforward, especially during the stress of relocating. Ryan will be so pleased to know his support made things easier for you, and it is great to hear that you have found the app helpful too.
If you need anything as you settle in, please feel free to get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great service from LettingAProperty - Casey and Ryan
Great service from LettingAProperty — especially Casey and Ryan! They guided me smoothly and efficiently through the entire rental process, making things quick and hassle-free for both me and my tenant. Thank you
2025年11月12日
自発的なレビュー
LettingaProperty.com からの回答
Hi M S,
Thank you for your lovely review. I am so pleased to hear that Casey and Ryan were able to guide you smoothly through the rental process. They both work very hard to make everything as straightforward as possible, so it is wonderful to know their support made things hassle free for you and your tenant.
If you ever need anything further, please do get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
The application went on good
The application went on good
it a nice house and the landlord has made
someone to paint. Everything is okay and the ones which are not okay the landlord has asked someone to fix them. Everything else is fine. we really like the house.
2025年11月7日
自発的なレビュー
LettingaProperty.com からの回答
Hi Diana,
Thank you for taking the time to share your experience. I am so pleased to hear that the application process went well and that you are happy with the house. It is great to know the landlord has been proactive in getting things painted and arranging for the small issues to be fixed.
I am delighted that you are settling in and enjoying your new home. If you need anything at all, we are always here to help.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Casey has effectively helped me in…
Casey has effectively helped me in negotiating my lease from a fixed term to a rolling contract. It was problem free and quick. Casey was efficient, understanding and always friendly.
2025年11月11日
自発的なレビュー
LettingaProperty.com からの回答
Hi Livia,
Thank you for your lovely review. I am so pleased to hear that Casey was able to help you move from a fixed term to a rolling contract smoothly and without any issues. She is always efficient and understanding, so it is wonderful to see her friendly support recognised.
If you ever need anything further, please do get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Poor communication and management
I found this agency efficient when it came to finding and onboarding tenants, but their communication and property management were very disappointing. I had to chase them up several times, which was frustrating.
The final issue was with bathroom work arranged through one of their partners which was never resolved despite repeated assurances from Ethan, who was handling my query, I never received any proper follow-up, and the matter remained unresolved before my contract ended.
Unfortunately, based on a disappointing experience, I wouldn’t recommend this agency.
2025年8月29日
自発的なレビュー
Great job
I just wanted to thanks Abigail Morgan for all your help throughout the process of finding a tenant for my property. I really appreciate your professionalism, efficiency, and support in making everything run so smoothly.
It’s been a pleasure working with you, and I’m very happy with the outcome. Thanks again for your excellent service!
2025年10月31日
自発的なレビュー
LettingaProperty.com からの回答
Hi Karyna,
Thank you so much for your kind words. I’m delighted to hear that Abigail provided such great support throughout your letting journey and that everything went smoothly. It’s wonderful to know you’re happy with the outcome and the service you received. I’ll be sure to share your feedback with Abigail – she’ll be so pleased to hear it.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
The staffs of this company are very…
The staffs of this company are very helpful in giving constructive advice, very polite and efficient, very professional and great team work. They also have great communication skills which makes you feel relax and welcome to talk about any issues you may have.
2025年9月3日
自発的なレビュー
LettingaProperty.com からの回答
Hi Povi,
Thank you for your lovely review. I’m so pleased to hear that our team made you feel comfortable and supported throughout your experience with us. We always aim to provide helpful advice and clear communication, so it’s great to know this came through. Your kind words mean a lot to all of us here.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great service
Queries were dealt with promptly and professionally, contact could be made easily allowing for a smooth process to register our new tennants
2025年11月10日
自発的なレビュー
LettingaProperty.com からの回答
Hi Anne,
Thank you for taking the time to share your feedback. I’m delighted to hear that everything went smoothly and that our team were able to assist you promptly and professionally throughout the process. It’s wonderful to know you found communication easy and effective.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Thank to Charlotte Clarke for quick…
Thank to Charlotte Clarke for quick response and support
2025年11月7日
自発的なレビュー
LettingaProperty.com からの回答
Hi Sajid,
Thank you for your kind review. I’m so pleased to hear that Charlotte was able to assist you quickly and provide the support you needed. I’ll be sure to share your feedback with her – she’ll really appreciate it.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Horrible experience
Horrible experience, from start to finish promised everything delivered nothing James was my contact and couldn’t supply the correct landlord code , didn’t respond to WhatsApp or calls even finally getting a dashboard the identity of the contact was different nothing happened as it should and I wanted to cancel after day one and was promised to make things better ( which they didn’t) so I cancelled, here’s the rub they want to withhold your £199 at all costs! Do not pay these people they are awful and will not refund you if you are unhappy let alone leave them in control of your biggest asset!
2025年10月13日
自発的なレビュー
LettingaProperty.com からの回答
Hi Mike,
Thank you for your feedback and I’m sorry to hear the experience didn’t meet your expectations. I understand how frustrating that must have been, and I appreciate you taking the time to share your concerns.
Your property was listed across our platform and major portals including Rightmove and Zoopla, and we also arranged tenant referencing. These services are covered by the one-time setup fee, which is outlined as non-refundable in our terms.
That said, I take your comments seriously and will reflect on areas we could have communicated more clearly. We’re always looking at ways to improve, and your feedback helps us do that.
I’m sorry we didn’t get the outcome you were hoping for, and I wish you all the best with your property moving forward. If you’d like to speak directly, you’re welcome to email me at helen@lettingaproperty.com or call the office on 0333 577 8888.
Helen Davis
Operations Manager
Lettingaproperty.com
Great service … there really on the…
Great service … there really on the ball would recommend to any one looking to rent there property
2025年11月6日
自発的なレビュー
LettingaProperty.com からの回答
Hi Thomas,
Thank you for your great review. I’m delighted to hear that you found our service efficient and that you’d recommend us to others. We really appreciate your feedback and your trust in us to help with your property.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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