Levi Strauss & Co. レビュー 64

Bought a pair of Jeans on 04/03, today 12th, still stuck in transit. The shop in Stratford E15 not helpful . Their WhatsApp is shit.

Quality is rubbish. Bought a pair of levi jeans a few months back. Rear pocket has failed by one rivet and the knees are worn out. They used to last for years. I won't be buying levi jeans again

The website operates terribly. It shows that the product is available—you pay for the order online, only to find out 12 hours later that the item is out of stock and the order has been canceled. And this has happened several times in a row. How unprofessional do you have to be not to optimize the website's system and inventory? This is a disrespect to customers who pay money for the lack of service and inconveniences. It's a shame and disgrace to run a business so ineptly and archaically in this day and age.

I've been having a really weird and disappointing experience with Levis over the past few years. Levis are not really my thing but I keep getting lured into trying them because of a discount scheme through my work. My typical experience is that I will go into a branch, find something I want, but not in the right colour or finish, so I complete the order online. The clothes that then arrive are labelled at my desired size, but the fit is completely off compared to my in-store experience. Case in point, I just recently ordered some absolutely standard 501s, the length 32 fit perfectly in store. The 501s that arrived are labelled length 32, but they drag on the floor like a bridal train! I'm really tall, so who are these made for? The amount I'd have to cuff them is ridiculous.

On a related note I work in central London and often pop into the Carnaby Street branch on my lunch breaks. They obviously have an extremely high turnover of staff even compared to the high level you'd expect from central London retail generally. The few people on the shop floor who were actually knowledgeable about the product ranges, getting adjustments done, have left.

Levi's the company that was found guilty for in Belgium for discrimination in the courts of Antwerp on 17th of June 2025.

Cambridge (UK) store
Staff extremely helpful & pleasant.
I had a warranty issue which was sorted out by the store without any issues, special mention to Paul who carried out an adjustment on a replacement pair of jeans within the hour, great customer service 👏

qualità cinese e prezzi altissimi e inadeguati

Wish i could give zero absolutely awful customer service, sent wrong belt which was a birthday present said i had to return and wait for their long refund process B4 they would send correct size, also ordered shorts with a discount voucher i had built up due to my spend, i returned some items and instead of taking the 10 off what i did keep they returned the rest to my pot hoping i would use their terrible service again, i will be keeping well clear

Absolutely dissatisfied with customer service never received my parcel. I'll never order from their website..

They sent me an item with marks on it. I spoke to Dominika on their whatsapp chat because I wanted the replacement before my holiday, she said that couldn't be done, and I should just buy it again. I said I would but the item now was more expensive. She just said oh dear you should have returned it before now then. I'd waited to give it to my husband for his birthday as also I wouldn't have had a replacement in time. All still within their returns window though. Dominka was sarcastic and rude, I've actually never experienced anything like it. I have been a Red Tab member for years, I will now never order again.

So after searching online and visiting John Lewis and Fenwick Levi depts for a pair of 501 s to fit and getting nowhere i finally visit the actual shop in The Bentall Centre Kingston Upon Thames , I tell the young man i am after a pair of 501 s origanal red tab 30 waist , 28 leg and that for some reason they dont do a 28 leg whereas i have worn levis since i was 15 and always have bought and worn this size . " no they dont make them " and then tells me they do unisex and off he goes and comes back with a nice light blue pair 30 waist 28 leg , i try them on , perfect !!! Now i dont have to pay a extra £30 to get them taken up by a tailor , Well done to the young man who served me today . Ill be back !!
Transaction: 11375
Cashier: 259630
Stylist: 259630
Time: 03/06/2025, 12:30:55 pm

8434470100 LS Kingston
Unit F5A, The Bentall Centre, Wood Street, Kingston Upon Thames,
Kingston, LSE KT1 1TP
Tel 02037286529
Store Code:10075
Terminal: 2

I popped into the Levi Strauss, Knightsbridge London store on 22/01/2025.

I was clueless as to where to begin, but the staff, Erica and Lilly, were simply faultless.

Their enthusiasm, knowledge, and willingness to ensure I had the right product and great experience were impressive.

I love my new pair of jeans, and I look fwd to returning to this store in the future.

My first experience was at the Manchester store just over a year ago. The staff were so friendly and helpful. Fast forward to today and their vintage tees and hoodies are a staple in my wardrobe. The clothes are for more robust and better value than other high street brands such as All Saints.

I bought a pair of trousers on the Levi`s website to gift my sister-in-law this Christmas.

Item arrived on time, but as I read the invoice that came with it, I noticed that she wouldn't be able to exchange so I popped to the closest Levi store to get a gift receipt. I was told they couldn't do that in store and neither could I return and buy the item again.

Apparently, if an item was bought online, when you return it in store they cant sell it and it needs to go back to the warehouse/back online. I was advised to contact the online customer service as they might be able to assist me.

I contacted them online and to my surprise, I was informed that they don't offer this option and if my sister-in-law wished to exchange,
"exchanges are sent to the same address as the original purchase, so they would have to get in contact with you, the person that placed an order anyway".

I will now have to find something else to gift my sister-in-law as I cant possibly gift her something she cant exchange in case she doesn't like it.

I tried to but a pair of Levi 505 straight leg dark stonewashed jeans as advertised on ‘some’ of the Levi websites BUT totally failed. I even asked Levi Strauss what’s app customer support and he failed. Shame. I will buy a rival pair - end of an era for me!

If I could give no stars I would! Purchased a top for £100. With 5 minutes of receipt I noted that they had sent the wrong size as the inner labels didn’t reflect the outer tag. Cue painful text exchange with customer service via ‘What’s App’ who offered nothing to resolve aside a 20% voucher on a future purchase. Couldn’t send an exchange or arrange for DPD to come back and collect. Had to go out of my way to return it at the post office. Wrote an email follow up advising potentially an operation risk in their QC and they may want to check the rest and as a customer I was dissatisfied. All I received back was a message telling me to return the item for refund and some copy and pasted text from their website. Diabolical.

Visited Levi Livingston designer outlet today .
I have to say I have not worn jeans for about 18 years!!
I approached Estelle a lovely female assistant and asked if I could get help with sizing .
Estelle kindly asked her colleague Craig to assist .
Craig was amazing , helped with sizing and style
Craig was aware of my difficulties I have and addressed them with sensitivity and at no time made me feel awkward .

I was not rushed or made to feel I was being an awkward customer .
A lovely shopping experience.

I now feel confident to go back and buy more .
I was made aware of the great deal on three pair and bought belts

Highly recommended this store and especially Craig and Estelle a credit to the company

Just like to say how helpful the young girl in the store ( Silverburn ) was this morning. I’m an older man and was looking for Levi’s as I’ve lost some weight and needed to replace my jeans. She showed great patience , had excellent product knowledge and helped me find the correct pair that I felt most comfortable in. In my opinion she is an asset to the store and it’s this kind of customer service that encourages return visits. I’m sorry I didn’t catch her name so I can’t name her in my review but I’m sure she’ll remember the conversation.

Awful customer service. Ordered 3 pairs of jeans from Levi’s. They arrived within a few days (left over the fence) with the mail bag not even sealed up and still has the paper tab over the sticky part.
Only 2 out of the 3 pairs of jeans were in the bag. Contacted Levi’s the next morning and was told they would take it up with the courier and get back to me within 3 days with a resolution.
Was then told it would be sorted by today and still nothing.
Over a week now and all I get is the same response from live chat - it’s with the transport team. Seriously just send a replacement or refund the money.
I’m so angry I’m now returning the other jeans for a refund out of principle and will have to claim the money back through the bank.
Don’t expect customer service like this from such a reputable company but maybe I should have checked reviews first as I was honestly shocked seeing how low the rating is!
Never again.

First time buying Levi’s. Ordered online, failed delivery twice. Initially was told my address was not complete so I updated it but still have not received it on the second time so I had to walk all the way to collect it to a drop off point. Too much effort for a mid-quality product. Will never ever ordering from this brand ever again